Drabek & Hill Air Conditioning & Heating Inc.

I called to set up an appointment for an estimate. I explained to the rep I spoke with that my ductwork is on the ground and is no longer connected to several of my vents. I need it replaced before the 110 degree days happen. We set up an appointment for an estimate for several days later. Throughout the days in between, I received several automated text messages "reminding" me that they would be there for an estimate. Four hours before they were scheduled to arrive, I get a call from a guy that tells me that "it's gonna be muddy". I explain that they can get under my house in numerous places and can see what is going on. That my ductwork is on the ground and not connected to my vents. He tells me that he needs to speak with Mr. Drabek. He calls me back and informs me that they are too busy to deal with this right now and this is something that they would schedule for fall or winter when they aren't so busy. Well, isn't that sweet! So I took off work to be here for an estimate that isn't going to happen because it is "muddy" and they do not have time to take care of it. I guess I'm supposed to just sweat all summer until they have time. Do yourself a favor and do NOT expect this company to tell you these things when they set up appointments and don't expect them to show up when they say they will. Especially if they might get "muddy" or if it is during their "busy" season. Won't EVER call them to do a thing again!!! And this is not coming just from the reps, this came from the top.

They were very good and professional. I trust them so much and definitely use them again in the future.

THEY ARE A RIP OFF!!! DO NOT USE THIS COMPANY!!! EVER!! I called them out to fix our air conditioning that was no longer blowing cold air. Jeffrey(the technician) came out to diagnose the problem. His prognosis was that our whole outside unit was shot ,compressor was bad , and parts on it would not be able to be replaced because the unit is de-commissioned and parts are no longer available for this unit. I was desperate to get it fixed due to having my elderly mother in a hot house and not wanting my spouse (who was recently admitted into the hospital) stressing over trying to figure out getting it fixed that I went ahead and scheduled a same day appointment for the "sales" guy to come out and give me a quote on replacing the unit. The sales guy showed up a couple hours later and quoted me $6800 ( that was including a discount of $350). While waiting for my husband to call me back and give me the go ahead, I spoke to a friend who recommended to get a second opinion and offered to send out his AC guy. His AC guy showed up in 15 min, and had our air working in 20min. He magically had parts for our unit ON HAND( ya know the unit Jeffrey told us we wouldn't be able to get parts for) and then they charged the Freon. BOOM FIXED, and it wasn't even the compressor.. it was the starter capacitor that starts the compressor. Ohhh and btw... that $6800 new unit we were told we needed to replace was a $350 fix and took 20 MIN!!!! DO NOT USE THIS COMPANY! After all was said and done, my husband called Jeffrey back to find out why he was going to charge us $6800 for something that ended up costing us $350, and all he could say was.. "sorry I misdiagnosed it" DO NOT USE THIS COMPANY!!! They are either ripping people off or not hiring trained HONEST techs!!! Such a joke!!! They ALMOST HAD ME.. for $6800 that I don't even have!!!!

Very communicative, professional and tell me what going on.

My family was very blessed to receive the services of Drabek and Hill. From start to finish, everyone involved displayed great professionalism and sensitivity to our individual needs. Our receptionist was Amy, who wasted no time in asking us the right questions and ensuring that the process began smoothly. Team member Eric W. came to our house and discussed with us what would be necessary to fix our AC, and he also gave us some general information on Drabek and Hill’s services. From there, team member Roger Osborne discussed specific options with us and sold us the AC system we wanted, all the while respecting our needs. Team members Steve and Marcus did a remarkable and expedient job installing the system that we continue to be impressed with. Every time that the team needed to come to our house, they displayed great punctuality in arriving on time. Drabek and Hill’s team respected our time, especially in the context of my mother’s recent surgery and need of a cool, dry place to rest. Overall, we are thoroughly satisfied with the excellent services we received and hope that all parties involved receive their due recognition. We would happily recommend their service to friends and neighbors! You guys were outstanding!

Drebek & Hill is terrific. I've had my new ductwork and air unit for about two years now. From the install - every serviceman has been super professional and going above and beyond (answering questions and providing me with information and education as needed). I found them to be very thorough- from the quality of communication with phone calls, to the service maintenance coverage, the entire company seems invested in providing personal, reliable care for my air system at reasonable costs. When I had a problem with the system, it turned out to be a warranted issue which they resolved promptly at no additional cost. I feel very comfortable knowing that my heat and air needs are maintained by Drebek&Hill.

It went GREAT!!! I had Tauni come out and looked around my house to see what I needed . Came back a couple of days later at my convenience and had 3 proposals which I chose one of those. She was very professional and had a great sense of humor. Very knowledgeable about their products. A pleasure to work with. Joel came out the next week. He and his helper came out and were on time. They had all the parts and began working right away. The job took all day because I had to have some extra work done in the attic. They got finished and cleaned everything up. Super job. Troy explained everything they did. He was professional and very knowledgeable. Both me and my wife's parents have used Drabek & Hill for years and have always been pleased with their service. I am also very pleased with their service and quality of equipment. I will now be using them for all me future heat & air needs.

After 2 pounds of freon, a maintenance check up and cleaning, the unit is now whisper quiet and smooth sounding. I will definitely use them again and recommend them to friends, as the price below includes a service agreement.

Crew showed up promptly, on time, and accomplished the whole job in one day. They installed and tested both new systems and showed me how to work them. They were very professional in their attitude and demeanor, and they left the work areas clean and neat at the end of the job. There were no problems, surprises or disappointments.

After another company fixed the problem, I called and they reimbursed me. The manager was very apologetic about our experience.

This was call number two of two service calls within about three weeks of each other. The techs for both calls arrived on time and were very courteous. Both techs found issues within a few minutes after arriving and corrected them quickly. Nothing major was found. Both outdoor units needed to be washed out, both units needed refrigerant and one of four filters was nearly clogged. I would have liked it better had both units been checked for refrigerant on the same call. On the first call, after servicing the first system with refrigerant, I asked about the second system. The tech reached down and felt one of the lines of the second system and indicated it was working well, therefore did not put the gauges on it. He was trying to save me money, no doubt. When the temperature climbed to around 100 almost three weeks later, that second system wasn't keeping up with the cooling demands, I called Drabek and Hill out again. It was then that the second tech put the gauges on the system #2 and added one pound of refrigerant. The price would have probably been the same for the combination of the two trips as it would have been for a single trip that checked both systems. The total length of the service call was about an hour including preparing the bill. I will use Drabek and Hill again.

Furnace works fine but come June 8th when we turned on the Air Conditioner for the first time and it wasn't working. Their tech neglected to connect all components correctly so no AC. Had to either wait a week for them to come out in high temps or pay for another company which we had to do. Shockley's got it working correctly very quickly and came out the next day thankfully. Called Drabek and Hill back to notify them of their technicians mistake but not really interested in hearing about it.

I called Drabek and Hill during the middle of November to see about heating and cooling options for my workshop. This is a significant challenge as my shop is a total of 2400 square feet with high ceilings. (A little under 400 square foot of the space is an "office" area which has insulated walls and has it's own small window unit. Hence, I did not make provisions for this space to be heated or cooled.) An appointment was made for Mr. Drabek to come out on the following day (Saturday) so that he could assess my situation and make recommendations. Mr. Drabek arrived on time and was both professional and courteous and very attentive to my needs. The initial meeting went well and an appointment was made a couple of business days later so that Mr. Drabek could present his proposals. Mr. Drabek gave me four different options to choose from: a conventional unit, a high efficiency conventional unit, a heat pump or two mini-splits. (Mini-split systems are highly efficient and two were needed due to the size of my shop and the fact that the largest mini-split is two and a half tons.) Ultimately, I chose the two mini-splits as there wasn't that big of difference in the total cost and I have prior experience with them and know them to be very frugal on the electricity. The units were ordered and had to be shipped out of Dallas and installation was scheduled for a few days later. The installers were courteous, professional and timely. They also worked well with my electricians who were also onsite to provide power for the mini splits as well as doing some other significant shop wiring I was having done. They also took extra care to customize the installation so that I could add tongue and groove pine to the walls where the interior units are mounted. The job did not go without a problem. However, the mark of a great business, (in my humble opinion), is not whether the installation was problem free but rather, how a business handles that problem. In that regard Drabek and Hill came through extraordinairly well. The installation took a couple of days and at the end of the day I discovered the first unit was a 1 1/2 ton unit rather than 2 and 1/2. I contacted Mr. Drabek on his cell phone and he assured me he would take care of it. The installers returned the next day to dismount the first unit since it was the wrong one and explained that there would be a small delay in finishing the job. (I assumed there would be a delay since I knew the units would have to be shipped. I just didn't realize when they said small delay, I didn't realize they meant miniscule.) Around noon of the second day of the installation I realized the units had arrived. I'm not sure whether Drabek and Hill traveled to Dallas and got them or whether the distributor drove them up but, either way they arrived in less than 24 hours after I had notified Mr. Drabek of the problem. The remainder of the installation was problem free. Of course I've only been able to test out the heating portion thus far but, the units work well. But, one does have to understand they do work on a heat pump type design. Thus, on freezing, wet days the units will shut off for up to 15 minutes to allow the exterior unit to be defrosted if the unit gets freezing water on it. That said, the units brought the temperature of the shop unto about 60 degrees with the outside temperature was recently in the mid-teens which, is very acceptable to me. In addition, I'm in the process of sealing off several drafts so the units don't have to work quite so h****** extremely cold days. Bottom line, I'm extremely pleased and wouldn't hesitate to recommend Drabek and Hill.

Called to request service, a technician was sent within two hours. Technician diagnosed problem quickly, provided an estimate, went to get part, returned and replaced it. Of the $900 total charge almost all was for the part ($89 for the service call).

Through check of a/c system. No freon needed. Cleaned outside unit.

The Drabek and Hill Tech came out on Saturday morning to service the heat. He recommended a new heat unit and the salesman Lester was there within a few hours later. I was concerned because we were expecting extreme cold heat the next week and did not want to be without heat. Lester went over my options and pricing (did not use high pressure tactics to make the sale) and helped me make the decision on which heat unit to purchase. He was able to get his crew out there early the following Tuesday morning. The techs arrived earlier than expected and did a great job putting the new Lennox unit it. They had to redo the blower vent that was not installed correctly the first time going up into the attic. They disconnected and pulled the old unit very quickly and after some time redoing the vent pipe they installed the new unit and had it hooked up and running. James and Don did a great job and are real pros in the business. They were very considerate about cleaning up after themselves while they were doing the install and afterward by hauling off the old unit. While the price of the new unit seemed high $4,500.00 it does have a variable speed fan which should be more energy efficient in the long run and the unit itself should last for 25-30 years if maintained properly. I would highly recommend using Drabek & Hill. All of the employees are extremely professional and always do a great job. I guess this is why they have been in business for many years in Oklahoma City.

as always, they are prompt, professional and helpful I've used them for several years now to keep my hvac in top working condition.

Our furnace was not sending air through the vents. We called Drabek and Hill on Wednesday afternoon, and the technician came on Thursday morning. He was courteous and professional and quickly diagnosed and repaired the furnace. The furnace needed a replacement part that costed around $70; the service charge was $89 (come on - that's really $90). Although I am sure the mark up on parts is really high, I was most impressed with the fact that the technician did not try to exaggerate the problem or try to scare us or put the squeeze on us to replace our over-20-year-old furnace as another company did. We will definitely use them again. We are pretty scare-proof and savvy, but when the time comes that we must buy a new furnace, we will buy from Drabek and Hill.

Air conditioner stopped working. A repairman was on site within 3 hours and diagnosed the problem as a bad blower motor (the unit was almost 20 yrs old). The motor was replaced and the air conditioner was back up and running that evening.

We called Drabek and Hill Friday early afternoon, and stated the house was not getting any heat. They said they could have someone come out the next day, Saturday, between 10 a.m. and 12 noon. About 9:45 a.m. Drabek and Hill called us to tell us the representative was on his way. He arrived and introduced himself to us; Erick was his name. He was very cordial, respectful and professional; we like him! He went up in the attic, where the furnace was. After spending some time up there, figuring out what the problem was, he came back down and told me the ignition had gone out and would need replacement. We were lucky; the ignition part was in the truck. He went back up in the attic and put in the new part. After coming back down, he explained what the price was (we have a maintenance contract with them, so the price is lower than if we weren't) of the replacement piece and the service call charge. Altogether, the total price was $521. He suggested that because the furnace is an older one, and with us spending this much on a replacement piece, we look at buying a new furnace. After coming back down from the attic the final time, Erick showed me where the wood is starting to split one side of the ladder. He would recommend we get someone, a handyman, or possibly Lowe's or Home Depot, to look at just replacing the ladder itself or the whole module. I thanked him for showing me this, as I didn't realize the split was getting worse. /thank you, Drabek and Hill!!

I have been using Drabek & Hill for about 14 years now. They are always on time and very through on their inspections. They give me a detailed report and provide documents for ONG rebates. When I call they always know who I am and they always send Rick. He is my serviceman and I know he will provide us excellent service. Very happy with Drabek & Hill. I believe they have the knowledge, experience and care about their customers.

A/C went out on a Friday afternoon. I called first thing Sat morning and repairman came within an hour. He diagnosed a blown compressor and confirmed it failed at about the end of expected useful life. He called the estimator who arrived within a hour. We talked at length about our existing system and the repair/replacement options, air balancing needs, calculations of estimated utility bill savings, and technological changes since the existing system was installed. He gave me bids to replace exterior unit only, and for three total replacement systems. He recommended a new system to assure that all components are designed to work together but against the most expensive option because of our expected length of ownership. We chose the middle option. They scheduled the work for the next Tuesday but did preliminary work on Monday. System was fully functional by Tuesday afternoon. Everything went well. Great job keeping the work areas clean. They installed a new return air vent in the dining room with no damage to the Sheetrock so so need for a paint job. They even swept the garage where the utility closet is located. The system is great. The technology is a huge step from the old systems in which the fan, heater, and A/C are either on or off. The variable speed fan and two stage a/c work very well including today with outside temps at 99 degrees. No reason to think the two stage heater will not be just as comfortable. I have used Drabek & Hill for over 15 years and I have been pleased with all their work. Service has been exceptionally good. I recommend them highly.

The service was excellent. Their work was excellent.

They showed up on time and have reasonable price.

They responded the same day when I called. I did not want to buy a new unit but needed one! This company worked with me to find the best option for my home and budget. Very knowledgable. The install was the next day and they were here first thing in the morning and done in a couple of hours. Left the area clean . My only issue was they did not waive the service call when I bought a new unit and they do not offer an initial maintenance service for 1 year if you don't buy a whole system so B on pricing