Layer 2 Computers, LLC

Wow...they are great. David recommended a system and then came out and installed and checked it out. I have superb internet service now. I don't need the wireless on the internet provider's modem and that is saving me money every month. This was well worth it in terms of elimination of frustration and the ability to do work where I need to do the work. Highly recommended!!!

The tech was prompt, professional and personable. The problem with our personal computer was solved and he explained everything in terms we could relate to. We will certainly choose Layer 2 again and I highly recommend them.

Problem was resolved quickly to my complete satisfaction. Technician checked with DELL specs and found unit to be in perfect condition.

Layer 2 is fantastic. I signed up with them several year ago when I lived in Springboro, OH. We have moved a few time since then - Florida, now Indiana. We pay them a monthly fee (very low cost) and they have taken care of own computer remotely wherever we got. They have very skilled people and their service is way above what you would expect.

Was easy to get an appointment with a couple of days of my call. Sam the IT guy was not only very polite but also super-knowledgeable. He got us all fixed up in less than an hour. With time left on the billing, he also worked his magic to clean out files that didn't even know existed, and sped up our computer. Great in all ways. Strongly recommended.

The initial clean-up went smoothly. The appointment was easy to schedule and within a short time frame. In the 2nd case Sam did a home visit and was quickly able to resolve that issue. He then did a clean-up and answered a variety of questions we had. He was very professional, knowledgeable and thorough. The cost of the service reflects the 2nd contact which was a home visit. As Sam came from another city for the service there was a very reasonable travel expense. Overall the cost was well worth the cost. Since the visit I have had e-mails from the owner of the company, David to make sure that all issues had been resolved. Overall Layer 2 provides excellent customer service and I highly recommend them.

Excellent service. Very prompt in scheduling. Sam was very informative and professional. He had to take the laptop to do the re-install of Windows but, had it back earlier than promised. Follow-up to the completed service was prompt as well as unexpected. Many companies lack this type of follow-up. I will definitely use Layer 2 Computers for any future needs.

Went very well. All done remotely. Thanks Sam.

Perfectly, the technician was prompt, courteous & knowledgeable —-resolved issues quickly, with wonderful explanations of the issues.

Awesome, he always makes it look so easy. He is very good and has always taken care of my needs.

David was very helpful. One he took care of in our home and the second needed to be taken for a few days to be worked on. He's offered upkeep advice and continues to send emailed updates and education offers.

The representative is punctual in setting up remote services, and issues have been resolved.

David is always efficient, professional and resolves issues well. I also get a follow up call to make sure everything is still OK. Highly recommend!

Diagnosed issue. The problem was really with the cable provider and my seasonal agreement.

I had another company clean my computer of malware, but I still felt like there was more that could have been done. In comes Layer 2 Computers. I loved that they could remote in and call me so we could see/hear everything at the same time without me having to carry my machine into their office. I just installed new memory and Sam found an issue with it even though the computer system made it look like it was all good. Sam explained everything he was doing to the machine while he was doing it and did not delete anything from the computer without my permission. I plan on using Layer 2 Computers for all my computer needs from now on.

The problems were corrected quickly and everything is still working good. This is second time I have used them and I will certainly use them again when necessary.

Sam did a great job in resolving the issue.

Very good. Layer 2 was able to retrieve all of my files off of a bad hard drive. Tech came to house, but was unable to retrieve files at my house so took computer with him and returned days later with my computer and my backups files.

Great --I felt very "SAFE"--like I could trust Sam and I was right! This means everything to me-who knows nothing about computers....Professional, responsive,helpful,everything you would want.I have already told friends about them. So grateful to have found LAYER 2 COMPUTERS !

Sam, from Layer 2, quickly changed multiple settings in our system so we finally could achieve a stable network. We were extremely pleased.

The technician came to the house, at the time agreed. He was able to fix the problem quickly, and told us about other services they offer, without a "hard sell" attitude. It is convenient to have a local company that will make "house calls" for a reasonable rate.

I took my computer to them. They got me a new hard drive. They charged about $75 or $80 to rebuild the hard drive and transfer it over. They spent a lot of time on it, they spent several days because the old hard drive was corrupt and was bad and so they had to do a lot of extra work on it. I was really tickled. They called me back a lot, they contacted me back a lot saying, "Hey, we have this problem," or, "this didn't read, " or, "this crashed and we couldn't do it this way, we've got to try it another way. We're going to keep it an extra day." So they kept it a lot longer than I anticipated, to start with, but they did keep me informed and they got the job done. So, it's hard to complain. They fixed it and they fixed it right. They even sent me a couple of followup e-mails afterwards saying, "Hey, is it still running? Everything is still going okay? You're happy?" It was very reasonable, especially the amount of time they spent on it and the hard drive they got for me was one that, even through all of my sources, I could not find it any cheaper at all. So they didn't mark it up a bunch at all. Normally, I would expect them to almost double the price of it because they have to cover their warranty. I didn't have any problems with punctuality. I dropped it off and when they said, "It's ready, come pick it up," it was ready when I went to pick it up.

I'm in California and she's in Ohio. They were the only people that I would trust to go to her. I wouldn't trust anybody else.

I have used them a couple of times.

Excellent, I work with them on a computer basis.