BRIAN'S HEAT & AIR

He never contacted me!

unknown

unknown

unknown

On time, very well.

I called Brian's Heat & Air to check out my A/C that wasn't blowing cold. When they got here I told them I may need Freon and I assume I have a leak since I have to have it recharged every year. I asked if a leak check could be performed. He stated the unit had to be charged with 6lbs of Freon in order to check and locate the area that is leaking. He said it would be 50.00 for each pound for the Freon and another 30.00 to check for the leak and another 50.00 for the service call which totaled 380.00. I asked him at the time if there is a leak wouldn't it just leak out and hated to spend that much just to check for a leak. He acted like there was no other method to check for the leak and so I agreed to have it installed. After installing the Freon he checked for leaks and found one going into the evaporator coil in my garage. I asked if he could fix it and he stated he could but he'd have to come back to do the work and it would be another 258.00 to solder the coil where it was leaking. I also inquired about just replacing the coil and he called his vendor and they said that since mine was a 21" coil in height that it wasn't possible and i would just have to replace the whole unit if i wanted a new coil for 4500.00. I called him the next day (the day when he was supposed to come out and solder the leak) and said even after adding 6 lbs of Freon that the unit never got cold and was concerned why the coil never got cold even right after the Freon was added. Also, on the first day that he left they used duct table to seal the encasement around the coil and the tape came off and the air was just blowing into my garage. He didn't come back out until Monday in which he checked the Freon levels again and stated that now the Freon had all leaked out and said "Sorry" and left. I told him I'd let him know about replacing the unit but of course will never use his service in the future. Of course, I didn't learn until after the fact that you don't charge a non leaking system with more Freon to check for leaks which now makes sense since I'm assuming that would be considered "venting" the Freon into the environment which from my understanding is against the law.

After a long day, even though it was very late they showed up and did a great job. I would highly recommend this company. Very professional.

Changed furnace blower in approximately one hour.

Brian was great. On time and very professional.

Same day service. Seemed friendly.

Brian's right hand man Steve came out to assist with all the work. Both of them were really professional and friendly. Even though they were a small business, it was really convenient for us that they accepted credit cards.

Great

Brain was on time. he was very polite and professional fixed the problem quickly. excellent seruice.

His prices were very reasonable. They were the best prices I got. He was very prompt and did the work well.

Very prompt!

Brian was honest and reasonable. I will refer Brian to all my customers as well.

IT WENT JUST WONDERFUL. HE WAS THEIR ON TIME. HE DID A VERY WONDERFUL JOB. HE ALSO REPAIRED MY OVEN VENT HOOD AT NO EXTRA CHARGE. A BIRD WAS STUCK IN IT.