Baxter Electric, Heating & Air Conditioning

Installed in 220 outlet. |Went well.

Punctual, professional. Excellent service.

They did a good job. It is running well right now. The customer service was pretty good. I can't complain. The price was average. It wasn't the most expensive or the cheapest either; it was in the middle.

My air conditioner wasn't cooling. I call them and there were out to my house within 1 1/2 hour (tech on duty was on another job 65miles away). He came out was very professional, My coolant lines were frozen. He turned the units off and inspected. The evaporators were completely dirty and frozen. He cleaned the unit and inspected. He cleaned the compressor unit outside, checked the freon level. Joe was very professional and answered all my questions. I would definately use these guys again.

Mostly went well until the technician gave me the invoice. It was nearly $700. The technician said he wasn't able to get warranty to cover the parts. I wrote a check and he left. I called the manufacturer and they said the part was still under warranty. I put a stop payment on the check and called the company back. They passed me around to a couple people and finally sent a new invoice for $480 for 1.5 hours of labor. Now I have to deal with that ridiculous charge.

The technician was friendly and courteous. He checked both units thoroughly and did only the work necessary. We are very pleased and will use the company again.

I called Baxter late in the afternoon on the hottest day thus far of the year because the house air conditioner wasn't adequately cooling. They offered to come out that evening or the next morning, my choice. I opted for the next morning. I had called a different company that wasn't available to come for 5 days. Baxter said that they would be there not later than noon the next day. It seems any more that you can't count on anyone to be on time BUT Baxter arrived by 10:30. I was pleasantly surprised. When I received the bill, it was less than the low end if their estimate. Treat me right and you'll have a customer for life!! Baxter has me.

They were great. They were wonderful and I highly recommend them. They were just very professional. They did an excellent job. They were very polite and they were experts in their field. I was very, very pleased with their work. I have recommended them to my friends. I did comparative shopping and felt like they were very competitive. That was part of the reason I chose them as well.

We are remodeling our kitchen, dining room and living room. As most remodel projects we found an unexpected problem with our heating and air ductwork. Water had rust out some of the under the floor vents. I called Baxter to find out our option. I set up an appointment for them to come out and give us and estimate. The estimator was on time and spent some time going over the options we had. One was to reboot the vents in the house that had rusted, or install a new overhead system. He said he would email me estimates. Several days later I had not gotten and estimate so I call and the person that had done the estimate was out for the day sick. I left a message, but had to call the next day to follow up with getting the estimates. After getting the estimates later that day we decided to go with the reboot option since the new system was not within the remodel budget. I called and told them what we wanted to do. The project was schedule for later that week. The installer showed up on time and completed that project on time and the cost was what they quoted. I signed for the work done on the installers phone but we have not gotten a receipt as of this date.

Tech showed up on time and cleaned and checked unit. No problems found opposed to last year when another company charged an additional $60 for Freon he did not add. I will use Baxter Heat & Air again, not their electric, they charge an inflated per job charge on some work, I feel $151.33 for the replacement od an outside motion-sensing light is way over priced, they were only here 32 mins. An hourly rate is more fair to both the customer and company in many cases.

I knew good and well how to doI called to have someone install a new thermostat on my lennox heat pump due to an issue i was having and I had already removed the old bulb style thermostat, when the electrician came to my house he was very rude when he noticed i had removed the old themostat and he said there was nothing wrong with the old thermostat, and proceded to put it back on the wall (something I knew good and well how to do. after her re installed it he looked at the heat pump control board and saig i had a loose wire and that would solve all my problems. All I wanted was a digital thermostat to see how accuratle the temperature was in my house. He borrowed a few of my tools and and a step ladder and treated me like an assistant then charged me 175$ in labor for 20 min of work. 6 hours later I was having the exact same issue that woke me and my wife up the night before and left us without heat. when I went to see if there was a loose wire arcing on the control panel there was nothing loose so I paid 200$ for absolutely nothing. it was very frustrating.

I called Baxter Electric and they immediately scheduled an appointment that worked for my schedule. The technicians arrived on time (even just a bit early) and got started working right away. They were able to fix m leak under the sink and then they looked at my hot water heater. They determined that it was working, but hadn't been flushed in quite some time so it was not working as well as is should have been. I was very pleased that they were able to flush it out and it worked so much better. They did tell me that I was very fortunate that my hot water heating was still working as well as it was since it was 15 years old. But they didn't try to tell me that I had to replace it right now. They did suggest that I start planning for replacement because with an age over 10 years, it could go out at any time. They were able to provide a rough estimate of what the replacement would cost and even suggested that I could save some money if I were able to purchase the tank myself. I felt very good about the work performed and the professionalism of the technicians as well as the company.

Prompt service. They came the day after I called and they arrived on time. Prices are very reasonable and they are professionals who know what they're doing. This is the third time we've used them in the past year. I would recommend them to anybody.

Things went great! We couldn't be more pleased with Baxter's service. We found and called Baxters from Angie's list after a major appliance seller's delivery and installation left us in a lurch: the first company's installers didn't know how to install this type of range, gave us wrong advice about how to correct the problem, and left the appliance sitting in our living room saying there was nothing else they could do. Needless to say, the first company's know-how left us with little confidence in their work, even if we had someone else from that company come out to try again. Of all appliances, the kitchen range's electrical hookups must be made correctly for safety reasons, we believe. So, rather than calling the first company back, we decided to get someone more knowledgeable to do this job, even though we knew it would cost us to have someone else come out. To us, the peace of mind was worth this cost. We sat down at the computer, called up Angie's list, and read the ratings. As new residents to town, we were glad to have Angie's list to help. We decided upon Baxters based upon their A-ratings and nearness to us. The woman answering my phone call was friendly, cheerful and professional, and quickly made me feel good about calling Baxters. At first she said someone could come the next day, which we were happy about. But then she called back saying that they had a crew in the area that had had a cancellation, and would be able to come out that same day, if we would like. We did and we were able to cook supper on the new range that night. The price was reasonable, the workers were courteous and professional, they worked quickly and were done in short time. We couldn't be more pleased with their work. We hope to be having some more work done on the house in the near future, and will be calling Baxter's to do that work, too.

Our guest bathroom toilet decided to start leaking on a Saturday night. The leak was worsening so we called Baxter Plumbing to see if they made emergency calls. Fortunately, they did and we had a plumber at our house within the hour. The leak was repaired quickly, efficiently, and professionally. They certainly exceded our expectations and we recommend this company with hesitation.

I would highly recommend Baxter Heating and Air for any plumbing, electrical and heating and air conditioning needs. We have used them numerous times at our law office and at our home. They're very professional and have very competitive prices and are very prompt. I appreciated the personal service and their professionalism and their promptness. They're the only people I'll use.

When I first contacted this company I spoke with the owner and I told him approximately the scope of the job, a new outlet behind the microwave, disconnect and tie off a faulty outside light, install two boxes for some bathroom sconces, and check some outlets that were not working. I asked about the charge and he said it would be hourly for two men, should be about two hours and a few parts. I specifically asked about parts because I did not want to pay an hourly rate for two people to drive around looking for parts. He said their trucks were fully stocked with parts so that would not be a problem. They arrived late, about 11:15 am and quit working at about 4pm. They were incredibly slow, they had to go "get parts", (not sure what part they went to get because everything was very basic), they were gone approximately 45 minutes. They went into the attic to move the wire on one sconce but one the other they decided (for whatever reason) to mutilate my wall so I could have a nice hefty repair bill. Then, without even asking or telling me, they added a toggle switch (for which they charged a ridiculous price) and billed me for it. Last but not least, they charged for the drive time (the extra 45 min.) a 5.5 hour job. The bill came to $835. When I called to complain about the bill, the owner asked me if I was trying to get the toggle for free and what did I expect since they were at my house "all day" insinuating that I was trying to get them to reduce their bill because I did not want to pay a fair price. They were not at my house all day, they used an expensive part on a switch that I did not even want changed, and they misstated their time. I absolutely would not use them again. If you should ever decide to use them or any company who charges by the hour at extremely high rates, make sure you document when they come in and when they leave and make sure they are not sitting out in their truck in between. You also should check to see that they are working at a steady pace even if you have to remind them that you are paying an hourly rate. It pays them to be slow when they are working by the hour. Since they did not itemize the charge for parts, (again, it is still a mystery what those parts were, mostly not authorized (three lamp bulbs???) I plan to ask for an itemized parts bill with prices included so I can have a witness come and look for the missing parts. (about $235.00)

The technician was supposed to be at our house a 2pm. By 4pm, nobody had showed, so I called. They said the guy that was scheduled to come would be finishing another job soon and be there by 4:30. At almost 5pm, I called again, and got their after-hours line, which put me through to their on-call person. He came just after 5pm, and explained he didn't know what happened to the technician that was initially supposed to do the job. He then checked over the heater, determined the ignitor was bad, and replaced it. Took about 20 minutes to do. The invoice part cost was about $175. Afterwards, I looked up the cost of the part online, and it costs about $30. Total cost, including service call was about $250. Next time, I'm buying my parts online and doing it myself, or having a friend knowledgeable about electricity/heat & air do it, as their markup is inordinately high, and also the experience of their technician not showing up left me a bad taste in my mouth.

Both experiences with Baxters were excellent. Definently recommend using them & I will be using them in the future.

He came into my home at the designated window of time. He located the whistle sound that my A/C was making and fixed it. He then serviced my heater. Next, he filled out a rebate from our local gas company for me and told me where to mail it. He also suggested that I look online for a coupon, then allowed me to use it. It saved me $20. I have never had repairmen do these things for me before.

The electrician explained how much wall board (ceiling & wall) would have to be "torn up" in order to get wiring to the center of the ceiling to power the ceiling fan. There was really no "easy" way to get to a power source. We decided that we didn't want to spend the amount necessary to run the wiring, install the fan, in addition to the ceiling/wall repair that would be needed. We decided not to install the fan. The electrician was very understanding and I appreciated his candor in explaining all that was involved. There was no service charge.

Michael was the tech and he showed up on time and was professional, knowledgable and polite. There was a mistake on the billing by nearly $300 which my wife paid, however, Travis was contacted later that same day and quickly resolved the matter. I do not believe the mistake was anything other than unintentional. The night of the repair, we noticed that the front porch lantern continued to come on and off every 45 seconds or so when it was dark outside. I contacted Baxter the following day and mentioned that the photocell might be in the wrong location on the new light and they squeezed in a repair visit the next day. Michael came back out and relocated the photocell to another part of the lamp and it worked normally. Again, he was prompt, polite and professional. I gave them a C on price because my wife actually went to Locke and picked up the parts for Baxter saving them a trip and I think the markup was a bit much. Next time, I'll buy the parts myself and just have them install them. I gave them a B on overall experience and quality just because of the billing mistake, the fact that my wife had assisted Baxter by going to Locke and picking up the parts and the problem with the photocell location on the front porch light. That being said, I would use Baxter again because I think that they are excellent electricians.

Everything went very well The young man was professional and pleasant and polite.

My first experience with Baxter was excellent. They were very polite and professional, and since they are also in the same town I live in, I like to keep my service providers local if possible. The servie was prompt and, most of all, solved the problem. The company also gave me a senior discount, which saved me a fair amount of money. Bottom line: professional, prompt, courteous, competent, and a fantastic value. Would recommend to anyone.

Lightning struck my house and fried one of my furnaces. Baxter came out the same day to inspect the unit and provide an estimate. After a thoroughly discussing various replacement options, they came the next business to install my brand new unit. They arrived on time each visit, and completed the work within a couple hours. Everything is working well. A separate electrician also came out the same day to determine whether any damage was done to the electrical system. After the inspection, he took a look at some other devices that were fried. To my surprise, he was able to fix the garage door opener that I had already planned to replace (no extra charge). I was so happy with their service that I called them back to add a whole house surge protector to the breaker box. I couldn't be more pleased with Baxter's services. I've already recommended them to a couple of friends and they had similar experiences. You can't go wrong with these guys. They deserve top honors on Angie's List for their exceptional service.