Starner's Heating & Cooling

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I had them come out to take a look at my furnace that needed repair. I chose to call them because they are certified dealer of Rheem furnace, which is what I have. They said that the heat exchange was cracked and that the furnace would need to be replaced. I asked about possible repair and was advised that the part was no longer available. I was quoted $2,932 to replace the furnace. I later found out from another company that the parts were in fact still available, so I chose you go with another company that was able to do the repair. I had called Starners back to let them know that the particular part of the furnace was under lifetime warranty and they were unaware of that. They checked into it and found that it was a warranted part. He called back and apologized profusely.

Very thorough. Larry noticed that our heat exchanger was rusty and recommended we buy some carbon monoxide detectors to be safe. I called and spoke to Mr. Starner about the exchanger and he recommended that we replace the furnace (which is 20 years old) and was very helpful with some estimates.

After the installation, on two occasions, I telephoned Mr. Starner, Jr., pertaining to two questions. One had to do with water which I saw coming out of the air conditioning compressor unit. He didn't seem particularly enthusiastic about answering my questions. In any event, the parts were guaranteed for five years (after the 1 year labor and parts warranty expired). Nearly three years after the installation, the air conditioning condenser unit failed, and had to be replaced. I explained to the technician that the part was under warranty. I was informed by Starner's that I would only be charged their normal labor rate (which at the time was $72/hour). When the technician finished installing the condenser part, he had the gall to request $250 as labor for the latter installation. The charge for less than one hour's work was outrageous, and I refused to pay that amount. Hence, I sent a check for $72 to Starner's, for the technician's labor. However, Mr. Starner, Sr. called pertaining to that matter. I didn't want to have a confrontation with him, so I turned the matter over to my attorney. Mr. Starner, Sr. agreed to accept the $72, but he stated that in the future, he wouldn't honor any further provisions of the warranty. I never again used Starner's after that incident. Several years later, I had some minor problems with the furnace unit, and with the air conditioning unit. Most recently, the electronic circuitry board of the furnace had to be replaced, resulting in a large expenditure. It should be noted that in 22 years of owning my prior furnace and air conditioning unit, outside of having the furnace motor replaced, I never had any of the above problems. The maintenance problems of the furnace and air conditioner, illustrated that although I saved money upfront with the purchase and installation, the savings were eaten up with repairs down the road. Last, I was never informed that the thermostat which Starner's was installing would be battery operated. I had a lot of problems with that unit, as the batteries did not last that long, and the batteries were difficult to replace. Finally, I had another technician install a hard wired electronic thermostat, which was of a higher quality than the battery operated one which Starner's installed.

I recently bought a Rheem furnace and AC from them. I was so pleased with all aspects. The salesman, Jim Starner Jr., was knowledgeable, not high pressure and took time to explain everything. The installers were on time, thorough and careful and my new furnace is working great.

I own several rental properties and use them to check the furnaces every year. They always have done good work for me.

I called them the Friday before the basement floor was in, which they were waiting for. By Wednesday the unit was installed. Once the plumbers are done with their portion of the job, they will complete the HVAC installation. They have been excellent!

The technician name was Greg. It had been a couple of years since our last inspection. He found that we had not been keeping up with cleaning the filters on a regular basis. He explained why this was so important. He checked the furnace and installed a new thermostat and thoroughly cleaned out the air conditioning unit outside.

ARRIVED ON TIME AND WAITED 20 MINUTES FOR ME TO SHOW UP. I WAS LATE TO ARRIVE DUE TO DENTIST OFFICE APPT. TAKING 1 HOUR LONGER. MR. STARNER WAS KIND ENOUGH TO WAIT FOR ME TO ARRIVE HOME. HIS EST. WAS PROFESSIONAL AND QUICKLY PREPARED. HE HAD IT RETURNED TO ME WITHIN 2 DAYS. ALTHOUGH I DID NOT AWARD THE CONTRACT TO HIS CO. I FELT THAT HE WAS HONEST AND KNOWLEDGEABLE.

VERY PLEASED. MR. STARNER ARRIVED EARLIER THAN SCHEDULED. PUT GOOD USE TO HIS TAPE MEASURE. TRIED TO WORK WITH WHAT I HAD INSTEAD OF WHAT HE HAD TO SELL ME. VERY DETAILED ESTIMATE, ANY QUESTIONS I HAD WERE ANSWERED WITHOUT HESITATION. UNLESS I GET A BETTER OFFER, I WILL HAVE STARNERS INSTALL MY HVAC.

JIM STARNER SR. DID THE ORIGINAL ESTIMATE, AND ALTHOUGH HE MADE AN ADDITION ERROR, IT STILL CAME IN UNDER WHAT I IMAGINED IT WOULD BE. (I HAD TO HAVE THE DUCT WORK REMOVED SEPARATELY BY AN ASBESTOS ABATEMENT CO). JIM KEEPS CURRENT ON HVAC TRENDS AND EDUCATION WITH CEUS AND HE EXPLAINED WHICH UNIT WOULD BE APPROPRIATE FOR MY CAPE COD HOME. GREG CHILDERS AND HIS SON ARRIVED PROMPTLY THE FIRST DAY AND BEGAN THE DEMOLITION OF THE OLD FURNACE.THE JOB TOOK 2 1/2DAYS TO COMPLETE AND IN THE END I HAD A CLEAN BASEMENT. GREG TOOK GREAT CARE TO DO THE JOB ''AS IF IT WAS MY OWN HOUSE'' FITTING THE DUCTS WITHIN THE JOISTS. HE ALSO WORKED WITH ME TO LOCATE THE A/C UNIT ON THE NORTH SIDE OF THE HOUSE RATHER THAN NEAR MY PATIO.HE AND HIS SON EXPLAINED ABOUT THE NEW THERMOSTAT, FILTERS, CUT OFF SWITCHES--ETC. I AM QUITE HAPPY WITH THIS COMPANY AND WOULD RECOMMEND THEM HIGHLY TO ANYONE.

I HAVE USED THEM FOR YEARS AND THEY HAVE ALWAYS BEEN GOOD TO ME. THEY DID AN EXCELLENT JOB, WERE MORE THAN REASONABLE, AND WERE ABLE TO FIT ME INTO THEIR SCHEDULE EVEN THOUGH THEY WERE VERY BUSY.

THEY WERE VERY PROFESSIONAL, KEPT ME UPDATED, VERY RESPONSIVE, AND THEIR TIME ESTIMATE WAS EXACTLY AS THEY SAID IT WOULD BE.

THEIR CUSTOMER SERVICE IS EXCELLENT.

THEY ARE ALWAYS SUPER. WE'VE USED THEM FOR YEARS AND WE WILL HIGHLY RECOMMEND THEM TO OTHERS.

THE ONLY PROBLEM WE HAD WAS THAT THE AIR CONDITIONER WAS RUNNING ALL THE TIME. WE TRIED SOME DIFFERENT THINGS TO GET THAT RESOLVED. WE WERENT COMPLETELY SATISFIED, BUT WE COULD LIVE WITH THE CHANGES. WEVE HAD A LOT OF ENERGY SAVINGS WITH OUR FURNACE! OUR GAS BILL WENT WAY DOWN, BUT OUR ELECTRIC BILL FOR OUR AIR CONDITIONER WASNT A WHOLE LOT CHEAPER. THE PEOPLE WERE REALLY NICE.

FAMILY OWNED BUSINESS. SUGGESTED SOLUTIONS THAT OUR FORMER, MUCH LARGER HEATING AND COOLING COMPANY OVERLOOKED. FRIENDLY, KNOWLEDGEABLE, COMMITTED TO BEING EFFICIENT AND EFFECTIVE.

STARNERS LABOR RATE IS $60 AN HOUR,WHICH IS WHAT I WAS CHARGED FOR THE FIRST SERVICE CALL.I WAS INFORMED BY THE TECHNICIAN THAT THE NORMAL LABOR RATE WOULD BE APPLIED TO INSTALLATION OF A NEW PART, AND THERE WOULD NOT BE A SUBSEQUENT SERVICE CHARGE. HOWEVER, AFTER A DIFFERENT TECHNICIAN INSTALLED A COIL, HE CHARGED $250 FOR THE LABOR. I SPOKE TO THE SUPERVISOR WHO ALLEGED THAT THEY DO CHARGE THAT MUCH FOR PARTS UNDER WARRANTY. THEY STATED THEY WOULD NOT HONOR ANY TERMS OF THE WARRANTY UNLESS I PAID THEM THE PRICE THEY DEMANDED. I SHALL NOT USE THEM AGAIN.

I THOUGHT THEY DID AN EXCEPTIONAL JOB. THEY WERE VERY INFORMATIVE ABOUT THE WORK THEY WERE PERFORMING. I HIGHLY RECOMMEND THIS COMPANY.

PUT IN FURNACE AND A/C. RESPONSIVE RE MINOR PROBLEMS. TRUSTWORTHY - LEFT KEY AND FOLLOWED DIRECTIONS.

MEMBER LIVES ABOUT 3 MILES AWAY AND WAS CHARGED $60 TRIP TIME!/ NEGATIVE COMMENT