Action Heating & Air Conditioning & Electrical

I just want to reiterate how satisfied I am with the purchase of my humidifier from Action Heating. I am now living in a static free environment. I am thankful to Action Heating for their prompt response to my call. They came out and got the job done fast, efficient and thorough.

The technician told me that it would either need a major repair or a full replacement. I got another estimate from a different company that was a fraction of the cost and was a minor repair.

Arrived on time followed by a little tour to check the extension of the work to be done. Cold weather is always challenging to perfornm work around the house b ut there were no issues and everything was solved and operational in 5 hours. In addition they provided me with a list of potential hazards due to nor ideal conditions of some electrical equipment and asked me to schedule a new visit so the additional work could be done if agreed to.

They were all right. They did a nice job. The furnace is in and it looks good. Initially, I was not happy with their follow-up and there were a couple of other issues that I was not happy about. However, to their credit, I received a call from the guy who sold me my new furnace. He was very apologetic about the poor service and actually admitted that they had screwed up. One of the issues I had was that it took them a long time to remove the old furnace. They were supposed to haul the old furnace out and the guy said he would have somebody come over in two days. It sat in my basement for 1 1/2 weeks and I finally had to call. He did admit that they were in the wrong. The guy said he had a death in the family and he was sorry. I was bothered by that and a couple of other issues but Terry (from Action) did call me and talk to me about the service. To be fair, the furnace works great and my house was toasty warm all winter long. It also looks like my gas rates likely went down so that is a good thing. I guess that I would recommend Action since it is a nice furnace and they DID put it in in the space of a day. I would just caution anyone hiring them to keep on them if something seems amiss or out of the ordinary. They do seem to be responsive to the concerns of the customer. In reading the provider response, the only comment I will take issue with is the statement that "Scott" tried twice to call me to arrange to remove the old furnace. That never happened and as I work out of my home, I am always there. Other than that, my amendment stands. Thank you.

Everything was positive! I was very impressed with thoroughness and call back!

Action Home Services, doing business as Action Heating, Air Conditioning, and Electrical conducted the installation of my furnace in a way that could be described as problem-solving. Whatever was necessary to provide me with a high quality product, delivered in the most professional way possible, they did.

My existing furnace went out just before a cold front was expected later in the week. I called Action Heating as they had installed the furnace some 18+ yrs ago. They were able to come out and diagnose the furnace the next day. Once the verdict was given on the problems with the old furnace, a new more energy efficient furnace was a must. Terry was able to get his crew over and get my furnace hooked up and running the very next day. The cold front came through a few days later and my house was toasty warm and very comfortable more so then before. So overall the service was very prompt and everyone was extremely helpful and friendly. The furnace is very efficient. The quality and workmanship are excellent. I am a very proud and happy customer.

Tuesday October 30th, my 14 year old furnace broke down, I called Action at approximately 7:30am for an inspection, within a few hours, someone came and looked at my furnace. He couldn't do an inspection as the main blower had failed. After a a discussion about the cost of replacing the motor or replacing the furnace, I made the decision to replace the furnace as several repairs had already been done on it over the last year. Mike got me a quote to replace the furnace same day, with several options. After finding what funds we had available for this a decision was made as to which option. Mike was very accommodating, and was able to shuffle his schedule to fit us in, as the cold season is setting in and we had no heat. Thursday morning came and the install crew was knocking on my door. A couple of hours later we had heat again. The only thing that didn't go as planned was a problem with the furnace that was supposed to be delivered, it was damaged at the supplier, so delaying the install about an hour so they could get one that wasn't damaged. I can live with that. Mike was genuinely concerned that everything was okay with the service, from the crew showing up to a follow up call the next day. The install crew did a fine job, and was very polite and considerate. I would definately go to Action again for my HVAC needs.

Excellent. Terry here on time. Work done quickly and efficiently. Described what he was doing as he was doing it so I understood the process. I never use anyone other than Action as I know them, trust them, and feel that their costs are reasonable.

the workman spent three days running all new gas plumbing and installing the new equipment. I couldn't have been more satisfied. that was sixteen years ago and I have had no problems on any of the work performed.

Terry performed a pre-season inspection and tune-up on my furnace and water heater. He explained each step of the process, including a check for a specific problem that's often seen in the heat exchanger in our model of furnace. As it turned out, the heat exchanger was fine, but I did have him replace the igniter that was still working but was 12 years old. (They typically last about 5 to 8 years). He left the old part with the furnace so that we could use it again in a pinch if the new one ever failed. A nice touch! Terry was very professional but with an easy-going manner. I was totally at-ease having him in my home and feel I could trust him to do a good job at a fair price.

The technician called when he was in the area and gave me an accurate timeframe for when he would arrive. Not only was he professional and friendly, he offered a thorough explanation about my furnace's issue and charged me a fair price for the service.

Terry was very friendly and very knowledgeable in his inspection work of my furnace. Was very helpful in answering any questions I had. Always made me feel like he was looking out for my bests interests in his recommendations and not his own. I will definitely use them again and give them nothing lower than a A+ for the visit.

I called action Heating & Air Conditioning to come out and tell me what was wrong with my AC, Heating, and possibly the duct system in my house. I called the number and got ahold of the answering service. Left a message and was promptly called back by Mike. Over the phone, Mike explained to me that the service call would be $69.95. However, if I purchased new equipment the $69.95 would go toward the cost of what I purchased. Therefore, I scheduled a Saturday morning appointment between 10a.m. and Noon. I was called back a few days later by Mike because he could not remember if the appointment was on Friday or Saturday. Mike arrived at my home at 10am on Saturday. I was not home so Mike went over the inspection with my wife. I arrived around 10:15am and Mike was done packing up his truck. He explained that my issue was a clogged filter, which he ran water over with our water hose, and which he subsequently left outside for it to dry. I then asked if anything needed to be replace or changed at that time, and he said no. I then asked him about a new wall unit that I could set on a timer because the one we had did not have that function. He said he could install that today. I then said we would take it. I then referenced his comment over the phone about the service call charge going toward the price of a purchase if we bought something. He then said he didn?t say that. I went on to try to refresh his memory about the conversation and he dismissed it every time. I tried to explain to Mike that our systems would need replacing in the future and we would not use their service if he did not honor what he told me over the phone. He again said he did not say that. I then said to him that you could not remember the appointment date, so how are you so sure you can remember what you told me over the phone. He had no response. I paid Mike $69.95 for our five minute filter wash. Needless to say, I will not use them in the future. And, I will not give them a favorable recommendation if anyone happens to ask me.

It was the hottest days of summer and they came out and replaced my old unit. They honest , fair and professional.

Very, very well from start to finish.

It went very well. Do tell them as much history of the issue as you know. Don't with hold information, be honest. Don't act as if they are scamming you, they are not. Too many times as consumer we have benn pre programmed to not trust contractors and service/repair companies. These guys are very trustworthy.

Terry from Action was great. He provided In depth information regarding repair vs. replace analysis,which made it simple for me to make an informed decision on the maintenance of my heating/cooling system. He worked around my tenants schedule and arrived early to the site completing the install in a timely manner. I would absolutely recommend Terry and action heating to a friend or family member.

Our furnace was occasionally not turning on right away when the house temperature reached the thermostat setting. I called Terry at Action and he was very prompt in coming to our home and evaluating our issue. Terry found a bad sensor, which only needed to be cleaned, serviced the part and our furnace has operated properly since. I appreciate their honestly in that Terry could have easily sold us a new sensor when the old one only needed to be cleaned. It's great to be treated with such honesty and integrity.

My daughter's furnace would not stay on long enough to heat her house. Mr.Williams came to her house the next day after calling for service. He was on time, courteous and very professional. He quickly determined the problem and pulled the flame sensor out for inspection. At this point he could have just said a new one was needed, put in a new one and charged me. Instead, he explained how these sensors can develop a thin film on the surface that would inhibit it's ability to sense a flame, so the heat would turn off. He just cleaned it with a wire brush and re-installed it. I was very pleased with his work and will use them again when the need arises, thanks for a job well done.

Overall, it went very well. He was punctual and professional.

In the first visit, the gentleman arrived on time, was courteous and professional. He performed a diagnostic on the A/C unit and did other investigations and determined that -among other things- the system was out of coolant and informed me of the various options available. I chose to replace the current unit with a newer one rather than fiddle with the old one. We set a date for the work to be done. The technicians arrived on time and again were courteous and professional. They answered any questions I had. They disassembled the old units and replaced them with the new ones, cleaned up after themselves and made sure everything was working properly before they left. It's been several months since the installation, the A/C unit worked great in the summer and the water heater has been working just fine as well.

A tenant furnace stopped working. Action Heating coordinated with the tenant for a time to go to the property and service the furnace. Action Heating went to the property and was able to quickly resolve the problem. This was the smoothest HVAC repair I have ever had done on a tenant property. I will surely use Action Heating in the future.

The contact person's name was Mr. Williams. I would highly recommend them. Their price was very fair. They were excellent in terms of their professionalism. I would absolutely use them again in the future.

My husband and I had a rental home in Ottawa Hills that needed some furnace work prior to our potential buyers purchasing the property last month. We reside in Memphis and had relied on all the excellent Angie's List ratings last summer when we needed a company to do the annual check-up and maintenance. Terry, and all the folks at Action Heating, Air Conditioning and Electrical were very professional, prompt and informative in the summer of 2010. We knew exactly whom to call last month when we needed some information/work done on the furnace. Terry answered our call personally and we made arrangements for him to enter the house (even as we were down in Memphis) and meet the potential buyers there. I should mention he did this on very short notice. We called his cell phone at 9pm the evening before the buyers wanted to meet with him. Although he was already booked the next day, he listened to our urgent request and made our house the first appointment of the day. He spent time with them , explaining the pros and cons of keeping the 52 year old furnace. He also explained their other options: Upgrading the valves on the original furnace or replacing the furnace altogether. Obviously, he could have simply told them they needed a new furnace. It would have been more advantageous for his company, but he honestly gave them all the information so they could make an informed decision. We, as well as the buyers, appreciated his honesty. When it was decided the valves would be replaced, Terry again helped us from afar. We decided to replace all the valves for the buyers. Terry worked with our real estate agent to gain entry into the house to do the work. Knowing he was a trustworthy person, we felt confident about him doing the work independently, without us even in the same state. He had quoted us $500. We were billed $500. I cannot recommend this company highly enough. From the annual check-ups these past 2 years, to the personal service he gave to our buyers, the vent cleaning, and ending with the valve replacement, this company is A+ all the way. My husband and I wish we could find such service here in the Memphis area. Thanks, Terry!!