Action Heating & Air Conditioning & Electrical

They never showed. I called and was told part didn't come in, that they would call when it came in. Called again and again. From start to finish this took about 2 1/2 weeks and got nowhere. Found another contractor to complete the job and let this go until now. Was looking for something else on Angie's list and came across their name and realized I had never completed this review. After such long conversations about how they went about their business I was quite disappointed with the company. It was like they fell off the face of the earth.

Everything went fantastic. The Technician Terry Williams came out on Thursday June 4. at 8 am sharp.He was very professional and polite. He got right to work. The man is very knowledgeable and addressed any and all of my concerns. He did an excellent job with the tune up.

They inspected the unit gave me an estimate and performed the work in a proffestional manner.

I was very happy with their professionalism and service. This was the first time I had used Action Heating & Air Conditioning & Electrical. The technician, made sure I was happy with the service and if I had any questions. He went over my questions giving me helpful tips to improve self upkeep to the unit and made sure I understood what he was talking about. I would recommend them to anyone looking for their service. I am sure to use them again for later services and any project needs.

Mike came out and was very professional. He quickly identified the problem and fixed it. He answered all my questions intelligently and informed me of potential issues in the future. He came across as someone I can trust and talk to about any issues regarding my HVAC.

When I spoke with them on the phone we decided to just replace the whole unit.

With an older air conditioning system (which was found to have a leak), the freon was expensive. Mike explained everything and recharged the unit and added a leak stop. I see a new furnace and air conditioning system in my future and Action Heating & Air Conditioning will definitely have my business.

The service was good. We had the service done, and we were satisfied with that. They came on time, and they did the work properly, they were nice, and they did what they were supposed to do. My husband went down with them and watched them. The furnace has been working perfectly, we are very happy. They were punctual, and they came when they said.

I originally purchased a furnace cleaning through Angies list ...My furnace had been making a strange noise and I thought I better have somebody come in to take a look at it ... I placed an appointment about a week down the line ....and apparently I didn't make the appointment soon enough because my furnace started to act funny and wouldn't stay on very long ....and it just happened to be the night when the temperature was forecast to drop to negative double digits... I called Action Heating and they were unable to make it at that time and could come in the morning ....problem was that the furnace was getting worse to the point that it was not even staying on long enough to do any good and the temp in my house was dropping fast. I took it upon my self to see if I could troubleshoot it .... I discovered that there was water in where the blower motor was and the noise I was hearing was a gurgling sound .... I subsequently pulled a hose off and relieved some of the water build up and was able to get my furnace to function enough to work through the night.... Action was there the next morning, promptly and determined right away what I thought the problem was...and confirmed my diagnosis.... They brought in another individual who cleaned it very well and informed me that there would be an additional charge.... I said OK and told them to let me know what that would be and I would write them a check....At the same time they told me that my blower motor's bearing was failing and that it was running on borrowed time ....making a grinding noise ...didn't seem that bad to me ...but what the the h*** do I know.... They told me the repair for a new motor assembly would be approximately $ 800.00 ....they informed me that my Lennox furnace was up around I believe 16 years old and that it might be time to consider buying a new furnace...They gave me what seemed like a reasonable price on one of their furnaces ...I think it was a Rheem. I thought about it ....and said I would consider it and they said that they would get back to me regarding the additional charges on their service.... Well, it has been about 2 months and I have not heard back from them .....I am assuming that they decided the service that they provided was not all that much more than the basic furnace cleaning that they were hired to do ....and they decided to ...as a good will gesture to leave it as is and figured maybe that I will be needing more service in the near future....Overall I was satisfied ....I think they were honest with me .... and even though they didn't have anything nice to say about my Lennox furnace ....I wouldn't hold it against them ....I would not hesitate to call them again. Thanks Action Heating and Thank Angie's List.

My grandpappy always said that the hardest but most important person to find is an honest mechanic, and an honest doctor. Well a mechanic also includes all service technicians of any type since the whole industry is so corrupt. Therefore, I am so thankful that I have found an honest heating and cooling technician. Moving forward, Action Heating & Air Conditioning & Electrical will be the only company I ever call for service in my home or the homes of my loved ones. They are honest, direct, explain everything clearly, and never try to sell you anything you dont need. Their advice is crucial and never includes anything unnecessary or pushy. I am extremely impressed and very pleased with my experience, and look forward to our future interactions. Thank you, Mike!

no problems; very professional, made appropriate recommendations and offered competitive pricing

Not good. Don't know how he cleaned it

I was blown away by the communication from this company. We were scheduled for Monday, February 2, but with the 14 inches of snow, that it would not occur. However, James called me that morning, and they were still willing to come out immediately. Unfortunately, I had a driveway covered in snow, so we rescheduled for Friday p.m. Again, on Friday, James called me to let me know what the timeframe would be. A extremely nice and professional tech, also called James (different one) came to my home. He quickly solved the problem with the one light not working, replaced the plug, and helped me put up the new ceiling light fixture. He then went to the main panel, and checked it out for me. I would NOT hesitate to recommend this company to anyone for the professionalism, courtesy, and timeliness. I know I will certainly use them again in the future.

They were good. Their computer crashed and they lost all their appointments, so I had to reschedule them. They came and did a good job. They are very friendly.

I have used them for years and had them put a new furnace in my home a couple years back. They are always great to work with, very knowledgeable and helpful. I refer them to family, friends and co-workers.

It did not take them a long time to come out. It did cost more than the $49 Big Deal because he had to buy a part. They were supposed to come and do the routine check. Then, the lady called and she said she had a problem and so I called and asked if they could come and take care of that first because we were getting into the season where they needed heat. So, he did come out and made a special trip to do that. They did a good job. It is working.

The service turned out just fine. They are right on-time. If they are not going to make it on time, they call and say they are running late. They do an excellent job. They are very personable. They are great people. I would use them anytime and recommend them to somebody else. I will be using them again this spring for my air conditioner and again in the winter for my heating service. They did not come right away because in the mean time I had a problem from out of the apartment and they took care of that first. Then, we rescheduled on our own and they came out then and took care of my place here at home. There were no extra charges to the $69 Big Deal. They seem to know exactly what they are doing. They can tell you all along what they are doing and why. I guess it is two brothers and they are just both very personable. It felt like I have known them forever. I think their pricing is fine. The one time, the guy was scheduled at a certain time and it got really cold and I guess people were having problems with their furnaces. He called and asked me if it would be alright if he would come at a different time because they were just tied up with people calling for them to get their heat back on. So, I had no problem with that. They were professional.

I called and left a message with their service. Terry called me back within 5 minutes and came to my house within hours. My furnace wasn't working. He told me it needed to be replaced, which I expected since it was 24 years old. He gave me a choice of three furnaces and I chose the mid range. He said he could have a crew out the very next day to install it. The guys came out early the next afternoon. They were pleasant and professional. They had my new furnace installed in just a few hours. They cleaned up after themselves. The new furnace keeps the house so warm I had to turn the thermostat down 2 degrees. I had the same crew out last summer to install a new air conditioner, so I knew I could expect fast, dependable, reasonably priced service. I would highly recommend this company for any HVAC service.

I called around to a few companies including Action. They provided a prompt estimate without charging me for the estimate and put in the new lines I needed for my washer/dryer and furnace within an hour's time. Our home is an old one and had been vandalized so needed some new lines put in and connected at the breaker box. Since they did such a great job with this we called them again for troubleshooting our upstairs and they came out and after some frustrating times, they did get most of the lights working to where we are satisfied. In the future we will more than likely re-wire the whole house and upgrade to a 200 AMP service and will consider using Action for that work as well.

I just joined Angie's list and found this company at the top of the list. Here was my experience. It was the middle of a hot summer and my air conditioner went out. Another service provider recommended that I get a new unit. I wanted a second opinion and noticed that this company provides free estimates. They came out looked at the unit and recommended that I replace a part. I agreed to have him replace the part. I did not realize the full price he was going to charge me. At the time I just wanted it fixed. When he told me the price after the service was complete I thought it was high, and he brought it down. Being two years ago I do not know who it was that came out to provide the service from that company, but during the exchange in which the price was negotiated down that individual was rude and didn't employ the best customer service skills. I now use another company which would have charged $125 less than what I paid for the same service, and I would not recommend Action based on the price and the level of customer service I experienced. This review accurately represents my experience. In Response to the Service Providers Comments This review has been modified from a harsher review. After that review the service provider attempted to contact me through my parents. After I did not return a phone call they contacted my parents again to ask if they had contacted me and asked me to contact Action. I called Action and asked them to stop calling my family. The representative from Action attempted to pressure me into changing my review. At the time I was unsettled by the representatives persistent attempts to contact me. I stated I would not alter my review, and I again asked him to stop contacting me and my family. He then began to say, "don't be a sissy." The conversation continued and the representative ended the conversation, "ok sir have a nice day."

Excellent, neat and clean, efficient, prompt, and as it was a coupon special and I did not need emergency work he was able to schedule on my time frame. I asked about water heater and he took the time to check it out too. He did clean our WH boiler unit as well as inspect it. He aslo answered my questions about it.

Everything went well even advised me on my water heater.

Very professionally, on time, and took care of equipment. Would recommend them!

Arrived on time. Inspected furnace to be sure it would be functional as winter progressed. No repairs needed. Cleaned the furnace. Good to go.

He gave me a rather expensive estimate, without coming to look at anything.