Response from Zoellner Exterminating Inc
Thank you for your review. I would like to explain to you that the type of roaches you were concerned about at your residence were American or Oriental cockroaches. Some people refer to them as 'waterbugs'. These are very easily controlled and many times one treatment will take care of the issue, as it seems to have done at your home. These are wood roaches that find their way inside and are usually just 'passing through'. It sounds as though, from your statement that we have resolved any pest issues at your home. Your rental was treated in December 2013 and unfortunately, the roaches there were a different kind all together. These are either German or Brown Banded roaches, the kind that 'move in' and infest the kitchen and living areas. These type of roach issues do not become extreme overnight and therefore cannot be resolved with one treatment. As per your invoice, it was suggested that the rental need a monthly treatment. We suggest this for all german or brown banded roach issues until you can go 30 days without seeing any roach activity, then we suggest treating one more time before stopping service. Per my notes, you received a call from our office a month after the initial treatment (as we call all new services to follow up) and you did not wish to continue with any regular services. These type of roach issues will only continue to get worse until regular treatments can resolve the problem. Feel free to call our office any time and we can explain these pest issues for you, and set up a treatment plan to help resolve the problem at your rent home. Dee Gooch Office Manager 918-856-5424