Muth & Company Roofing

THE PERSONNEL WERE MOST HELPFUL, HONEST, AND TRUSTWORTHY. THEY ARRIVED ON TIME, AND COMPLETED THE WORK QUICKLY.

THIS WAS KIND OF AN ADDED JOB, AT THE END OF MY ROOF INSTALLATION. I APPRECIATE THAT THEY WERE ABLE TO SQUEEZE ME IN AT THE LAST MINUTE. THE CREW DID A VERY NICE JOB WITH THE GUTTERS AND SOFFIT. THE ONLY PROBLEM I HAD WAS A BIT OF A COMMUNICATION GAP ON WHEN THEY WOULD COME TO WORK AND WHAT TYPE OF HOURS THEY WOULD BE THERE. I WAS SURPRISED ONE FRIDAY MORNING AROUND 8:30 WHEN THEY PULLED UP TO THE HOUSE. THEY WERE GONE BY 2 PM WITH NO MENTION OF WHEN THEY WOULD COME BACK. A LITTLE MORE COMMUNICATION WITH THE SCHEDULE WOULD HAVE BEEN APPRECIATED, BUT OVERALL I WOULD RECOMMEND THEM.

THE OVERALL EXPERIENCE WAS GREAT. THE DAY BEFORE COMING TO VISIT ME FOR A QUOTE, THEY DELIVERED A PACKET OF INFORMATION FOR ME TO READ OVER. UNFORTUNATELY, NO ONE SHOWED UP FOR THE INITIAL APPOINTMENT. THE NEXT DAY, I WAS CONTACTED WITH A VERY SINCERE APOLOGY AND A PROMISE THAT MY SALESMAN WOULD BE REPRIMANDED. IN THE END KELLY TOOK OVER MY ACCOUNT. HE WAS VERY PROFESSIONAL AND THOROUGHLY EXPLAINED WHAT WOULD BE GOING ON THROUGHOUT THE PROCESS. AS FOR THE WORK, SIMON AND ELF WERE EXCELLENT. THEY SHOWED UP BETWEEN 8:30 AND 9 EVERY MORNING AND LEFT BETWEEN 8:30 AND 9 EACH NIGHT. (THIS TIME FRAME WAS ONLY CHOSEN AFTER MY APPROVAL FOR THEM TO WORK THAT LONG.) THEY WERE VERY CAREFUL NOT TO DAMAGE ANY PLANTS OR LANDSCAPING AND CLEANED UP EVERY NIGHT. THEY HAVE BEEN BACK TWICE TO FIX SOME SIMPLE THINGS THAT THEY WERE NOT SATISFIED WITH (BEFORE I EVEN LOOKED AT THE JOB). I WOULD RECOMMEND MUTH FOR ANY FUTURE ROOFING JOBS!

KELLY SPENT A GREAT DEAL OF TIME EXPLAINING THE PROCESS TO US - EVEN COMING TO THE HOUSE TWICE SO MY HUSBAND (WHO HAD BEEN AWAY ORIGINALLY) COULD HEAR THE PRESENTATION FOR HIMSELF. THE COMPANY'S BID WAS THE HIGHEST OF THE THREE I RECEIVED, BUT I BELIEVE WE GOT A LOT OF VALUE FOR OUR MONEY. FOR THAT PRICE WE GOT ALGAE-RESISTANT SHINGLES AND A 30-YEAR WARRANTY THAT DIFFERED FROM OTHERS BEING OFFERED. IT IS A GAF WARRANTY - A NATIONAL WARRANTY FROM THE MATERIALS MANUFACTURER. THAT MEANS IF WE NEED ANYTHING REPLACED BECAUSE OF DEFECT, BOTH LABOR AND MATERIALS ARE COVERED, EVEN IF MUTH NO LONGER EXISTS AS A COMPANY. NOT THAT I EXPECT THAT TO HAPPEN. THE WORK IS WELL DONE. IT WAS COMPLETED IN ONLY ONE DAY (AND WE HAVE A 2-STORY HOUSE.) I NEVER WOULD HAVE KNOWN THEY HAD BEEN THERE. THEY CLEANED UP EVERYTHING. AND THEY KEPT IN TOUCH WITH ME DURING THE DAY TO LET ME KNOW HOW IT WAS GOING. AFTER THE WORK WAS DONE, KELLY CAME OUT AND INSPECTED THE JOB. THANKS, MUTH!!!

OVERALL THEY DID GOOD WORK. SOME ASPECTS OF THE WORK WERE DONE BY UNSKILLED LABOR, BUT WHEN BROUGHT TO THE ATTENTION OF MANAGEMENT, WAS RESOLVED TO MY SATISFACTION. THE SALESMAN WENT OUT OF HIS WAY TO ENSURE ALL MY CONCERNS WERE ADDRESSED. I GOT A GREAT LOOKING ROOF. MY ONLY CONCERN IS THAT I PAID FOR "WOW" BUT I HAD TO CONTINUOUSLY FOLLOW UP ON THE WORK TO GET IT.

I WAS IMPRESSED WITH THE SUPERVISION KELLY PROVIDED THROUGHOUT THE PROCESS. THEY COMMUNICATED WITH ME WHEN IT WOULD BE NECESSARY TO DELAY THE START OF THE PROJECT BY A DAY. THE PRICE WAS MUCH LESS THAN I EXPECTED TO PAY. THE QUALITY OF THE JOB SEEMS VERY HIGH.

WE HAD A NEW GARAGE ROOF INSTALLED. THEY HAD IT DONE IN ONE DAY, BEAUTIFUL JOB, CLEANED UP AFTER THEMSELVES AND WE ARE GREATLY PLEASED. THANKS FOR ALL THE HELP. SANDRA HOLTON 292404

THEY WERE ABLE TO COME NOT LONG AFTER I CALLED. THE LEAK HAS STOPPED.

ON TIME,EXPLAINED WORK, WORKED ON A VERY HOT DAY.

THE GIRL ON THE TELEPHONE TOLD ME SOMEONE WOULD COME OUT THE NEXT DAY, THEN SHE TOLD ME THEY WOULD COME THE NEXT WEEK. ENDED UP SOMEONE CAME OUT TO MEASURE THE ROOF THE NEXT DAY WHEN I WAS NOT EXPECTING THEM. SO THERE WAS A MIX-UP IN TIME AND APPOINTMENTS, WHICH CAME FROM THE GIRL IN THE OFFICE. I DIDN'T END UP USING THIS COMPANY, BECAUSE THE PRICE WAS MORE THAN I EXPECTED.

THEY WERE GREAT WITH COMMUNICATING WITH US (I TALKED MORE WITH THEM THAN WITH MY HUSBAND THE WEEK THEY WERE HERE!). THEY WERE PROACTIVE ABOUT PROBLEMS. WE FEEL WE HAVE A GOOD ROOF NOW.

THEY WERE VERY PROFESSIONAL, WITH A LOT OF VISUALS. THE PRICING WAS HIGHEST, THOUGH, OUT OF ABOUT A DOZEN ROOFERS I CHECKED.

CREW, LORI, RICHARD, AND ANDY, WORKED STEADILY FROM 8:15 AM TO AFTER 9PM, FINISHED ROOF AND REMOVED ALL DEBRIS. WORK AREA AS CLEAN AS BEFORE THEIR ARRIVAL. RETURNED NEXT AM TO REMOVE A FEW MARKS FROM WHITE GUTTERS. CREW WAS POLITE AND PROFESSIONAL. I DIDN'T SHOP ELSEWHERE. THIS PRICE PROBABLY AVERAGE.

AFTER TALKING WITH MUTH'S PHONE REP., I HAVE WAITED FOR THEIR FOLLOW-UP AS PROMISED BY THE REP, BUT MUTH NEVER CONTACTED ME, WROTE, ETC. GIVEN THAT I WAS CALLING REGARDING A LEAKING ROOF, I FOUND THEIR RESPONSE UNDERWHELMING.

I HAVE A HOUSE THAT WAS BUILT IN THE 1800S, THAT STILL HAD THE OLD ''STOP'' GUTTERS. THEY WERE RUSTED THROUGH, LEAKING, AND DAMAGING THE EDGES OF MY ROOF AND SOFFITS. MUTH SENT A GREAT TEAM OF POLITE, AND PROFESSIONAL, GUYS TO REMOVE THE OLD ''STOP GUTTERS'' FROM MY HOUSE, AND INSTALL NEW 'NORMAL' GUTTERS. THIS WAS QUITE A PROJECT. MY HOUSE IS IN A VERY OLD PART OF TOWN, AND THERE IS VERY LITTLE SPACE BETWEEN HOUSES. THEY MANAGED TO DO A GREAT JOB, EVEN THOUGH THEY HAD TO DO THINGS THAT CIRCUS PERFORMERS DO (2 1/2 STORIES UP IN THE AIR). THEY MADE SURE THAT EVERYTHING WAS WATER-TIGHT BEFORE LEAVING EACH DAY. THEY CLEANED EVERYTHING UP. THEY WERE EXTREMELY CAREFUL ABOUT MY PLANTS AND PROPERTY. THEY WERE JUST FANTASTIC! MUTH HAD ORIGINALLY DONE MY ROOF 3 YEARS AGO, AND THEY DID A GREAT JOB THEN, TOO. KELLY MADE SURE THAT EVERYTHING WAS GOING ALONG AS IT SHOULD. TIM, THOMAS, AND RICHARD ARE FANTASTIC, HARD-WORKING GUYS.

EVERYONE WAS VERY PUNCTUAL AND PROFESSIONAL. THE MESS WAS MINIMIZED. WE RECEIVED TWO BIDS, AND THERE WAS VIRTUALLY NO DIFFERENCE IN PRICE BETWEEN THE TWO COMPANIES, BOTH OF WHOM OFFER ANGIE'S LIST COUPONS.

THEY KEPT IN CONTACT OVER THE WINTER, AND UP UNTIL THE WEATHER CLEARED ENOUGH TO DO THE WORK. FELT THEY WERE MOST COMPETENT, AND VERY KNOWLEDGEABLE ABOUT ROOFING. THE WORKERS WORKED VERY HARD ALL THE TIME.

THEY NEED TO KEEP THEIR CUSTOMERS UP-TO-DATE WHAT IS GOING ON - EVEN IF IT IS A CALL TO SAY THEY HAVE BEEN TIED UP AND CAN'T GET OUT FOR SEVERAL DAYS.

MY INITIAL CALL WAS NOT RETURNED, HOWEVER UPON MY SECOND CALL, THE OPERATOR APOLOGIZED AND SAID THEY HAD BEEN EXTREMELY BUSY. I WAS THEN SCHEDULED FOR AN ESTIMATE THE NEXT DAY. THEY WERE PROMPT AND VERY COURTEOUS WHEN VISITING FOR THE ESTIMATE. WHEN THEY RETURNED TO DO THE WORK, THEY WERE AGAIN VERY COURTEOUS AND HELPFUL IN EXPLAINING EVERYTHING THEY HAD DONE.

THE COMPANY WAS VERY PROMPT IN GIVING AN ESTIMATE. THE PRICE WAS COMPETITIVE, BUT I WENT WITH THEM OVERALL BECAUSE OF THE OUTSTANDING WARRANTY COMPARED TO OTHER COMPANIES. ONCE THEY STARTED WORK, THE CREWS WORKED NONSTOP UNTIL THE JOB WAS COMPLETED. THEY WERE VERY PROFESSIONAL AND I AM VERY HAPPY WITH THE WORK. THE GUTTERS WERE MORE EXPENSIVE THAN OTHER CHOICES, BUT THE QUALITY IS BETTER AND METHOD OF INSTALLATION IS MORE SECURE. I WAS TOLD THAT THEY LOOKED AT MY HOUSE AS ''THEIR OWN'' WHEN MAKING DECISIONS. THERE WAS A FOLLOW-UP VISIT AT THE END TO MAKE SURE I WAS SATISFIED, BEFORE FINAL PAYMENTS WERE MADE.

MUTH DID A VERY GOOD JOB. CLEANED UP ALSO.

A FEW DAYS LATER I GOT A CALL FROM THE GUYS THAT THEY WERE HEADING TO MY HOUSE TO MEASURE. A FEW DAYS AFTER THAT I GOT A DETAILED BREAKDOWN OF THE JOB WITH THE QUOTE. IT WAS VERY PROFESSIONAL. I DID NOT GO WITH THEM BECAUSE I FOUND SOMEONE ELSE WHO WORKS ON COPPER ROOFS AND THE REPAIR COST IS VERY REASONABLE.

ONCE FOLKS AT MUTH READ MY COMPLAINT ABOUT THE ROOFING JOB COMPLETED AT MY HOME, MATT WYSECARVER RESPONDED IMMEDIATELY. HE IS WONDERFUL TO WORK WITH; SINCERELY WANTS TO CORRECT THE SITUATION AND UNDERSTOOD MY CONCERNS. I AM PLEASED WITH THE OUTCOMES: RUBBER ROOF CONCERN-THE 'WRINKLE' ON THE ROOF IS A RESULT OF THE ROOF ITSELF AND DOES NOT AFFECT THE INTEGRITY OF THE ROOFING PRODUCT. I AM SATISFIED WITH THIS JOB AS IS. THE PROBLEM WITH THE MULEHIDE ROOF FINISH WAS SATISFIED WITH THE ADDITION OF A DRIPSTRIP WHICH DID WONDERS TO STRAIGHTEN AN UNFINISHED LOOKING EDGE AND A POORLY FINISHED 'FOLD' WAS REDONE IN A SATISFACTORY MANNER. AGAIN, MATT WAS MOST ACCOMMODATING AND KEPT IN TOUCH THROUGH THE PROCESS! I APPRECIATE MUTH'S ATTENTION TO MY CONCERNS.

I LOVE MY NEW ROOF! IT IS REALLY QUIET - EVEN AFTER THE RECENT 45+ MPH WIND GUSTS. OUTSTANDING SERVICE! DAILY COMMUNICATIONS REGARDING WHEN THEY COULD START (HAD TO WORK AROUND THE CRAZY WEATHER). STAFF WAS PROFESSIONAL AND ANSWERED ALL MY QUESTIONS. I FELT THEY WERE HONEST AND SINCERE ABOUT WHAT THEY DO AND QUAILTY ASSURANCE. CLEANED UP DAILY. NO FUSS FROM THE NEIGHBORS REGARDING DEBRIS. THANK YOU ANGIE'S LIST MEMBERS - I WOULD NEVER HAVE FOUND THEM WITHOUT YOUR REPORTS!

VERY POLITE AND PROFESSIONAL. THEY DID NOT CHARGE ME FOR THE JOB BECAUSE I WAS A REPEAT CUSTOMER. MUTH REPLACED MY ROOF ABOUT A YEAR AGO.