Kitchen Design Center

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I CALLED FOR AN ESTIMATE ON REMODELING MY BATHROOM. I WAS TOLD THAT SCOTT WILL RETURN MY CALL. WHEN SCOTT CALLED I ASKED HIM IF HE WORKED IN THE GLENVILLE AREA OF CLEVELAND OHIO. HE STATED YES. I STATED MY NEEDS & SCOTT WAS TO CALL BACK TO MAKE AN APPOINTMENT. HE NEVER CALLED BACK. TWO WEEKS LATER I CALLED & LEFT A VOICE MESSAGE. NO RETURN CALL.

Kitchen Design Center was a tremendous disappointment to me. I spent $4600 with the company & still was not satisfied with them. I gave 50% up front; the salesman took that right away. I waited weeks & weeks for my materials & job to start. My materials came in wrong, the salesman & company did not live up to the overall agreement, & it still cost me money above $4600 to complete the project in my bathroom.

Company gave me an estimate for the work. I sent emails and called several times indicating I wanted them to perform the work. They would never return my calls. When I got ahold of one person he said the person would return my call - but he never did. I thought this was very unprofessional.

WE HAD TOLD SCOTT THAT WE WANTED PLENTY OF LIGHTING IN THE NEW KITCHEN. BOTH SCOTT AND CHRIS (THE DESIGNER) TOLD US THAT THE RECESSED LIGHTS WOULD PROVIDE AMPLE LIGHT. CHRIS PUT UNDER-CABINET LIGHTING IN THE DESIGN ON THE SINK WALL BUT NOT THE OTHER - STATED THAT IT SHOULD NOT BE NEEDED. ONCE INSTALLED WE SAW THERE WAS INDEED A NEED FOR UNDER-CABINET LIGHTING ON THE OTHER WALL. THIS IS WHEN WE ASKED ABOUT INSTALLING UNDER-CABINET LIGHTING ON THE OTHER WALL AND WERE TOLD TO CHECK WITH THE ELECTRICIAN ON OUR OWN. WE DID NOT UNDERSTAND WHY A CHANGE ORDER WASN'T FILLED OUT AND THE WORK COMPLETED. THE KITCHEN WAS NOT FINISHED AND THE ELECTRICIAN WAS CHARGING THE SAME AMOUNT WE'D BEEN CHARGED FOR THE INSTALLED UNDER-CABINET LIGHT IN THE KDC CONTRACT.

THE SERVICEMAN WAS TIMELY, CONCERTED AND CONSTANT WORKERS. ALL WORKERS WERE PLEASANT, NATURED AND COMPETENT.

THEY WERE PUNCTUAL. THEY WERE PLEASANT. THEY WERE EXPERIENCED. THE DESIGNER IS EXPERIENCED IN KITCHEN DESIGN.

I THOUGHT THEIR CUSTOMER SERVICE COULD'VE BEEN MUCH BETTER. WHEN I CALLED ON THE PHONE THEY WOULD ANSWER BY SAYING "HELLO". WHEN I HAD A COMPLAINT ABOUT THE SUBS, THEY REFUSED TO COME OUT, INSTEAD THEY WANTED THE SUB TO COME FIX THE PROBLEM. I HAD TO WAIT A WEEK FOR THE SUB TO COME OUT, I CALLED HIM AND HE DIDN'T CALL ME BACK, I ENDED UP CALLING THE KITCHEN DESIGN CENTER BACK.

THE OWNERS ARE VERY RESPONSIVE AND RESPONSIBLE.

AFTER A CABINET MAKER/REFINISHER RUINED OUR KITCHEN, WE CONTACTED THIS COMPANY FOR ESTIMATES ON RE-FACING CABINETS AND A TOTAL KITCHEN REMODEL. THE PROMPT RESPONSE AND EXPERTISE DEMONSTRATED REGARDING MATERIALS AND LABOR NEEDED, EMOTIONAL SUPPORT, IMPRESSIVE PLACE OF BUSINESS, AND A FULLY DETAILED COST ESTIMATE CONTRIBUTED TO OUR CONTRACTING FOR A COMPLETE REMODEL OF OUR 1950'S KITCHEN. THE WORK WAS COMPLETED IN A TIMELY, PROFESSIONAL, AND SKILLFUL MANNER. WE ARE THRILLED WITH OUR NEW KITCHEN AND DEEPLY APPRECIATED THE KINDNESS SHOWN TO US BY THE COMPANY OWNERS JOHN & SCOTT.

DEANNA CARLTON IS PARTICULARLY CREATIVE AND HELPFUL.

THIS COMPANY USED A SUB CONTRACTOR WHO FAILED TO MEET MY STANDARDS. KDC WAS VERY RESPONSIVE TO MY PROBLEMS AND MADE SURE THE SUB FINISHED ON TIME. FOR THIS, I AM GRATEFUL!

GIVES A PROFESSIONAL AIRE, BUT WHEN IT COMES DOWN TO THE REALITY OF THE ESTIMATE, ITS NOT PROFESSIONAL.

IT DID TAKE THREE TRIPS TO CORRECT PLUMBING LEAK UNDER NEW SINK

MEMBER CALLED AND EXPLAINED WHAT HE WAS LOOKING TO HAVE DONE WITH A REPRESENTATIVE FOR 20 MINUTES, NO CALL BACK.

WHAT I FOUND WAS THAT WHAT I ASKED FOR AND WHAT THEY GAVE WAS 2 DIFFERENT THINGS. THEY DEAL WITH A SPECIFIC PRODUCT AND THEREFORE, NEVER DEALT WITH THE THINGS I ASKED FOR. I WAS LOOKING FOR SPECIFIC DESIGN WORK. INSTEAD OF SAYING THEY DONT DO THAT, THEY SAID OK, FINE. THEY HAD US COME TO THE SHOWROOM AND WERE SHOWING US TOTALLY DIFFERENT PRODUCTS. I WAS VERY DISCOURAGED AND I HAVE NEVER RECEIVED A PRICE QUOTE. I INDICATED THAT I WANTED A CUSTOM PRODUCT, BUT THAT IS NOT SOMETHING THEY DO. THIS WASTED A LOT OF MY TIME.

MARTIN AND HIS HELPER DID VERY GOOD WORK, WOULD RECOMMEND COMPANY TO SOMEONE ELSE.

WORKMEN DIDNT INSTALL CURTAIN TO PROTECT THE REST OF THE HOUSE FROM DUST. HAD A LAYER OF SAW DUST OVER FAMILY ROOM/KITCHEN EATING AREA AFTER A PROMISE THAT THE WORK THAT MADE THE DUST WOULD BE DONE IN THE GARAGE. THEY APOLOGIES BUT DIDNT OFFER TO COVER THE CLEANING CHARGES. WORK STARTED OCT, 2001 AND ENDED MARCH, 2002. WEEKS WOULD GO BY BETWEEN MESSAGES FROM THE SALESMAN OR WORKMEN. JOHN NOEL INSISTED THAT WE BE 100% SATISFIED. WHEN WE EXPRESSED CONCERN OVER THINGS WE WANTED CORRECTED, JOHN AND SCOTT CAME OUT TO OUR HOME. WE REVIEWED EACH ITEM BUT NEITHER OF THEM TOOK NOTES. JOHN ASKED US TO PUT THESE ITEMS IN WRITING AND SEND THEM TO HIM. WE STILL HAVE 1 CUPBOARD WITH A CHIP OUT OF THE WOOD. JOHN LEFT A MESSAGE FOR US TO NEVER CALL THE OFFICE AGAIN SO WE HAVE NO ONE TO CALL FOR WARRANTY WORK. WE DONT WANT OTHERS TO GO THROUGH THIS.

I WOULD RECOMMEND KITCHEN DESIGN TO ANYONE CONSIDERING KITCHEN REMODELING. THEY EXCEEDED OUR EXPECTATIONS.

THEY DID NOT CLEAN UP WELL AT ALL! INDUSTRIAL STAPLES (FROM CABINET BOXES) AND NAILS WERE LEFT ON THE FLOOR THROUGH OUT MY HOUSE (LIVING ROOM, DINING ROOM & KITCHEN). AT END OF EACH DAY I HAD TO CRAWL AROUND ON THE FLOOR TO PICK THEM UP TO PREVENT MY DOG FROM EATING THEM. THEY LEFT ALL THE REMOVED CABINETS AND TRASH ON BACK LAWN UNTIL THE VERY END OF THE JOB. DESPITE MY REPEATED COMMUNICATION ABOUT GETTING THE PROPER PERMITS PRIOR TO START, THEY DID NOT GET THE PERMITS UNTIL 2 DAYS INTO THE JOB WHEN THE CITY CAUGHT THEM. DUE TO THEIR FAILURE TO GET THE PERMITS AHEAD OF TIME THEY WERE UNAWARE THAT THEY MUST BRING MY ELECTRICAL UP TO CITY CODE. THEREFORE THEY HAD TO HIRE AN ELECTRICIAN AT LAST MINUTE TO REWIRE ENTIRE KITCHEN CAUSING ME $1200 IN COST OVER RUNS. I WILL NEVER DO BUSINESS WITH THEM AGAIN AND DO NOT RECOMMEND THEM.

THEY WERE GREAT -- QUALITY , TIMING, CLEANING UP, EVERYTHING. MY HIGHEST RECOMMENDATION.

ON TIME, COURTEOUS, VERY RESPONSIVE, AND DO AN EXCELLENT JOB!!! THEY WERE EXCELLENT!! CANT SAY ENOUGH GOOD THINGS ABOUT THEM AND THE QUALITY OF THEIR WORK!

THEY WERE VERY HELPFUL & INFORMATIVE REGARDING FILING A CLAIM AGAINST THE MANUFACTURER OF OUR LAST COUNTERTOPS. THIS ENABLED US TO RECOUP A SMALL PORTION OF OUR EXPENSES FOR REPLACING THEIR PRODUCT.

USED TO UPDATE HER KITCHEN. THEY RESURFACED THE CABINETS, ADDED A NEW SINK/FAUCETS, NEW DOORS. VERY FRIENDLY AND CLEAN UP WAS GOOD! WE GOT A KITCHEN "MAKEOVER" FOR A GREAT PRICE!