Action Heating & Air Conditioning & Electrical

I purchased this as a BIG DEAL and was very happy that I did.

Provider called the morning of inspection to inform me when he would arrived. Provider explained to me each step he was doing as he inspected furnace. Provider preformed check points and cleaned furnace. This included the burners. (No other provider has ever cleaned my furnace burners during an inspection). Provider asked and answers all my questions. Provider was punctual, courteous and professional. I recommend him to others, and I will definitely use his services again.

This is the second time I have dealt with Action. The first was at my sisters when she had a minor furnace issue, and the second was at my residence where the problem was not so minor. I called Action and Terry actually tried to help me resolve my issue over the phone which i appreciated, but the problem became major and he had to come out, and in a very timely manor considering the Polar Vortex that recently descended upon us. I like the way these guys operate show up, assess the problem (fried blower motor) layout the options and get going no pressure.They also don't mind giving advice that might help you save service calls. I would definitely recommend Action they're stand up guys. Oh yeah, Terry knows his trivia!!

They were friendly when they called. He apologized for not being able to honor the deal.

He found the problem with the ignitor right away, however we found an even bigger problem with the exhaust piping. Even though his crews were on different job, a crew came out early in the evening to replace and test the furnace exhaust and operation of the furnace to my satisfaction. Meanwhile, Mike made several recommendations regarding my chimney to be caqrried out in warm weather. I was very pleses with the determination to finish the job, and Mike's subsequent follow up call.

My furnace was not working, he came out and assessed the problem. I needed a gas valve and he did not have this item for my furnance type. He gave me some names to call to locate the part and voiced an apology that he could not get the furnace up and running. He had valves but not what I needed. He was professional, came to the house quickly and was very helpful. He explained the problem and explained what needed to be done. He did not charge for the assessment and I am still in awe of the customer service I just experienced. I will call them whenever I need service on our furnance.

He was very courteous and got right to work. He was finished within a half hour and offered up suggestions and answered all my questions. I would use them again. Very professional..straight shooters. |

I was very pleased with with knowledgable service and promptness. Terry was friendly and fair. The price was very reasonable for the service (and part needed) for a Sunday call. I will definitely call Terry for any need in the future.

Mike from Action Heating & Cooling came out to inspect a furnance at a rental property I own. He was prompt and responsive. . He spent about a half hour inspecting the furnance, cleaning the burners, and answering my questions. Overall I was satisfied and felt like the $49 big deal price I paid was fair.

Action Heating, et al, came here for a special Angie's List deal - $49 furnace inspection. The technician was knowledgable, courteous, and got the work done quickly and professionally. I'll call them again, if I need other HVAC work. A really good job - and a great price.

Terry then explained to me that the Lennox pulse furnace isn't made anymore and requires special tools and equipment to properly perform the service. He said he would just be taking my money not doing anything else. I appreciate his honesty,and would hire him again if i had a furnace that he could service.

I first encountered Action Heating through an Angie?s list promotion that they were offering. I was very pleased with the tune up that they had given me. So, I scheduled them to come in and install a automatic humidifier system on my forced-air heating system. They did an outstanding job and displayed an extremely high level of professionalism. Let me explain. My house is old (1897) and full of wood. We have owned the house for almost five years, and I have always dreaded the dryness of winter. I finally got a hygrometer this year and started to measure my humidity level. It was registering anywhere from 20% to as low as 10% on some mornings. My sinuses have been suffering tremendously and my skin is itchy and dry . I have several pets who are trapped in this house all day. I have been seeing signs of itchy, dry skin on them, as well. I had been thinking of investing in a few high quality room humidifiers, but I realized that I would be caught in a time-consuming cycle of filling and cleaning and that my pets would likely never get the best situation, since I would probably not leave them on while I was gone all day at work. So, I called and spoke to owner, Mike, and he spent some time explaining to me the ins and outs of automatic humidification systems. He explained that on the unit they recommend, the Aprilaire 600a, there are two choices as to how it will run. You can set it so that it turns on anytime the furnace is blowing, or you can set it up to run independently of the furnace, with its own humidistat determining when it should turn on and off, based on your true humidity level. He explained in a very detailed way that some people (people who tend to be cold by nature) find that they don?t like it when you set it up to run independently because it means that unheated air is sometimes blowing out your heat registers. He said that if I found out that I did not like that feature, I could call them after installation and they would make the alteration free of charge. He also spent a bit of time explaining that their price includes a five year warranty, which includes a yearly service for the first five years. I said I would opt to include that warranty, since we really would want someone coming in for the annual maintenance. Mike said that they would call me in a few days when they could fit the job in. He said that he had seen my system recently, so he didn?t think he needed to come out and take a look at it. I said that I was really interested to move quickly. He actually called me a few days later on Friday night to let me know that his technicians could come out on Saturday, which was awesome for me, since I didn?t have to rearrange my work schedule. The workers actually showed up during our first Toledo snowstorm. I was pretty impressed that they were even out working on a day like that. Scott and Brendan (I hope I have their names right!), were extremely good natured, professional and pleasant. They made every effort to close the door, to keep the pets in, and to brush the snow off of their shoes. I wish that every company had such conscientious workers. Upon arriving at the house, the workers were a little surprised to discover that our basement drain was not in an expected location for the job. Undaunted, they called Mike, who said that they would include a pump and piping at no extra charge, since he didn?t factor that in to his quote. That was really above and beyond! I was totally prepared to pay for the extra part, since I understood that our old house is sometimes difficult to deal with. Nonetheless, they took care of it for me, and kept me at the original quoted price, despite the extra parts and labor. If that weren?t enough, they were in for another surprise. My husband and I were doing laundry and our sink managed to clog in a MAJOR way right while the guys were working. This meant that it over-flowed all over the floor in the room where they were working. We immediately started to get on the phone with our plumber. However, the guys just said that they would take care of it. They managed to unclog the drain for us so that they could continue working. They also provided us with a little instruction in how we could prevent problems in the future. Again, they went above and beyond the scope of their work in order to fix an unexpected problem. Really amazing! In all, the job took a few hours. It is now about an hour after the install was complete. I can already feel a huge difference in the quality of the air in the house. My skin and sinuses already feel better. My independent hygrometer has already registered a humidity increase from 13% to 30% in the upstairs bedroom, and it looks like it will continue to climb. I LOOOOVE my humidifier and I completely recommend Action Heating. I definitely plan to use them in the future. You can feel very good about the quality and professionalism of this company.

Terry thoroughly inspected the furnace and advised me on the importance of regularly changing the filters because I have my dryer and cat litter boxes in the same room. The filters will help keep the furnace a little cleaner. He then cleaned the furnace, in some cases removing parts, inspecting, then cleaning them. And all the while he kept me informed as to what he was doing and why.

I had the opportunity to do business with Terry and Mike several times over the last few years. They're always punctual and very professional in everything they do, which I really appreciate. Although their prices aren't the lowest it seems to hold true that you get what you pay for, especially with service providers. I asked Terry about their price on my furnace repair and he talked to me about the training and continuing education they go through and provide to their employees to keep their skills sharp and their quality standards high so it made a lot of sense to me. I'm not really interested in doing business with a company that can't even invest in their training and quality equipment just to save a couple bucks. Anyway, my furnace is great now and I'm sure I'll be all set for the winter. I'll definitely be calling Action for all my heating and air conditioning needs in the future.

It was an Angie's List Big Deal that I purchased. It was fine. On the website it said that they would call me, but they didn't, so I had to call them. They came out within 2 weeks after I called them.

They were contracted to perform a simple furnace check and cleaning. The tech was extremely professional. During the checkup, he noticed a minor gas leak in the water heater. He went above and beyond to refer me to an individual to fix the gas leak. Extremely satisfied and impressed.

I called Action after finding them on Angie's List and I wasn't disappointed. Terry was out to look at my boiler the same day I called. He said he would fix it if I wanted, but he recommended replacing it. My husband and I bit the bullet, and a week or so later, two Action technicians came out to install it. They were here on a Friday, then came back and finished up on a Saturday morning. Saturday afternoon, we discovered a leak, so we called Action and they sent Scott back out on a Saturday night to fix it. This company is the best example I've seen of excellent customer service, ever. They were courteous, professional, and knowledgeable, and their prices were reasonable, too. I will highly recommend Action to my friends and family, and I will hire them for any future heating, air conditioning, or electrical needs. I couldn't be happier!

furnace tune up using Angie's list special - good work - good value

tHE SERVICE WENT VERY WELL. tHE SERVICEMAN WAS COURTEOUS AND PROFESSIONAL

It didn't go too well. They were suppose to do a tuneup check on 3 of our furnaces. One of them went to check my first furnace and said "There's nothing I can do with this thing." So they did nothing at all. He checked on my other furnace for about 20 minutes and he said everything was fine and then left and checked the last one for about a minute. A few days later one of the furnaces broke and then a week after that a second furnace broke. The first one that broke, it was his fault because he didn't reconnect a wire properly so eh came back and fixed it for free, and the other one he wasn't sure about so he ordered a part and fixed it for free. So he did everythign right eventually but it should have been done right the first time.

This is the most professional company that I have every dealt with. They were extremely responsive and punctual. Mike explained everything he was doing, which gave me a lot of comfort and confidence that our furnace will be reliable in the upcoming winter season. He also explained the diagnostic features of the unit. I will call Action for any and all service or maintenance needs in the future.

He advised he couldn't clean & check furnace because I have a Lennox Pulse furnace. He recommended Pugh Heating who is also on Angie's list and he would let Angie's list know that he couldn't do the job for to get my return from Angie's list.

Heater now working

It was really good. He was pretty prompt. He answered all my questions. He explained everything that he had done pretty thoroughly. Overall, it went really well.

Terry was on time and, as usual, professional and efficient. They replaced my boiler a few years ago, it was the day before Thanksgiving, so it was a very stressful time for me. Everyone that works there are kind, courteous, hard working and really knows their stuff! I was so impressed! I highly recommend them.