HOW Foundation

I was completely given the run-around and talked with three different people at the office at various times during the morning and afternoon, and what occurred was that I wasted my time sitting all day waiting on the crew instead of having an early morning move and getting my new office organized as promised. I emailed the office about getting a refund, since the move was not completed until 7 p.m. that night, but I never received a response at all. So, the "service" by the office staff was quite poor. That said, the moving crew were excellent when they finally showed up (it was not their fault they didn't get to me earlier, as they are sent where they are told); each member of the moving crew was fast, efficient, careful and courteous. All this, on the eve of one of our coming ice storms. My ratings above woujld be all "A's" for the moving crew, and the quality rating is for them, not for the office staff.

These folks are fantastic! I have also used their services for tree trimming. They come on time, get to work and do the job. This time they finished their work in under and hour so they asked if I had any other work for them. They changed light bulbs, swept the garage and were ready to do more when I told them to take the rest of the hour off. Try to find another company that would do that! I always give a tip to these fellows, they are in a special program and are working to change their lives. Anything you give them goes into a savings account which they get when they graduate. The HOW Foundation is the first place I turn for anything that needs to be done around the house. A separate part of the foundation will also come by and pick up clothing, furniture, etc.

I love the price that I pay to get their lawn services. Whatever I ask those guys to do, they do it. They are just good steady workers and I really appreciate their service.

Service provided was excellent. I furnished the truck and HOW sent a 4 man moving team. The most considerate movers I have ever used. They use their time very wisely. No messing around. The make a plan and work their plan.

No response, or follow up from service

They are good. The mowed the lawn the way I wanted it. They help people and they are down and out. I think post of their people are recovered alcoholics or just out of prison or something like that. They were fine. I contacted eight companies and only two responded to me which was kind of surprising and the companies that did responded were very quick and I was very pleased.

I love these guys. They do not waste time, are respectful of their clients and their client's property. I could not have asked for more. They are priced considerably lower than other quotes I'd gotten. I ended up adding a tip for them in my payment both times. You Guys rock!

Went great - They were booked 30 days out, however they put me on a fill-in list. They called within a week and came out one afternoon. 3 guys working feverishly the entire time they were there. Several times I asked if they could do a little extra here or there and every time they were glad to help without any attitude. Incredibly hard working. I've used them to move in the past and had the same experience.

They have done a wonderful job for me. They charge $60 an hour and that is with a team of four men. They work had, are efficient and are reasonably priced. They are very, very pleasant and respectful. They do such a good job that you may need to get your name on the list fast.

Arrived on time with a crew of four workers. Did the work very thoroughly. Great job, great price.

They were fantastic. They were on time and efficient. Great guys to visit with, too. We will call them again - but they are busy! You will need to plan for lots of wait time!

I booked the tree removal appointment with HOW Foundation about a month in advance. I called the morning of the appointment to verify that, in spite of the drizzly weather, the appointment was still on track. I was assured my appointment was still on the books for 1:00 that afternoon; that the drizzly weather would not be a deterrent. I called again at 1:30 (30 min past the scheduled appointment) and spoke to the same man as in the morning (Gary or Jerry, not sure). I was told the crew was on another job and that they would have to rebook me for the 18th. I advised him that that was not satisfactory; I'd already used a day of vacation to keep this appointment. I had to verify several times that what he was saying was -- not only would they not be over when their current job was finished -- they would not be out at all today. There was no apology offered, not even an apologetic tone -- only another date to rebook. In the future, I will advise anyone and everyone NOT to call the HOW Foundation. They may quote a better price, and even say that their workers are insured while on your property, but they are NOT dependable or professional. And now I question whether they're actually insured as well.

Very pleased. Would hire again.

On 12/26/12 an intoxicated gentleman came through my neighborhood and hit a parked truck knocking it into and through my large, brick mailbox. I decided not to have it rebuilt (boy, is that expensive!), but I needed someone to come out, clean up all the smashed up bricks (plus the whole top half was intact and laying on its side in the yard), break up the concrete pad it was on and install a new mailbox on a post. These guys came out around 8:00 am and were completely done with everything by 10:30 am (and they work by the hour!!!). They were efficient, fast and extremely courteous plus they did a wonderful job. My friends, family and I will be using them for many other projects in the future.

The HOW Foundation boys arrived on time with their truck. We used their enclosed truck because we didn't have an appropriate vehicle available. That is why it cost more. They loaded a breakfront, dresser, and 3 stools in their truck and took them to our house across town. They delivered them in the same condition that they picked them up. There is a 3-hour minimum with 3 men so a small job costs more than it really should, but we were willing to pay the price.

Great firewood purchased, very friendly and helpful people, fast loading of half a rack into my car. Office is a little smokey, rest is great. Good to know, payment is only by cash or check.

They did a great job, an excellent job. The cost and everything was as good as you can get.

They came on time. Went to work quickly cleaning the leaves from the flower beds and around the fence, then mowed the 1/2 acre yard. The yard looks amazing. They charged exactly what they quoted me. They were prompt and courteous. I definitely plan to use them again.

Don't remember the amount I paid, however I think it was their minimum charge. There were multiple employees who cleaned the gutters in less than 30 minutes. Since we had no other work for them to do, it seemed a little expensive just to get the gutters cleaned, however, due to a back injury, my husband was unable to do the work this time. He'll probably do it himself in the future, We'll use them again on other projects if we can work out scheduling.

No work performed for a very unfair reason.

The men showed up early, got to work, and worked all day. They asked a few questions about questionable limbs and got the job done. The men did excellent work. I was the only one home that day and what I appreciated about them the most is that they were honorable in how they dealt with me in every way. You cannot beat that kind of behavior, at least not in my book.

After looking through Angie's List, I called the H.O.W. Foundation. They took my information and quoted me $80 (one hour minimum) based on my assessment of the amount of brush to be hauled away and trimming the tree. They couldn't schedule me until the following week, but asked if I wanted to be on call if a crew finished up and needed the work. They might be able to get to me within two or three days. I agreed. They called back 20 minutes later. A crew had finished up and had time available for my job before their next scheduled appointment. Wow! I was happy. The crew arrived on time and got started right away. Within 45 minutes all the work was done. They had trimmed the crepe myrte, loaded up the brush and raked up everything in the area, including leaves. The supervisor was very professional, courteous and this crew was efficient and thorough. The supervisor made sure the tree was trimmed up to my liking and he let me know of additional services H.O.W. provides (stump grinding, etc.). He explained the cost of the job was a little more than the quote because of the amount hauled - something I was expecting based on my initial conversation at the time of estimate. My backyard is definitely looking better! Highly recommend this organization.

hey come out give you an estimate. Very professional. You have a wait at certain times of the year when they are crazy busy but they do an outstanding job. I'm going to use them again and again and again.

Received a bid to do the work within a day or two. Came out the day I called and told them to do the work. Quickly and efficiently did the job. You couldn't tell the tree had been cut that day if you didn't know it was cut down.

I called HOW foundation. They came out fairly quickly and gave me an estimate. The crew arrived on time trimmed the hedges, cleaned up and hauled off the branches. Very good job!