Baxter Electric, Heating & Air Conditioning

I highly recommend them, they are a good company. They respond well, follow up very well, their rates where reasonable and their crews are well dressed.

Price was a little high and exhaust fan has developed an annoying noise.

Identified problems; identified those that should be covered under home warranty and fixed others.

Fine until I was informed what Baxter H & A charges for a $14 replacement piece, OVER $200 ! I have used Baxter Heat & Air for some time and have recommended it to my neighborhood. I had my annual heater maintenance ( $99 ) on 11/01/2016 by the same tech that has performed my service several times, he is a good tech btw. He informed me my blower capacitor was failing and needs to be replaced the price Baxter charges was over $ 200 , a ten-fold price increase ! I asked if it was absolutely necessary because I am going to replace the entire HVAC system next spring, he said I really needed to. I had no choice so I told him to go ahead. I emailed BAXTER HEAT & AIR and waited until noon the next day for a phone call ... nothing ! So I called and got the "we were in a meeting " routine from the alleged service manager, Shawn I believe who also indicated he had read my email. I explained I fully understand inflating the price for parts 2 - 4 times but NOT 10 times, that is nothing but a customer ripoff in my view. I asked the manager if this is Baxter's business practice or was there a mistake made, surprisingly he said it was their business practice. he also attempted the weak excuse the amount entails the time involved . Right ! The testing and diagnosing of the system and its parts is part of the annual maintenance. That excuse may fool some people. Baxter just lost a good customer because of a simple and overpriced part. It also lost my recommendations to my neighborhood, we rely on word-of-mouth here. They also attempted to not honor on the minimal Veterans discount I was quoted when I made the appointment. If you want to do business with a company that charges these prices to formally good customers go ahead, I will find a company that treats its customers fairly and does not just blow them off.

The technicians arrived 30 minutes early. They were polite and respectful. The installed the light fixtures it only took 30 minutes. I had had the old fixtures removed to save time and money. The charge was 279.00. The service call was $99.00 and the charge to install each fixture was $40.00. I had 4 identical light fixtures installed two months ago. The electrician took down the old fixtures and installed 4 new fixtures for $123.00. He spent twice as much time for less than half the amount of money. He did an excellent job. I called Baxter this time because I had used them in the past and I didn't have the contact information for the last electrician handy. I will definitely take the time to shop elsewhere next time. I have rental property. I had a problem with a heat pump that required assistance that my normal A/C guy couldn't handle. He told me not to call Baxter Electric because they were too expensive that I would do better to call elsewhere. This should have been my tip off. I had already called to schedule the light repairs at my home. I should have called and cancelled with Baxter and called someone else. I would only use Baxter Electric if they are your only option.

Smoke alarms would not shut off on a Saturday. Tech came out quickly and installed 2 alarms that stopped the problem. He had no other alarms on his truck to replace the other alarms which were 12 years old. Offered that we could buy the other 4 alarms and they would install. Bought them at a good price from Amazon and they installed them for $200 which I thought was very high as the two techs were here for less than 0.5 hour. Weekend cost was what I expected. Problem is, they price jobs at at flat rate rather than factoring in the scope of the actual job. Kudos for letting us buy the alarms ourselves at most competitive price. Quality service and good personnel but pricing is very high.

I've used them for years. It's always excellent service. I think I paid $175 for the two visits - there was one in the spring and one in the fall. They're usually always on time. They say they will be here between certain hours. Sometimes they're early. They come before eight o'clock. I always have them come in the morning. So, they're very good, very courteous and professional. They always give me the bill and all that. I don't have any complaints with them. They're very responsive. They come and tell me what's going on and everything.

Anthony and all of the Baxter team did a great job making sure the job was done correctly and completely.

They informed me of an Edmond Electric Co. rebate during quote that I was able to get on the 16 SEER system that none of the other 5-6 companies had told me about. I had requested the NEST thermostat and had it in the quote and initially the wrong thermostat was installed. However, they corrected the problem and changed to the NEST theromostat. Due to the size of my attic entry and the new furnace, the attic ladder had to be removed and re-installed. They had a construction company come out and do the re-install of the attic ladder. It was a couple of days before the other company got back with me to re-install the ladder. No other problems with all of the work done. Overall, no complaints and would use again.

Quick call back for a Saturday repair, was here with in an hour of calling. Very friendly and polite. Would definitely use them again.

They did a good job. Showed up on time and were nice.

During the really cold spell we had, my heating unit went out and they came in at the last minute on Thanks Giving Day. It is unusual for somebody to do that and not charge me extra. They did a good job. He was here for about an hour. What stood out was the fact that it was a holiday and usually, you cannot even get anybody on the phone let alone come out and do the work. So, I would certainly recommend them. If somebody was asking me a name, I would say I used Baxter and I was really pleased.

Took 1-1/2 days to complete installation. They removed the old unit (under house) and replaced. Absolutely no hassles. Crew did an excellent job. Cleaned up afterwards. Unit works flawlessly. The original delivered thermostat had a cracked face. Crew brought a new one the next day, installed and configured. The City inspector found out it was Baxter and said all there installations were perfect. They have never had an issue with any of their work.

Shane was very thorough checking everything possible. I appreciate the honesty.

My air conditioner quit working, after an extensive Google search and checking with the BBB I was still uncertain what contractor to use. I decided to sign up on Angies List and it proved to be the best decision I ever made! I selected Baxter Electric, Heating, Air & Plumbing based on the reviews. I called them early the next morning and scheduled a same day appointment. They gave me a small time window which allowed me to miss less work. They were on time and quickly determined the issue. They gave me an upfront estimate and once I approved they quickly completed the repairs. I highly recommend this company! They will treat you right and NOT OVERCHARGE. I was so excited I decided to have them repair a plumbing leak that was under the slab. Again, they were on time and provided an estimate before beginning the work. They completed the repair quickly and made sure I was satisfied before requesting payment. Overall I give them the highest rating possible! Baxter Electric, Heating, Air & Plumbing will be the only contractor I will use from now on!

The work has held up fine -- no leaks or problems. However, they are a little pricey. The one plumber that came out did good work and was right on time. I would price around first before using them again due to their rates, though.

We contacted Baxters just after 8am to let them know our air conditioner was not cooling our house. They set an appointment for 10am. Rocky the technician called and said he could get to our house earlier. He arrived at 9:30am. He assessed the situation and had it fixed in a matter of minutes. Rocky was very professional.

I would highly recommend this company. They where very friendly and professional: From the time they summited the quotes to the time they completed the work. I am very happy with the work performed. I felt quotes were very reasonable. I would hire again.

Overall, it went pretty good. They came out quickly. The service man was very nice. 1-2 days later I notice a very minor drip from the repair and they quickly came back out to fix. He explained that when he initially did the repair it was very cold outside so the sealant used likely was not able to harden fully. Everything is fine now and I would recommend.

We purchased a new house and had a variety of ceiling fans and fixtures to change out. 1. I wanted an afternoon appointment and they booked me for 2pm. Instead, I got a call from an electrician around 10am wanting to come right then. I wasn't available at that time and it seems they booked me at the wrong time. That eventually got sorted out and the technician arrived around 2:30. 2. The fixture and fan installations went fine. However, I had one more task I requested: a light switch needed to be replaced. When the technician got to the task (after all the other work), he told me it wasn't broken. It was, rather, just an old dimmer that looked like a switch. Nevertheless, the problem was that regardless of position (other than fully off), the lights would flicker -- that is, at any other position than off, the brightness wasn't stable. If one moved it to say the 50% level, the lights would waver from roughly 30% to 70%. So, the dimmer was broken and needed to be replaced. The technician nevertheless told me that there was nothing wrong with it. He didn't spend the time needed to even just watch the light for a minute. I tried to explain but he didn't seem to follow what the problem was and I was too busy to spend any more time trying to get him to do the job I was paying for. A few days later, when I finally had time, I called baxter to address the issue and asked that they finish the job. They told me they would charge another $89 for it, even though it was suppose to be done during the first job. I explained the technician's error, the supervisor was brought in, but they refused to come back and complete the job without my having to pay again. So, busy as I am, I'll just get around to it myself. 3. Lastly, their price is steep: $350 for installing 2 fans and 1 ceiling fixture. If I weren't so busy, I would have just found a handyman.

I made an appointment for service approximately 1 week in advance. This was more for my schedule than for Baxter's busy schedule. Since this was for a rental property that I own, I asked for a phone call prior to their arrival. I received a call about 1.5 hours prior to the scheduled appointment time and was asked if I was interested in having the service technician arrive early or if I preferred the scheduled time. I opted for the earlier time. The technician was very polite and very careful not to needlessly bring in any dirty/mud from outside. He explained what he needed to do. He was very quick and very attentive to ensuring that there were no leaks once he made the repair. The entire repair time was approximately 40 minutes. I was completely satisfied with the quality of service. Although I didn't have an "estimate" of what the repair would cost, the person that I talked to on the phone said (when asked) that jobs like I described often are "about $250-350, depending on several factors." When the technician gave me the bill, I was extremely pleased to see that the total was about half of what I had anticipated. I figured the faucet/valve alone would have cost $30-50. I would definitely use Baxter Electric again.

Setting for lights was not for a limited time of 5 minutes and Baxter came back free of charge to correct.

Out heater went out in 7 degree weather. Called Baxter because we used them for some electrical work and I had a coupon from them. Was generally satisfied with that work but questioned them on the high cost but had no real point of reference on the custom work they did. Serviceman came right out and diagnosed the problem as a faulty igniter (which is what I had already concluded). He told me the price to replace it was $364 plus the $89 service call for a total of $453. While he was preparing the ticket for me to sign I found the part was relative cheap (could buy on internet for much less than $100). He told me they "run pretty high." I then called Draybek and Hill heating/ac and they quoted a price of $159 installed plus the $89 service call. When he returned, I told the Baxter service man to not do the work. I paid the $89 service call fee (less the $25 coupon) and he left. I had asked Baxter if they could fix it under $300 I would use them since he was already there but he said their prices were set. Nice enough people but pirates with the prices. Draybek came right out and followed through in a professional manner and at the price quoted. I will never use Baxter again for anything because they overcharge so much. How can someone over charge so much and sleep at night?

I called the company and left a message explaining my problem. When they got back to me they were able to get me on the schedule for the morning of the next day. The technician was prompt, cureous, professional, and made the repairs quickly and within the cost I was originally quoted. I have used this provider for different issues in the past (plumbing and HVAC) and each time I have recieved the same level of excellent service. I will absolutely use them again and I highly recommend their services.

It went well. They came out and they were really good, quick, concise and helpful.