Wow! 29 near perfect reports of projects we have completed and now we have one that was submitted one year After the caller contacted us a bid for a project we did not even do. First things first, I apologize if we did any thing incorrect. certainly no one is perfect most especially me Our side of the story, #1. Fox Brick & Masonry Service is more than happy to spend the all of the time needed to generate bids including all of the documents and phone calls needed, along with emails and faxes for time needed for all projects we are the selected contractor to be used on. But, when someone calls with "I need a bid just to give my insurance company" I try to acknowledge that all of our verbal bids are free, even if we have to make a trip to the jobsite for inspection for the bid, it's still free. But doing all needed paperwork, for projects we are not going to selected on, that is not. We are not there for the sole purpose of generating paperwork for free is not, it's the masonry business that we are in. #2. We understand, that we will not going to be selected for every job we submit a bid on, that's life, it's USA free competition, and we are more than fine with that situation. But,, occasionally people still contact us for the sole reason of just needing a written insurance proposal document, to use in submitting a claim. I certainly hope that was not the case in this situation, especially after our efforts of explanation to the caller about our written documentation policy., but it appears that might be where the misunderstandings occurred. #3. On this project in question, that policy was explained to the caller when they contacted us about the insurance bid for the damage to retaining wall (that callers father-in-law had accidentaly ran over with his vehicle, in the front of the house back out of the driveway). We made the trip up to Edmond, Oklahoma to inspect the damage at the jobsite and spoke to client (which were extremely nice, very polite, people) about the repairs needed to fix the wall back as it was, along some other needed brick repair needed in other areas not connected to the insurance claim. After taking notes and pictures of the project, that information was retained and brought back to the office and their bid was generated. Via phone call with caller and giving the caller the prices for the repair to the damaged retaining wall, the caller, called back and said the insurance company needed the written documentation from us before the work could be preformed which is typical . Again I explained our policy, but they requested again the needed document giving us the claim number and Insurance company's fax number as so we could submit those documents for them which is what we usually do. This usually indicates a person is serious about their intentions, or they would not want to release that information, so we don't mind taking the time necessary to generate this document and or opening a line of communication with the insurance company. This was all done in an act of good faith. And as some what typical, we received a phone call from the insurance company about questions concerning the claim and paperwork, which I spoke to the adjuster about. This was all done, thinking all along we would be performing the work required for the repair needed as spoken about provided the claim was approved. #4. When we arrived at the jobsite on 5-24-12, we saw that the customer had totally removed the brick retaining wall in question and had installed a totally different type of segmented block retaining wall using a different contractor as his sign was still in their yard. The customer did not notify us via phone call, email, or postal letter, to let us know of the any changes in their decisions or intentions. Any notice of this type would have sufficed and all would have been forgotten and we would have said thank you for opportunity for the chance to make the bid. As stated on our proposals, we faxed a copy of "resention of proposal" to the insurance company due to selected contractor change. An Insurance companies liability is to replace or repair damaged property as it was originally before the damage occurred. Of course once someone has insurance monies in hand, they have the option to do as they please with the money per their discretion, which is what appears to have happen in this situation, and again I understand and I am fine with that. #5. Our Proposals state that "Please note Fox Companies Corp reserves the right to contact the above mentioned Insurance Company and advise them accordingly if the above mention proposed work is not preformed by us. This is so that they may be made aware of selected contractor change and that there would be a probable need for new written document verification from a new selected contractor". which we did in this case. #6. I suspect because it has been one full year since any contact from the caller has been made, and we certainly did not contract them after we realized what had taken place, I can only assume that they were notified and made aware of this and thus the negative report sent in to Angies List. I apologize for any misunderstanding on our part, as I mentioned we are not perfect, but #7. I believe that in all things, you should "Say what you are going to do, then do that as well as you can, plus a little bit more, and you will always feel good about yourself and your efforts and generally everyone is happy" Again, I would like to reiterate, that we will be more than happily take to time to submit the necessary paperwork to a claim for a insurance company's consideration, including opening contact dialog with the insurance company if they contact us about questions concerning the proposals or scope of work, if the customer indicates they are selecting us to as their chosen contractor to do that project That's is part of our service we are happy to provide. All copies of documents and pictures for verification are available upon request.