Drabek & Hill Air Conditioning & Heating Inc.

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They were better then average.

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I have a semi-annual service inspection done with them, that includes being at the top of the list if I have an emergency. When I was making a path to what they normally check I noticed dripping from my hot water tank. The service tech came when he was scheduled and I asked if he would look at the water tank problem and he was happy to. He discovered that it was so bad he couldn't even drain the tank. I asked if they could replace it or give me an estimate on a tankless system. He immediately call the office and within 1/2 an hour a estimator was here. I knew because of code changes I would have to have some vent upgrades to the furnace. That was one of the first things the estimator talked about, which I appreciated his honesty. After making measurements and doing his pricing for both, replacing the hot water tank or installing a tankless system, we sat down and he walked me through pros and cons of both systems. I decided on the tankless system and asked him when they could do it. He called the office to see if they had the size I needed in stock, yes and they could install the next day, and it would take most of one day to do, I said do it. The installers were here at 8AM and by 4:30PM they were done. I have always been very pleased with Drabek & Hill's service, and they always take the time to answer my questions and give me suggestions to improve my systems.

They did really good work. They were prompt. They were very clean, and cleaned up after themselves. They showed up when they were supposed to. Their customer service people were friendly and helpful. They worked with me on payments. They let me pay $9,000.00 up front, and $9,000.00 at the end of the project. My heat had went out at 9:00 at night and it was freezing cold. I called their number and somebody answered! They got someone out here the very next day to look at it. I had gotten an estimate for heating and A/C about a year before that from someone else that was $23,000.00. They were $6,000.00 cheaper than my previous estimate. After they did the work I had a little problem, which was my fault. The air conditioner quit working, they came out, and they fixed it at no charge. They told me that all of their employees are bonded. I was able to leave a key, and I felt fine about having them in the house while I went to work. I didn't have to take off for them to come.

They have been in this business for about 30 years in Oklahoma City. They are a very high quality company. They installed the unit using ordinary equipment. They did a very complete and thorough installation that left no damage. They did a professional job. The equipment was top grade. They have great after sales service. We don?t just but a product, we buy the dealer. We need service afterwards. They keep up with the customer and make sure they are satisfied for the life of the product. They want to be the company with and excellent record.

They were straight forward in this system and told us right away that we might have limitations. They told us that you can only blow so much air through a straw and reventing is not an option. They are more than happy to come to the middle of no where to fix it every now and then.

We have also bought a new heating and a/c unit from them for about $5000. They are very dependable and they communicate with you about what is going on. I have been really happy with them and I would recommend them.

They were the only ones that would come out on the day we called them. They were very dependable, even though I have never used them before. Since they found out our air had quit, they came out the same day, and the next day they came out to check.

I have a larger home with two AC units, one is a central heating unit as well and can heat the home well, but alone it is somewhat inefficient at cooling both floors and the previous homeowners installed a second "AC only" system for the second floor. The upstairs unit stopped working - actually froze, so we were suspecting a freon leak. I called and received an appointment for approx 48 hours later. The technician arrived and I told him that I suspected a freon leak. He asked me for authorization to charge for "leak detection" and found the leak in the air handler. Then he packed up and left (charged $128 for the call) and told me someone from their office would be contacting me about the repair - I explained that I was surprised he wasn't simply ordering the part to fix it as the system was only about 10 years old and working perfectly before the leak. The salesperson called me, came over later that same day to look at the home presumably to offer me accurate estimates of sizes for a replacement unit but without inspecting or counting windows, making estimates of heat gain, etc.. but rather based his size estimate on square footage. Well, he did ask how satisfied we were with the cooling using the current 3 ton unit - so that does count. He then explained that since the industry was soon switching to non HFC coolants I should install a complete new system instead of repairing this one - but at a minimum I would have to replace the air handler because they could not just replace the coil - the system was too old and the part was not available. Most likely the entire system would have to be replaced in 5 years anyway. He promised estimates to install a new air handler or a new system, both 3 and 3.5 ton and both with and without the new HFC-free coolant. I never received the estimates after more than a month and 2 follow-up phone calls. When I received no call back in 2 days after my last call I consulted "The List" and called other companies to get more estimates and was quite surprised at the difference. More than one knew that a coil WAS available, and I selected a company that just repaired it yesterday at a total cost of about $780 for the service call, part, labor, new dryer, complete check for leaks and freon included. (I left them a positive report too). Though they may be right that I spent $800 for nothing and will have to soon buy a replacement system - it also seemed reasonable to offer a simple repair as an option since the rest of the system worked well before. I suspect the average lifespan of a well maintained system is more than 15 years making my repair expense a worthwhile gamble. I found it surprising that the technician did not even consider quoting me a price for the repair - which seems to suggest that this is the usual response to a leak in a coil (i.e. try to sell a new system).

It was a very good decision to go with them. I had heard that there really wasn't really much difference as far as the equipment prices go. It really came great down to the job that this company did. They did a good job evaluating what had to be done. We're very pleased with the job that they did.

The experience was most excellent. The lady I spoke with on the phone was helpful, and scheduled a repair four hours later. My technician (Rick) was very friendly and showed me the inside of my heat pump, explaining how they work and what part needed replacement. The cost was reasonable. In all, a very positive experience.

They answered my email (sent from their website) by phone call within one day. The repairman, Trevor, arrived at the time arranged, quickly diagnosed the problem, answered all my questions, and was done within 30 minutes. Punctual, courteous, and efficient. What more can you ask for?

I would say that Drabek & Hill are always professional and do excellent work. They of course are friendly and courteous to me. I have already recommended them to my neighbor.

I have had Drabek & Hill for about 25 years. I have recommended them to several people. They do good work and they can take care of everything in this area. Everyone that has come out to my place has been very professional and knowledgeable.

Draybeck treated us real good as a customer. They could have charged a whole lot more money but they did not. Did some troubleshooting and the tech saved us some money.