In business for 28 years, specializing in the extermination & pest control of termites, ants, roaches, bees, fleas, rodents, ticks, carpenter ants, bed bugs, spiders, moles, insect damage repair & birds. Additional email: tburkel1@cinci.rr.com
Business highlights
39 years of trusted experience
Emergency Services Offered
Services we offer
Extermination & pest control of termites, ants, roaches, bees, fleas, rodents, ticks, carpenter ants, bed bugs, spiders, moles, insect damage repair & birds.
They did a great job. The provider was very prompt (came the next day). Customer service was excellent and they followed up the next day to verify that I was happy with the service.
Description of Work: The provider removed a hornet's nest from under my deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Donna D.
08/2013
5.0
pest control
+ -1 more
He performed services as offered in the Big Deal and answered questions and gave advice I found useful. I felt it was a good value and would use his services again and recommend him to others. Very satisfied.
Description of Work: He inspected premises and treated foundation and doors and windows as stated in the big deal I purchased. He also gave me advice and recommendations that I thought were helpful.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$79
John - JoEllen D.
08/2013
3.0
pest control
+ -1 more
He was okay, but not great. I thought he was supposed to look for termites, but he really just looked in like two spots, which to me just didn't seem enough. He also forgot to spray for ants. He sprayed a little bit in a few areas after we reminded him and I still have ants in the kitchen. I just wasn’t really happy with his work. However, he was really prompt and quick to respond.
Description of Work: I have purchased a Big Deal for National Termite & Pest Control for pest control.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$79
d W.
07/2013
5.0
pest control
+ -1 more
They were wonderful to work with. They were very kind, honest and reliable. Most importantly they were flexible with scheduling. I was also impressed that they offered a guarantee on their work!
Description of Work: I hired them to take of some 'Cicada Killer' wasps,
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Wynita W.
07/2013
5.0
pest control
+ -1 more
He was quick to schedule, showed up on time, and the ants have not reappeared yet. He agreed nest could be under concrete patio and advised treating for that would be expensive. We are waiting until we did up patio in the future.
Description of Work: Sprayed kitchen and inside walls for ants. Also sprayed outside of building.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Deborah R.
07/2013
5.0
pest control
+ -1 more
It went well, he was on time and did the service he was supposed to do.
Description of Work: He sprayed my yard and house for pest control.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Larissa K.
07/2013
4.0
pest control
+ -1 more
My experience with them was okay. The big deal said that they would come out three times and spray for pest control Spring, Summer and Fall and he did come out promptly. He sprayed the insecticide in the house and out if the house. He was in and out pretty quickly. It was nice that I could schedule him quickly and he was here on time. The main thing that I am disappointed in is that he never came back to do the other spray and I think I probably need to contact him because he only did the Spring spray. So I am a little disappointed in that because I have to fetch his number somewhere and try calling because we are having some bug issues again. I am sure that he will come right back out. But I wish he would have just contacted me or come without me calling him again. I did get an email request from you all to do like an evaluation but I wasn't really sure how to evaluate him because when he came it was fine, I was just really disappointed that he didn't come again for the summer treatment.
Description of Work: National Termite and Pest Control sprayed the inside and outside of my house with insecticide.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$199
Response from National Termite & Pest Control
Generally the customer calls to schedule the next service.
David W.
07/2013
3.0
pest control
+ -1 more
The service provided by National Termite & Pest Control was middle of the road. Their service was okay. Their scheduling is not very good. They did get rid of the bugs, so that's a big thing. They didn't show up on time the first time they came out here and then I had to reschedule. They did show up the second time. When I called for the summer schedule, I made a call and didn't hear from him for about a week or so. Then, finally they called me and I made the schedule. They were supposed to be here between 11:00 and 2:00. The guy showed up at 2:30, when I was ready to walk out the door to go to work. The service was fine. Their punctuality was not the greatest. The price seemed reasonable to me. He was courteous. He took his shoes off so he wouldn't track mud through my house and everything.
Description of Work: I purchased an Angie's Big Deal for them to spray the outside of my home for pests. I was having some trouble with ants, and I don't have that trouble anymore. The house had sat empty for quite awhile, for about six months, other than the people working on it. I only paid the original price of the Big Deal. They did not charge me anything extra.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0
Yes, I recommend this pro
$199
loann S.
07/2013
1.0
pest control
+ -1 more
I spoke with Bob and he said he was completely booked up and to call at the end of June. I told him the coupon expires then, but he said that wouldn't be a problem. I went on vacation and called again 10 days ago and spoke with Matt. He also said the expiration date is no issue and asked me to call him back because he was at at job. I called again and got no answer so I left a message. I still didn't get a return call.
Description of Work: I bought a Big Deal for pest control services.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
cathi S.
07/2013
1.0
pest control
+ -1 more
He did not show up on the day he was supposed to. When I called they said they forgot to call, but they didn't come because of the rain. When they did come the next week, he never even did anything outside, so I don't see how the rain mattered. He sprayed something around the house for the spiders (but I could have done that myself) and he took three pieces of some kind of poison and threw them in the attic. He said he would put some traps out, but he had the wrong truck. He did have one bait box that he put down on my back patio. THAT WAS IT! I could have done it all my self for about $15, not the $139 I paid them.
Description of Work: treatment for mice and spiders
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$139
Keena L.
07/2013
4.0
pest control
+ -1 more
The service call went well. The technician was punctual and pleasant, walking through the house and explaining what type of damage he saw as he sprayed. My only complaint is there was no follow-up regarding ongoing treatment service. I even emailed the company asking about prices for monthly or quarterly service and received no reply.
Description of Work: The provider came out and sprayed my new house for pests.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$78
Virginia T.
07/2013
4.0
pest control
+ -1 more
It went ok. Technician arrived, applied some kind of chemical, told me to call to schedule two more treatments before 6/19/2014.
Description of Work: First of three treatments for pest control.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$199
PATRICIA H.
07/2013
4.0
pest control
+ -1 more
It went pretty well. We've had tons of rain and it was hard to get him here when it wasn't raining and he had to wait until it dried up before he could come back. But he came and everything is fine. There were no more charges beyond the big deal amount. It was the first time we used them. I would not recommend him because I just had some spiders in the house that I'm not happy about.
Description of Work: We purchased a big deal for National Termite & Pest Control. He came in the house and sprayed all around and then when it finally dried up he came back and sprayed around the outside.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
$199
DANIELLE S.
06/2013
4.0
pest control
+ -1 more
2 guys showed up; one was more professional that the other. i explained that my tenant was freaked out by the idea of mice, much less the vision of them.... and hated any other creepy-crawlies that might be around. they showed me some egress points, plugged them up, put out traps, took over an hour to do it [ it's a large house] and were gone. no problems since then.
Description of Work: inspected the area, discussed options with me, provided traps and ideas for inside and out
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Leona Y.
05/2013
2.0
pest control
+ -1 more
I had heard scratching sounds in the attic and needed to have it checked. He was to examine the attic, set traps and come back in 2 weeks to check the traps. I had to work and had a friend wait for him. He told her he didn't need to check the attic even though it was clearly stated in the "deal" that he would. I contacted AngiesList and he came back out. He was a bit belligerent and finally checked the attic. He said he would come back in 2 weeks to check the traps but I told him that he didn't need to. I did not wish to have him in my home again. T am not sure about the date and price paid.
Description of Work: He was to check for animals in the attic and for insects,
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$99
Patti D.
05/2013
3.0
pest control
+ -1 more
Offer specificlly indicated there would be an inspection in attics, crawl spaces for signs and worker had to be prodded to look beyond clearly viewed areas. Put head into attic briefly and broke attic light. Real disappointment.
Description of Work: Was to inspect for pests..
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$139
Barbara S.
03/2013
5.0
pest control
+ -1 more
I purchased the service on March 12th and they were calling to set up an appointment within 5 days. I'm very happy so far!
Description of Work: Sprayed the interior of the house on both levels and placed mouse traps in appropriate locations.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Michael H.
03/2013
5.0
pest control
+ -1 more
Overall the eradication process was done with the minimum of disruption to the household. Treatments and advise from Matt our exterminator was excellent.
Description of Work: Exterminated bedbugs that were found on inspection. Made 4 treatments of all rooms and successfully eradicating all bedbugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Gary B.
12/2012
5.0
pest control
+ -1 more
Came on time and finished 3 stories and exterior in less than 45 minutes.
Description of Work: Treated both interior and exterior for insects. We have seen none since.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Bebe R.
12/2012
5.0
pest control
+ -1 more
A very positive experience. The technician, Matt, was very thorough. It was raining the day he came, so he wasn't able to exhaustively inspect the outside of the house but he came back another day. On the first day, he called me after he left to make sure I had closed my garage door. I really appreciate that level of thoughtfulness and customer service.
Description of Work: Pre-winter inspection and treatment for mice and spiders.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Paul H.
12/2012
5.0
pest control
+ -1 more
Tech on time. Treated entire house inside and out.
Description of Work: Spray for spiders
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
John B.
11/2012
5.0
pest control
+ -1 more
It was a great experience, Thanks National Termite and Pest Control.
Description of Work: I contacted National Termite because we were told that we had a termite infestation based upon results of a whole house inspection during the purchase of our new home. The National inspector showed up on time and furnished me with a free written quote and thoroughly explained the need for our treatment and his termite treatment methods that would be used. The treatment price quote was a better value than the other two companies that furnished us with competative bids. The treatment personnel showed up performed the treatment in a professional manner and we were very pleased with the companies overall work and manners. We recommend this company for any other Angies List customers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Marie B.
11/2012
3.0
pest control
+ -1 more
15 minutes puttingtraps out and spraying baseboards- I could have done that
Description of Work: 15 minutes puttingtraps out and spraying baseboards- I could have done that
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$139
Response from National Termite & Pest Control
The initial time we were at your home it was raining very hard. Since the Rodent and Spider prevention includes two services, i told you to call our office at your convenience to set the next service. At that time i would check the exterior for any openings and check your attic for any openings. We checked the bait stations and sprayed your home again. You wrote "15 mins putting traps out and spraying baseboards" You were grading us on a job that had not yet been completed.
Jean F C.
11/2012
2.0
pest control
+ -1 more
I feel this was a rip-off at $139. Cannot imagine anyone paying $299 for this service.
Description of Work: This was a "Big Deal" at $139.00 (originally $299.00) for spider and pest control. The guy was here for about 20 minutes. He sprayed some pesticide around the front porch, garage, and basement. He then proceeded to put "sticky" pads in a few spots (and left some extra ones as replacement) and some blocks of rodent poison in other areas. I asked if he could tell where the mice were coming into the basement. He said he couldn't see any specific entry points, that they probably came in by the garage door. There was supposed to be a follow up 2 weeks later, but I didn't hear from them.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$139
Response from National Termite & Pest Control
When I arrived at your home i told you about the service and told you everthing i was to do. I was going to put out rodent bait stations and glue boards out in the house and on the exterior, and spray the baseboards in your home, and the garage, and the front porch, and look around out side for any openings that a rodent could get it. You said that you did not want the inside of your home sprayed except the basement and garage. You said that you didnt see any bugs in the house, so that is what i sprayed. I told you i thought the mice were getting inside through the garage. This is what i do for a living and that was my opinion. When i was getting ready to leave your home i told you that you could call back when ever you had a chance to schedule a follow-up visit. You never did that, and when i called you said "What do you need to come back for". I proceeded to tell you how you paid for two services, but you werent happy with the service anyhow. You said you werent as mad at me as you were at Angies List. You said that the price was too high. I do not like unhappy customers, and if it was National Termite you were upset with or Angies List, I tried to reason with you. I told you i would give you a refund, do additional services at no charge. None of that seemed to please you. You put your response/ grade in before work was even completed.
cheryl S.
11/2012
3.0
pest control
+ -1 more
Only checked tje basement, did not go to the 2nd floor, where I have seen and heard mice. Checked outside but I feel he did not really check it, for openings, for the mice to get in. Sprayed for spiders, asked to fill his container, in my kitchen sink. Than said there were no chemicals, in it. So am I assume it was only water her sprayed on my woodwork. Never said he would be back at anytime. I have had mice problems for years, so I can't believe I do not still have them.
Description of Work: Sprayed for spiders, left stickey traps, mice bate traps, checked outside for openings
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Service Categories
Pest Control
FAQ
National Termite & Pest Control is currently rated 4.2 overall out of 5.
Sunday: 2:00 AM - 2:00 AM
Monday: 2:00 AM - 2:00 AM
Tuesday: 2:00 AM - 2:00 AM
Wednesday: 2:00 AM - 2:00 AM
Thursday: 2:00 AM - 2:00 AM
Friday: 2:00 AM - 2:00 AM
Saturday: 2:00 AM - 2:00 AM
National Termite & Pest Control accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, National Termite & Pest Control offers free project estimates.
Yes, National Termite & Pest Control offers eco-friendly accreditations.
No, National Termite & Pest Control does not offer a senior discount.
Yes, National Termite & Pest Control offers emergency services.
Yes, National Termite & Pest Control offers warranties.
National Termite & Pest Control offers the following services: Extermination & pest control of termites, ants, roaches, bees, fleas, rodents, ticks, carpenter ants, bed bugs, spiders, moles, insect damage repair & birds.
Contact information
9585 Cincinnati Columbus Rd, West Chester, OH 45069