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Layer 2 Computers, LLC

Computer Repair, Computer Sales

About us

At Layer 2 Computers we love to work on computers, whether it is hardware or software. We are able to provide onsite and remote support to home and small business users with an unheard of 30-day money back guarantee on all our work. From virus removal to smartphone support, we do it all!

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

Computer Repair, Diagnostics & Repair, Wireless Network Installation and Troubleshooting, Data Recovery & Backup, Virus Removal - Detection and Complete Removal of Virus, Spyware, Malware, Trojan, and Worms, Internet Security - Internet, Email, Firewall, Modem and Router Troubleshooting, Computer optimization and tune up, Printer installation and troubleshooting

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.974 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
8%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
5.0
responsiveness
4.9
punctuality
5.0
Showing 26-50 of 74 reviews

JEFFREY G.
09/2016
5.0
computer repair
  + -1 more
Excellent, I work with them on a computer basis.
Description of Work: I used Layer 2 Computers, LLC for computer repair & services. I pay them a monthly fee to maintain my computer system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marc T.
09/2016
4.0
computer repair
  + -1 more
It went fine. They were fair to deal with I think. In their defenses I take it somewhere else and they tried to fix it and it didn't work either so there was possibly something else wrong.
Description of Work: I used Layer 2 Computers, LLC for Computer Repair & Services. They actually replaced a screen for me on a I-pod and it didn't work out well in terms of the I-pod didn't work well after they did the job however they just refunded my money.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

L J S.
09/2016
5.0
computer repair
  + -1 more
David does a very good job for me. His Assistant, Sheri, who takes his calls and sets up his appointments is also very good. I highly recommend David and his Company. Jean Szabad
Description of Work: David Trifaro, Owner of Layer 2 Computers, has been providing technical computer service for me since February 2010. I have a Travel Agency that I operate from my home. He always responds quickly when I have an issue with my computer no matter how small. He either comes to my office to fix the problem or remotely fixes the problem. He has ordered or recommended the new equipment when I need it for my business. He has set up my new computers and loaded the required software so that the computers are all on the same page. He also monitors my computers remotely with his Virus Protection and now provides backup service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Layer 2 Computers, LLC
Thank you so much for the review and kind words! We love being able to help you with your home and small business technology questions and issues. Please let us know if you have anything come up :)

William S.
09/2016
5.0
computer repair
  + -1 more
David from Layer 2 Computers did an excellent job. He is very knowledgeable and worked very efficiently. He fully removed the rogue program and greatly improved the response of our computer.
Description of Work: An outside virus and program got downloaded on our computer. It needed to be removed and the computer needed to be fully checked.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Layer 2 Computers, LLC
Thank you so much! I am so glad we could help make things better for you and your computer. Please let us know if anything comes up.

Michael K.
02/2016
4.0
computer repair
  + -1 more
Started off on god wrong foot but he stood by his work and made it right.
Description of Work: Removed old SSD and replaced it with a larger more dependable one.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$200

Response from Layer 2 Computers, LLC
Hey there, thank you very much for your business. I know we missed the boat a little bit this time and we are glad to hear we were able to make it right for you. I have put some new processes in place to prevent this from happening again. I appreciate you allowing us to do more work for you the following week. I look forward to helping out with all your technology needs in the future!

Thomas S.
02/2016
5.0
computer repair
  + -1 more
David showed up as scheduled and was very professional. My computer had been very slow lately and I wasn't sure if I had a virus or if the hard drive was going bad. He determined that there were a lot of unnecessary programs running in the background and that was the cause of my problem. He eliminated those programs and the computer is now operating like new. The other issue I had was that the computer and my wireless printer kept losing connection and that required me to have to turn the printer off and on each day to restore connection. David fixed that problem and now I maintain connection with the printer. I would definitely recommend his services.
Description of Work: Fixed my computer and connectivity with my printer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from Layer 2 Computers, LLC
Thank you so much for the business! I am glad that we were able to help out. Please let us know if there is anything else in the future we can do for you.

coleen L.
02/2016
5.0
computer repair
  + -1 more
Makes you feel very comfortable and answers all of your questions. Gives great feedback to assist you in your computer needs. You do not need to be a computer wiz to explain your concerns. Dave asks questions that you can relate to and get to the root of the issue. Excellent. My computer company for now and forever.
Description of Work: Cleaned up my files, found my 17,000 pictures that were hidden, updated to iCloud. Increased my memory, sinked my laptop, desktop and iPhone. Gave me peace of mind.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Layer 2 Computers, LLC
Thank you so much for the review! I appreciate your business and look forward to helping out in the future! I was so happy to be able to find those pictures for you, I know how scary that can be. Glad to be your forever tech!

STEVEN H.
10/2015
5.0
computer repair
  + -1 more
He was prompt, professional and very easy to work with. I will definitely use him for any future service needs and recommend him.
Description of Work: He transferred data files and mail from my old dead computer to a new computer and installed a usable mail program to use in place of the really bad windows mail that comes with Windows 10.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$126

Response from Layer 2 Computers, LLC
Thank you very much for the positive review! I look forward to helping out in the future if any problems arise.

Linda H.
06/2015
5.0
computer repair
  + -1 more
The work Dave did was tremendous. Efficient and professional. Walked me through the steps and I got great results.
Description of Work: removed a very difficult virus and cleaned up my computer. It's working great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from Layer 2 Computers, LLC
Thank you for giving me the opportunity to work on your computer remotely and give it a tune up. Let me know if there is anything in the future that I can do to help.

mark M.
05/2015
5.0
computer repair
  + -1 more
We really liked him. He was very honest, reasonable, and very knowledgeable. His price was very fair.
Description of Work: We had a Computer serviced by him. He did an evaluation and made a recommendation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Layer 2 Computers, LLC
Thank you very much for your business! I look forward to helping to get the new computer set up and your data transferred from the old one to the new one.

Lori A.
03/2015
4.0
computer repair
  + -1 more
It was good. He deleted programs I didn't need and cleaned up a lot of stuff I don't understand. He offered to continue to work on the computer even if I needed to leave and he signed out when finished. He called exactly when he was supposed to and called back later to follow up.
Description of Work: He remotely accessed my computer and made it run faster.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$39

Stan K.
03/2015
5.0
computer repair
  + -1 more
We were having issues related to an obsolete OS on pc regarding speed, security, etc. as well as connectivity problems with laptop and David resolved all well. We'll have him back later this year to help us set up/transfer files to new pc with windows 10 after they've been out awhile.
Description of Work: Complete check up/clean up on PC and laptop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from Layer 2 Computers, LLC
Thank you very much for your business! I look forward to working with you in the future.

NEAL N.
02/2015
5.0
computer repair
  + -1 more
David at Layer 2 has provided computer support for my personal computers for several years. He is always very professional, dependable and thorough, and he follows up to make sure any issues were resolved and did not resurface. Prices are very reasonable. I highly recommend Layer2 for home or business computer support!
Description of Work: Came to my home to network new PC with Laptop, install programs on new PC and resolve issues with new PC losing connection with wireless router.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from Layer 2 Computers, LLC
I am so glad that everything worked out! Let me know if anything else comes up.

Dianne K.
11/2014
5.0
computer repair
  + -1 more
David got rid of all the malware, virus & spyware issues I had, despite the fact I had McAfee protection loaded and kept up to date on my laptop. He also did a "tune up" to ensure I had better performance. David got the work accomplished less than a week after I dropped it off. I am very happy with how well my laptop works. I've also subscribed to David's monthly service to keep my laptop virus free. I now have an expert to contact the next time I have any question or issue and know I'm supporting a local small businessman! Win-win!
Description of Work: My laptop stopped working - looked like I had a major virus.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Layer 2 Computers, LLC
Thank you very much for your business! Let me know if anything comes up.

rodney K.
09/2014
5.0
computer repair
  + -1 more
Responded to my trouble call in less than one day. Provided personable, personal on-site (home) service to resolve my issues.
Description of Work: Resolved a virus issue, installed new virus checker, installed remote support software, cleaned up unnecessary background programs to make system run faster;

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Layer 2 Computers, LLC
Hey there, thank you very much for the review. If anything comes up please feel free to contact me and my company again.

Maureen J.
09/2014
5.0
computer repair
  + -1 more
David was punctual, professional and extremely knowledgeable. I would call him again for any computer service questions or issues.
Description of Work: David removed spy ware from my computer and also diagnosed a data recovery problem in a second computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Layer 2 Computers, LLC
Thank you very much for your business! It was great to meet you and help out with the laptop. Please do not hesitate to call again if you have any questions!

Dan B.
04/2014
5.0
computer repair
  + -1 more
David was prompt, friendly and professional. He did a great job, found the issue, and resolved it quickly.
Description of Work: Troubleshot my computer and discovered the video card was bad, even though the issue presented as a power supply issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Lorraine C.
03/2014
5.0
computer repair
  + -1 more
He also added pertinent information that was on my old computer onto the new one and added programs that I requested. He explained the basics of the new programs,the new computer and how it operates differently. He advised me on what computer material I no longer needed. David assured me that I could contact him anytime for further assistance,even for the smallest things or simplest questions. He worked quickly and efficiently and was very professional at all times.David is a very friendly young man who made me comfortable at all times during his visit. I will definitely be using his service again as I find some problems navigating the new system. I would not hesitate to recommend him.
Description of Work: Computer (P.C.) Services. David disconnected/removed my old computer and installed a new computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Stan D.
02/2014
5.0
computer repair
  + -1 more
Very pleasant experience. Trustworthy to have in your home. Professional and quick and very helpful. Would definitely use again and recommend to friends.
Description of Work: removed impossible virus from 2 computers ..cleaned up other stuff...installed protection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Marc T.
12/2013
5.0
computer repair
  + -1 more
This was a very positive experience. I appreciated the analysis that went into determining what the problem was. I've gone to the "big box" stores for service in the past and right away they wanted to just start rebuilding my PC from the ground up rather than taking time to determine what the specific issue was. And then when I would get my PC home I would have a bunch of work to do to reload software, etc. But, with Layer2 I brought my laptop home and it was good to go and is working great! Also, Layer2 has checked back with me twice just to see if my laptop was performing well and ask if I was having any problems with the service. I will certainly use them again in the future and could recommend them without reservation.
Description of Work: My computer began locking up on a regular basis and Internet Explorer would no longer run. Layer2 was able to diagnose the issue which was that the hard drive was beginning to fail. They were able retrieve all the software and data from the old drive and copy them to the new one. They also corrected the issues with IE and got it running again. And I believe did a general check and "clean up" of my laptop. The cost of the new hard drive was about $300 (solid state drive) so, I was charged about $100 labor for the work that was performed. I believe that was very reasonable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

JOHN K.
11/2013
4.0
computer repair
  + -1 more
My computer would freeze at about 20 minutes of use. Required power OFF and then power On to get operating, Start up was not normal, computer went into a lengthy checking operation before normal operation. Computer was very slow. A previous technician gave up on software solutions and declared the problem was hardware. David spent about an hour - cleaned the computer of extraneous software, swept for malware and virus infection. The computer became normal and faster. No more freezing or unexplained testing. A secondary problem was having the white part of a display screen turn to pink. He did not dind a cause, nor correct that. The effect is cosmetic and did not interfere with operation. He did not charge for time spent on the unresolved feature. David is a very pleasant person, willing to explain anything. His skill at manipulations on the keyboard was very impressive. I expect to call on him for future needs.
Description of Work: Cleaned up software problems

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Carla C.
08/2013
5.0
computer repair
  + -1 more
He is a young man. He is very knowledgeable, friendly, and willing to work with any kind of issues I have. He is very nice and willing to go above and beyond what is expected. He does a great job and his company is top notch.
Description of Work: I have used his services a few times. More recently, he helped me because I thought my computer had a virus.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Mike H.
08/2013
5.0
computer repair
  + -1 more
He did a very nice job and I would highly recommend their service.
Description of Work: I could not launch the internet. He came for an on site visit and he had to troubleshoot the computer. He could not fix the problem, so he took his computer to his place of business. He brought the computer back a few days later.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Frank G.
06/2013
4.0
computer repair
  + -1 more
He came on time , completed items as requested. I thought he could have explained what I needed to do in the future to keep the computer running smoothly . I was satisfied with his work and would use him again.
Description of Work: cleaned up computer , removed security risks, deleted unnecessary programs and installed new (free) security program

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$142

Response from Layer 2 Computers, LLC
Hey there, I would be more then happy to come back out, take a phone call, or set up a time for me to remote in and explain more about what can be done to keep it running smooth. I want to make this a great experience for you! -David

Linda R.
05/2013
5.0
computer repair
  + -1 more
Computer locked up several times a day. I called Layer 2 Computers and David Trifiro phoned back within the hour. He came the next day and worked his magic and everything was running better than ever. Several days later I had a lock up, called Layer 2 and they checked out everything again and fixed it at no charge. There is no better technology specialist than Layer 2 Computers. I highly recommend them.
Description of Work: My computer kept locking up and I had to turn it off and back on in order to use it. This was happening several times a day and it was very frustrating. I knew who to call because I have used David Trifiro at Layer 2 Computers before. He is quick to respond and quick to get it fixed. He fixed it so it was running perfectly even though I have a very old computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65
    • 1
    • 2(current)
    • 3

Contact information

49 Gerry Ct, Springboro, OH 45066

http://www.layer2computers.com

Service hours

Monday:
9:00 AM - 4:30 PM
Tuesday:
9:00 AM - 4:30 PM
Wednesday:
9:00 AM - 4:30 PM
Thursday:
9:00 AM - 4:30 PM
Friday:
9:00 AM - 4:30 PM

Licensing

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Computer Sales

FAQ

Layer 2 Computers, LLC is currently rated 4.9 overall out of 5.

Monday: 9:00 AM - 4:30 PM

Tuesday: 9:00 AM - 4:30 PM

Wednesday: 9:00 AM - 4:30 PM

Thursday: 9:00 AM - 4:30 PM

Friday: 9:00 AM - 4:30 PM

Layer 2 Computers, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Layer 2 Computers, LLC offers free project estimates.
Yes, Layer 2 Computers, LLC offers eco-friendly accreditations.
Yes, Layer 2 Computers, LLC offers a 10% senior discount.
Yes, Layer 2 Computers, LLC offers emergency services.
Yes, Layer 2 Computers, LLC offers warranties.
Layer 2 Computers, LLC offers the following services: Computer Repair, Diagnostics & Repair, Wireless Network Installation and Troubleshooting, Data Recovery & Backup, Virus Removal - Detection and Complete Removal of Virus, Spyware, Malware, Trojan, and Worms, Internet Security - Internet, Email, Firewall, Modem and Router Troubleshooting, Computer optimization and tune up, Printer installation and troubleshooting

Contact information

49 Gerry Ct, Springboro, OH 45066

http://www.layer2computers.com

Service hours

Monday:
9:00 AM - 4:30 PM
Tuesday:
9:00 AM - 4:30 PM
Wednesday:
9:00 AM - 4:30 PM
Thursday:
9:00 AM - 4:30 PM
Friday:
9:00 AM - 4:30 PM