Everything done as agreed. This is the third service call by this company. 2 times to my residence and once I contracted for one of my clients. All three service trips have gone smoothly and all services delivered as agreed. Also, they have a very pleasant office manager that handled the scheduling and follow-up very well.
Description of Work: Trees and Hedges trimmed. Clean up. Remove all debris. Some tree limbs had been damaged by ice storm and they did an excellent job of cut back while trying to preserve the form of the trees. Hedges were the yearly shaping and trimming. They provided enough crew and equipment to do the job very swiftly and carefully.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$585
CHERYE M.
09/2016
5.0
tree service
 + -1 more
They came on time, as scheduled, worked quickly & professionally, and we were very pleased with the job they did. They finished cutting down two redbud trees & ground the stumps and leveled the ground when they were done. We will definitely use them in the future.
Description of Work: Tree stump grinding
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Jim H.
05/2016
5.0
tree service
 + -1 more
They did a great job. They showed up 1st thing in the morning and completed the job very quickly. They will be our go to person for tree work in the future.
Description of Work: Cross Timer Arborists removed a mulberry tree that was growing in a drainage ditch and trim 4 other trees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
leslie P.
03/2016
5.0
tree service
 + -1 more
He removed the tree stump and roots, filled the hole back in and cleaned up the wood chips. from start to Finnish about 1.5 hours very nice and professional. will use again.
Description of Work: removed tree stump and roots
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Samantha C.
02/2016
3.0
tree service
 + -1 more
First I need to break this review into two parts. The customer service and the actual tree trimming performed. The customer service up until the job was done was horrible. We had an estimate done, that went well (they gave us the best price out of the quotes we had done) and we scheduled a time for the trimming. Since their hours are during the week I had to make arrangements to take time off of work to be home for them to come and cut the tree. The Tuesday they were suppose to come out it was going to rain all day. I called the day before to check if they would still be performing the service in the rain since I didn't want to take time off of work if I didn't have to. I was told they may still come out, but someone would call me by 7:30 Tuesday morning to let me know either way. The next day (Tuesday) I called three times and got voicemail, didn't get a hold of anyone until 9am and was told they can't cut when the trees are wet so they wouldn't be coming out. Had to reschedule for Friday afternoon, and was told they could be their anytime after 12pm. Ended up having to take time off again on Friday to be home in time. Sat around until nearly 4pm, got a phone call saying they weren't going to be able to make it out again. Ended up getting the service Saturday morning. Needless to say I wasn't too thrilled that I had to take time off work twice in one week for them to cancel both times. As for the tree trimming itself, they did a great job cutting back the branches and cleaning up afterwards. We didn't have any branches to clean up when they left, which was great. The tree looks a lot better, and we are happy with how it turned out. Only part that we found a little odd was the man that came out for the job had us make the check out to him personally instead of the business itself. Overall I'd say they do a wonderful job with the tree trimming itself. Just be prepared that it may take several appointments (and lots of waiting around) before they actually get there to do it.
Description of Work: Trimmed a large oak tree to remove broken branches after storm damage. Also hauled away the branches they removed.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$422
Vicki S.
11/2015
5.0
tree service
 + -1 more
I hired Cross Timber Arborists for a tree in my mother's front yard that was in terrible need of pruning and clean up. They also had to raise the canopy of the tree as the bottom limbs where beginning to scrape the roof of the house. The shape was unsightly too from storm, wind and ice damage over the years. This is a massive tree probably 40 to 50 feet high. It also had a bunch of broken limbs stuck way up inside the tree. I could not be happier with the work that Reynaldo and his crew did, the tree looks wonderful! I would not hesitate to recommend them.
Description of Work: Pruned and cleaned up a very large Maple Tree.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
CATHERINE Q.
09/2015
5.0
tree service
 + -1 more
The owner had 3 guys shimmy up the trees with safety harnesses to do some of the trimming. When they were done they raked up all the debris and removed all branches. The proprietor was very polite and didn't talk down to me because I'm a woman. His crew was very polite and listened to me when I pointed out little things I wanted done, and took care of it quickly without complaint! They finished up in about 4 hours and cleaned up very nicely! This company was a pleasure to work with and I felt safe with them on my property. I had gotten 3 separate estimates: Cross Timbers got the job even though they were not the lowest price because they were by far the most respectful of my requests and queries. Another company's representative was extremely well dressed but discounted my questions and how I wanted things done, even scoffing at me when I mentioned that I had done quite a lot of work with a chainsaw growing up on a farm.
Description of Work: We had many trees at the back of our property damaged by a severe ice storm about 5 years ago. We had removed the downed and broken branches we could reach. Many more broken branches were high up in trees that hung over a concrete drainage ditch. Very dangerous. They came within 2 days to give me an estimate. And, when I was ready, they returned, trimmed out the deadwood on the ground and up in the trees. They trimmed back limbs to reduce the chance of further trunk splitting on 2 of the trees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,250
Margo W.
05/2015
5.0
tree service
 + -1 more
They did an excellent job. They even took off 25 for being an Angie's List member. Their price was very reasonable.
Description of Work: They came out and trimmed on very large tree.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Darilene P.
04/2015
5.0
tree service
 + -1 more
My very tall river birch tree was badly damaged in the recent wind storm, so I needed it trimmed as soon as possible. The owner was the only one who responded to my request on Angie's list. This response was prompt, as was his visit to give me an estimate. He was able to come do the job within a few days. Today the crew came to do the job. They were prompt, did a fabulous job and cleaned up every scrap of debris. While on my roof, they cleaned up storm debris from there, as well as my guttering. the crew chief even noted that I had had some minor hail damage, which was welcome information to me. the cost was not cheap, but I felt like I was dealing with a very professional company and would highly recommend them.
Description of Work: I hired this company to trim a very tall damaged river birch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Karen L.
01/2015
5.0
tree service
 + -1 more
It is the nicest looking tree in the neighborhood because of the way they trimmed it. It was a little expensive this time. The previous time they trimmed it, it was less. I had a problem with the same tree once. They came and looked at it and didn't even charge me. They showed up for the job fine. There were no problems with that. They're very professional.
Description of Work: I have a big oak tree in the front yard. It had been damaged by an ice storm the previous winter. So they came and took out the damaged branches and cleaned up everything. It was a fairly major job.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Charlotte K.
01/2015
5.0
tree service
 + -1 more
Owner came out and looked over the trees and explained in detail what they would do. I had another tree that looked like it is dying off but he said to wait until spring to see what it would do this next season as it would cost me the same to take it down now or take it down in the spring. Workers came out a few days later, were on time, again explained what they were going to trim, took care to move anything in the yard the limbs might fall on and cleaned everything up very well.
Description of Work: Trimmed two Maple trees
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$875
John S.
11/2014
1.0
tree service
 + -1 more
The arborist did not show up at the appointed time for our estimate. When I contacted the dispatcher, she was unable to get in touch with him either.
Description of Work: Contacted provider for an estimate for tree trimming.
Rating Category
Rating out of 5
professionalism
3.0
punctuality
1.0
Marie E.
07/2014
5.0
tree service
 + -1 more
Arrived on time and completed the job timely.
Description of Work: trim a very large tree.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$725
Priscilla R.
05/2014
5.0
tree service
 + -1 more
They did a good job. They showed up on time, and they cleaned up all the branches that they cut off. The tree looks so much better now, because they shaped it.
Description of Work: We used J & J Cross Timber Arborists. They came out and pruned a big maple tree in the front yard, and they trimmed a couple of trees in the back yard, not extensively, just branches hat were falling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Rebecca K.
05/2014
5.0
tree service
 + -1 more
Very responsive - from the estimate to getting the work done. Arrived on time, cleaned up, very pleasant and professional.
Description of Work: Trim tree, raise canopy, and remove/grind tree stump
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$580
Leah F.
04/2014
5.0
landscaping, tree service
 + 0 more
I have used this service several times for tree removal, tree pruning and tree planting. I have been very pleased with the results each time. Everyone in the family and crew is very professional, knowledgeable and pleasant to deal with. They do a very nice job and leave the area clean. When they plant a tree, they make a little moat around it for watering and so the tree roots can get air, instead of building a "volcano" of mulch around the base of the tree. I highly recommend this company.
Description of Work: Picked up a tree at the nursery, transported it to my home and planted it.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Robert D.
03/2014
4.0
landscaping, tree service
 + 0 more
Provider is licensed arborist and very knowledgeable. Did excellent job of estimating our needs. He provided a written estimate and stated "You don't pay until you are satisfied." The job was scheduled in short order. The crew called a day ahead to remind us, showed up on time, and had all their equipment with them. They were obviously knowledgeable and professional. In two days (as estimated) they completed the job which included stump grinding. They did an excellent clean up job and notified us that they were done and leaving the premises. We expected the owner to check the job and ensure our satisfaction. Instead, two days later they called and wanted to fax us the invoice and pay it right away. We informed her that we had a couple questions on some items and were waiting for the owner to get back us for a resolution. She seemed a bit annoyed and said he was in Florida. We said we would wait. We will pay for the job after our questions are resolved, and, yes we would use them again. We are just concerned at the miscommunication.
Description of Work: Removed Three and Trimmed Nine Mature Trees
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6
Nicole P.
12/2013
5.0
landscaping, lawn service, tree service
 + 1 more
Ray came to give an estimate the morning after I called. He obviously knows trees and took the time to point out proper care for the magnolia, which is around 60 years old. (Epsom salts on the ground around the outside perimeter of the tree - 1 pound per 10 feet of radius…apparently makes them really green and happy). Services were performed one week later by a team of people with chainsaws, a huge genie lift and a wood chipper. Ray came before the job with his foreman to point out the limbs which needed removed. The work was done incredibly quickly and they cleaned up everything afterwards. Trees look great, cottonwood is no longer a threat, and the timing was perfect - we had an ice storm the following day which would've been bad news indeed. Great work.
Description of Work: Trimmed large magnolia and maple trees in front yard; took down two enormous limbs of neighbors' cottonwood that hung precariously over our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$975
Matthew S.
12/2013
5.0
tree service
 + -1 more
It went smoothly. The tree was trimmed and cleaned out. All of the limbs were taken away and the area was cleaned up. The owner came out himself and quoted the job and was very professional. His crew was also prompt and professional.
Description of Work: Geberal Tree Service and cleanup.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$685
Stephen D.
10/2013
5.0
tree service
 + -1 more
Ray Kellogg was right on time with the appointments. He looked at all of my trees and told me how to trim them properly which I greatly appreciated his input. His crew showed up on time and trimmed some branches that were high up and extending over my power line from the main pole. They were quick and efficient. I would definitely use them again.
Description of Work: Trim 2 trees
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$562.5
Robin W.
09/2013
5.0
landscaping, tree service
 + 0 more
They showed up on time. It was a crew of about five or six guys. They came ready to work and got after it right away. There was a huge amount of overgrowth through our fence and some of it had become intertwined in the mesh and cause some damage. They were careful to get all that they could out of the fence. What they could not, they cut back and applied herbicide so that it would die out. They were responsive to our requests and cleaned up the vegetation completely. The whole job took a little over 6 hours, which is what I have been told it would take. The crew chief made should we were satisfied with the job before he and the crew left. He gave us some good recommendations and I will follow up with them. I will use this company in the future.
Description of Work: They cut back trees and cut away bushes and overgrowth that had invaded our fence on both sides of our property and overhung our roof. They also applied herbicide to the stumps so that there would not be any regrowth.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,475
Donna W.
09/2013
5.0
tree service
 + -1 more
It went wonderful. I was very pleased with them. It was expensive, but worth the price.
Description of Work: They removed a dying tree out of my backyard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Diane S.
08/2013
5.0
tree service
 + -1 more
Everything done according to agreement. Also was able to use coupon provided by contractor on Angie's list unlike some of the complaints listed by other providers.
Description of Work: Raised and cleaned out 6 trees plus trimmed limbs of neighbors trees hanging over property lines.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Dan M.
07/2013
5.0
tree service
 + -1 more
They were very huge trees. They were close to house and in a restricted space. They showed up when they said they would. They performed the work in the time frame they said they would. They performed the work diligently and in a professional manner.
Description of Work: J & J Cross Timber Arborists removed two large trees for us.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,800
Don E.
07/2013
4.0
tree service
 + -1 more
Generally the work was well done. This included grinding the stump. The only problem was several broken fence slats which he said would be fixed but was not. Since only 2 slats were broken it did not become a critical issue. They damaged our back fence in the process and did not offer to repair it. They didn’t mention anything at all and did not apologize. We did not notice anything until after they had left.
Description of Work: Cut down a semi-dead tree in back yard
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Service Categories
Tree Service,
Landscaping,
Lawn and Yard Work
FAQ
Cross Timber Arborists is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: Closed
Cross Timber Arborists accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,PayPal,Visa