Thermal Windows Inc

We ordered 2 windows on May 4th (Saturday) the order was officially dated May 6th (Monday). I understand dating the order for the following week on a Saturday. We were told (and the contract states 6-8 weeks) that the windows would be in the last week of June. The salesperson verified that the windows would be in no later than the last week in June. I checked with Thermal Windows about 5 weeks into the order to verify that everything was fine and the windows would arrive when promised, the answer was yes everything was fine with the order. But - it ended up taking almost 11 weeks to get two fairly standard-size windows. This delay pushed the entire project off and meant having to reschedule contractors and then having to wait until they were available again to complete the work. We are replacing a set of doors with windows so it is not as simple as taking one out and putting another in an existing space. There is framing, sheathing, brickwork, etc. Brian (not sure of his title) drove to Tulsa(?) to the plant and picked up our windows, after he arranged a time for us to pick up the windows he called my husband back after he realized he would drive right by us on the way back from Tulsa and offered to deliver the windows. My husband was happy with the delivery and windows. The windows themselves look good and appear to have good quality but the customer service side of the company leaves a lot to be desired. Mixed messages from different staffers, being told our windows were not on the truck and would have to wait another three weeks for the next delivery, etc. When it finally got to Brian he took care of the issue to the best of his ability. The company needs more than one person who can answer questions accurately and needs to implement a better order tracking and information system. A folder on a desk is not an efficient method for order tracking.

Installers worked hard to complete the job on time. They took the time to protect the area and to clean up after the work was completed. They were very professional.

Very well until one of the "privacy" windows started to become see through. Since my last review, the general manager has contacted us and is in the process of making everything right. They are replacing the defective window and have applied a substance to the privacy window that makes it "private" again while we are waiting for the replacement. John has gone out of his way to make this right and we appreciate it.

All went perfectly, even with the 2 huge windows in the front of the house.

It went well. The job was professionally and done. The installers knew what they were doing, and did it quickly. They very carefully cleaned up after their work. We are really liking the windows. The product is excellent.

As usual, everything went great. I recommend Thermal Windows to anyone looking to replace windows or doors. This is the best company and all of their staff are great!

The sales person Dee was punctual for our first appointment. Well educated and knew her product. The installers arrived on time and installed all 9 windows. They also cleaned up after themselves. These windows are excellent. Our house holds the temperature much better than before. Also have noticed the noise level from the outside is greatly reduced. These windows are the best you can get!

Bo and I agreed on a time to meet, and he was punctual! ( I love punctual) . He was polite and friendly and very knowledgeable. He gave me estimates and went into great detail about the product, the warranty, my options, time to complete, etc. When I decided on the service, another gentleman came out and measured, etc, and again, was punctual! When the window was ready (when promised), the installers arrived on time! It took about and hour and a half, and the window is beautiful! The quality is amazing, and the installers did a wonderful job. There is a lifetime warranty on this product, and I have no doubt it would be honored. Great job Thermal Windows:)

From the beginning the salesman was knowledgeable, friendly, and professional. He answered numerous questions we had, even after hours, and gave us a super competitive estimate on the cost. The install crew were also friendly, on time, explained each step of the way, and left things clean and tidy both days. The windows and doors turned out better than we had expected.

The installation happened about when predicted. The installer was not punctual about 30 minutes late but even though all work was done in less than 4 hours. Cleaned all mess inside and out and cleaned the windows inside and out as promised. I could tell immediately a reduction in noise and the hot sun was reduced as promised in the West exposure rooms which is what I was wanting most of all.

very nice company very helpfully even after 9 years

Everything went really well. The crew arrived on time and began doing prep work such as laying down tarps and bringing in supplies. The crew focused on one set of windows and began by removing my existing windows. As one set was being finished, they began on the next set. The windows look fantastic and the low-E glass and argon gas made an instant difference in the comfort of the 2 rooms involved. Everything was caulked well and looks great. The instant the crew finished, I wished I had had my whole homes windows replaced. I will definitely be using them again in the future for the remaining windows.

Our first experience with Thermal Windows occurred in 2003, when we replaced windows on the street side of the house. In January, 2015, we hired them to come back and replace the remaining windows. TW's staff is very detail oriented and personable. They check and double-check measurements; review the order details with the customer at least twice to ensure accuracy; and thoroughly clean the construction area after installation is complete. You come home to a perfect yard, and perfect house with brand new windows! We researched multiple window manufacturers in 2003, and decided that aluminum windows had the longest track record next to wood, historically; and were less bulky with slimmer frames. After replacing our 1959 contractor windows, all noise in the house ceased. It was an amazing transformation and a superb investment in our home. We recommend Thermal WIndows highly.

We are very happy with the purchase and installation. We had replaced our windows in Tulsa with Thermal Windows and were very happy with the product, installation and price. That is why we opted to go with Thermal Windows in OKC. We feel like they sell a good product with professional installation. Everyone we have dealt with @ Thermal Windows has always been courteous, friendly, professional and knowledgeable. A good company with good employees.

The windows are good sound barriers but not good cold barriers. The installers did a lousy job putting caulk around the windows. I called them back for a re-do. It did not look much better. I had 6 other windows go bad and called Thermal, Pella and Anderson for estimates. Thermal said the caulk would have to be almost the same as the other windows, that it had to be as wide as the other windows and I would just have to tell the installer what I wanted. My windows are not covered, so they show and look terrible. I contracted with one of the other companies. They finished the job in half a day. The windows look beautiful. The caulking is very narrow and hardly shows!!

The quote was reasonable and they seemed to be a reputable company. I just decided to go with another bid!

Our experience with this vendor was excellent. We needed to replace our 10 year-old builder grade windows for efficiency and appearance reasons. Our salesman was professional and knowledgeable and made the buying decision very easy for us. We had demos from 4 other vendors where the price ranged from $10K to 60K but Thermal Windows demonstrated a better product at a reasonable price. Our windows are very large so having them installed in the middle of winter was a concern for me but Jason and his crew worked quickly and minimized the dust and debris exceptionally well. I would highly recommend Thermal Windows. The windows look great and we have already noticed how much quieter it is in the house. We look especially forward to a higher level of efficiency in our heating and air bills.

Two technicians came out for the estimate. The pricing was reasonable and they came recommended by my neighbors. The staff was professional. I had no problem scheduling the estimate and everything went well.

I went to their showroom to look at their products. The people were very pleasant and helpful. We scheduled an appointment for an estimate the next day. Dee arrived when she said she would. She measured the windows and discussed the options. She also helped me with some design options. She gave us an estimate which was reasonable for the quality of the product, and we ordered the windows with an expected install date of 8-10 weeks. In about ten weeks they called to schedule installation. They came when they said they would, and removed and installed all 16 windows in one day. The installers were very pleasant and efficient. Tarps were used to protect the carpet inside and landscaping outside. They did a great job on the installation, and cleaned up well before they left. We barely noticed the odor of the caulk they used ( they said it might be noticeable for a week) After the installers left, I noticed one of the windows looked dirty. On closer inspection it was obvious there was a flaw with the coating inside the window. Not just a spot, but the whole window. I called and someone came to inspect it and agreed it was flawed, and they ordered a replacement and gave a timeline of 4 weeks. After 4 weeks they came to replace it but brought the wrong size (very small). This installer (Brandon) was also very pleasant, and apologetic. He assured me they would get the right window and take care of it. The other 15 windows are beautiful. They definitely improved the appearance of our house, from the outside and the inside. I have confidence they will replace the flawed window. I don't understand how it made it past their quality control people at the factory, or how the installers didn't notice it. Except for this one window, we are extremely pleased with the windows, the installation, and all the people we have dealt with.

The contract says it will take 10 to 12 weeks. After about 8 weeks I called to just check on the status so I could plan my calendar and was told "the contract says 10 to 12 weeks and they will not come early." Two days later I got a call in the evening saying he was the installer and could he install the windows the next day. I said that would be great and I will just change my plans. Installation went fine except that one of them asked to use my bathroom which made me very uncomfortable considering the private things in a persons bathroom.....medicine, etc. A couple days after install I decided to clean the windows due to all the smudges they left. Then I discovered all the smudges were on the inside of the glass. I called to complain and when they sent a person to check it out he totally agreed that the window condition was unacceptable and they would get me a new window. The replacement window took 5 more weeks and several phone calls.

Thermal Windows started the process with a verbal confirmation of what we were wanting. They created a written contract for us to sign and then sent out a person to measure every window. It took 6-8 weeks to make the windows. They told us that it would take this long, so we were prepared for it. When the windows were ready, they called to schedule a time that was convenient for us. They ONLY complaint I have is that they did not tell us that we needed to do any preparation inside or outside. When the installer arrived, we had not done any of the things he needed. We were to have moved ALL furniture 3 feet from the windows and not run the AC (one of the windows had tested positive for asbestos). I was home alone (my husband went to work). There was NO way I was going to be able to move the furniture. The installer helped me get several of the easier windows prepared and he installed those on day 1. My husband and I prepared the rest of the windows that night, so the installer could finish the next day. The installer was VERY professional and our yard and house were spotless when he finished. He cleaned up EVERYTHING!

tThe lead installer less than professional, eg more than once used toilet for bowel movements. I have one complaint. I referred a friend who purchased windows, but I never received the $50 referral compensation as promised. In addition, I was referred by a previous customer and she had to call numerous times to obtain her $50 referral monied.

Initially, we saw them at the home show and were able to see samples of the windows. We chose them based on their good quality and their well representation. They were able to complete the work in about eight hours and they cleaned up well after finishing. They did a good job. Our experience was just fine.

We have had a five window bow window fail and they did replace them. But we recently broke a patio door side window and needed a replacement. I could not get anyone at the OKC store to return my calls or emails. I called the home office in Tulsa and they had someone call me back. The person they sent out could not identify that it was a window they manufactured! Every window in our home was made by them. There is no warranty but I expected them to bid on the replacement unit. They told us to go to some one else. We have had good performance from the product but the service stinks. You should consider anyone else that will service what they sell.

We were told our windows would be made to order and we could expect them to be completed in 10 to 12 weeks. We got a letter about 8 weeks after we signed the contract letting us know the installers would be receiving the windows within the next couple of weeks. The letter detailed useful information about how long the installation would take, as well as other practical advice to get ready for the day of installation. The workers arrived around 10 am and worked throughout the day. We had alot of windows, so it took them a full day and a couple hours the following day to complete the job. Our old windows were original builder windows from the 1980s, and they were difficult to remove. The installers worked cheerfully and never complained about the additional work involved. Our installers cleaned up every bit of dust and glass, and cleaned the windows as well. Each is well sealed and caulked. We could not be more pleased with our new windows! They are beautiful, and already we are noticing the air conditioner is not working as hard as it used to, and the rooms are cooler. We would recommend this company to anyone looking for new windows. Their prices are competitive with other companies, and their professionalism and workmanship is first rate.