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Action Heating & Air Conditioning & Electrical
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Also doing business as Action Heating & Air Conditioning Inc. and Action Mechanical Services. Additional contact: Michael Williams. Additional phone: (419) 726-1545. We are carbon monoxide certified by NCI. We are also NATE certified. We are carbon monoxide specialist. We serve a 30 mile radius around Toledo, including Monroe County in Michigan.
Business highlights
Emergency services offered
Veteran owned and operated
35 years of experience
Services we offer
Heating & air conditioning, electrical, water heaters & air duct cleaning. *FREE IN-HOME ESTIMATES FOR NEW EQUIPMENT. *FREE OVER THE PHONE ESTIMATES FOR IN HOME SERVICE AND REPAIR.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8311 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 6% | ||
| 3% | ||
| 0% | ||
| 1% |
Showing 276-300 of 311 reviews
Brent L.
May 2011
Excellent service & value.
Diane F.
May 2011
Having just recently moved I requested that the A/C unit be cleaned and checked before I turned it on. Terry not only cleaned and ran the A/C, he educated me about how to keep it clean for maximum efficiency. He also inspected the furnace, which is equally as old, and explained how the furnace worked and noted a minor problem. He was professional, knowledgeable, and I got more for the money than I expected. I would definitely call Action again for future service.
Response from Action Heating & Air Conditioning & Electrical
"Thank you for the opportunity and enjoy your new home the view is incredible."
WAYNE P.
May 2011
Had to have my furnace serviced and instead of just fixing as I asked the tech kept on trying to have me buy a new furnace when I already told him I didn't have that kind of money. During my time with the tech he talked down to me and was very unprofessional. He certainly did not treat me like I would treat a customer. In talking to another heating and cooling company they said that I was charged quite a lot more than I should have been. Also, he left parts from the old part just laying in the furnace making me think that something major had broken. If this is how they treat their customers I have no idea how they stay in business. I will make sure to advise all my friends not to go to Action for any heating and cooling service.
Response from Action Heating & Air Conditioning & Electrical
"First, I want to apologize that you feel we let you down. Our goal is to always exceed customers expectations. Mike and I have been committed to that for many years. When I arrived at your home I diagnosed that you had a bad motor. The furnace is approximately 20-25 years old and was manufactured by the Clare Furnace Company. This company, which is now out of business was located in Canada. The parts for this brand are very difficult to find and are expensive. The reason I was persistence in encouraging you to consider purchasing a new furnace was two fold. First the 30% tax credit was ending on Dec 31st 2010. This was an opportunity to take advantage of this very generous offer from the federal government. Secondly. the furnace is past its life expectancy and will more that likely need replacing in the near future, I wanted to impress this upon you so that you could make the best decision for yourself. We drive specialized service vehicles and stock most common parts to avoid unnecessary trips to the supply house. However due to the brand and age I did not have the motor. This required making calls and picking up the parts. The pulley had to be replaced as well. The exact part was not available and commercial grade pulley had to be used. This added to the cost as well. All pricing was disclosed prior to performing the work and you authorized me to proceed. You did call us back one week later because you thought the motor was making a noise and I responded promptly, came back to your home and found no problem with the motor installation. We both agreed at that time there was no unusual noise. We did discuss the parts that were left, the old motor brackets. We are required by law to leave the old parts. And specifically the old brackets were left in the bottom of the furnace so that if a bracket were to break in the future they would be there.These were not a safety hazard and didn't interfere with the operation of the furnace, We regret at no time did you indicate you were not happy with our service or pricing. Had you expressed any dissatisfaction to us we would have attempted to resolve the issue immediately. It wasn't until reading the report 5 months later that we were aware of your dissatisfaction. As you can see we work hard to satisfy our customers. Our goal is always 100% satisfaction. We are never happy unless we achieve this. I invite you to call us to discuss any of your concerns. We remain willing to reach a resolve and restore your confidence. Terry Williams"
Nick N.
May 2011
My experience with action was super. They promptly came at the time scheduled. They were clean and professional while inside my home. The gentleman serviced my system and provided me with information about the importance of maintaining my system. I would refer ACTION to anyone!
Response from Action Heating & Air Conditioning & Electrical
"Thank you for your business. We appreciate the opportunity to be your HVAC service povider."
Andrew K.
May 2011
I have called Action Heating and Cooling on two occasions. The first time was in the dead of winter, and my furnace would not start, it would light for a minute, and go out. I called Terry Williams at 11pm, he asked me a couple of questions about my furnace, and then proceeded to walk me through fixing the really minor problem myself. It took me about 1 minute total to fix some grime that had built up on the censor. He walked me through everything on the phone, and didn't charge me a dime. The next time I called Action was in the 90 degree summer. The air conditioner had stopped working completely. I called Action and Terry Williams came right out, replaced a small part that was shorting the system out. He charged me for a little labor and the part. It took him about an hour start to finish. I've never had a problem since! I would recommend Action Heating and Cooling to anyone in this world. They are very professional, and will do whatever they need to do to get the job done in a timely manner, and at a minimal expense. Andrew Kistner
Response from Action Heating & Air Conditioning & Electrical
"We don't mind helping our clients out when they have a service issue that we can talk them through over the phone, as long as you feel comfortable with it, We generally carry most parts on our trucks and can get you up and running in no time. Thanks for you report, it folks like you that keep us in business and we appreciate it. Thank you Terry"
NatashA S.
May 2011
Hello all, Terry from action heating and cooling came to my home to provide a estimate for a new furnace. Upon his inspection he notified my family and I that our water heater was expelling large amounts of CO2. Thank god for Terry and his vigilance. Terry, and his crew came to my home immediately to preform all of my repairs they came early and got the job done. I highly recommend ACTION HEATING AND COOLING their prices are right their punctual, and exceeded all my expectations. I will only use ACTION HEATING AND COOLING for my heating and cooling needs. Thank you Terry and the Crew you're great !
Response from Action Heating & Air Conditioning & Electrical
"I too was thankful that I found the Carbon Monoxide leak from your water heater, thanks for your business, Your family has done business with us for many years and am glad that we can be of service to you as well, that means a lot to Mike and I. Thanks Terry."
Pam S.
May 2011
Action heating installed my furnace and central air unit they have fast , efficient ,very professional service . Action stands behind their services 100 percent . I have been using Action heating since 1994 I would highly recommend Action for heating and cooling services . Action is honest and trustworthy .
Response from Action Heating & Air Conditioning & Electrical
"Thank you for your report and I am so glad you had enough confidence in us to recommend us to your family. Mike and I take our business seriously and will always do our best to make you happy. Thanks"
Matthew L.
May 2011
Great. Arrived when they said they would - clean and professional. Identified issues and had what they needed on the truck to make repairs/adjustments. Everything was back up and running and I was waving good bye.
Response from Action Heating & Air Conditioning & Electrical
"Thank you. We perform general annual maintenance service for hundreds of customers and appreciate the trust and confidence you have placed in us."
Susan W.
May 2011
When our furnace went out, Action responded amazingly fast. From the time of the initial call to the time they were on our door step it was less than an hour. They were able to diagnosis the problem (including an issue with the gas meter) and get a new system up and running in no time. The price was more than fair and they discussed the tax credit with us so we could get the best bang for our buck! I was able to get myself back to work knowing that they were handling the situation and that my family at home would be taken care of. Their staff are the best. I will definitely refer them to all my friends and family. THANKS ACTION!
Response from Action Heating & Air Conditioning & Electrical
"Thanks you for your report, the tax credit is still available on certain products. I think you will be happy with the decrease in your gas bill as well. Again thank you."
Rick T.
May 2011
I have been pleased with their service and have had no problems with the installation or follow up.
Response from Action Heating & Air Conditioning & Electrical
"We are always please to accomadate the needs of landlords and investors and have furnaces that are of high quality and are economically priced. Mike and I personally stand behind our work."
Christine S.
May 2011
I called on a weekend and was surprised to find someone answered the phone! I chatted with Terry about my problem, which was my water heater pilot light was out and I could not figure out how to relight it. He helped me on the phone for a while but it was just not relighting easily. So a service call was required. It turns out that I have a water heater that is very tricky to relight. Terry not only relit the pilot, but showed me how to do it. He was on time. The service call cost exactly what he told me it would, and he actually made the experience kind of fun.
Response from Action Heating & Air Conditioning & Electrical
"lighting pilots can sometimes be tricky and a little scary and we are glad to provide this service and will even try to walk you through it over the phone, Thanks for your kind words."
Brandon B.
May 2011
Terry from action heating and cooling installed a furnice for me. He showed up on time and I was very impressed with his professionalism and knowledge as he explainded how to fix the problem. The furnice was installed very quickly and there has been no problems since it has been installed. I would recommend him very highly to anyone who is thinking about having work done to there furnice or air conditioning unit. You will not be dissapointed!
Response from Action Heating & Air Conditioning & Electrical
"We love to work in older homes and understand them and will always take the time to make sure its installed correctly. Thanks for your vote of confidence."
Debra G.
Apr 2011
Action has serviced our furnace and air conditioner ever since we have lived in our current home -- over 5 years. They installed a new furnace for us in 2009 and it was so easy. They explained the size of furnace we needed, the choice of manufacturers and the options available. They scheduled the date and time for the installation and they arrived on time and had the furnace installed in no time (I have to admit, I figured it would take all day, but they were done before lunch!) The crew was very polite and respectful. We have scheduled them to return in a couple of weeks for our annual furnace & air conditioning service. We highly recommend Action Heating & Air Conditioning.
Response from Action Heating & Air Conditioning & Electrical
"Member, Thank you for your report. We appreciate your continued business and the confidence you have in us. We are always here to serve you and meet your needs. See you in a couple weeks:)."
David B.
Apr 2011
Great overall service. Actions stresses preventative maintenance which is a very good thing!
Response from Action Heating & Air Conditioning & Electrical
"Thank you for your kind words and we do stress preventative maintenance."
Ben F.
Apr 2011
We live in Columbus, and own a small, old house in Toledo where our daughter has been living. She was being married in a few days and soon will move out. Then we will sell the house. The pilot light on old furnace was going out repeatedly. Checked Angies List and BBB for heating firm in Toledo. Action had good ratings on both, so we called. A representative responded promptly. Said he noticed combustion fumes when he entered the house. Found large crack in heat exchanger. Given that we do not live in the house and intend to sell it soon, he recommended a basic 80 percent efficiency furnace and said he could have one in operation that day but would need to return a few days later to complete the installation. We agreed and Action performed as he said. We were very pleased with everyone who came to the house. By the end of that second day, the new furnace was completely installed, and the old furnace was gone. The work area in the basement was clean. I examined the installation, and in my opinion, the workmanship was excellent.
Response from Action Heating & Air Conditioning & Electrical
"Thanks for you report."
David A.
Feb 2011
I called Action Heating, Air Conditioning, & Electrical To find out about a new furnace. I was so impressed with their knowledge that I scheduled an appointment immediately. They took care of all my needs and even gave me some money saving tips for winter. I've found the best HVAC contractor in Toledo and I wouldn't use anybody else.
Response from Action Heating & Air Conditioning & Electrical
"Glad we could be of service"
Bonnie C.
Jan 2011
Work was done promptly and efficiently. They have been servicing my air conditioner and furnace for years. They have never let me down when I needed them. One time, when Terry forgot to call me back to set up an appointment, he did not charge me for the call when we did get it scheduled because he said his customers should not be treated that way. Action will continue to be my "go to" company for heating and a/c work.
Response from Action Heating & Air Conditioning & Electrical
"Glad we could keep your furnace in good shape and help it to last for many years to come."
Kathleen A.
Jan 2011
They came on a Saturday. I liked that he explained everything to me. He explained about my furnace in terms that I could understand. He was very clear about what they were doing and what I could expect. He didn?t talk to me like I was sub-human because I didn?t understand furnaces. He made everything clear and nice. I knew what he was doing and what was going on. I appreciated that. The original thermostat was one of the first generation digital thermostats, and they replaced it with something more modern than that. Everything was clean when they left. The price of $200 was not just the service but it included the cost of the thermostat. This was my first experience with them. I actually found them on Angie?s List and read the reviews. I would rate them highly and would use them again in the future; in fact, they are coming to put in a new humidifier on Monday.
Response from Action Heating & Air Conditioning & Electrical
"We are happy to come out on Saturday as we realize our clients can't always get off from work. Thanks for your kind words."
Michael J.
Aug 2010
Awesome. Action Heating and Cooling were very professional and provided excellent service. They subcontract the air duct cleaning to another company and they were awesome also. No complaints. I wrote one check to action and they paid the subcontracting air duct cleaning company. I would use them again and recommend them highly. The house we aquired was filthy. Tons and tons of cat and dog hair in the ducts. They came and did a great job. They explained everything they were doing along the way. The A/c Service was great. We needed a recharge and the service person explained everything. The funance is very old but the serviceman explained it was in great shape. He check it completely and gave it a clean bill of health. He verbally gave us an estimate of what a new furnace would cost, but only after we asked. He never attempted to sell us a new furnace.
Response from Action Heating & Air Conditioning & Electrical
"Thank you for your kind comments. We are always willing to connect our customers with dependable trustworthy companies that provide services we dont perform."
Mike G.
May 2010
I had use Action several years ago to install a new furnace in the house I was living in at the time. When I moved into a new home and once again needed a new furnace I immediately called Action. They were so honest, patient and professional the first time I used them that I was confident they would provide the same quality service the second time. I was not disappointed. I highly recommend Action Heating and their honest, dependable work!
Response from Action Heating & Air Conditioning & Electrical
"We appreciate all of our customers, especially those like yourself that continue to use our services even when moving from one home to another. Thank you!"
Gary P.
Mar 2010
They were prompt and pleasant to work with. Thank you.
Response from Action Heating & Air Conditioning & Electrical
"We pride ourselves in providing emergency service for our customers. Thank you for your business."
Carol G.
Dec 2009
My carbon-monoxide detector went off on a Monday night, on Tuesday I had 2 estimates to replace the boiler. Terry was very knowledgable and thorough explaining everything they would do. His price was right and I signed on the dotted line. They were there the next day, which, by the way, was the day before Thanksgiving, I am very thankful - his crew was great, ALSO very knowledgable. Very concerned about not damaging anything in my house. They got the job done in record time and their clean up was amazing. I had my family (son/dght.in-law/grandchildren) coming to stay with me that Wed. for 4 days, so it was very important to get all this done quickly. That night I had a little problem, the boiler needed a little tweaking. I called Terry and he sent Scott (his foreman) out immediately, at 9:00 PM. I am very impressed with this company and would recommend them to everyone.
Response from Action Heating & Air Conditioning & Electrical
"We are always so happy when we can provide the exact kind of service that meets the needs of our customers. The health and safety our customers is our highest priority. Thanks for choosing to do business with us. Mike Williams"
Gary P.
Dec 2008
It was a very good experience. I would recommend Action Heating to anyone. I was very pleased.
Response from Action Heating & Air Conditioning & Electrical
"Thanks for your business"
Daniel S.
Dec 2008
Great experience with Action. Terry, one of the owners, came over to do the assessment himself. He was friendly, honest and professional. I'm a first time homeowner and he took a large chunk of time walking me through the process and giving me the info I needed to make my decision. The price seemed right, too. I wasn't actually there during the install, so I can't comment on that, but when I got home, the furnace was in, everything was cleaned up, and Mike (Terry's brother) called to let me know things went smoothly. A couple weeks after the install, the furnace needed an adjustment and Terry and his guys were over there immediately. There was no hassle and the work was done perfectly. You can tell that Terry and Mike really care about their reputation and the quality of their work (even after you've paid). Overall, I've been extremely pleased with Action and would not hesitate to use them again for any heating or A/C needs I have. I will also be using them for my yearly maintenance. You just can't go wrong with this company.
Response from Action Heating & Air Conditioning & Electrical
"Thank you and I'm glad your happy with your new system"
Jennifer M.
Dec 2008
We initially called Action to investigate a problem with our furnace (blower was not turning on) but asked them to do a complete inspection. The found cracks in the heat exchanger, and showed them to my husband using a borescope. They also explained that (a) the cracks were leaking carbon monoxide into our home, (b)our furnace was over 20 years old, so parts would be impossible to find, and (c) it was horribly inefficient for the size of our house. They quoted us an extremely reasonable price on a new, smaller, EnergyStar rated furnace that included complete installation on our existing ductwork. They were very prompt about all appointments, friendly, and explained things very well. We were very pleased with their work, and are planning on asking for their help with some electrical upgrades in the future.
Response from Action Heating & Air Conditioning & Electrical
"Thank you for your testimonial. We take very seriously our responsibility to certify that furnaces are safe to operate. We use cameras, combustion anylizers, and visual inspections to insure our customers dont have to worry about their furnaces."
Licensing
State Contractor License Requirements
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FAQ
Action Heating & Air Conditioning & Electrical is currently rated 4.8 overall out of 5.
Action Heating & Air Conditioning & Electrical accepts the following forms of payment: CreditCard
No, Action Heating & Air Conditioning & Electrical does not offer free project estimates.
No, Action Heating & Air Conditioning & Electrical does not offer eco-friendly accreditations.
No, Action Heating & Air Conditioning & Electrical does not offer a senior discount.
Yes, Action Heating & Air Conditioning & Electrical offers emergency services.
No, Action Heating & Air Conditioning & Electrical does not offer warranties.