Jet-Seal

They did a great job.

Great..............

no complaints

It went well, no issues.

Fantastic experience

Great job!

It went well.

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The morning of July 24th, 2012, I left to coach a volleyball open gym at 8:40am and it was very apparent that rain was soon on its way. This was evidenced both by radar, and a visible storm front to the West. After I left, Jet-Seal, LLC came to begin work. My fiancée was home at the time, and spoke with them as they began work. In the process, he accidentally locked himself out of the house so I returned at 9:40am to unlock the door, at which time they had already edged around the driveway, sealed the cracks, and were beginning to apply the refined coal tar emulsion pavement sealer. The storm front was much closer, so I asked the worker if the weather was going to be a problem and he told me that they were closely watching the radar and had put a quick dry agent in the sealer to help it dry faster. They appeared knowledgeable and aware of the impending storm and I returned to coach the open gym at 9:50am. At approximately 10:15 it began to rain, and heavy storms continued until about 1:00pm. The storm washed away a majority of the sealer as well as splattered up onto the house, damaging the garage door and house siding around the garage door. I also noticed that the sealer had gotten on the concrete up by the garage door and down at the other end of the driveway. Toward the end of the storm, I called Jet-Seal, LLC and informed them that a majority of the sealer had washed away and the woman who answered the phone informed me that that can happen when it has not completely dried before getting rained on and that they would come out and reseal the driveway. After the storm was over, my fiancé noticed that splattering had occurred on our house and called Jet-Seal, LLC to inform them of the damage. When I returned home from lunch at about 3:00pm, I called Jet-Seal, LLC to inquire about what would be done to fix the damaged garage door and siding. The woman responded that the owner would call me when he returned, and he did around 4:00pm. He assured me that they would make the necessary repairs and use a painter to fix the damage to the garage door and siding. He also said he would be out the next day to take a look and they would be out to reseal the driveway. They very promptly came out and resealed the driveway on the morning of July 25th, 2012. Afterward, the owner stopped by and brought a solvent to test on the siding to remove the sealer. The sealer did come off the siding where he sampled it, but due to the age of the paint on the house, the color was greatly affected by the solvent. He also suggested power washing as a possibility for fixing the color variation while using the solvent and that the painter would try his best to color match the existing paint and paint the three rows of aluminum siding affected by the sealer splatter on each side of the garage as well as all of the garage door and surrounding trim. I inquired as to why they decided to seal the driveway before a major storm and he told me that those are the risks of the business and that the day before, the radar had also called for rain so they postponed their jobs for the day but it hadn't rained at all. He said that they can be overly cautious one day and that the next they may be too aggressive when choosing whether or not to do a job when it looks like it is going to rain. I was also informed that they carry a 3 foot roll of paper in their trucks to help protect the building if they think the rain may cause some splatter, but that his employees were certain everything was dry enough when they left. He promised me he would not stop making repairs or cash my check until I was 100% satisfied. He shared with me how long he had been in business and that their goal as a business was to retain customers, not get done and get out. He said he would have a painter out quickly, and called and left a message that evening that a painter would be out around 7:00am the next morning. The painters began work around 7:30am the next morning, July 26th, 2012. I asked the painter if they were using a primer on the garage door before they painted and he told me they were using Sherwin William's Superpaint that has special addititives to ensure that the sealer splatter would not bleed through and that they would paint two coats. I also inquired about the Sherwin Williams Color To Go Paint he was using on the siding, since I was told by Sherwin William's that, when using the Color To Go paint samples, they were only for testing color and should be sealed if used as a paint (which it states on the label as well). The painter called the local Sherwin William's store and the Sherwin William's employee said it could be used as a paint but would not have the same resilience as using their other paints so it wouldn't last as long. At this time, the painter had already painted a potion of the siding on one side of the garage. The Color to Go sample was close but a noticeable difference remained. I was very disappointed, since although the house paint had oxidized due to normal wear, it had done so consistently and had not been previously damaged in a noticeable way. At this time, the owner stopped by. I expressed to him that I would like to have the painters finish painting the rest of the siding around the garage only so that the color difference was not as apparent when looking at the house. He said that power washing the rest of the siding around the garage would decrease the difference in the color. I asked who was going to do the power washing and received no answer from the owner or the painter. He finally inquired with the painter about how much additional money it would cost, to which the painter replied $100. He asked me if I would be 100% satisfied with the repairs and I replied that while painting the rest of the siding around the garage door would greatly improve the repairs, there was still damage to the concrete where the sealer had covered it. He told me that was not his sealer, and even said he would test it to prove it. He also told me that I should have told them not to begin working on the driveway the first time they came out to seal it, implying that it was my fault that the damage had occurred. I reminded him that he had implied that I should trust his company to make knowledgeable and appropriate decisions when I was told that I did not need to be there and could leave a check under the doormat. He also stated that the paint conditions of the garage door and siding were not good and that I should appreciate that my garage door would be freshly painted. At this time, the painter decided to interrupt with his own comments to support Jet-Seal, LLC's owner and encouraged me to be satisfied with what I was getting because my house was old and should have been repainted by now because then they wouldn't have a problem matching the color. I continued by saying that I would be happy as long as the painting around the rest of the garage door occurred, and that I would try to remove the sealer from the concrete myself. At this point the painters had stopped working and were waiting for the owner's decision. He told them to go ahead with it and left. While he was gone, they finished two (not three) aluminum panels on one side of the garage and painted three aluminum siding panels on the other side of the garage. They also painted the garage door and trim with one coat of paint. Then the owner returned with a personally typed statement that he wanted me to sign before they finished painting the rest of the siding around the garage. He said they would not paint it unless I signed the statement, which read "On July 24, 2012 Jet-Seal, LLC sealed my driveway at 108 Triesta Lane, Westerville, OH 43081. Before the sealer dried it rained, splashing sealer on the garage door and aluminum siding. Mr. Ted Lovell, President of Jet-Seal, LLC agreed to have a professional painter paint the garage door and the siding around it. Although the siding is badly oxidized and the garage door is showing signs of rust there was not driveway sealer on the respective surfaces prior to Jet-Seal sealing the driveway. The driveway has been re-sealed and after the painting is complete on the garage door and surrounding siding I agree to hold Mr. Lovell and Jet-Seal, LLC harmless and not to bring any further action, make any defamatory remarks or withhold payment." I pointed out that the previous condition of my house should not be relevant to him making reasonable repairs that I was satisfied with. I told him I was not asking him to paint my entire house, only a small additional portion of the siding around the garage so that the color was uniform. I also told him that his statement appeared to be dictating that I was not allowed to make an accurate review of his company and I asked what he meant by defamatory remarks. He told me I could make my own definition and said he was protecting himself from the possibility that I would demand more repairs. I suggested I would sign the statement if he removed the portion, "make any defamatory remarks" . That way he would feel protected and I would be free to make an accurate review of the events that occurred. He refused and was adamant that I sign it or the painters would not finish their work. I then said I would sign it after the work was completed and again he refused. I asked him if he was going to cash my check after he left when the promised repairs had not been finished and he responded that I should be happy with how accommodating he had been and that I would not find another company to seal my driveway that would do what he did. He told the painters to leave, got in his truck and left. The painters did not paint the rest of the siding around the garage and did not appear to have applied the second coat of paint to the garage door and surrounding trim. The owner cashed my check on 8/6/2012.

I called on a Monday after looking on Angie's List. They came out the same day and gave me a quote. I called as soon as I received it and I was scheduled for Wednesday! The 2 young men were very professional. Our driveway is kind of small. Last year we used another company and paid over $100 for a double coat and it looked like crap. The driveway did not even last a full year before there were areas that were wearing away. The $69 included filling the cracks, barrier, and the prep work. It looks nice and I am very hopeful it will last a year before we have to do it again.

They provided a prompt quote and were forthcoming about the issues with our driveway.

My husband called for an estimate. They came quickly and gave us a resonable price with a detailed contract. My husband signed the contract and they were here the following week. It looks great.

It was a good experience. I didn’t have any issues. They came and did what they were supposed to do. They did a good job.

We called for an estimate and someone came out within 24 hours and provided a written estimate. We had contacted another company at the same time for an estimate, as well, but they never called us back so we went ahead with Jet-Seal as the weather is quickly getting colder. I called and booked the appointment on a Thursday and they came out and did the work the following Tuesday. Overall, they did a great job and were done in about 1 1/2 hours. They blew the leaves off the driveway and washed it, then sealed it while being very careful of our stone retaining walls that border the driveway. They put up a stake on either side of the driveway and strung caution tape across them to block the driveway when they were done. I've never had an asphalt driveway before and they were very good about answering my questions, including how much life they thought was left on the driveway and some suggestions for when we replace it. Since all they do is seal existing driveways, it was nice to talk to somebody who knows a lot about driveways but wasn't trying to sell us a replacement. All in all, we'll continue to use them each year.

We would use Jet Seal again, and again