Window Depot of Cleveland

The entire process went great. I would definitely use them again.

The process was seamless and professional from start to finish!

Fantastic experience from start to finish! Every person I came in contact with was very professional and service oriented. Jeff, the installer, was meticulous about his work. The windows look great and will definitely be much more energy efficient. Would highly recommend.

An excellent experience from initial sales call through installation and followup. The variety of windows they sell and their prices are unbeatable. Every individual I dealt with was very professional. I highly recommend them to anyone looking for windows!

Highly recommend. Installers were very professional and the craftsmanship was outstanding. Sheri kept us well informed of when the work would start and be completed. Will recommend to family and friends.

Window Depot did a great job replacing our back patio door as well as fixing and capping some windows that were in much need of repair. From start to finish they were professional, quick, and easy to work with! We have already recommended Window Depot to many friends and family members. We look forward to tackling the next project with them!

We are very happy with our entire experience start to finish with the services provided by Window Depot. From the time we received our initial estimate to the finished installation, we have nothing but amazing things to say about the salesmanship, workers at our property, & exceptional customer service. Another aspect of this remodeling project we are very appreciative of is the communication in regard to supply chain issues. It was very nice to receive a letter in the mail one day notifying us of a potential delay; even though we were, fortunately, not affected by such issues, we were thankful for the generous, upfront effort to keep us informed along the way. We are thrilled with the outcome and are more than happy to recommend Window Depot’s services to anyone not only looking to add value to their home through a home remodeling project, but of working with amazing people along the way!!

I couldn't have asked for a better experience than the one I had with Window Depot. From the sales team to the installers, everything was outstanding! What I liked most about working with them is their professionalism. They didn't play any pricing games and they don't use any gimmicks to earn your business. I had several quotes for the same job and I got the best value for my money going with Window Depot hands down!

Salesman was great. The new framing was done correctly to place a new smaller window in. I had an issue with corner cutting while installing the window. No flashing membrane used on the sill, no flashing tape place on exterior window, no drip cap, the window nailing flange was installed on old piece of metal. Since doing that the window doesn’t sit flush with exterior plywood. The j channels around the window have been cut incorrectly, since doing that draws water into the window. I brought the information to window installer at the time and response was the older window didn’t have it. It was a garden window that needed to be replace after 5 years because it was done wrong. Later on the phone I heard window installer say the customer wanted flashing done. I was lost for words. I was told that siding would matched. Take a look for yourself. I would never go with this company again. I was told I would be reach out to make this right, it has been two weeks no call, doesn’t surprise me. Don’t get burned by this company.

Very professional. Sales guy was great and installation was better! Will hire when i do my downstairs windows

After dealing with Window Depot once, they are my go to home improvement company. I originally called to help with a problem I had with my siding. They came out fixed then problem and came out again to check on me. I’ve have since used them for roof, siding, new gutters and glass block windows. Each time the installers came when they said they would and finished on time. They cleaned up after themselves and what is amazing the follow up. Most companies are too busy to answer the phone, Tony and crew call you to check on the work. Don’t get me wrong, there are always issues when working on older homes, but it how quickly the team at Window Depot deal with these issues better than any service industry I have used. I own 30 plus properties and these guys are my go to.

worked with this company a few times and they have always done a great job

Window Depot provides an excellent value. Friendly Staff, quality products, competitive prices! I would recommend them to anyone in search of a reliable home remodeler.

I would strongly advise any potential customer to find an alternative to The Remodeling Group - Window Depot. My experience with them has been disappointing. Upon initial consultation, a very friendly and professional agent provided us with a wonderful and enticing presentation. He lauded the virtues of working for Tony Hoty a local businessman. The window sample he brought up seemed to be of good quality. He again spoke to the fact the windows were manufactured locally, and particularly extolled the virtues of triple pane glass. He assured us that each service the Group provided was completed by specific teams, thus assuring expertise with each service provided. We decided to purchase a gutter protection system as well as replacement triple pane windows for 7 of our windows and provided a $1500.00 down payment in May 2016. The gutter protection system was installed in a very timely manner. The team was quick and professional. They needed an extra piece which was installed the following day. Unfortunately the system failed on our very first rainfall. The "expert" installation team had failed to redirect one of our downspouts, causing water to flood over the gutter beneath it. We were surprised that this step had been missed by the installer, but it was remedied quickly and effectively. We thought all was well, not realizing that this merely foreshadowing for the problems we would encounter once the windows arrived. Of the 7 windows, one was completely mis-measured. As this was not discovered until the old window was removed, the old window was replaced, but we had to wait until a new one arrived, all the while with no trim around it. The most alarming problem is that all the windows that were installed, were double pane, as opposed to the triple pane that the company strongly advertises and for which we contracted. The owner has claimed that this was an error, but we have not been able to determine if this is true or if was some sort of "switch and bait." What I do know is that the installer had placed all the sashes in our home, and was about to leave, when I noticed that the windows did not seem to be triple paned. He acknowledged this, and I showed him the contract specification. He agreed that all the sashes would need to be re-ordered, along with the 7th window which did not fit at all. We also noted that the window treatments in our living room would not longer fit properly, as the depth of the windows no longer provided enough clearance for them. Even though two different agents had been to our home to sell us the windows and measure for them, neither of the company's "experts" alerted us that this might be an issue. Triple paned window sashes arrived within a couple of weeks. But one set of sashes was again the wrong size (different from the original mis-measurement), and had to be re-ordered. During the next visit, those sashes were replaced, and we erroneously thought all was well. Milder weather caused us to turn off the air conditioner and open the windows. We noticed that the top halves of the sashes stated slipping. This was fixed after two visits. However last week, we noticed that the bottom sashes are now slipping. The replacement screen was supposed to be delivered today. The sashes were to be fixed at the same time. We were just informed that the screen won't be ready until Oct 27th (hopefully). Although the installer offered to come fix the sashes today, we asked him to wait, and just complete (again hopefully) on his visit next week. Initially, when the company delivered double pane instead of triple pane and we found we would need new window treatment, we suggested that perhaps some consideration ought to be given regarding these problems. Tony Hoty seemed initially agreeable to this when I first spoke with him. However, as when I recently reminded him of this, as well as all the other problems we had had since then he became increasingly aggressive, accusing me of extortion and threatening legal action, if I filed a factual but negative review of the products and services he has so far provided. We have had no less than six visits, just for the windows and still await satisfactory completion. It has now been a year that we've had the initial work done. We find that the sashes do frequently require adjustment to work properly. We were assured that the triple pane glass would offer a significant improvement in noise reduction over our old window. In fact, if there is a difference, it is quite negligible. Both the the storm door and the gutter protection have done well. At the time I would have given Tony Hoty and his company straight Fs, but the year has given us a better perspective of the work done and we want to give the most earnest reflection of the work done. While our perception of the work done has improved somewhat of the test of time, we still cannot recommend Window Depot. The lack of professionalism started at the top with the owner, who became hostile and aggressive as problems mounted. Again we do not know if the the initial problem of the company installing double paned sashes when we had ordered triple paned was a problem of competency or integrity. What we do know is that if I, with virtually no experience in window replacement, had not noticed the switch, it would have simply remained that way.

The finished design provided by Tony and Dave from my vision of the completed project was exceptional. Our project was much more than just replacing windows one for one. We did pick a more expensive manufacture and wood tone interior and sandstone exterior at added expense. Both my wife and myself hate "plain white" vinyl replacement windows. The installation provided by Pat and his team was lengthy but very well done. We had a few ordering discrepancies, but all were resolved to our utmost satisfaction.

It went very well; the salesman came out to my home for an estimate, reviewed my options, and showed me what I would be getting. A week later after I had chosen this company, someone came out to measure and custom order the windows. About three weeks after that the installers came and finished the job and even left the old lead glass window as I had requested for some artwork I was planning on completing. Very happy overall, and after calling four companies they were the only ones who would take such a small job at this price. Most places had a four to eight window minimum, which I didn't need since all of the other windows in the house had been replaced already.