Air Assurance

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Description of Work: The young gentleman who came to service my air conditioning unit was polite and explained all of the repairs needed in language that was easy to understand. The charges seemed fair and reasonable. The company was prompt in returning calls and followed up to make certain that I was satisfied with the service performed.

Description of Work: They went above and beyond to prove the best, most professional service in every way. Punctual, professional, highly skilled. I will use this company again, if needed.

Description of Work: Contacted about air conditioning inspection and maintenance offer but they offer a HVAC service contract that will save us a lot of money so we are very happy about that. They cleaned air conditioner units, did maintenance and changed air filters. The serviceman was very thorough and professional. He was careful to protect the home interior as he replaced some hard to reach filters. We're very happy with the service provided.

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Description of Work: Checked air and added freon.

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Description of Work: We used Air Assurance specifically because of their high ratings on Angies List. We bought the $74 service call through the Angies List website. Well... our first rude awakening was that the $74 includes ONLY the guy showing up at your door and knocking. Everything beyond that costs extra. | |Our unit was frozen up so after it thawed, he checked the pressure and added 1.5 pounds of refrigerant. He never used the sniffer to check for leaks and instead told my wife he could put some dye into the system and check for leaks at $100 extra cost. I've never had an AC guy who didn't have the initiative or the good business practice to use a sniffer to check for easy leaks - - especially after the system was confirmed to be low on refrigerant. | |When I got home and my wife told me she'd been charged $245 PLUS the $74 Angies List deal we bought ($319 total), to add 1.5 pounds of refrigerant and NOT check for leaks, I was absolutely livid. The next day, I got on their website and submitted a request - a simple question: What is your hourly rate for service? I did get a prompt call back from a guy who explained that Air Assurance charges for specific services and doesn't have an hourly rate. For the life of me I couldn't get him to just transparently answer a simple question: What is your hourly billing rate? | |I quickly told him I was an unhappy customer and explained the situation. He insisted they always quote for service ahead of time and don't do any work unless the customer agrees with the quote. He said, "Did your wife agree to those charges?" I about came unglued and told him I didn't appreciate him basically blaming my wife (who is not a knowledgeable customer) for their overcharge. | |Finally he pulled up my account and found the original $74 we'd paid directly to Angies List had not been credited to our charge. Even if that was an honest mistake, which I'm willing to believe, I don't believe they'd even have caught it without my follow-up. | |Eventually I was transferred to someone else in operations... She again insisted they do no work without a specific quote to the customer which is approved. (Later I asked my wife about this, and she was firm that AIR ASSURANCE NEVER QUOTED ANY FEE BEFORE THE WORK WAS DONE.) I asked, "Why would your guy not have used a sniffer to check for leaks?" She said "each of our guys has their own approach to service work." Amazing - what that means to me is, their guys can do what they want and Air Assurance doesn't control or stand behind them? They apparently have no standards or policy that their service guys must follow to ensure quality service??? | |I asked her, "If I was there and your guy had quoted $250 and I'd told him I wasn't going to pay that, would he have negotiated with me?" She said, "Not really, but they can offer a $20 internet coupon discount." I told her I wanted the $20 discount in addition to the $74 we'd been overcharged; in fairness, she did agree to that and we got a credit of $94. I still believe $225 net (after all the aggravation ) for 1.5 pounds of refrigerant and no leak test is a complete ripoff. | |I am still flabbergasted by Air Assurance and heck no, I will never use them again. Let me recap: | |A. The $74 Angies List deal includes only a guy knocking on your door. NO actual service time is included. (There was another provider with a similar service call which clearly included up to 1 pound of refrigerant. I wished I'd called them instead. Don't get suckered into this "deal" from Air Assurance.) |B. After determining the unit was 1.5 pounds low on refrigerant, the guy DID NOT use a sniffer to check for obvious leaks, instead only proposing a more expensive method to check. |C. Despite the claims of both people I spoke with, the guy DID NOT quote in advance how much he was going to charge for adding refrigerant. |D. In the end we double-paid the $74 "deal" price, and only got a refund of the duplicate because I was astonished at the total bill. (If I hadn't called, I absolutely do not believe we'd ever have received a refund of their double service charge.) |E. When I called to complain, I really felt I got a whole lot of runaround for what was an exorbitant charge - $225 just to install 1.5 pounds of refrigerant and not sniff-check for leaks. | |I am one mighty unsatisfied Air Assurance customer and will never call them again.

Description of Work: I have a service contract and basically they tune up my heat and air. Prompt professional and punctual!

Description of Work: They did a test to see if i had a leak in Freon.

Description of Work: Replaced a/c cooling coil fixed system leaks

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Description of Work: Unit inspected for improper cooling. Was told evaporator was partially clogged. Replacement would be $1900. I had it replaced by another company for $1040. Took 16 days ro receive my invoice by email.

Description of Work: Fixed geo thermal system.

Description of Work: Clean & replace filters

Description of Work: They repaired a switch(?) where wires had burned in two. There work was good,but I felt that they were exhorbitantly high. They replaced a small part on each of my units and charged me $560. Not a whole lot of time was involved. They gave me a list of things that were working but could go bad "any time" which would cost me another $1000 They then tried to sell me a service policy. The serviceman was polite, neat, and efficient......just grossly overpriced!

Description of Work: I have always had a wonderful experience with Air Assurance. They are very professional and trustworthy. We have never had less than top-notch service from Air Assurance. |Linda Sue Stoll

Description of Work: Replace ac/h

Description of Work: We initially used this provider when we built our new house to put a dedicated heat pump into my library. Was SO glad I did. They made it pretty integrated with the vents I had and regardless of how hot or cold my wife has the rest of the house, I'm just fine and dandy in my library. More recently, we thought of adding a similar small heat pump to our barn's office...they came out and looked at our space and said we really didn't need that...we could buy a small window heat pump from Lowe's that would suffice. He even sent us the exact model number...no charge for the visit. We got that heat pump and it has worked great.

Description of Work: Performed check of heating system and changed a filter.