Response from Call Tim Ryan Inc
The customer wanted me to fix her garbage disposal. I found the disposal was seized up and improperly installed by the owner. The mounting bracket that attaches the disposal to the sink was engulfed with rust and corrosion, making a simple disconnect near impossible. The customer provided me with a new mounting bracket that she said I would need. Due to mess of the prior installation, I advised her to take the disposal to Home Depot where she bought it for replacement and then to call me as soon as she had it. I could not hook the dishwasher hose up until I had the disposal and I TOLD the customer this. In fact, I told her several times NOT TO USE THE DISHWASHER until I had installed the new disposal and hooked up the hose. She called me a couple of days later, upset because her husband had run the dishwasher and water had run all over the floor -- exactly as I had explained would happen until the hose could be hooked up. She still did not have the new disposal at that time and never called back. This was over 2 months ago.