Final Touch Cleaning Services LLC

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Went pretty well. No complaints

They refused to do the job

I was rejected

unknown

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I was very please and surprised at how well they did. the only problems was scheduling. They didn't come on promised day, had secretarial problems so had to reschedule--after I'd set that morning aside to be home. The next time they were punctual and on time. Guess once they get started all is good!

Poor. Have to do it my self just because of the party very next day.

I was called back to see how the crew did and I told them they arrived late and I was disappointed that they do not move things to dust. I was told they are taught not to move things. I wish they would have asked me because I wanted my things moved for a good job. They did return to give me my half hour and they did move things to dust them. I was surprised they do not dust window seals.

I had some big issues with Final Touch House Cleaning LLC, they were supposed to send 2 ladies out at 2 hours a piece. I was on vacation then and they were supposed to send someone out from 12 to 2 and they called asking if they could come out early and I said go ahead and send them and this was at about 10 and I got a call back from one of the staff who was coming out saying that her coworker got sick and she was going to come out by herself and work the 4 hours herself and she came back at 12.00 and at 3.15pm, I was on a conference call with someone and she was knocking on the door and I told her that I was busy and she told my husband that she had to leave immediately. So she proceeded to leave our house early so I called the company and asked what was going on and the kitchen floor was half way done and she told my husband in the middle of it that she had to go. I called her boss and he asked why she left and I said that I had no idea and he asked if I would like someone come over and finish the one hour. I had told them before that I would like to have someone biweekly for house cleaning and she asked me if they could start cleaning next week and I said No. I have had people clean my house in the past and they play these games and they don't show up, where something comes up and they can't come. I was very disappointed. The drama was not good especially after I had said that I would like them to continue. I am supposed to call up another company today. Final Touch House Cleaning LLC are not professional at all. I received a couple phone calls in the morning and they didn't show up and they were supposed to work 4 hours and they worked 3, I had already paid and my husband didn't know that and he gave them a check. I got off the conference call and called the boss and told him that my husband had given the girl a check. I would advise against using them. The cleaning wasn't horrible but a busy professional doesn't have time to baby sit people when they show up.

Terrible communicators. I purchased one of Angie's Big Deals from this company. They dId not respond to multiple e-mails. I left messages. When I finally talked to a person she was nice and said they were having trouble with e-mails. Scheduled my first clean for 2-6-13. Due to a death in the cleaning person's family (I totally understand) it was rescheduled to Saturday 2-9. We had a repairman here, the family and two dogs, so it was chaotic, but she cleaned. Next appointment was 2-21. The "Columbus" office called to say the "Dayton" office had screwed up the appointment and they were going to come on Saturday again. I said no, that was not convenient, and would reschedule. Oddly, she assured me that it was not my fault! Why would I think it was? My next attempt is tomorrow afternoon. My work schedule has changed and I have been calling their 614 number and 888 number all morning with no response (it is now 10:42). I think I'm throwing in the towel. As much a s I would love to have my house cleaned tomorrow, I think I can find someone who answers their phone and returns calls.

They were polite. But to not remove nicknacs and a scarf to dust under it...shake it out. That is not cleaning thoroughly to me. I did not follow them around but the little I saw I was surprised. I will share my experience by word of mouth.

The first visit we focused on the main living room, foyer, bathrooms, and stairway - doing a very thorough cleaning in those areas. This visit we focused on a hallway, the kitchen woodwork, and the playroom, while maintaining the bathrooms, stairway, and the foyer area.

We scheduled cleaning easily enough they were to send one person for 4 hours 2 to 6 pm. the day before the cleaning they had a scheduling change and decided to send 2 persons from 4 to 6 pm.. We were ok with the change. Two workers who seemed nice came on time and cleaned our house. However the quality of the cleaning was sub par. The bathroom mirrors had toothpaste streaks from where they smeared to toothpaste when cleaning..thats how my teenagers clean and no I would not pay my teenagers. Corner of the floors were dirty, fan in daughters room was not cleaned. top of frig not cleaned..kitchen counters cleaned but grease streaks shower floor dirty. We were hoping to find a quality cleaning company to clean at least monthly but we will still be looking.

I made three phone calls and waited a week before being contacted to schedule. They informed me that they just moved into the Columbus market and had some problems with their phone system. The cleaner that came out was prompt and courteous. She missed a couple spots that required dusting but otherwise did a fantastic job. I would use them again.

They had to reschedule due to a blizzard that hit when they were originally suppose to come, but that's completely understandable & they were still able to make it before my houseguests arrived. They arrived exactly at the time before they rescheduled for. They were a very nice & friendly couple. I'd say they did a pretty good job, certainly better than I could have done, myself. They got rid of the vast majority of dust/dirt/crud that I'd let build up.

Everything went as planned.

The service is great. They have their own routine and are friendly. They do a good job.

The service turned out great. The woman was on time and courteous. The house ended up very clean.

They showed up on time just as it was arranged. They immediately began washing the windows inside and out. Because of the large glass windows that were two stories high in the back of the house they had their work cut out for them. They handled them like pros. The windows are sparkly clean and I can now enjoy watching the leaves turn at the autumn approaches. I would highly recommend them to friends and family and people I like.

They were on time, polite, and friendly.

I didn’t think they did a very good job. They didn’t use any elbow grease, so things were dusted but I had to go back over everything.

They did a great job, and their price was good.

The company name says it all! Final Touch! I'm so happy to have this service. My living room and bedroom were cleaned from top to bottom. Cobwebs to ceiling fans. Picture frames, and all my knick knacks were cleaned. The linens were also changed. All my furniture was dusted and the vacuum was run. Even under the moveable items on the floor. On to the kitchen with great results! All my cabinet doors and ceramic tile back splash were cleaned. All appliances wiped down and the floors mopped. The bathroom was scrubbed down and my chrome sparkled! I was truly amazed that everything was done.

Arrived 20 minutes past promised time. Overall the service provided by the individual was adequate at best. The biggest problem is getting an answer to questions and puncuality. Upon calling the listed company number, the individual on the line seems rushed and rushes you. Had promised to call us back, and it never happened. Customer Service is non-existent. I will do business elsewhere.