Final Touch Cleaning Services LLC

very polite and was very attentive to my expectations.....great communications

As promised, Showed up on time and completed cleaning the entire house in less than 4 hours. Very satisfied with the results. Nice job!

The areas that were cleaned were done wonderfully. I felt like a little more should have been completed, but the areas that were cleaned were done with more detail than I would have done. So, I'm not sure whether I was being unrealistic or not.

They young lady that was here stayed busy the whole time. I was very pleased. They even called back to follow up.

The first day, two ladies came to clean. Both were punctual, very presentable and friendly. One lady worked very hard, cleaning most of the kitchen, dining room and halls, downstairs. However, the other lady did not complete the bedrooms or even start the master bath, which I had called a priority. I reported this, and the owner sent a couple out soon afterwards to clean the rest of the house at "cost". They did an excellent job. Not exactly what I was guaranteed, but an honest attempt to correct the situation.

I don't have time to write a detailed report, but we prepaid using one of Angie's List special offers back in November 2012 but did not get around to having them come out until after the new year. They arrived late and separately. One was preoccupied on the phone a good part of the time. They did not bring their own vacuum cleaner and didn't use ours either.

Scheduled appt after sending email to company and prescheduled additional dates as well. 3/16 the girls show up an hour late, did notify they would be late, but still delayed me. The beds were not made. I was told that I needed to tell the girls to make the beds; they did not need stripped but just made. There were areas that were not cleaned well like my bathroom sink still had toothpaste on the faucet, the mirror was not cleaned, etc. Was going to give the girls another chance and they did not show up to my preschedule appt date of 4/6 at 11 am. I had received a message on the previous Friday which I did not get to until almost six, I called and had to leave a message that the time they had me down for was incorrect but that it was at 11. I thought that someone running the company would check the vm and notify me that they either would or would not be coming. The woman in the office did return my call, discussed my concerns and we did keep my other prescheduled date for 4/27. I called to cancel the appt as I had to drive out of town. I was back with company and someone rang my doorbell multiple times. Then someone came into my garage and knocked on my door. Since I was not expecting anyone I did not answer the front door but did ger irritated that someone would walk into my garage and knock on that door. I opened the door, the girl explained who she was and I notified her that I had called and left a vm on thursday night that I cancelled the appt and that I would not be rescheduling. I had just brought home an 8 week old puppy and took him out back after closing the door. My friend said the girl knocked again and wanted to ask her a bunch of questions about why I did not keep my appt which I completely thought was wrong of her to do as she had no prior knowledge of anything.

Articles missing after they were here: Those noted thus far are my Grand daughter's new dress, shirt and a pair of shoes, a tube of toothpaste. Also, my jewelry case which I had locked, was unlocked. Thankfully expensive rings all seem to be there. No one else other than my grand daughter and I has had access to the house and the missing items were noticed last night. The two women were to be here from 9 to 11 (two hours). They came in at 9:15 and left at 10:40 AM. I told them to use Murphy's Oil soap and water to clean the hardwood floors and then to clean the soap with clear water and wipe dry. They did not rinse with clear water and the floors were smeared and a mess. The half bath rug was sticking to the floor. I had to re-clean the floors. They apparently used a dirty clothe to wipe my glass tables in the living room because they were smeared and dirty. I had to clean these, also. I had to tell them to clean a large dark obvious cobweb on the wall and I had to clean the others after they left. They left the inside doormat outside on the porch. In short, I paid $99 to have them make a mess which I had to clean up and they stole my Grand daughter's new dress and shirt plus a pair of her shoes. These two should be fired at the least. Update 05/06/13: Referring to my previous review, missing items were found by my grand daughter. She had left them in her sister's house. Owner of the cleaning company called me and offered two hours of cleaning at no charge by a different employee. However, missing are my blue cameo set in gold on a gold chain, my mother's wrist watch and a small box of gold pieces which I intended to sell to a jeweler. In the box were a tri colored gold "v" shaped necklace and gold hoop earrings. I am disgusted that these women would steal from a customer and I cannot replace the first two pieces mentioned or their emotional value to me.

I contacted the company to schedule the housecleaning. The package I purchased was for three hours of housecleaning. When scheduling the appointment I was told that two cleaners and 1.5 hours would be enough to clean my home. The ladies arrived on time and went to work. However, they were not able to finish cleaning my home in the 1.5 hours. They were very disappointed and apologetic in the time allotted but had another job.

The young women were pleasant but overall I felt that they were lacking in training in some areas. The foyer floor was streaked, the track of shower doors was not cleaned,the back side of the door handles were left uncleaned. The floor trim in the bath wasn't wiped down. In summary I think they generally did a passable job, but other cleaners in the past have done far superior work. I think spending nearly $200 for less than satisfactory work is disappointing to say the least. I understand that new companies use these promotions to build business. We have used these promotions twice and neither has been satisfactory. We won't do it again. The cleaners used a product on one of the toilet seats, perhaps leaving it on too long. To the credit of the company,they reimbursed me for the seat.

The deal was four hours, however they brought two people for two hours each. The did a good job while they were hear but they left about 15-20 minutes short of that two hours.

what she cleaned was excellent - what she missed was lazy

Although my first experience with this company in April was one I gave a glowing review, service plummeted in May and June. On two of the three cleanings, at the last minute they switched me from a two-person to one-person cleaning time. This doubled the amount of time I had to stay home from the office--at the last second. After the first time, I explained to the office that I could not be flexible about time at the last second. They did it again without notice or apology. Although at the first cleaning, they went over the top explaining that I'd have a consistent cleaning team, who would note all my preferences for my house on a checklist/clipboard and bring it every time, here's what happened on the next two visits: 1. They sent an entirely different housecleaner EVERY time 2. NONE of these cleaners had the list from the previous time! I had to DO A NEW ORIENTATION to my house EVERY time they came! Again--there was no warning or apology. The second time, they left supplies behind. I called right away. The office said they would send someone over THAT DAY to get them. They were still here a month later. In short, this company does not have its act together yet. Very disappointing performance!

I tried to schedule an appointment with them but never heard from them. I got a refund instead.

Mariah was pleasant and efficient. She worked quickly and was extremely thorough. I have tried specials like this before but this one provided the best cleaning for the money. The company was able to accommodate my schedule as I only have a few days off per year. The office staff returned my calls in a timely manner and I couldn't be more pleased with this purchase.

It was fine. When I called to set the appointment the scheduler was pleasant and efficient. I received a confirmation call the morning of the cleaning but not before. The young woman who came to clean was friendly and began working within a little while. I stayed for a little while and then ran some errands. When I returned about 2 1/2 hours into the 3 hour cleaning, she was just starting the kitchen floor and still had the family room to vacuum. I asked her to do one additional task which she did. The work was completed on time and adequately.

This was a Big Deal on Angies list. Katrina called and we sheduled an appointment. Julia arrived as scheduled and asked what I wanted done. She continued to work througth the items I requested until time was over. She did a great job.

The quality of the work was O.K. but not great in regards to thoroughness. I did tell them not to worry about one of the bathrooms, in particular cleaning the tile. But the cleaning was as good as other companies which we had used in the past.

I took advantage of an Angie's List deal for a $99 cleaning special. Julia did a great job. She's a very pleasant person. She paid attention to her work and accomplished everything within the four hour time limit.

I don't remember all the details since Final Touch came more than 2 months ago. However, when the person from the company arrived, I showed her around the house to give a general outlook of what was there. I mentioned the surgery and asked that she put emphasis on the areas I really couldn't take care of - and she did a great job. She worked diligently and in a reasonable amount of time. I was happy with the results.

This was an Angie's List big deal and I don't remember what the original discounted price was. The workers arrived almost 1 hour late after calling at 9 a.m. to say that they were running late due to car trouble and would be about 15 minutes late. They were very pleasant girls and seemed to want to do everything correctly. I am presently unable to get around well due to a broken ankle. They came out and asked me several times about my bed comforter. I told them not to worry about it. However, when I did get back to the bedroom, I found the comforter wrinkled on the bed, dragging the floor. No biggy except it sure didn?t look like professional work. The cleaning was mediocre at best. Cobwebs were left on baseboards, mirrors and stovetop were streaky. At one point they announced to each other that they had 19 minutes to finish. The kitchen wasn?t done nor was the vacuuming. They did get that all done but I did need to go back over the kitchen floor because it was not cleaned well. Debris was around the edges and my damp mopping produced quite an amount of dirt following their mopping. I?m glad this was a discounted service because I got what I paid for. I am scheduled for another cleaning in 2 weeks which I would like to cancel. I?m glad I got the cleaning done because I have not been able to do it myself for the past 2 months. But it was not the thorough job I would expect from a professional cleaning service. I sent the company this feedback and did not receive a response from them. Hence, I posted it on Angie's List

It was a great experience, I have nothing but good things to say about the job they did. Very satisfied.

The two split up and worked separately on the rooms. What they did do was OK, but it was sort of hit and miss. They dusted, didn't move objects. They mostly cleaned the bathrooms and kitchen and vacuumed the living room floor. Not the thorough job I expected but maybe my hopes were unrealistic.

I will definitely call Final Touch House Cleaning LLC again.

It went very well. Marissa was very polite and thorough. I have already signed up for regular monthly service with this company.