Also doing business as Action Heating & Air Conditioning Inc. and Action Mechanical Services. Additional contact: Michael Williams. Additional phone: (419) 726-1545. We are carbon monoxide certified by NCI. We are also NATE certified. We are carbon monoxide specialist. We serve a 30 mile radius around Toledo, including Monroe County in Michigan.
Business highlights
34 years of trusted experience
Veteran Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered
Eco Friendly
Services we offer
Heating & air conditioning, electrical, water heaters & air duct cleaning. *FREE IN-HOME ESTIMATES FOR NEW EQUIPMENT. *FREE OVER THE PHONE ESTIMATES FOR IN HOME SERVICE AND REPAIR.
air duct cleaning, heating & air conditioning/hvac
 + 0 more
unknown
Description of Work: Replaced a faulty inducer. |My issue was when the owner (Terry?), who came out to service my furnace, became insulting when I didn't want to replace my entire furnace. He was condescending, and told me he doubted they could even GET one since my furnace was such an old model and was an odd one even when they did make it. Interesting part was they found and ordered one that very day. | |Then when the same guy came back he couldn't figure out how to replace it as he'd never "done one of these" and I had to wait for someone else to come from Toledo to take over. The reason given was he had sheet metal and tools and (Terry?) didn't, and the job would require replacing the vent duct. The second guy took my advice on how to install it and no sheet metal had to be replaced. All in all not a professional approach, but a competent installation. Sad, part is I only used them based on an Angie's List special deal. Which I think is why I got attitude early on.I was getting the service call at 40% off. | |I might consider using them again if they were the least expensive of a group of estimates.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$632.72
Response from Action Heating & Air Conditioning & Electrical
Thank you for your response and business. I'm truly discouraged we let you down. When I arrived at your house on time that morning I found that your inducer was in fact faulty and needed to be replaced. Your furnace an Arco Air was an unusual furnace and relatively old according to you. I rarely see this brand in our area and was uncertain if I could even obtain parts. My suggestion to replace the furnace was based on its age and condition, I didn't feel I was being condense ding in any way, you told me you were going through a divorce and you didn't have the available funds. I obtained the information from the furnace and said I would call you as soon as I had any information. Much to my surprise a supplier said he had one in stock, although this was the third place I had to call. I obtained a price and called you immediately and set up an appointment for the next morning as you had no heat. The problem in the removal was the fact that the inducer had rusted and frozen to the exhaust pipe and I was afraid of breaking the pipe as I don't carry any on my truck as my truck is dedicated to service. I called one of our installers and asked him to come by in the event any pipe was needed he stocked it on his truck. If you had some advice on how to remove the pipe, I certainly would have been open to hearing it as I struggled with the pipe for about ten minutes. I think your grade of our service is unfair and unwarranted, I am an experienced service technician with over 40 years of expierence and am NATE certified as well as having performed thousands of service calls successfully. I would think you'd be appreciative of a company who is willing to call in an additional crew when problems arise, you were not billed extra for this in any way. Our goal is to provide high quality customer service at a fair price, I believe we did that. Terry Williams
Joe G.
02/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Action replaced a furnace in my elderly fathers home. The old one quit and was unrepairable, 30+ years old. They were at my Dad's home within 30 minutes of my call, and had a new furnace up and running before the end of the day so that my Dad had heat that night. They came back the next day as promised and finished up all the permanent connections. Very professional, responsive and customer friendly. They removed the old furnace from the basement and left the premises in neat condition.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,300
Response from Action Heating & Air Conditioning & Electrical
Thank you for your review. It was a privilege to work with you in meeting your Dad's needs. We have a rather large senior customer base so we are very accustomed to working alongside family members who are watching out for their loved ones. Your Dad was a joy to talk to, and at 92 years old, it was amazing to listen to his stories. He certainly was involved in the decision process, and knew what he wanted. Thank you also for your compliments regarding how we performed our job responsibilities. We try very hard to deliver excellence everytime, and it's alway's nice when our customers recognize our efforts. We are here for you whenever you need us. Mike Williams
Robert R.
01/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49.95
Response from Action Heating & Air Conditioning & Electrical
Thankyou for your business, and your review. Call us anytime you have a need. Mike Williams
James E.
12/2014
5.0
heating & air conditioning/hvac
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Action Heating & Air Conditioning & Electrical
Thanks for the review. I was surprised to find the furnace short cycling due to overheating. As we discussed, it became obvious that this has been going on since the furnace and duct system were installed a few years ago. I hope my suggestion to contact the original contractor who did the work led to the issue being dealt with under warranty. Let us know if we can be of help in the future. Mike Williams
Arlene W.
12/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: They checked my furnace. They came on time, were extremely pleasant and it went well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Action Heating & Air Conditioning & Electrical
Thank you [member name removed]. I just read your review regarding the furnace check back in November. Ironically, I was just back at your house on New Years Day because the furnace stopped working. I'm glad you called, and that I was able to respond immediatly. This is a good example of what we say to customers all the time when were at their homes servicing their furnaces or air conditioners. Even though everything checks out good at the time we truly can't always predict failure. In your case the main limit went bad almost 2 months after your furnace check . It wasn't until removing the limit that we saw the cause of the failure which was water that had dripped from the A/C coil onto the limit during the summertime use of the A/C system. The limit finally failed causing you to have no heat. Thankfully, we stock on our trucks most common parts necessary to repair and restore heat for our customers. Thankyou for continued confidence, and trust in our service. Our guarantee after servicing a furnace or A/C system is that if it fails within the season we don't charge a service call to come back. Mike Williams
Latanya V.
12/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Installed new furnace.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Action Heating & Air Conditioning & Electrical
Thank you for your business! Mike Williams
Andrew D.
12/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: They called me ahead of time to share they were on the way. They spent about 45 minutes going over the system with cleaning and inspecting. All went well and I felt it was a good comprehensive service, as advertised.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Action Heating & Air Conditioning & Electrical
We appreciate your business. Call us when you need us. Mike Williams
Mary K.
12/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$5,900
Response from Action Heating & Air Conditioning & Electrical
Thanks for your business. I appreciate your confidence and trust. Your project was a challenge do to the age of the home and unaccessability of the duct system but we worked through to accomplish the job and resolve the problems. Mike Williams
Edward C.
12/2014
4.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: After a couple of miscommunication services were performed to my satisfaction. Service person was friendly, professional & helpful. I plan to use service again.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$98
Christina B.
10/2014
5.0
air duct cleaning, heating & air conditioning/hvac
 + 0 more
unknown
Description of Work: The technician inspected and cleaned the furnace, gave advice on obtaining a filter that is easier to use than the one we have been using. He was very professional and thorough, didn't try to sell us something we did not need and I would certainly recommend this company to anyone and we will definitely use them again. A++++
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Action Heating & Air Conditioning & Electrical
Thank you for your kind words. I hope you were able to resolve the issue with your fire place as well. Please keep me posted. Hope that tip on the filter makes it easier to change in the future. Thank you again. Terry Williams
Sandra M.
10/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Furnace Cleaning and Inspection. The service technician provided me with helpful suggestions to help keep my system running optimally.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Action Heating & Air Conditioning & Electrical
Thank you for you business! Mike Williams
Rebecca S.
10/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Action Heating & Air Conditioning & Electrical
Thanks for your review. Terry Williams
Travis G.
10/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: 22 point inspection and cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Action Heating & Air Conditioning & Electrical
Thanks for your review.
Carl P.
10/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Missed first scheduled appointment. Took two calls to get a response and re-schedule. They performed service as contracted and then refunded cost due to missed appointment.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$49
Response from Action Heating & Air Conditioning & Electrical
Thanks for the review. I apologize for the mistake on our end regarding your first appointment. We strive to never miss an appointment, and thankfully it is very rare that it happens. When we drop the ball we certainly do everything possible to make it right, and in your case refunded your Angieslist purchase and performed the furnace check for free. I hope you will accept my apology, and allow us to service your equipment in the future. Mike Williams
Thomas G D.
09/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: It was a deal for $49 for a seasonal furnace tune-up. It was fine and we had no complaints with them.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Action Heating & Air Conditioning & Electrical
Thanks for your review, it's always nice when we can give you a clean bill of health on your furnace. Yearly service can catch those small things before they become major, perhaps doing serious damage. Thanks for your business Terry Williams
James E.
09/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: I had bought a furnace cleaning\tune up on Angies list. Did not use until Mid -summer. I asked the tech to check my AC unit also. He suggested that i use my Angies List purchase to sevice AC only and wait on the furnace until fall since it wouldnt be used until fall time and I could save money by purchasing another Angies List service voucher as opposed to being charged full price therefore saving me money in the long run, I appreciate their advice and will do this. Great company!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Action Heating & Air Conditioning & Electrical
Thank you for your nice comments. We appreciate your continued business. Call us when your ready to have the furnace checked. Mike Williams
Cynthia G.
08/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Bought a coupon deal to get the air conditioner serviced. No problems.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69
Response from Action Heating & Air Conditioning & Electrical
It was nice to meet you and I hope you enjoy your new home. Pemberville is such a nice town. Thanks for your time and trust in our company. Terry Williams
Audrey B.
07/2014
5.0
electrician, heating & air conditioning/hvac
 + 0 more
Very good, I'm very happy.
Description of Work: Install new furnace and new AC
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Action Heating & Air Conditioning & Electrical
Thanks, we appreciate your kind words, we work hard to earn your trust and understand how important your home is too you. We need more clients like you. Thanks Terry Williams
SARAH P.
06/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: inspected and cleaned furnace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Action Heating & Air Conditioning & Electrical
Thanks for taking the time to write a review, glad I found everything in good working order. It was nice chatting with you and I appreciate your trust and business. Terry Williams
Monica C.
06/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$175
Response from Action Heating & Air Conditioning & Electrical
Thanks for your review, I think we have your problem solved. Terry Williams
David H.
06/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Action Heating & Air Conditioning & Electrical
thanks for your review. Terry Williams
Denise P.
06/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Called in the morning because I had no heat and it was very cold. They came out within a couple of hours. Quickly identified the problem....my thermostat was not working properly. Gave me a couple of options for the fix. Had everything needed to complete the work on hand. I had the thermostat replaced with a new one and I couldn't be happier with the result....especially with the cold winter we had. In addition, he also noted that my furnace motor was loud and that it was still under warranty. He was able to order the part and returned on a different day to complete that work. What a big difference that made! I really appreciated that he mentioned it. I would not hesitate to use Action Heating again.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Action Heating & Air Conditioning & Electrical
Thanks for your reply, was glad I was able to get your part covered under the warranty, even though we didn't install the furnace, that loud noise had to be really annoying. Thanks for your trust. I look forward to seeing you in the future, Terry Williams
Ledia & Jeffrey B.
06/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Installed a new furnace.they did a good job
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$2,250
Response from Action Heating & Air Conditioning & Electrical
Thank you so much for having us install your new furnace. You have an excellent warranty that comes with it so enjoy the peace of mind that your covered for any problems that could occure. Thanks for choosing Action. Mike Williams
Peg F.
06/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: They installed a new a/c, furnace and water heater. We were totally impressed with the company - no pressure to purchase one unit over another, just the info laid out so we could make an informed decision. |The workmen were very polite. They kept us updated on daily progress and answered all of our questions. These guys worked hard! They had to move the stacking washer/dryer in a very small bathroom to replace the water heater - what a pain, but it was done with the same care and attention as the a/c and furnace. We highly recommend this company - even the dog liked them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Response from Action Heating & Air Conditioning & Electrical
Thanks, dogs usually like me, lol....I'm glad your happy with your new system. It should keep your house warmer and cooler and save you some money. Thanks for your trust and kind review. Terry Williams
Sherry S.
05/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Check furnace and explained the function of the humidifier for me. Very helpful
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Action Heating & Air Conditioning & Electrical
Thanks for taking the time to write a review, it really does matter to us. I'm glad you now have a better understanding of your system and how it works. Humidification is important and makes the home feel more comfortable. Call us if you have anymore questions. Terry Williams
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Electrical,
Water Heaters,
Air Duct Cleaning,
Stereo and Home Theater Systems
FAQ
Action Heating & Air Conditioning & Electrical is currently rated 4.8 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Action Heating & Air Conditioning & Electrical accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, Action Heating & Air Conditioning & Electrical does not offer free project estimates.
Yes, Action Heating & Air Conditioning & Electrical offers warranties.
Action Heating & Air Conditioning & Electrical offers the following services: Heating & air conditioning, electrical, water heaters & air duct cleaning. *FREE IN-HOME ESTIMATES FOR NEW EQUIPMENT. *FREE OVER THE PHONE ESTIMATES FOR IN HOME SERVICE AND REPAIR.