Muth & Company Roofing

THEY RESPONDED THAT IT WOULD BE 2-3 WEEKS BEFORE THEY COULD COME OUT OR CALL US BACK. THEY NEVER FOLLOWED UP AS THEY PROMISED. DON'T PROMISE SOMETHING IF YOU ARE NOT GOING TO FOLLOW THROUGH.

WHEN THEY INSTALLED FLASHING A FEW MONTHS AGO THEY MOVED THE PIPE AND THE CAUSED A LOT OF DIRT/DUST IN BASEMENT. THEY DID NOT MOVE PIPE BACK INTO PLACE. WOMAN ROOFER, LAURIE, THAT CAME OUT TO INSPECT FLASHING VERY PROFESSIONAL.

KELLY WENGERD WAS VERY HELPFUL AND RESPONSIVE!

WE WERE EXTREMELY SATISFIED WITH THE WORK. WE DEALT WITH KELLY. WE WERE VERY WELL PLEASED. WE MADE ONE SUGGESTION ON SOMETHING THAT THEY DID NOT DO. I'M SURE HE TOOK US UP ON THAT SUGGESTION. THEY LEFT NAILS IN OUR FLOWER BEDS. THIS WAS NOT REALLY A BIG DEAL BUT FOR OTHERS IT MAY BE.

WHEN THE PAINTER POINTED OUT THE ROOF DIDN'T LOOK RIGHT, WE CALLED MUTH RIGHT AWAY. THE STEP FLASHING DIDN'T LOOK RIGHT AND IT TOOK TWO DAYS TO GET A CALL BACK. IN THE MEANTIME, WE WERE WAITING FOR THE WARRANTY TO BE DELIVERED. ON 8/22/03 THEY CAME BACK OUT AND HAD TO TEAR THAT SECTION OUT. THE STEP FLASHING WAS MISSING ENTIRELY. THEY SAID WE WOULD HAVE HAD A MAJOR LEAK.

MADE SEVERAL ATTEMPTS TO CALL MUTH AND HAVE NOT RETURNED CALLS AND MISSED SCHEDULED APPOINTMENT. I BELIEVE THE JOB WAS TOO SMALL FOR THEM AND FELL THEY SHOULD BE HONEST AND JUST SAY SO. I HAVE MADE ALL ATTEMPTS TO CALL THEM AND ONLY ONCE HAVE THEY CALLED BACK.

THE QUALITY OF THEIR PRODUCTS AND WORKMANSHIP IS EVIDENT. IT LOOKS GREAT! I APPRECIATED THE EXTRA EFFORT OF KILLING THE BEES AND INSTALLING THE CHIMNEY CAP. TYE LANG WAS A BIG HELP. THE JOB TOOK 4+ DAYS, BUT THE WAIT WAS WORTH IT!

THEY DID NOT SEEM TO HAVE AS BIG OF A SELECTION OF SHINGLES AS OTHER COMPANIES HAD. IT WAS VERY GOOD WORKING WITH THEM .

RE-ROOFED THE GARAGE BUT WENT OVER AREAS OF ROTTED BOARD WITHOUT REPLACING. EVEN PUT NEW FASCIA BOARD AGAINST THE DETERIORATED WOOD. NOW CHUNKS OF WOOD ARE FALLING OFF, AND I'M SURE THE FASCIA WILL BEGIN ROTTING SOON. THEY DID NOT USE PARTICLE BOARD UNDERNEATH, SO THE SHINGLES LOOK WAVY. IN ADDITION, THEY DROPPED A BROOM THROUGH THE ROOF AND DID NOT TELL ME AND BROKE MY EXTERIOR LIGHT W/O ANY WILLINGNESS TO FULLY REPAIR IT. THEY TRIED TO GET ME TO SIGN ON EVERYTHING AND APPROVE IT QUICKLY BY REDUCING THE QUOTES (W/ AN UNDERSTANDING THAT THE PARTICLE BOARD WOULD BE USED AS REINFORCEMENT), BUT IT SEEMS THEY WERE JUST CUTTING CORNERS AND NOT DOING THINGS PROPERLY. VERY PROFESSIONAL AT FIRST, BUT THEN THE MAN WHO HAD BEEN SO NICE BECAME VERY IRATE.

THE WORK WAS COMPLETED IN A DAY AND A HALF. THE WORKERS WORKED EFFICIENTLY. THEY WERE POLITE AND ANSWERED MY QUESTIONS IN A PLEASANT MANNER. A SMALL PORTION OF THE JOB WAS DEFERRED WHEN THEIR RESEARCH FOUND AN INCOMPATIBILITY BETWEEN THE RUBBER ROOFING AND THE SEALANT USED WITH A SOLATUBE (A TYPE OF SKYLIGHT), UNTIL AN ALTERNATIVE CAN BE FOUND. I APPRECIATE THEIR PROFESSIONALISM AND THE FACT THAT THEY DID NOT GO AHEAD, KNOWING THE SOLATUBE INSTALLATION WOULD FAIL IN A FEW YEARS.

GOT THE JOB DONE OK. WHEN THE TRUCK CAME TO DELIVER THE SHINGLES THE DAMAGED THE FRONT CONCRETE STEP. I TOLD THE COMPANY AND DID NOT SEEM CONCERNED. NOT A SERIOUS ISSUE THOUGH.

THEY ARE BIT PRICEY,BUT THEY DO GOOD WORK.

WHEN I CALLED MUTH & COMPANY, THEY WERE VERY PROFESSIONAL AND POLITE ON THE PHONE. SHE SAID SOMEONE WOULD BE OUT IN 2-3 WEEKS TO CHECK MY ROOF. ABOUT 2 WEEKS LATER SOMEONE CAME OUT TO CHECK THE ROOF AND A COUPLE DAYS AFTER THAT I RECEIVED A CALL FROM THEM INFORMING ME MY ROOF HAD NO HAIL DAMAGE.

EXTRAORDINARY DEDICATION TO DETAIL AND SERVICE!

THEY DID A GREAT JOB ON THE ROOF IN GENERAL. I THINK THEIR CLEAN UP WAS LACKING. THE OWNER OF THE COMPANY DID TRY TO MAKE THINGS RIGHT, SO OVERALL MY EXPERIENCE WAS GOOD.

THEY WERE TRYING TO SELL SERVICES THAT WEREN'T NEEDED AND THEIR PRICE WAS SEVERAL HUNDRED DOLLARS HIGHER THAN OTHER COMPANIES.

THEY HANDLED THE COST INCREASE VERY PROFESSIONALLY AND WERE IN EVERY WAY FANTASTIC. IN FACT, ABOUT A MONTH AFTER THE WORK, A SOFFIT PARTIALLY DETACHED AND CHAD MUTH HIMSELF CAME OUT TO REPAIR IT. OUR EXPERIENCE WAS OUTSTANDING!

THEY CAME TO ASSESS MY ROOFING JOB, AND TOLD ME I WOULD RECEIVE AN ESTIMATE BUT THE ESTIMATE NEVER CAME.

THEY CAME OUT TO DO THE INSPECTION AND THEY WERE VERY PROFESSIONAL AND SCHEDULED THE WORK VERY QUICKLY.

THEY WERE GREAT. I WOULD RECOMMEND THEM.

THE CREW THAT DID THE WORK WAS VERY RESPECTFUL. THIS IS THE ONLY COMPANY THAT MY WIFE AND I INTERVIEWED THAT FAR EXCEEDED OUR EXPECTATIONS.

THE ORIGINAL INSPECTION REPORT WAS VERY BRIEF, AND I WAS UNSATISFIED WITH THE LEVEL OF DETAIL PROVIDED. IT TOOK FOUR WEEKS TO REACH THE INSPECTOR TO GET THE ADDITIONAL DETAILS I DESIRED. BY THE TIME THIS WAS ACCOMPLISHED, THEY BEGAN BILLING ME FOR AN ADDITIONAL $50 AS A LATE FEE. I DONT FEEL THIS ADDITIONAL COST IS JUSTIFIED.

THE RIDGE VENTING WAS RIPPED OFF MY HOUSE DURING A WIND STORM. THEY SENT A GUY TO THE HOUSE FOR AN ESTIMATE AND HE SAID THEY WERE BACKED UP BUT HE'D HAVE A CREW OUT THE NEXT DAY. (I THOUGHT, 'YEAH, RIGHT.') WHEN I RETURNED FROM WORK THE NEXT DAY THE JOB WAS FINISHED! SUPERB SERVICE. I FOUND ONLY ONE ROOFING NAIL IN THE YARD. HE CLEAN UP WAS GREAT. THEY KEPT ALL THEIR PROMISES AND WERE PUNCTUAL AND PROFESSIONAL. HIGHLY RECOMMEND!!

THEY COULD NOT GIVE A DEFINITE TIME TO COME OUT FOR THE ESTIMATE. IT WAS VERY UNCLEAR. I JUST CALLED THEM AND CANCELLED THE APPOINTMENT. I JUST DID NOT FIND THEM VERY COOPERATIVE.

THEY WERE PERPLEXED TRYING TO FIGURE OUT THE PROBLEM. THE OWNER OF THE COMPANY EVEN CAME OUT TO CHECK IT OUT. ALTHOUGH THEY HAD TROUBLE FINDING THE PROBLEM THEY WERE PERSISTENT IN TRYING TO HELP US GET TO THE BOTTOM OF THE PROBLEM. ULTIMATELY THEY HAD OUR STUCCO RESEALED SUSPECTING THAT WAS THE CAUSE OF THE PROBLEM. IT APPEARS THIS WAS THE PROBLEM SINCE ONCE IT WAS RESEALED WE HAVE NOT HAD ANY MORE TROUBLE AND WE'VE HAD PLENTY OF RAIN TO TEST IT!