J P Flooring Design Center

Purchased flooring back in April for a new product to be available in June.. Date kept getting pushed back and no communication from provider. Had to call multiple times, on multiple occasions to get updates or to talk to someone about issues with the product after installed. The laminate installation crew was very pleasant. The carpet installation crew was ok. And the moldings installation guy was nice, but I kept finding staples all over after he left. Product looks good, but service is coming out to fix a couple issues.

Showed up Very quickly to measure, was easy to schedule measure. Pushed me to front to work with my schedule. Install Job was great. The salesperson never got back with me in additional prices for other rooms, thus they didn't get my business in those. Over 8 weeks now and still was not contacted back with these prices. So I spent an additional $6k elsewhere. The sales person not getting back to me timely is why I won't return.

It was so much better than expected. Did not expect them to easily move all bedroom furniture, then remove all carpet, and install all new in one day. All work performed high quality and carpet is beautiful.

It went great. the new flooring (Armstrong luxury vinyl plank ) looks great and so easy to take care of. It's also waterproof and scratch resistant, which is great for the dogs and grandkids.

I loved it! The floor is beautiful!

We has 1000 sq. ft. to be replaced. The crew did an excellent job. Reliable and punctual. New floor looks great.

I went to the JP flooring and picked up 2 samples of hardwood. One for $6.95 and the other for $12/sq ft. The sales person was Jerry. The measuring guy came and took the measurements. After completing the measurements he emailed the measurements to Jerry while he was still in my house. I did not hear from Jerry. I called Jerry after 1 week for the estimate. After a few days I got the estimate. It was one lump sum with no breakdown of unit price, quantity, total cost, labor etc. The total square footage was 200 sq ft more than the actual sq footage. I told Jerry to take out the staircase which he said was 75 sq. ft. The other 125 sq ft were not accounted for. I insisted on getting specifics for the estimate. It took another 2 weeks to get the estimate with specifics. The unit price per square ft was stated as $8.31 instead of $6.95. Jerry's explanation was that $8.31 was cost price and labor per sq ft. There was a line item for labor at $3/sq ft. His explanations kept changing. It is a shame that this company swindles customers this way. I would not recommend anybody to use this company.

They did fine it was what I was expecting.

I have used JP Flooring twice in the past for 1.) installing a hardwood floor and 2.) for installing hardwood stairs. Both were great experiences. So when I had a tile flooring issue in my kitchen I called them up. Steve came out for an inspection and measurement in Aug 2015 and he was very professional. He showed up on time, took the measurements, answered my questions, and then told me I would get a call in a day or two to provide the demo estimate. I waited and no call. Several weeks later JP Flooring left a voicemail, apologizing that they experienced a computer issue, and asked me to return their call to schedule a time to come into their showroom to pick out flooring. I called back and after speaking with a company rep, I was transferred to their voice mail. I left a voicemail requesting the demo estimate to be e-mailed to me for my review and left a call back number and my e-mail address. Now remember, I am a repeating customer so they have my e-mail and phone in their system already. No response since. It has been almost 4 months and nothing. Do you think I am calling JP Flooring back again? No. They have lost me as a customer due to the non-existence of timely customer service.

We used JP Flooring at the recommendation of our contractor that we were using to do the floors. Pros: Installation part went well. They needed to replace the vents after the initial vents came back a different color and they did that without any issues. I would recommend the flooring installation group. Cons: Working with the client contact Teresa. When we first started, we had to wait a long time to get a quote because they said their computers were down. This was the last part we needed before we started our kitchen process. I had to call back a few times to try during the next week and just get a quote. I called a few times to get ahold of Teresa and it was hard enough just to get her to call me back. Since the contractor (who was great), had recommended her, we were willing to shrug this off. When the work was completed, we were initially quoted that the removal of tile would take two days and it actually took 2 hours. I called our contact to true up the final bill for what went over and what went under the initial estimate, I was told that we could not get a credit for the difference in hours because they pay the estimate by the job and not the difference between the actual work and initial estimate. After I expressed my disappointment (this over charge amounted to $700), and said our work with most contractors was based on an estimate and we true up at the end (and that is how I deal with customers in my work), I was told "I do not know how you set up contracts at your work but I assume you are not in the flooring industry." Although I disagree with them, it is their policy to pay by the job for installers and you get a set rate no matter how hard or easy it was. I was more disappointed with their customer service. I feel like if the installation time went significantly over the estimate, JP Flooring would charge you. If you ever used JP Flooring and were charged more for installation, let me know because I have an email saying they never charge more. To sum up, while I feel that the installers did a good job, I feel like you can find a lot of other providers on Angie's list that can give you the same installation at a lot better service level.

Everything was exactly as per plan and executed properly. The installers did a wonderful job

Sales person was extremely knowledgeable and helpful. She found us a carpet that was an great match with hallway carpet. The installers were on time and did a great job - were neat and took care not to scrape anything when bringing the 15 foot roll up the stairs and down the hall.

Went very well. Could not believe how good the floors looked. Wish I had done it sooner.

Installers were professional and did quality work - sales people were easy to work with

This company uses a costly machine that leaves minimal dust. We left for three days, but probably did not need to stay away that long. A water based product was used to stain and seal the sanded floors, so the odor was not bad at all. When we bought our house the floors, then about six years old, had nicks, gouges, and some discolored areas. We lived here about seven years before finally looking for a company to work their "magic." We found it in J.P. Flooring! The most difficult job was a thorough sanding of the floors as the original finish had been baked-on at a factory. There were fairly deep bevels along each board which collected dirt, bits of food, etc. The cracks were a challenge to keep clean. We were told by some flooring contractors that sufficient sanding to remove the bevels was "impossible." JP's estimator stated it was very possible. The refinishing crew was determined to remove the bevels and continued sanding until the floors were smooth and every detail of the wood grain was visible. I chose a very light stain - as I prefer to see the "artistic" look of the formations and colors in the wood. Every visible tiny crack was filled. The floors were given a satin finish with three coats to give a rich, durable apperance. The hardwood flooring surface now looks new to me and ever so much better than when we bought the house. I can't say enough about the crew - their kindness, professional work ethic, promptness and talent was worthy of an A+ . One evening we returned home to take a "peek" at the progress. They had not only cleaned the work area, but had put the sanders and other equipment in a closet where they were out of sight. Of course, there was dust. . . I would say a tiny layer of dust was on the items we had not covered. We did not tape plastic to cover our cabinets, etc. nor confine our open spaces from other parts of the house because the crew did not recommend it and it truly wasn't needed. We did cover our sofas with sheets, but the small amount of dust residue was easy to eliminate. I happily recommend this company.

We shopped around at all of the local carpet stores, and I mean ALL, and found that all of the stores had some room for dropping prices. We did our homework on the types and quality of carpets and new what we were looking for. We even tried finding the same carpet manufacturer at different stores (like Lowes and Home Depot) and found that the big manufacturers sell to each store under a different name. An example would be Shaw carpet would name their product "X" for Lowes and "Y" for Home Depot. So in order to find what you are looking for, you have to look at the quality of carpet and compare more by eye and the sales reps opinion. JP Flooring's sales rep (Roe) was great and there was no pressure to buy. We had our own carpet installer who included quality padding and all we purchased were the rolls of carpet. After purchasing over $2000 in carpet and the large showroom selection, I would highly recommend them. I also highly recommend that you do your research in carpet before you go to purchase.

They were very responsive and professional. Being that they are local, I wished that I could have used them, but they were beat by price and service. Maybe next time.

JP Flooring performed three services: 1) they provided an estimate 2) they ordered the material and 3) they installed the flooring. The estimate was insufficient, the material was backordered for weeks and the installation was horrendous. During the initial meeting with the estimator we discussed two flooring options. We received a quote for the 1st type (the Arvada "floating" floor) and determined it was too high. We asked repeatedly for a second quote for traditional flooring (sand, stain, seal) and never heard back. This put us weeks behind schedule (of a much larger project) so we eventually settled on the original quote. The flooring was then backordered, which put us further behind. Finally, a single installer arrived and I can only assume he was poorly trained. He didn't properly prepare the subfloor (i.e., seal the holes in the floor) before pouring the leveling compound. It leaked through the floor and went all over the basement, onto duct work, our furnace -- basically everything the was in the basement beneath the kitchen. We had to have the HVAC folks come out and determine if it damaged the furnace. The leveling process was so poorly done, that rather than correct the uneven floor, it actually made it worse. Due to the nature of the ongoing construction, the new floor was covered until cabinets were reinstalled, etc., and that was when we realized the extent of the problem. JP Flooring NEVER provided any customer service during this process. There was never any apology or follow up to discuss the mess in our basement. Not a phone call. Nothing. It took A MONTH for them to return and clean up the basement. It took weeks longer for them to finish the transition pieces to try and correct some of the leveling problem. There are many flooring contractors in Cincinnati. DO NOT USE JP FLOORING! They put us weeks behind schedule, had non existent customer service, took weeks to order our product. We went to their West Chester location the first week of June and selected our flooring, and they didn't have the product available until mid-September. Much of the interior work on our house had to wait until they finally showed up. And then they did a horrible installation job. Our general contractor said we were not the only client to complain to them about JP Flooring. We own a 100 year old home, and in the last decade we've had many contractors work at our house. This is the worst job we've ever had done at our house and the only time I felt warranted to write a negative review. DO NOT USE THIS COMPANY.

Overall, there are areas for improvement. The design center showroom is very nice, plenty of carpet to choose from and the salesperson was helpful. Selection to installation took about 3 weeks (the carpet was in stock). Installers arrived about an hour early, moved furniture, removed old carpet and finished laying the new carpet by the early afternoon. Very fast. Perhaps too fast. 1) Left a large dent in the drywall from an "oopps" moving the furniture. 2) Almost everywhere there was a tack strip, there were tacks coming through the carpet. Not just a few places, many. On the stairs, around columns, at transition areas, at the baseboards...everywhere. You could not walk the room in socks without drawing blood. To the store's credit, they responded to my complaint by sending one of the installers out the next morning (7:15AM) to beat down the tacks with a hammer.

The cork flooring is amazing. Teresa was nice to work with and she worked well with my designer. I have used them previously for carpeting. They do a great job.

I visited the store in West Chester on the encouragement of another hardwood flloor installer who used tp work for J P Flooring. And I understand now why he encouraged me to do so. When you walk in this store you feel like you just walked into a car dealership! There is no browsing in this store. The woman at the reception desk accost you with a stern "may I help you". AN once you free yourself from that you are promptly swarmed by a salesperson. I explained on first contact that I was looking for hardwood floor for a "slab concrete ground floor install" completely understand that this limits your choice of product and install methods. And I explained that I really would like 3/8 inch solid hardwood as my first choice of product, showing the person a sample of a 3/8 inch Wenge hardwood I have received from BR-111 that is no longer available. The sales person greeted me with a frown/furrowed brow and began to tell me how high heels with ding and scatch this very easy....mind you I am a male. no high heels. And had she asked she would have known I am a bachelor with no pets (so I can indulge myself with white furniture and dark hardwood floors). Nonetheless she showed me a few engineered wood floors in dark colors explaining constantly during the encounter that they rarely install dark hardwood floors and reiterating comments about heel marks and scratches at which point I countered that one of the products she was showing me has a jenga hardness of almost 3000 (very hard and durable). All of these options priced out at $11.50 to $14.00 sq foot installed and on average about 1.50 to 2.00 dollars more than other A+ rated installers. She then recommended that I could consider 3/8 inch solid unfinished maple and stain with dark with a "water pop". However, 10 minutes later she began telling me that engineered was the only option "they" would install as they will not service solid (not even 3/8) installed on concrete due to buckling issues from moisture regardless of what the manufacturer says. Hence, 30 minutes into this ordeal she finally tells me that I am not able to get what I came into the store for....3/8 inch solid hardwood. Now here is where it gets even more odd. I called a few other top rate (A+ on Angies List) hardwood installers who had previously said they will install and warranty a 3/8 or 5/8 inch solid hardwood install and asked them about an install of 3/8 inch unfinished maple stained dark at the on-site. And they all said that even their best installers will not do this given that even with a "water pop" maple stains very blotchy and is nearly impossible to get a uniform dark stain on the job site. That this is only possible with factory/machine stainings (Mirage, Bruce etc). Not only did I find this to be a rather irritating encounter but I ultimately came to the conclusion that the expertise of the installation here is not worthy of an A+ rating given their advice and comments. I think if you are looking for a light colored hardwood floor (3/4 solid on above ground install or engineered) these might be your people if you are willing to pay $1.00 to $2.00 a sq foot more than the other A+ rated Angie's installers

Installation experience was good. The installers were friendly, did a great job and cleaned up. The sales experience was not so good. I had an appointment with salesman. After waiting 30 minutes walking around store, he finally came out. He knew is carpet products well and steered me to some options that were good for my purposes and within budget and was friendly about it. When I asked about getting padding with a moisture barrier he said they did not really have an option. I pointed out that there was an option on their display rack. He played it down, something about preferring for liquids to go into padding rather than get trapped in carpet the layer to dry. Ultimately, I went with this better padding with moisture barrier for my application. Getting someone out to measure was not fun at all. For at least two weeks I called asking what the next steps in the process were, but never received a call back. The salesman simply did not return calls. Eventually he asked for my email which I provided the first day I came in on their information sheet. Perhaps it was just my experience with this one salesman, but based on this, I would never go back or recommend these folks. There are plenty of other places to do business. It could just be that they were really busy and the standard wait was 2-3 weeks. Had that been communicated, I would have been ok with it, but not returning numerous calls is not acceptable no matter how small the job. I felt that was my business was not valued.

It went very well. I used JP Flooring for hardwood in the living and dining in 2012 and went back for the kitchen in 2014 and will probably use them when I'm ready for carpet in the family room. Everyone was very helpful, professional, the quality of the product and installation was excellent.

We worked with Ro Listermann. Ro was very professional and excellent in going through different samples and helping us choose the one that was right for us. Installation occurred within one week of the purchase. Installers Dan and Danny were excellent. The installation was possibly going to take two days but they got it done within a day. The flooring and padding are very high quality and we are friends.

Brett was a great salesman. He was polite and tried to meet our request to match our hardwood floors that abut the new ones. We are still waiting for the urethane to age to match the existing floors. Tommy and his installation crew did an excellent job removing the old flooring and installing the new. They were very polite and hard working. They got the entire job done in one day by working a very long day You could not ask for a better crew! We loved the dustless sanding. It really was dustless! The polyurethane crew did it quickly and painlessly. We appreciated the water based urethane because the floors were only wet for a couple of hours and there was little smell. Many people have mentioned how wonderful our floors look.