J P Flooring Design Center

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all went well

It only took a week to get carpet and install. The install encountered some unforeseen problems. The previous wool padding was >20 years old and was glued to the cement. Dwyane and Justin had to scrape it off during which they discovered cat pee-great job scraping. They suggested sealing the odor using Killz and would finish installation the following day. Needless to say, I was able to reschedule for the following day with no problems. They came back and finished the job. Their workmanship was great. Everything was as expected. The entire transaction was flawless, only had to go into the store once. Everything was done over the phone. Kudos to the carpet installer guys. They did an excellent job!!

Mindy Maus was our sales clerk. No hard sell, great knowledge base of carpeting and padding for our needs. Had padding and carpeting removed and installed in a master bedroom, with walk in closet, hall, library, living room and a den. Used the the 8 lb stainmaster padding and a plush Shaw 58 weight carpet in all except a cutloop with pattern in the den. The installations were separated due to some carpentry being done. They held the carpet and did not bill us until the entire job was completed. Jessie and his partner were excellent installers! They were professional, neat, on time and even had the left over carpet bound for us. There was one price...nothing hidden.

Excellent overall experience. The sales people were very helpful selecting carpet types and colors, and managing the ordering and installation process, kept us informed throughout. Installers likewise did an excellent job, moving furniture (some a little difficult) and cleaning up.

All carpet except the runner, delayed by us because of work that needed to be done on the steps, was removed and installed with no problem on the first visit. When the runner was installed, it was installed ''waterfalled'' rather than ''contoured'', which we had ordered at additional cost. We were not home at the time of this installation or the problem probably could have been avoided. We were told by the service manager that the instruction to contour the steps did not appear on their copy of the order due to a ''computer problem''. This necessitated reordering and rebinding the runner. Just before the re-installation of the runner was to be done, we received a call from the service manager that the runner had been cut to the entire width of the steps rather than as a runner and would have to be re-cut, resulting in another delay. Several days later, the correct runner was installed. We were pleased with the end result but not with the two errors made and resulting delays.

The carpet is absolutely beautiful. It is a much better quality than anything I have in the house. It was installed without a single flaw; no wrinkles, no bumps. We did have a little nick in the wall that we had to repair. That's fair enough. Other carpet installers have been much more rough on wood work. They cut up the old carpet, rolled it, and taped it neatly for us to dispose of as we requested.

Our sales person Dale was very good. He was so patient while we tried to select the carpet. The scheduling department was so great with us. We were rehabbing our house, so the timing was always being changed for the installation date. They were always so nice about changing the scheduled install date. Lou was our installer. He did a fantastic job. He was so talented and nice. He cleaned up our home after he was finished.

We had a great experience with JP Flooring. Their showroom has a very relaxed atmosphere, and we were able to browse at our leisure. Marcia was our salesperson, and she was very helpful and informative. The carpet was ordered quickly, and installed within a week and a half of ordering. The installation crew called to let us know that they were running about 15 minutes behind, and were on their way. The team was very professional and courteous, and installation was quick. The finished product looked great, no visible seams or ragged edges. They were a bit pricey, but the quality and service were worth it. We are planning to go back to JP in the near future, to have our family room re-carpeted.

Fantastic job! Punctual, polite and professional.

JP Flooring had an extensive showroom. We worked directly with a saleperson who was not pushy or overbaring. He worked with us to find a carpet in our price range. He even took us into their rements room and we found a perfect piece to fit a seperate dining room.

Very good- our salesman gave us a lot of time & suggestions, although when we arrived he kept us waiting. We later found out he was on the phone trying to get basketball tickets.

Our experience with J P Flooring was a good one. We were very happy with their knowledgeable service. There was a lot to choose from & they were very friendly. We will go there again.

GOOD ASSISTANCE IN STORE. GOOD PRICE ESTIMATE. THEY BECAME HESITANT AFTER HOME VISIT, INSISTING ON DRASTIC MODIFICATIONS TO SUBFLOOR BECAUSE OF THE LARGE SURFACE. AFTER SEVERAL DISCUSSIONS, FOUND OUT THEY FINISHED A JOB ON A LARGE SURFACE SOMEWHERE ELSE THAT HAD CAUSED THEM A LOT OF TROUBLE AND REPAIRS - THAT MADE THEM HESITANT. THEY FINALLY SENT 2 OF THEIR BEST INSTALLERS WHO DID AN EXCELLENT JOB AND WE'RE STILL VERY HAPPY WITH THE FLOOR.

MY WIFE AND I HAD LOOKED AT SEVERAL LOCATIONS FOR CERAMIC FLOORING WHEN WE HEARD ABOUT JP FLOORING. AT FIRST WE BOTH FELT THEY MAY BE OVERPRICED AND A LITTLE SNOOTY. THIS WAS NOT THE CASE. WE FOUND THE TILE WE NEEDED AND THE SALESMAN WAS VERY FRIENDLY AND HELPFUL. THE PRICE WAS HIGHER THAN SAY HOME DEPOT BUT VERY COMPARABLE TO OTHER TILE STORES AND THE SELECTION WAS VERY CLASSY. OVER ALL IT WAS A VERY GOOD EXPERIENCE BECAUSE IT ENDED THE SEARCH FOR THE TILE WHICH MADE ME HAPPY.

GREAT EXPERIENCE IN DESIGN, ORDERING, AND INSTALLATION. WOULD BUY FROM AGAIN.

STAFF IN THEIR SHOWROOM WERE VERY COURTEOUS AND LISTENED TO OUR NEEDS. GAVE GREAT ADVICE ON WHAT PRODUCT WOULD BEST SUIT OUR NEEDS IN OUR PRICE RANGE. TOOK ALLOT OF TIME TO MAKE SURE WE WERE PLEASED WITH OUR CHOICE. ATTENTION TO DETAIL: SENT THEIR OWN PERSON TO OUR HOME TO MEASURE FOR CORRECT INSTALLATION.

JP FLOORING DID A WONDERFUL JOB. THEY WERE VERY PROFESSIONAL IN HELPING WITH OUR SELECTION PROCESS AND WITH THE INSTALLATION. WE HAVE BEEN VERY PLEASED WITH THEIR WORK. WE HAVE NEVER HAD TO CALL THEM BACK TO FIX ANYTHING.

WE LOVE OUR NEW CARPET AND THEY DID A SPEEDY AND NEAT JOB ON THE INSTALLATION.

CLEAN, COURTEOUS, AND PROFESSIONAL WORK. NO NICKS ON BASEBOARDS. THIS IS MY SECOND TIME USING THEM, AND I WILL USE THEM AGAIN.

VERY PROFESSIONAL INSTALLER AND GREAT FOLLOW-UP FROM SALES PERSON, DAVE SCHUL.

OUR BUILDER SUBCONTRACTED J P FLOORING

OUR BUILDER SUBCONTRACTED J P FLOORING.