See 'services performed'. And you'll note services not performed because we asked them to leave long before finishing the job.
Description of Work: I want to share a recent experience we had with a local company, Westerville Area Tree Service, David Martin (owner). I thought everyone should be aware of the nature of the owner and his crew if you ever consider using them. Our experience with this company was absolutely terrible. We lost half of a large tree shading our back patio during the storm on Wednesday, 08/04/2010 and hired Westerville Area Tree Service to remove the fallen part of the tree and take down the rest of it. In a nutshell, here’s what the crew did during their short time on the job: · dropped the large top part of the tree on a stone column breaking off 3 stones · dropped a large branch along a new patio umbrella which is no longer anchored perpendicular to the ground · forced large branches through the fence gate loosening a post which is no longer anchored solidly in the ground My wife also asked the crew to keep the branches away from the pool when removing them. Yet, they dragged huge branches across the edge of the pool scratching the pool coping and another umbrella stand After observing the crew’s carelessness my wife asked them to stop and called the owner, David Martin. It was the reaction of David Martin and his crew that was even more incredible than the damage itself. Together, they told my wife in regards to the following: · The damaged stone column - David Martin looked at it and said it was ‘not a big deal’. And a member of the crew said if it had been put together better it wouldn’t have fallen apart. Fact: we would not have known about this damage if my wife hadn’t seen it happen. The crew slyly put the stones back in place rather than inform her about it. · The patio umbrella - David Martin asked if there was any damage and my wife replied she didn’t know. While pulling twigs and leaves out from it, David Martin stated that there’s no damage to this umbrella. Fact: the umbrella is anchored into the ground and upon inspection no longer stands perpendicular to the ground. · The loose fence post - David Martin said the post was already like that, and his crew did not cause the damage. Fact: these gate fence posts were reset in concrete only a year ago and were just fine prior to this job. Photo and video documentation was taken of the damage. It’s also worth noting something about David Martin himself. He told my wife that when she saw the large branches being dragged over the pool edge and through the gate, that ‘she’ should have come out and told his crew to cut them smaller and ‘none of this would have happened’. How’s that for deflecting responsibility? When David Martin asked if my wife wanted them to finish the job, she asked for another crew and in response was told, ‘No I won’t do that’. He did agree that there should have been more crew members on the job, and only apologized as he was leaving our property. What baffles me is why David Martin, the owner of Westerville Area Tree Service simply didn’t accept responsibility for his crew’s carelessness, apologize, and state he would make things right. Instead, he chose to make excuses, deny that any of the damage was their responsibility, and actually became annoyed at my wife for raising her concerns. I suspect because my wife was there alone that Mr. Martin felt he could intimidate and convince her that she was making a ‘big deal over nothing’, even attempting to convince her that some of the damage was her responsibility. This is something husbands in particular should really think about before considering hiring this company. Westerville Area Tree Service may be able to do adequate work if the job is simple, if there are no obstructions, gates, columns, walls, umbrellas, furniture, etc to deal with or maneuver around. Otherwise, expect carelessness, no regard for your property, and no acceptance of responsibility from this company and owner David Martin.