They did a good job and were timely; I was happy with them. They were reasonably priced and were reliable; they were very good about coming.
Description of Work: I used Chem-Dry of OKC/Edmond to clean my carpet.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Chem-Dry of OKC / Edmond
We sincerely appreciate your business. Look forward to working with you again soon!
Jared L.
05/2012
3.0
carpet installation
+ -1 more
The price was very reasonable. They did exemplary work repairing the carpet. I would recommend them for that. They cleaned our carpet, but it was still dirty. They didn't clean my carpets at all because the next day it looked as dirty as before. It was a big waste of money. I would not recommend them for carpet cleaning. They were very professional. I would use them again for carpet repair.
Description of Work: They repaired and cleaned my carpet.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Chem-Dry of OKC / Edmond
We are sorry to hear about your experience with our company. What happened was what we call wicking, wicking is a phenomenon that occurs as a carpet dries from cleaning. Usually there is no indication wicking will occur during the cleaning process. Carpet dries from the bottom to the top. As moisture evaporates from the tips, moisture from below migrates up to even out the moisture levels throughout the fibers. Think of how candle wax travels up the wick to reach the flame. For example; say a carpet has an old coffee stain on the carpet, the backings, or even in the padding underneath. The flushing of the soils that occurs during the cleaning process may re-liquefy the residual coffee on the backings. The carpet looks fine when the technician leaves. As the carpet dries, that stain on the backing migrates to the top of the fibers and magically appears. This is why we offer our "service guarantee". Because we appreciate your business and want you to use us again, we pledge to provide a friendly, professional cleaning experience. If for any reason we fail to meet your expections, we will return within five working days of the service. We would have gladly returned to make things right. Thanks so much for allowing us into your home and for your business.
Karen N.
01/2012
5.0
carpet cleaners, upholstery cleaning
+ 0 more
The job went well. The cleaners took care with the legs on the furniture by putting protectors under them. The carpets and love seats looked like new when dry.
Description of Work: Chem Dry cleaned 2 area rugs and 2 love seats.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Response from Chem-Dry of OKC / Edmond
Your business is greatly appreciated. Thank you for selecting us for your carpet cleaning needs.
Sandy L.
01/2012
5.0
carpet cleaners
+ -1 more
They did an excellent job. Give them all "A's" !
Description of Work: Carpets cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Response from Chem-Dry of OKC / Edmond
Special thanks and much appreciation for your continued business over the years.
Jay B.
12/2011
5.0
carpet cleaners
+ -1 more
Very professional and responsive. Carpet looked great the day that they cleaned it and still looks good. I gave thme a C on the price because I think that to be fair and reasonable compared to the other qoutes that I recieved, I just hate paying over $200to have my carpets cleaned, when the entire process takes about 2-3 hours.
Description of Work: Had all of the carpet in my house cleaned with the exception of the stairs. Approximately 1500-1800 square feet of carpeted area total.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$235
Response from Chem-Dry of OKC / Edmond
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you for many years to come.
Todd and Kim M.
11/2011
5.0
carpet cleaners
+ -1 more
We recently purchased an existing home in Edmond and on moving day realized that the previous owners had cats, which caused an overpowering odor in the master bedroom. Two of the rooms were in need of restretching. ChemDry sent out a technician very quickly and he arrived on time. He was very professional and called twice during the cleaning to let us know of some additional problems and offer solutions. He even tightened up carpet in a closet and found water damage to the tack strip (which we hadn't previously known about) and replaced the tack strip for a reasonably nominal fee. When I arrived home after the cleaning, I noticed the odor was gone and the carpets looked great. The carpets that were restretched were lying flat, and I was very pleased with the quality of their work. It has been over a month since the cleaning and the cat odor has not returned. I would definitely recommend ChemDry to friends and family. I feel like they went above and beyond what I had asked them to do, as evidenced by them finding the faulty tack strip. Overall a very pleasant experience.
Description of Work: Whole-house carpet cleaning with odor removal in 1 room and carpet stretch in 2 rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$305
Response from Chem-Dry of OKC / Edmond
We just wanted you to know that we truly enjoyed working with you and feel honored to be your chosen carpet cleaner. Your business is much appreciated. Your continued patronage and suggestions are a vital part of our growth. And for that, we are most grateful. Thanks again! We look forward to serving you for many years to come.
Katrina R.
10/2011
5.0
carpet cleaners
+ -1 more
Overall they did an excellent job at a very reasonable price.
Description of Work: Chem-Dry cleaned our off-white carpet so it looked brand new. They cleaned 4 bedrooms,a hallway, a dining room and spot-cleaned two other rooms. They also got out several different pet and food stains that we had tried unsuccessfully to remove. They gave us lots of advice on keeping the carpet clean and future removal of stains. I'm definitely going to use them in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Chem-Dry of OKC / Edmond
Thank you for your review and for trusting us to take care of your carpet cleaning needs. It was a pleasure to work with you.
MaryBeth G.
08/2011
4.0
carpet cleaners
+ -1 more
Chase was running late but he called to let us know he was on the way. Our carpet looks much whiter and it took 2 hours to dry.
Description of Work: I had the carpet in the living room and library cleaned. The carpet is a thick pile and even though I steam clean it with a Bissell every 6 weeks I wanted it professionally done since we have a dog.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$75
Response from Chem-Dry of OKC / Edmond
Thanks for allowing us to take care of your carpet cleaning needs. We apologize for our tardiness, we make every effort to be on time. Sometimes it just does not workout as planned. Thank you for your understanding and for using Chem-Dry. We look forward to working with you again.
Richard N.
07/2011
4.0
carpet cleaners
+ -1 more
Just purchased the house (4 bdrm) and wanted to get the carpets cleaned before we moved into the house. Chem-Dry was on time and did an excelent job. They were out in less than an hour.
Description of Work: Had the carpet throughout the house cleaned. Four bedrooms, dining area and stairs.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Response from Chem-Dry of OKC / Edmond
Thank you for choosing us for your carpet cleaning needs. Your business is appreciated, and it was a pleasure serving you.
Bruce B.
07/2011
5.0
carpet cleaners
+ -1 more
Arrived on time, reviewed project, determined proper cleaning method, systematically and thourghly cleaned carpet. Great results. Total time on job, 75 minutes. Will definitely use again.
Description of Work: Cleaned Stairs and Landing area which had problem stains from spills and grease.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from Chem-Dry of OKC / Edmond
It was a pleasure to work with you. We sincerely appreciate your business. As we strive to excel in our industry, we are honored to have clients like you. A million thanks for your valued business.
It went great. They arrived on time, got right to work and gave us a lot of helpful tips. The carpet looks wonderful and smells fantastic!
Description of Work: Stretched and repaired carpet in one room, cleaned the carpet in 4 rooms and a hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Response from Chem-Dry of OKC / Edmond
Thanks so much for your review and your continued business throughout the years.
Teresa L.
06/2011
5.0
carpet cleaners
+ -1 more
They showed up on time, listened to our requests, and got right to work. They were very professional and they did an excellent job. They were able to get several stains out and the smell of the previous homeowners dogs out of the carpet. Our dogs never seemed to even know that dogs had lived in this house before them. We will be using this company again in the future, and I would highly recommend this company to anyone else.
Description of Work: They cleaned the carpet in the entire house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$285
Response from Chem-Dry of OKC / Edmond
Thank you so much for your review. We know there are many carpet cleaners to choose from. We are pleased you gave us the opportunity to serve your carpet cleaning needs. We value your opinion and look forward to serving all your carpet, upholstery, and tile cleaning needs in the future. Thanks again!
Allan T.
05/2011
4.0
carpet cleaners
+ -1 more
The gentleman that came out was very courteous and appeared to do a good job however this is my first time working with a carpet cleaning company and although I was impressed with how relatively dry the carpet was shortly after cleaning there were some trouble spots that he couldn't get clean (understandable). I had asked and paid for carpet treatment/ water repellent to prevent future staining however the results are less than desirable after only a week or two later. It was applied as bottle spray throughout our living room and it doesn't appear to be doing any better than before. Water soaks right into the carpet and pet stains still appear to stick to the carpet fibers. I haven't contacted them to discuss but service was alright.
Description of Work: Carpet cleaning and application of stain repellent on my 5-yr old living room/dining room carpet. Single family home w/ no stairs. Dog owner / non-smoker.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Response from Chem-Dry of OKC / Edmond
Thank you so much for allowing us to take care of your carpet cleaning needs and for sharing your experience with our company. We strive to provide a friendly, professional cleaning experience. We would also like to explain how our Chem-Dry protectant works. Over time and with regular wear, factory applied stain resistants will experience a reduction in effectiveness. Chem-Dry Protectants refresh the performance of stain resistant carpets, fortifying its ability to resist soiling and staining. This is going to make it easier to clean up spots between cleanings, before they become permanent stains. Thanks again for your business and allowing us into your home.
Jacqueline Q.
04/2011
1.0
carpet cleaners
+ -1 more
I would like my money back. I found the people to be rude, both the wife and the husband. Said they were not going to come back not even to look at the job. Their invoice says that they will return within 5 working days of the date of service provided no other process or action has been taken? I called the next day before 10 AM, and was told there was nothing else that they were willing to do.
Description of Work: company was to clean 4 bedrooms ,livingroom, hall and also lay carpet in fourth bedroom. Person was told that if carpet in front bedroom could not be cleaned to pull carpet and place the carpet in the livingroom in the bedroom. There were estimated given to perform both task. He worked on the bedroom an extremely long time even through I had said to not spend time if it could not be cleaned, to go to plan two. When the carpet dried the spots were still there, this information supplied by my contractor. I called the company to tell them that the carpet still showed dirt and was told that they did a lot of work on the bedroom, I explained that I had said not to spend a lot of time on the room as I did not think it would clean in the first place, we were to go to plan two. They said they were not going to do anything else. They rushed me to pay with my credit card and immediately took the money on the Wednesday about thirty minutes after he left my house, carpet was still damp. Dirt did not show until it dried and I called the next day.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$350
Response from Chem-Dry of OKC / Edmond
We were dealing with a unique situation with the Angie’s List member being out of the state and their contractor dealing with us. The other contractor and our tech were already at odds, with the contractor going outside and coming back and fourth on the wet carpet. The tech had to go back over and re-clean the carpet several times. Our tech we sent that day has over 15 years experience and was the lead tech on the job. In our opinion, he is one of the best of the best. We take a lot of pride in our work and delivered on our promise. We do offer a five-day service guarantee and we stand behind our work. We tried to make the situation right by scheduling a time for us to come back. We came by at the time that was agreed on between 12pm-2pm and no one was there to let us into the property. We deliver top-quality service at a reasonable price. We stand behind our work and have for years and will continue doing so. We have always taken payment after our jobs are completed this situation was no different. An honest days work, an honest days pay. We are really sorry that this situation played out the way it did, this kind of thing never happens with us and we take measure to ensure it doesn’t.
Steven C.
04/2011
5.0
carpet cleaners
+ -1 more
Super job, great price not to mention the military discount we received. On time and thorough with the way they performed their job
Description of Work: We haven't moved in our new place yet, we had 5 upstairs bedroom along with the stairs shampooed. Downstairs the master bedroom along with the living-room was cleaned. However there was one stain in the room upstairs that they couldnt get out, but it still was a great job . By the time they got through my house was smelling and looking fresh,, GREAT JOB fellas.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Response from Chem-Dry of OKC / Edmond
Thanks so much for taking the time to share your experience with our company. We value your opinion greatly and are pleased you are happy with the results of your cleaning. Thanks again!
jacqueline P.
04/2011
5.0
carpet cleaners
+ -1 more
We are very impressed with this business. They were professional and efficient. Our carpets look and smell great and the tile is also very nice looking. We definitely got what we paid for and we will use them again in the future.
Description of Work: We hired this company to clean our carpets and tile.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$235
Response from Chem-Dry of OKC / Edmond
Thank you so much for your business and for sharing your experience with our company. It was our pleasure to take care of your carpet and tile cleaning needs. We look forward to working with you in the future. Thanks again.
Philip G.
03/2011
5.0
carpet cleaners
+ -1 more
I called and they came out the next date. They called the day of the service to ask if they could come early which was no problem. Service didn't take long and it was very nicely done. I will call them again.
Description of Work: Cleaned Living room hallway and bedroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Chem-Dry of OKC / Edmond
Thanks so much for allowing us into your home and for your business. We appreciate you sharing your experience with our company.
Kym E B.
12/2010
5.0
carpet cleaners
+ -1 more
They were right on time and did a fine job with the challenge they had. My carpets are in poor shape and they did the best they could. Not all stains could come out. But the carpet is in better shape than it was. They were fast and efficient. No complaints!
Description of Work: Cleaned living room, small hall, 2 bedrooms & upstairs bonus room.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Chem-Dry of OKC / Edmond
Thank you so much for your business. We value your opinion and appreciate you taking the time to share. We know there are many options out there to choose from. We are pleased that you choose us to take care of your cleaning needs. Thanks again.
pat B.
10/2010
2.0
carpet cleaners
+ -1 more
Did not get all spots out. These werent' koolaid or wine...just dirty spots. Simply did not look clean. This is NOT a steam extraction method. Just rubs the dirt around.
Description of Work: cleaned all carpets, a chair extra for deodorize
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$230
Response from Chem-Dry of OKC / Edmond
We are sorry to hear about your experience with our company. This is why we offer our "service guarantee". Because we appreciate your business and want you to use us again, we pledge to provide a friendly, professional cleaning experience. If for any reason we fail to meet your expections, we will return within five working days of the service. We would have gladly returned to make things right. Please know we take this as constructive criticism so we may improve on the service we provide. Thanks so much for allowing us into your home and for your business.
Susan N.
10/2010
5.0
carpet installation, carpet cleaners
+ 0 more
Their carpet cleaning staff arrived 20 minutes early. One of the crew described their cleaning process and I advised where they needed to concentrate on pet stains. I asked him about their tile and grout cleaning and sealing services and he provided me with an estimate. They worked quickly but were appropriately cautious when working around furniture and other flooring. The carpet that was stretched, reinstalled and cleaned looked brand new, certainly better than I had expected.
Description of Work: Cleaned carpet in 3 bedrooms and one area rug, stretched and repaired the carpet in 1 bedroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Response from Chem-Dry of OKC / Edmond
Thank you so much for sharing your experience with our company and for giving us the opportunity to take care of your carpet cleaning needs. Our company depends greatly on word of mouth and we appreciate you taking the time to share.
Laurie G.
08/2010
5.0
carpet cleaners
+ -1 more
The representative called 30 minutes prior to arrival to confirm my address, arrived on time and were finished within an hour.
Description of Work: I had Chem Dry clean 3 rooms of carpet and one large area rug. The carpets look great and the house smells wonderful.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Keri K.
08/2010
5.0
carpet cleaners, upholstery cleaning
+ 0 more
Excellent! The carpet and couches dried quickly, with no funny chemical smell. They showed up exactly on time and the price was exactly the same as the estimate.
Description of Work: carpets cleaned and upholstery of 2 sofas also cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
ELrae C.
08/2010
5.0
carpet cleaners
+ -1 more
Excellent service. The carpet dried in a few hours except for the area where the PURT was used, which they explained would take longer.
Description of Work: Service technicians arrived on-time, walked through areas to be cleaned. Cost was as estimated ($120), except we added a pet urine removal treatment for $40. Technicians were careful and thoroughly cleaned areas where there were pet stains.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Response from Chem-Dry of OKC / Edmond
Thank you so much for sharing your experience with our company and for giving us the opportunity to take care of your carpet cleaning needs. Our company depends greatly on word of mouth and we appreciate you taking the time to share.
Christi P.
07/2010
5.0
carpet cleaners
+ -1 more
We were extremely pleased with the company we found. I have a large 4300 square feet and unfortunately every room in this house is carpeted with the exception of the kitchen and dinning and utility room. They were all areas which included cleaning and spots for $215. They did an amazing job and I chose to have a $100 protector on all carpets. We did not have the carpets cleaned this year because we could not fit it into our schedule an have been dealing with a lot of rain and decided to wait till after the summer. They did a great job.
Description of Work: We used Chem Dry OKCon 22nd of February 2008 for carpet cleaning in our whole home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$315
Alfred B.
06/2010
5.0
carpet cleaners
+ -1 more
We hit the jackpot with this business. I would gladly recommend this business to anyone who wants a good job done. Professionalism and competence very much in evidence. Thanks Russell and guys.
Description of Work: The individual I talked with was very professional. She said they would be out about 2:00 pm They called and asked if they could come earlier. The crew was professional and polite. They worked swiftly and thoroughly. They extracted the water from the oriental rug and living room carpet, set up the fans and dehumidifiers, cleaned up and left for the day. Russell came back twice during the next two days checking on the dryness and removed machinery as needed. The last day they restretched the carpet, cleaned the carpeting, and put back the furniture.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Carpet Sales and Installation,
Flooring Sales and Installation,
Oriental Rug Cleaning,
Dryer Vent Cleaning,
Water & Smoke Damage,
Ceramic Tile
FAQ
Chem-Dry of OKC / Edmond is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 5:00 PM
Chem-Dry of OKC / Edmond accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Chem-Dry of OKC / Edmond does not offer free project estimates.
Yes, Chem-Dry of OKC / Edmond offers eco-friendly accreditations.
No, Chem-Dry of OKC / Edmond does not offer a senior discount.
Yes, Chem-Dry of OKC / Edmond offers emergency services.
Yes, Chem-Dry of OKC / Edmond offers warranties.
Chem-Dry of OKC / Edmond offers the following services: Carpet & upholstery cleaning, tile & grout clean & seal, red alert, oriental rug, Carpet Protecter, Fabric Protection, Expert Carpet Repairs / Restretch, Pet Odor Removal, Water Damage Restoration, And Carpet Stain Removal. Commercial & Residential Carpet Cleaners.