Thermal Windows Inc

They did a good job. What stood out was their product. They were very good as far as the install went. The pricing was competitive.

It went pretty well. I had two workers come out to complete a month's job. They have quality windows and good prices. I would tell friends and family to expect good work, but do not expect quality communication.

Rep for Thermal Windows came out promptly to our older home in Choctaw to give us an estimate for replacing eight 40 year old windows. This company gave us a well written estimate and very informative brochure of their product line. After getting estimates from two other well-known companies we decided that Thermal Windows was the company we wanted to do business with. Their windows are made in Oklahoma and they required only a small deposit before the windows were to be installed. It was also reassuring that Thermal Windows had a very good recommendation from Angies List. The windows were ready for installation before they had been estimated to be. The installers were prompt, worked quickly and cleaned up after themselves. The windows looked very nice after being replaced. We can definitely notice reduced noise from outside and better indoor temperature stability. They are easy to open and close and an added benefit is that the bottom section tilts in to clean the outside of the windows. One of the windows had an interior grid that had a cosmetic flaw but the company came out and fixed it and now it looks perfect. Only glitch was the time it took to get the grid replaced in the one window and the repeated communications that took place just to submit information about the problem with the window grid.

The windows have not yet been installed. They are made in Oklahoma. It takes several weeks for them to get installed but so far i have been very pleasant with them. I looked at a couple of different places on the internet and i liked the fact that they are in Oklahoma. They were at the home garden show and i liked the windows. I talked to the girl there and she was very helpful and i made an appointment with her. She was there and on time and helped me with chosing the window. They came out and did a rough measurement and another person came and did a factory measurement. They keep all the measurements forever. After the window is installed, another person comes out and does a final inspection then you can give a final payment. They are very thorough.

The service went very well. Their price was comparable if not less than some of the other places that we checked with.

They were fast, polite, and efficient. They cleaned up every stitch of their mess and even cleaned my windows inside and out. They also gave me a can of spray they recommended to use on the windows. Not only am I pleased with the product and the noise reduction they offer, but I have also seen significant reduction in my utility bills. They did a fabulous job AND the windows are made here in Oklahoma!

The salesman, Jason Dickson, was very pleasant to work with; however, after the installation supervisor came to our home to confirm measurements, Jason called with the news that they would not install our windows since they were concerned about access over our fireplace. We were also told that IF they did install, it would be at least another $1,000 to cover the cost of a cherry-picker and scaffolding. Now, I understand their clause on the contract "This contract is contingent upon inspection and approval by Thermal Windows, Inc. installation supervisor and the General Manager. If additional charges are required, the customer reserves the right to cancel the order within 3 days of notification"; however, charging about 1/5th of the contract to cover these expenses is rather steep and certainly a deterrent to move the contract forward. The reason that I write this review goes further than access or additional costs, but that Jason told us if we paid the additional costs, they would NOT honor the lifetime warranty (non-pro-rated, included labor, and was transferable) since it would require a cherry-picker each time they did warranty work. He then told us that we could still purchase the windows directly from Thermal if we could find a contractor to take the liability for the installation AND offer a 10-year warranty. Shady business practice! Needless to say, we cancelled our contract.

Thermal Windows were extremely easy to work with. We had someone come and measure our windows, give us an estimate, and then come back and install our windows. They will also do a lead paint test for you if you choose them and provide you information regarding lead base paint which I found very beneficial if we ever decide to sell our home we have proof that our house does not contain lead based paint. They sales staff and their contractors were very easy to get ahold of and were extremely professional. Just a note to those who care, the person installing your windows is not an employee of the company, but a contractor that the company pays. We had a really great contractor, and therefore, it did not concern me. I just thought that information may be useful for those who care. Then windows look great and we haven't seen any problems with them yet. If we do, I'll make sure to update this post.

Could not have been any better. We are totally satisfied with the whole process and am glad we chose Thermal Windows.

In December, after spending weeks plagued by drafts and freezing temperatures, we researched the heck out of new windows on Angie's List and decided to have Thermal Windows come out and give us an estimate. Dee was out within a week despite the snow and nasty weather. She was very patient with all our questions. We were quite pleased with the lower than expected cost of new windows and decided to place our order for 9 windows for the entire house rather than just the worst windows. We were also pleased to find the windows were made to order here in Oklahoma. Shortly after our order John came out to measure each and every window inside and out, followed by a 6-8 week turn around time to manufacture the windows. The scheduler called us in February. We were offered a variety of installation dates including Saturday and Sunday. Installation couldn't have gone better. When the installers arrived our yard was so muddy from more rounds of ice and snow! (Can you believe the winter we've had!)? The installers laid tarps both inside and outside and not a bit of mud found its way into the house. They worked quickly and professionally. When they left you could not even tell they had been here except for the sparkling new windows. Thermal called us a couple of days later to check-in with us and someone was here the very next day to adjust the one window that was opening properly.

When I purchased the windows, I was told installation would take one day, but when the windows came in and they called to schedule, I was told 2 days, so I had to change my work schedule. They arrived late both days and I was not impressed with the cleanup. They only brought one drop cloth to use.

from the salesman, to the measurement man and the installers, we could not have been happier. Everything went exactly as expected. Good job Jason, sales; Jason, Mike and Austin the installation crew. Everyone was professional, courteous and did exactly as they said they would do. We had 10 windows replaced.

A very professional crew did an excellent job at a reasonable price. I highly recommend them!

The sales staff was very professional and did not yield to high pressure techniques to sell their products and services. They do not keep product warehoused, so after the sale it took more than 8 weeks to get the new window and get it installed. No doubt a cost saving measure for the business, but a big inconvience for the customers. While the product was high grade, excellent design, quality of materials and will provide many years of reliable services, I give them a B, I would give an A if the price were a bit lower. I was not happy with the fact that in order to fix a window that had a $2.00 plastic latch broken on it, required buying a whole new window. I checked around at several places trying to find a replacement latch for a window that opens into the house for cleaning purposes, but could not find a latch or a company that would replace this inexpensive component. Nothing against this specific company for not providing such a service when all of them do the same thing, still it feels like a gimmick they all use to sell windows rather than repairing a window that still has many years of service left in it. When the window was installed, the installer did not inform me about the magnet from the previous window, used with the security system to detect an open window, they simply left the wires hanging to the side rather than reconnecting them or drilling a new hole that would work with thier window. Given the number of home that use security systems, I expected the ability to reconnect the wires so the security system would work with the new window. For requiring a new window rather than the ability to fix an inexpensive component on an existing window and for not reconnecting wiring for the security system during installation I?m giving them a D on quality of service.

Installed storm windows. Best investment we ever made. Quality and workmanship superior!!

Replaced old windows and installed new windows.

Installed all new energy windows, removed wood windows along with storm windows. I work from home and they were very cognizant of my hours as to not cause any disrruption to my schedule. They were very efficient and profressional. I highly recommend them.

The estimator was on time, friendly, and professional. She was able to do her work reasonably quickly, and provided us with a written estimate when she was through. Based on the other three estimates that we had, the Thermal Window price was reasonable, though not the lowest. We were a little turned off when the estimator was extreamly critical of vinyl windows. We felt as though she was being overly critical of a material that other companies were willing to give lifetime guarantees on, probably in order to put her metal windows in a good light. We ended up using Pella because of price, the fact that it is a more well known brand, and we really appreciated their estimator.

They came and measured for the windows, manufactured them to our specifications, and then installed them to our satisfaction. One sliding window worked with some difficulty, a bit tight, and they returned promptly and adjusted it so that it performs perfectly. We have nothing but good things to say about their service and products and plan to use them for future replacements of windows.

Several of the double pane windows in our 20 year old house had leaking seals. We got price quotes from 3 companies and decided to go with Thermal Windows. They had great reviews here on Angies List, they are made here in OK, they had a great warrantee, the construction appeared to be superior, and THEY ARE MADE IN OKLA!!! They came out, took a final measurement, we made an initial payment and in a few weeks our new windows were ready. Because we had so many windows and some of them are quite large the installation took 2 days. They removed each old window and installed the new one...finishing each before moving on to the next one. We had 2 minor problems: one window screen wouldn't fit - they brought out a new one the same afternoon. One of the windows had a slight gap in the caulking that we noticed the next day. They came out the same day and re-caulked that window frame.

It went quickly with no problems. The gentlemen doing the installing didn't stop till the job was complete and we interrupted them often with offers of cold drinks, which they did not stop to drink. So we pulled up our lounge chairs and watched the professionals do their job. They did make it look easy, but we installed the windows in back at a later date and really appreciated how easy they had made it look. These windows have made a big difference in our heating and air. Our building is still not air tight but know when that gets finished we will not be worrying about any drafts. Really good windows. We recommend this company to everyone. Like the fact that the windows are made in OK.

For all that I got, I feel it was a very good deal. I truly think their aluminum windows are way better than the typical vinyl window. I think the windows are top quality, but the woodwork in my case could have been better. ***the negative*** They used real cheap knotty wood and most joints were not flush or perfect, but I know they guys tried their best. If I had it to do over, I would leave the interior trim/casing to a professional carpenter. Another gripe is they really tore up the wall tile in my bathroom and left a huge gap between the tile and the casing. I had made the mistake of saying at some point I was going to remodel so an older gentleman went a little crazy with the circular saw. Entire house ended up pretty dusty and I had a LOT of cleanup to do afterwards, but I suppose that is to be expected. I would definitely use them again, just not for building the entire casing like they had to in my situation, which was a little unique because of my wonky commercial-like metal casings.

They were good, the salesman was good and they weren't pushy. Their pricing was good, they had a good product, and I just liked the quality of what they were selling.

I was very impressed with the quality and the looks of the windows. They are very durable windows as my house was damaged in the May 20th tornado. The windows held up extremely well. A few of them were broken only from a tree limb hitting them. I plan on using them again to replace the ones that are damaged.

They did a great job for a great price, and there were no surprises with the work.