Computer Genius

He didn't end up even charging me the 49 despite coming out twice because he couldn't fix the problem without me purchasing additional equipment.

He barely knew what he was doing. He called somebody else to come in and to redo it. He spent the time reading the manual. He got it partially done and could not do it all. He has limited knowledge of the stereo system but I know his typical business is on satellite dishes and in that he probably knows well but he does not have a lot of experience in sound systems.

Had Windows XP and started getting that annoying little doomsday box everytime I switched on my computer telling me that I had only until April 9 before dior things would happen due to XP demise taking away updates and security. Found Computer Genius on Angies List and called receiving prompt response from Mr. Holmes. I related concern about this constantly reappearing warning having to do with end of Windows XP. He could have taken advantage of the panic that microsoft is spreading to the millions of less tech savy computer users and gone ahead and scheduled an appointment, come out to the house, looked at the computer, made the reoccurring box go away, collected his fee, and left. Instead he was nice enough to take the time to freely explain the actual situation with the Windows XP problem. In other words computer functions were not going to suddenly cease to function on April 9. I would be able to continue to use the computer. I really did not have to feel threatened by that box. Went ahead and made an appointment anyway after explained to him how computer illiterate I was and felt need time for computer check as well as having him make that annoying little box warning go away. He was considerate to call me with his arrival time before the appointment. Arrived on time. End result was worth every penny. Computer is working better and running faster then it has in a long time. His computer skills and knowledge are of a high degree. He is also a gifted teacher. It is one thing to know a subject but another to be able to impart that knowledge in an understandable format to another. He has such an ability. Thanks to him I can now do things with files and make back-ups that i was afraid to attempt before. (Elderly generation and without benefit of computer classes that even kindergarten children receive these days). And he never talked down or made me feel I was too ignorant to learn. Just a very nice young man.

I called Mr. Holmes when my father-in-law was having computer problems that couldn't be easily resolved long distance. With all the malware that had accumulated, the computer had become virtually unusable and was source of incredible frustration for the family - particularly since Dad had been an early adopter of computers and is stil a very proficient user. After the visit, my father-in-law left me a 5 minute voicemail heaping praise on "Sherlock" Holmes and how knowledgeable and efficient he was. Mr. Holmes was able to address all of Dad's concerns and get his computer back in shape and well-protected against future attacks. He also conviced Dad to finally drop Norton ionce and for all and save the $ on the fees they charge. Mr. Holmes got their wireless router reconfigured, got their wireless printer working again, and went over printing from Dad's iPad to the wireless printer - something Dad really wanted to get going. He even chatted with Dad about the old Dbase IV system that Dad used to use in his shop back in the day. I've haven't heard my father-in-law this excited in a long time, and that alone was worth every penny.

I sought his advice on transferring data from a laptop to a desktop computer. Joseph tried to network our computers but ultimately did not work out as we had incompatible systems. Nevertheless Mr. Holmes was very helpful, he is professional in keeping his appointment. He was knowledgeable, and gave very sound and helpful advice. I would use him again.

It went very well. I would use him again.

He is very capable. He charges around $120 per hour. He is fast and seems to know exactly what he is doing. He had been doing it for 34 years. He tries to come out as soon as he can if you need him and I haven’t had any problems with scheduling. He got the new part installed in about an hour. I have also recommended him to another friend.

Fast and efficient. No problem with set up.

I briefly described the problem with my computer in a message to Computer Genius. Joseph responded immediately with a phone call with advice on whether or not to repair my computer, given the problem. Although he did not preform a service, I appreciated the promptness of the response and the professional advice.

He did a fine job. He was very pleasant and very thorough. I really liked him. The service was perfect. I would recommend him to anybody. He was very professional. I think that his prices are a little steep but he did a very professional job.

Actually he just gave helpful advise

Joseph came promptly and started to work on my computer which had been crashing regularly. I had many viruses which he removed. He gave me good info on keeping that from happening in the future and installed a very good virus protector. He also got my printer to print and installed a new Blueray player and got my Netflix account working on my TV. I am so happy with everything working now. I would contact him again in a heart beat. Excellent work.

Provider was prompt in scheduling a time for visit. He was on time for the visit and was very courteous. My computer was ready to be replaced, but I wanted one last effort to get it started to see if it had any life left in it. I was satisfied with the provider's conclusion that it was time to put it to rest. He was very informative and helped explain what I should look for when investing in a new computer. I appreciated his honesty and would definitely call on him for service in the future.

I have a whole house audio system that I have never hooked up. Decided to use the coupon. In the end he got the job done, but he didn't seem very knowledgeable. I had to point some things out. The system was working in an hour, but then he messed around for another 15 minutes. I got charged $79 dollars for this. He claimed an extra half hour. It wasn't, I timed it. I would have argued, but I just wanted him gone. I was sick of him standing in my kitchen looking at Christmas cards. Don't count on a deal or an expert

For the rewiring assistance he was good and fast -took care of our issues very easily. We also asked for his suggestion on how best to put speakers from our home system into our laundry room. He recommended that we put in wireless speakers so as to avoid the cost of hardwiring speakers. I have since found out that it is not nearly as easy to do that as he led me to believe as I have been unable to find wireless speakers that will link up with our home stereo system.

I think it went really well. He was very polite and very informative. Educated us on our computer on what and what not to do. :).

He is very, very knowledgeable. He is super busy and so it's a little hard to tie him down sometimes but he works with you. Once he's provided services for you he allows you to get back in touch with him if you have things that come up where he can maybe walk you through it verbally. His pricing is a little on the high side but for the quality of the work that you get from him. I trust him with my computer, which is not that I can say for everybody that I've ever had work on my computer, so it's worth the extra money to me in order to have him do the work. And I keep going back to him.

He showed up on time. Listed to my issues and concerns. Quickly identified the issues and showed me why I was having issues on my computer. He was able to show me things on how to provent future problems and keep the computer running. I could not have been more satisfied with the help Joseph provided.

He worked quickly and efficiently. He made all the connections and answered my questions. His knowledge was obvious. I was completely satisfied with his work.

I could not get my desktop computer to access the internet. I got the message, "Unable to connect to internet." After calls to the internet provider, and the offer of Computer Tech Solutions at $14.95 per month (forever!), plus a one time charge of $99, I decided to contact an independent contractor. I couldn't imagine that a one time visit could cost more than $115. During the phone calls to the internet provider, we discovered that the Ethernet card in my machine was not working. The card is a piece of hardware. I thought that replacing the card, or the chip on the motherboard would take very little time. So, when Joseph said that he charged $65 per half hour plus a small service call charge, I thought that was about right, about the same cost, $115. It took Joseph two hours plus. My machine was old, purchased in 2001, and had many old programs. He found it difficult to work with some of them, especially the so called "security" programs, so he took time to remove them. Then he began the process of running programs to find and remove viruses, which he thought I had on the machine. This also took time. Eventually, during this process, he discovered that the drivers for the Ethernet card had been removed probably as a result of my efforts to download a new set of drivers for a new laser printer. I removed the software wizard that downloaded the drivers. When he reloaded the drivers for the card, the machine made the connection to the internet. There were no viruses on my machine. Joseph gave me the Angie's List discount of 20%. Thus the $227. Joseph Holmes is a knowledgeable computer genius, as his company name states. He fixed my computer, came when he said he would, and offered a great deal of clear information about the operation of my machine. However, his rate of $130 an hour is completely out of my price range. Although he offered ongoing telephone support and service otherwise at the same rate, I will have to find another vendor who charges less per hour. If you need help with your computer, and you can afford The Computer Genius, I recommend him. He knows what he is doing.

All work went smoothly. Joseph was here for 2.5 hours and my computers are running fast. If I have any questions he said to call him and he can walk me through resolution over the phone at no charge. Said to call him in 3 years for a tune-up, which should take only about 35 minutes.

Mr. Holmes was very courteous and very professional. He dealt quickly with my issues and gave valuable insight as to my computer workings. Mr. Holmes was very efficient with his time and did not waste a minute of his charged time. I will definitely keep in touch with Mr. Holmes concerning my computers operation and other electronic needs. I strongly recommend Mr. Holmes to any one who wants extensive knowledge and guidance with their computer. He is a "breath of fresh air" in a world of "cobbleers" who only know how to write a bill. Thank you Mr. Holmes for enduring my computer illiteracy. Finally a responsible person that will come to your house and take care of your computer problems. You are an answer to prayer.

When I contacted Joseph Holmes I expected I have to wait at least a day or two to get an appointment time. He pleasantly surprised by scheduling same day service and arrived promptly for the in-home appointment. Both computers were loaded with outdated, non performing programs and both had a virus to identify just a few of the problems. He quickly identified the issues and set about correcting them in a timely manner. We were impressed with his efficiency and actually enjoyed the time we spent with him. Being relative novices and essentially "computer challenged", we found Joseph willing to thoroughly explain and patiently answer our endless stream of questions. We were very satisfied with the results and assured by his guaranteed work. The next time we have a problem, we will surely call Joseph Holmes. One often wonders what level of service you'll get when making a first time call. I can honestly say this was the best local service I've experienced thereby solidifying both Angie's List and Joseph Holmes as more than worth the investment. If you want your computer fixed right, call Joseph Holmes aka the Computer Genius.

It went great. He ended up spending quite a bit of time trying to figure out the problem, but charged for much less time. Something else went wrong shortly after the fix and he came back and fixed it again without an extra charge. He is awesome! I would definitely recommend him and will use him for all our computer needs in the future.

He was on time, provided the correct services, gave us suggestions of how to maximize our computer's capacity. Never had a person do so much, so fast and with so little effort. HE KNOWS HIS BUSINESS. I just moved here from California and was looking for a computer service contact....and I am convince I have found him. I would not go anywhere else. I cannot imagine anyone being disappointed with their services.