D & L Heating & Cooling

1- I CALLED FOR SERVICE ON 6-15-2005. BILL DOHN MADE THE REPAIR ON THE NEXT DAY. IT WAS DURING A PEAK HEATING SPELL. 2- HE WAS ON TIME, WAS COURTEOUS, AND LEFT IN 30 MINUTES. 3- THE ONLY THING THAT I DIDN'T LIKE WAS THAT I HAVE A LENOX PULSE FURNACE, WHICH HAS ACOUSTIC DECOUPLING SECTIONS IN THE COLD AIR AND THE DISTRIBUTION DUCTS. MR. DOHN POKED HOLES INTO THESE WITH HIS THERMOMETER IN ORDER TO MEASURE THE TEMPERATURE. WHEN THE SYSTEM WAS INSTALLED THEY USED PUTTY TO SEAL THE SMALLEST OF AIR LEAKS. HE DID NOT REPAIR THESE HOLES.

BILL DOHN & COMPANY WERE EXCELLENT. HE WAS VERY HONEST ABOUT OLD EQUIPMENT, QUOTED A VERY COMPETITIVE PRICE, WAS AVAILABLE FOR EVERY QUESTION I HAD WHEN TRYING TO DECIDE BETWEEN ESTIMATES WITH OTHER COMPANIES. HE WAS NOT TRYING TO ''HARD SELL'' ME--WHICH I APPRECIATE. WAS OUT WITHIN 1 DAY TO CHECK EQUIPMENT AND QUOTE, ONCE I ACCEPTED, INSTALLED THE NEXT DAY. VERY PROFESSIONAL AND HONEST EVEN WHEN I ASKED THE DIFFERENCES BETWEEN OTHER MANUFACTURERS. INSTALLATION WAS DONE QUICKLY AND VERY NEATLY. EVERYONE WAS VERY ACCOMMODATING TO MY SCHEDULE AND QUESTIONS. ALL APPOINTMENTS WERE ON TIME. WILL USE AGAIN.

THE EXPERIENCE WAS VERY GOOD, IN TERMS OF INSTALLATION AND PROFESSIONALISM. I GUESS MY ONLY GRIPE MIGHT BE THAT I FOUND A QUOTE FROM ABOUT A YEAR AGO, AND THE WORK THIS TIME WAS ABOUT $1,100 DOLLARS MORE THAN I PAID THIS YEAR. BILL MENTIONED THAT THE PRICES WENT UP THIS YEAR, BUT 50%? OTHERWISE EVERYTHING ELSE WENT VERY WELL. BILL DID COME OUT SAME DAY TO GIVE QUOTE, AND HAD IT INSTALLED WITHIN TWO DAYS. OVERALL WAS A GOOD EXPERIENCE.

BILL RESPONDED WITHIN AN HOUR OF MY CALL. HE CALLED ME AT THE OFFICE TO LET ME KNOW HE WAS ON HIS WAY, AND HE MET ME AT THE HOUSE AT THE SPECIFIED TIME. BILL IS VERY PERSONABLE AND KNOWLEDGEABLE. HIS COMBINED SERVICE CALL FEE AND LABOR CHARGE SEEMED A BIT HIGH. BUT CONSIDERING HIS QUICK RESPONSE TIME, AND HIS HASSLE-FREE COMPLETION OF THE JOB, THIS WAS MONEY WELL SPENT. HE'S DEFINITELY A KEEPER.

VERY PROFESSIONAL, COURTEOUS ATTITUDE BY ALL INVOLVED.

BILL WAS VERY PRACTICAL. THE WORK PERFORMED WAS ALL THAT WAS NECESSARY. I SAVED WELL OVER $5000 BY HAVING THE WORK PERFORMED BY D & L HEATING AND COOLING.

THEY ACTUALLY WERE ABLE TO RESPOND TO MY CALL ONE DAY EARLIER THAN FORECAST. THEY ACTUALLY RESPONDED ON THE SAME DAY. SUBSEQUENTLY THE UNIT WAS ORDERED AND INSTALLED TWO DAYS LATER. THEY WERE PROMPT, COURTEOUS, INFORMATIVE, AND FAST. INSTALLATION WAS COMPLETED IN THREE HOURS.

HE CAME OUT VERY QUICKLY FROM THE TIME THAT I CALLED. HE WAS VERY HELPFUL AND ANSWERED ALL OF MY QUESTIONS. I WILL USE HIM FOR SEASONAL MAINTENANCE ON MY FURNACE AS WELL. HE WAS VERY HONEST AND RELIABLE.

WE WERE EXTREMELY PLEASED WITH THE PROMPTNESS OF THE ESTIMATE (THE NEXT DAY), THE INSTALLATION (THE FOLLOWING DAY), THE PROFESSIONALISM OF THE OWNER AND THE INSTALLERS. THEY WERE ALL EXTREMELY COURTEOUS AND EFFICIENT.

SMALL SHOP, OWNER/TECHNICIAN WAS PROMPT, POLITE, AND QUICK. ALSO QUITE REASONABLY PRICED.

THIS WAS A GREAT EXPERIENCE. THEY HAD THE BEST PRICE, WERE RESPONSIVE, EFFICIENT, CAREFUL CARRYING THINGS IN AND OUT, FRIENDLY, AND PROFESSIONAL. I WOULD DEFINITELY USE THEM AGAIN, AND AM PASSING THEIR NUMBER OUT TO FRIENDS.

DID A GOOD JOB. THEY FORGOT TO SWEEP UP THE FLOOR COMPLETELY, BUT THAT WAS THE ONLY COMPLAINT THAT I CAN THINK OF. THEY DID EVERYTHING RIGHT.

I WAS VERY PLEASED WITH THIS SMALL COMPANY. THEY GAVE ME THE BEST ESTIMATE, AND PERFORMED THE WORK THEY WERE HIRED TO DO. BUT MORE THAN THAT, THEY FOUND A PROBLEM WITH THE FURNACE THAT WAS NOT EVIDENT UNTIL THE OTHER ITEMS WERE INSTALLED, AND THEY DID NOT CHARGE ME EXTRA FOR THE REPAIR. I WILL USE THEM FOR ALL MY NEEDS IN THE FUTURE. I FOUND THEM TO BE HONEST, AND RELIABLE, AND VERY PLEASANT TO WORK WITH.

I CALLED TUESDAY MORNING, RECEIVED CALL BACK STRAIGHT AWAY, AND A COUPLE OF HOURS LATER SERVICE PERSON WAS HERE TO CHECK OUT AND RECHARGE AIR CONDITIONER. HE EVEN STAYED TO CHAT WITH MY HUSBAND WHO, BEING OLDER, LIKES TO CHAT WITH EVERYONE, FOR A FEW MINUTES AND FOUND THEY HAD SEVERAL MUTUAL ACQUAINTANCES. WE WILL BE CALLING THIS COMPANY IN FUTURE FOR ANY HVAC PROBLEMS - LIKE A NEW AC UNIT WHICH I SUSPECT IS IN THE NOT TOO DISTANT FUTURE, BECAUSE THIS ONE MUST BE 30-40 YEARS OLD, AND CAN'T BE TOO EFFICIENT. WE WILL SEE IF IT HOLDS A CHARGE, AND COSTS A SMALL FORTUNE TO RUN THIS SUMMER.

INSTALLED NEW BOILER IN EARLY JANUARY, DURING THE COLDEST TEMPERATURES OF THE YEAR. HAD A COUPLE OF SMALL PROBLEMS AFTER THE INSTALL, THE PERSON WHO INSTALLED THE BOILER CAME OUT 2 DAYS IN A ROW TO MAKE SURE EVERYTHING WAS TAKEN CARE OF, AND WAS VERY HELPFUL IN EXPLAINING EVERYTHING. HAVE HAD NO PROBLEMS WITH THE SYSTEM, NO LEAKS. THE WORK HAS BEEN EXCELLENT, ESPECIALLY CONSIDERING THE AGE OF OUR HOUSE. THE B'S ARE BECAUSE THE WORK AREA WAS NOT CLEANED UP, AND BECAUSE OF PROBLEMS SCHEDULING A TIME FOR THEM TO REMOVE THE OLD BOILER FROM THE BASEMENT.

CLEANED UP AFTER THEMSELVES. THEY EVEN DID EXTRA THINGS FOR ME. I'VE ALREADY RECOMMENDED THEM TO A COUPLE OF PEOPLE.

BILL WAS PLEASANT AND PROFESSIONAL. HE WAS INFORMATIVE AND EXPLAINED WHAT THE PROBLEM WITH THE FURNACE WAS. HE ALSO GOT BACK TO US VERY QUICKLY ON A WEEKEND.

VERY PROMPT AND HELPFUL. SHOWED ME YET ANOTHER FILTER I WAS UNAWARE OF THAT NEEDED ATTENTION, TOLD ME WHERE I COULD FIND ONE, HOW TO REPLACE IT ON MY OWN, AND HOW OFTEN.

OUR HOUSE WAS DESIGNED TO HAVE TWO SEPARATE HEATING/COOLING SYSTEMS. D & L HAD PREVIOUSLY REPLACED OUR HEAT PUMP AFTER IT WAS STRUCK BY LIGHTNING, WITH GREAT RESULTS. OUR OTHER ELEVEN YEAR OLD GAS FURNACE STARTED BREAKING DOWN AND OVERHEATING ON A REGULAR BASIS. THE ORIGINAL APRIL-AIR HUMIDIFIER HAD ALSO STOPPED FUNCTIONING. MR. DOHN ARRIVED SHORTLY AFTER WE CALLED AND REPAIRED THE OLD FURNACE. HE EXPLAINED, WITHOUT ANY PRESSURE, HOW WE COULD REPLACE THE FURNACE AND HUMIDIFIER, IMPROVE THE HEATING AND SAVE ENERGY. THE NEXT DAY HIS HIGHLY SKILLED AND THOUGHTFUL CREW INSTALLED THE NEW TWO STAGE GAS FURNACE AND HUMIDIFIER. THE CREW ARRIVED AS SCHEDULED AND PERFORMED A VERY PROFESSIONAL AND CLEAN JOB. WE IMMEDIATELY NOTICED IMPROVEMENT IN HEATING AND COMFORT. THIS IS A FAMILY BUSINESS THAT BEHAVES LIKE ONE.

VERY REASONABLE, VERY NICE, CAME AS SOON AS HE COULD ON A SATURDAY.

JOSH WAS GREAT TO WORK WITH IN EVERY POSSIBLE WAY: EASY TO TALK TO, RESPONSIBLE, VERY NEAT AND VERY FLEXIBLE. HE REPLACED OUR FURNACE IN THE SUMMER AND THEN WAS PERFECTLY FINE WITH HOLDING OFF ADDITIONAL DUCTWORK WHILE WE HAD AN ADDITION BUILT. IN NOVEMBER HE CAME BACK OUT WITHIN A WEEK OF CALLING HIM AND RAN THE ADDITIONAL DUCTWORK TO THE NEW ROOMS AND WORKED WELL WITH MY BUILDER IN DOING THIS. AFTER 15 YEARS OF FIDDLING AROUND WITH FURNACE SERVICE PROVIDERS FOR THE YORK SYSTEM THAT WE INHERITED WITH OUR HOUSE, I AM SO HAPPY TO KNOW THAT JOSH WILL NOW BE MY ''FURNACE GUY'' BECAUSE HE IS SO HELPFUL TO DEAL WITH!

VERY EXPERIENCED AND PLEASANT. COST WAS VERY FAIR. THEY HAD INSTALLED ONE FURNACE IN 2002.

JOSH WAS VERY HELPFUL & PROMPT. HAVE USED THEM MANY TIMES AT RENTAL PROPERTIES & PRIMARY RESIDENCE

BILL WAS PROMPT, VERY SKILLFUL AND BILLED REASONABLY COMPARED WITH OTHERS. HIGHLY RECOMMEND.

THE OWNER HIMSELF PERFORMS THE ESTIMATES, RATHER THAN A SALES PERSON. CUTTING OUT THAT MIDDLE MAN MUST HELP WITH THEIR PRICES. THEY WERE THE LOWEST OF FOUR BIDS.