J P Flooring Design Center

Showroom is complete with plenty of styles to choose from, sales person was very helpful. Picked the carpet type, took home a few color swaths (highly recommend this step) and made the final choice. A person came out for exact measurements (30 minutes), they developed the cut pattern and then ordered the carpet. In took a special order to get both rolls came from the same manufacturing "lot" to ensure color uniformity. About 6 weeks for delivery. Install was done in about 2 days (using 2 people). Be prepared to move everything (ugh!) to make a clear area for installation. It's been over a year now and we are very, very pleased with the carpet. Even the cat can't stain this stuff. :)

They did an excellent job, the carpet looks great and the stringers on the stairs look awesome. They were punctual, friendly, and even provided us with some advice about the other carpet in our house that we may need to think about someday.

Mike and his crew did a great job with the removal and installation. We are very pleased.

The selecting, measuring & quoting process was fine, they have a very large selection of flooring options to choose from at their showroom in Mason, and they sent someone to our home in Hyde Park prior to providing the estimate. Installation was scheduled about 1 week after we had accepted the bid. The guys that did the installation were neat & did a good job with installing the floor and one of the doorway transition pieces. The second doorway transition they did not install that day because they needed to get a different piece to fit that space... someone came back a week after that & installed that, but we were not satisfied with that - it was loose and the transition height difference to the tile floor was not addressed. We are still waiting for this part to be corrected (the guy that had installed it has been back to our house to look at what is wrong, he is supposed to be coming back to fix it once & for all, but that is still not scheduled.) Additionally, we had two electrical outlets in the floor that after they put down a layer of plywood & the new floor, caused the plugs to be so much higher than the service box that they were outside of the box & surrounded by only the wood floor. I understand that the guys installing floors are not electricians, and I took care of adding an electrical box extension & longer screws so that the plugs would not move - you can debate whether or not this is the responsiblity of the new floor installation crew... Assuming that they get the transition piece installed correctly we will be happy - but it did take a very long time and a lot of extra follow up chasing!

I walked into JP Flooring - their power was out but they were still able to help me quickly because the sales person knows their inventory - so I didn't have to bumble in the dark or come back another time. I went home with a sample - it was just right, asked for a measuring - he came right away, got the estimate by email (which we asked for), paid, done. Easy. We are very happy with the carpet and service from JP sales and installers.

From the moment I entered JP's Carpet I had assistance. I brought info on carpets from my Internet research and a paint board with wall colors. My saleswoman, Ro, was so supportive in finding the type of carpet I needed to fit the kind of foot traffic(less costly per square foot) of the rooms, as well as narrowing down the huge inventory of colors to those that fit my paint sample. It made my decision making less overwhelming. I felt she was working personally for me, not just the carpet store. The carpet installers were very professional and hard working. I do wish they had done a better job on fixing the floorboard squeaks. I had reminded them we needed the floorboards tightened, even had post-it-notes on the old carpet areas with problems, but after they were done there were still major squeaks that I feel should have been attended to. Wish they also had more sales too. This is my only dissatisfaction with the whole transaction. I will continue to think of JPs in West Chester first when I want flooring.

Very knowledgeable salesman, scheduling was easy and carpet was installed on time and in less time than quoted. They did a good job. Using scrap material, JP agreed to perform some binding free of charge (better than competitor). However, the follow-up on the binding was not originally good. However, when I brought it to managements attention it was addressed quickly.

We are very happy with their punctuality and professionalism. We also bought our tile for the kitchen there. They have beautiful tile. The saleswoman was very helpful and she made a design for the backsplash, which we ended up using as our design. The service that they give you is wonderful. They give you advice. It is a high quality service. Even if you have to pay a little more, it is worth the peace of mind and the service and quality that you get.

Crew arrived as scheduled and the installation was very well done. We are very pleased and would certainly use them again as well as recommend to friends.

They had a great selection and we're happy with our choice.

Excellent. The floors look great. Our sales representative was top notch. Any issues we had during the install were promptly addressed. I highly recommend these guys. They offer top notch service at a good price.

The sales person we worked with was very helpful and knowledgeable. The installers did a great job - no mess, no hassle, no issues at all.

The JP showroom is very nice and they sell quality products. In addition, the installation quality was good. Unfortunately their sales and administration leave something to be desired. Our sales guy, Jim, seemed nice and knowledgeable. But right from the start, he seemed determined to sell us more than we wanted. He repeatedly tried to convince us to select more expensive carpet during our trip to the showroom, even after we told him it wasn't in our price range. The estimate came back much higher than we had expected. Rather than go through the hassle of another visit to the showroom to try and find less expensive carpet, we just decided to keep the old carpet in the guest bedroom. At the same time, I noticed that one of the drawings that accompanied the quote showed that a small part of another room was not being recarpeted. This was strange, because we had never discussed anything with the sales guy or the guy who came out to measure other than recarpeting all of every room. So, we got the new quote without the guest bedroom, but "corrected" to include all of the other rooms. Surprise! it was almost the same as the original quote. Apparently, we were going to pay what they wanted us to pay regardless of what we did. We were in a time crunch and did not have time to switch vendors at that point so we ordered, in spite of being disappointed. A week later, our credit card got rejected. It turned out that JP had put a hold for the entire amount on the card when we ordered, then charged the amount again when the carpet arrived. That made our card, which we manage very carefully, go over the limit. It took TWO DAYS to resolve this. And, we had told them we were paying by check anyway. They weren't supposed to have charged the card in the first place. All in all, a crummy experience. We are completely satisfied with the carpet and the installation, but would not put ourselves through the purchase experience at JP again.

Visited J.P. showroom and had a less than encouraging experience with sales person. Nothing bad...just not helpful and less than enthusastic encounter. Based on Angie's list rating we visited other installers and went back to JP. I explained the initial problem and the receptionest assigned us to Ro Listermann who became our sales person. She was most professional and helpful and we bought the floors. Within 2 weeks they were installed. Install did take 3 days vs. 2 initially planned for but the results are beautiful. We are very pleased and would reccomend this company to anyone. Each person always cleaned up every day and hauled any mess away.

They came out when I wasn't there and left a card. I had to call 3 or 4 times initially to get them to come out. I think it is outrageous that their estimate was more than 2 times (in one case, almost 3 times) more expensive than the other three estimates from Angie's List that were all A rated! They went into a full page of details of things that they would not do and would not be responsible for. I thought that was a very negative way to do an estimate.

We stopped in the showroom in West Chester to look at our options. After discussing our needs with Ro Listermann, our salesperson, we decided on a high-quality laminate over a natural hardwood. (We have a dog and young children, plus we wanted to use one room for an office -- so the laminate would better withstand more wear-and-tear without scratches.) We took home a large sample, and liked how it looked in the rooms. Once we placed our order, JP was ready to install within a week or two. They did the whole job in less than a day, though someone did have to come back to fix a couple of small things a few days later. Overall, our experience was very pleasant and professional, and we love our new floors!

They put hardwood flooring in our kitchen. They also did out family room and hall way. We got different estimates from some other people that seemed more refutable and we ended up with JP Flooring. I walked into their showroom and they were really nice. There was a woman there who guided me and she was very helpful when I did not have any idea about what to do. They called me and set up the installation and they finished it in 4 days. They sanded my kitchen floor and they put in new flooring in my dining room. So, I had all the sanding done and they used a product to keep it dust free. Although the product was expensive, it was worth it because my husband and I are allergic to dust. They used the machine to keep it dust free and it was really worth it. The flooring installation turned out to be beautiful and I was really please with it. It was a great result and I have not had any problems since then.

I was quoted a price which included removing 3 layers of vinyl flooring. When the installers began stripping the old floor, they said they could only remove one layer since the others ran under the cabinets(- I did not know at the time that this is not a problem) When I called the store I was told the price remained the same because the wooden reducers they would need cost the same as removing 2 layers of flooring! Although I did NOT believe that, I felt I had no recourse. 10 days later they installed the reducers. The floor looks good,except for the step up into the kitchen, BUT I believe I was taken advantage of on many levels- I will NOT use JP again and advise my friends to stay away

Sales service lacking respect and helpfulness.

Generally pleased. A few hidden costs came up during the demolition and installation, but we are happy with the end product.

It went very well. The service at the store was excellent and they helped us a lot in making the right choice. The installation was great. The workers were polite and professional. I felt like the price was fair.

THEY WERE VERY PROFESSIONAL AND THE FLOORS ARE BEAUTIFUL. THEY DIDN'T USE ANY SUBS WHICH I REALLY LIKED.

They are very reliable, as usual. If there is any problem they will take care of it. The rug and installation was perfect.

Salesperson Marcia was extremely helpful and easy to work with. She knew her materials and really listened to what we were trying to achieve. Installers were clean and pleasant and worked diligently to make the installation look great. When installing the toe strip by our adjacent travertine tile, however, the pressure of the equipment broke one of the tiles. JP Flooring promptly sent out one of their craftsmen, Dan Grube, who did a phenomenal job making the repair look perfect even though we had no more of the exact material for him to work with. He was punctual, personable, clean, and very attentive to detail. We are very pleased with the carpet and the special "pet mistake odor repelling" pad.

The installers were very professional and did an outstanding job. The sales person we worked with was also very helpful in assisting us when we were choosing the color, style and type of floor. She was more concerned about meeting our needs than making her commission. In our experience this is often difficult to find in many retail stores. We appreciated her knowledge and honesty and will definitely buy flooring from her again. The whole experience was pleasant and we were very satisfied with the results.