Starner's Heating & Cooling

I have been using them since 2008. I bought a contract for spring air conditioner service and fall furnace service.

James Starner has been amazing!!! Helping me work with my insurance company after a storm damaged my air conditioner. Very honest and thorough,from the estimate through to completion. I am very pleased. If you are looking for a heating and cooling company I would highly recommend choosing this one. I will use them again.

My family woke up to a cold house and realized the furnace was not working.. I called Starners at 8 am and had someone in my house diagnosing the problem at 9:45 am.. The tech figured out the problem that a leak was occurring inside.. He applied silicon bonding and the whole call was under $100. Great experience

He was very responsive and he called back right away. He made an appointment and came for the appointment. We've talked to him couple of times since then and we like the presentation he gave. He was very professional and right now, we are just thinking about the cost and how we want to proceed from here.

I've been using them for over five years. They check my furnace. They take care of it, whatever the coolant is in the spring time. If the igniter needs to be cleaned in the fall, they clean the igniter. They provide excellent routine maintenance. I'd give them all A's.

The AC seemed like it was running for a very long time and barely cooling the house at all. After some research on the internet, I was able to rule out dirty filter (recently replaced), dirty condenser unit (hosed off what little dust had accumulated), thermostat needing reset, condenser breaker needing reset, and dirty coils inside the main unit (removed panel, visual inspection seemed fine). I figured it was either low refrigerant or a larger issue and needed a professional either way. I called on a Monday and had a service call for the next day. They called before coming over, 20 minutes into the window of time, and Bill (I'm almost certain that was his name) was at my door shortly thereafter. He listened to me, then quickly went to work and took care of the refrigerant issue. He took the time to explain why I wasn't seeing other symptoms I had read about and answered all of my questions. Everything went wonderfully and the price is plenty reasonable to me, so I will definitely be calling them if I have any other issues with my heating/cooling system.

We have used Starner since we moved here about 19 years ago. They are great! Cannot remember the exact date or cost but it I believe it was under 100. Even with coupons and offers in the mail we will stick with Starner!

Everything went smoothly except the guys who hauled away the old unit dripped Freon on the driveway. Luckily, it washed away after a while. The owner came out and confirmed that it would go away eventually. But the installation went well. We purchased the unit from them as well. We purchased a Ruud system from them. We have had no issues with the unit since. In addition, we really like Greg who comes out to do the twice a year service!

funny enough, Scott called just as I started to write this review to follow up and make sure my heating with working again. I called at 11 30 on a Friday night, and Scott came right out to repair my furnace. I had just come home from being out of town, and my house is very cold. I appreciate the fact that he came out that night and I didn't have to sleep in a cold house. I have used Starner heating before, and they have always provided very,very good service. I would definitely use them again. Thanks, Scott, for helping me stay toasty!

Called the company at 7:50 am on 1/8/14 telling them I had no heat and couldn't figure out what the problem was since my furnace was only 2 years old. They came out at 10am that same morning to check out the furnace. Scott was there only 10 minutes and figure out my problem. A bird had fallen through the chimney and lodge in duct work which cause the furnace not to kick in. Needless to say once that was corrected the furnace worked like it should.

After waiting to see the effects of cleaning the flame sensor, Greg found that the tube to the pressure switches needed replacing--which he did. He then allowed the furnace to cycle several times to verify that all was okay. While waiting for the furnace to recycle, he was very helpful in answering questions about the furnace itself and the attached humidifier. I was very pleased with Greg's professionalism, knowledge, and service!

The guy who came out to look at the system did a very thorough job. He was knowledgeable, polite, and answered my questions. We chose to use a different AC contractor... but it was a very hard decision because all three did such a great job and the estimates from all three were so close in price to each other.

Starner replaced a 22 yr old central air conditioning unit in my daughter's condominium. Last year she roasted - many times the temperature in her place was and gt; 85 degrees. Starner was very prompt - showing up on time - they were courteous, efficient, and clean. They took time to explain how the new thermostat operated. Overal installation time was about 3 hrs.

Well we scheduled a 2nd appointment, I was home the entire day. They called first before coming out. Was in basement and missed the cell call, but got message about 15 minutes later when I returned upstairs. I called the number and spoke with lady in the office. Explained why I missed the call, but was told tech was already on his way to another appointment. Needed to schedule another appointment. I explained I needed my unit repaired as it was on backup heat strips. Make another appointment I was told. Well I was scheduled to travel out of the country very soon and could not continue to fool around with them. I called another company and got prompt service. When Starner's sent me a bill for services rendered, I was kinda upset they would charge me for sending a tech out without adequate equipment to make repairs. I mean the guy spent maybe 30 minutes at my house and told me the same thing I explained to them when I called in for service. He should have come prepared to flush the system. I spoke with the owner about the bill and the situation, but no relief. Now this was not the first time I used the company (previous experiences were good), but this will be the last time.

I would give them an A plus, they did an excellent job and I would recommend them in a heart beat. The service man was excellent and I will use them again, eventually i am going to need another furnace and I am probably going to these people.

Job went very well. On time, and Starner's coordinated electrical contractor to do that work. We had a gas water heater, and was going to replace the old one with a new gas heater, but old one was not vented properly, and a major reconstruction would have been required to stay with gas. They could do it, but pointed out to me, that an electric water heater did not require the same venting as gas. In the middle of the job, we decided to go with electric water heater. That was handled very easily and actually saved me some money.

It went smoothly from start to finish. They completed the work as promised. They removed two old furnances and ductwork and replaced with new gas furnaces, new ductwork. They were professional, punctual, courteous, cooperative, easy to work with. They did a nice job. I would highly recommend this company. Even the city inspector who came after the work was done to inspect their work, said they did a good job for me.

Greg found cap suction issue and replaced it, he checked but did not do a system check, he started the system but left without fixing. Because of this the air conditioner does not work.

They are very quick and responsive. They don't take advantage of you.

I am and will remain a loyal customer to Starners. Customer service and dedication mean a lot to me and this company supports the customer quite well.

They were reliable, informative and helpful. I can’t comment on their price, as I haven’t compared their price with that of anyone else.

We have been very pleased with the furnace and A/C and I would rate them very high. I called them and they were in my house the next morning to give me an estimate. They installed it a week later and had everything done on the same day. They also cleaned up everything after the work. So, they were very efficient and professional. I had estimates from other companies too, but, their estimate was the best.

I received estimates from several HVAC companies and Starner had come highly recommended from friends. Although Starner's estimate was not the least expensive (it was also not the most expensive), I was very impressed by the competency, experience, and professionalism of Jim Starner. You simply won't meet a nicer guy to work with. I had lots of questions for him, and he was always happy to answer my questions, and even came out to the house several times after doing the estimate to explain things, get exact measurements, etc... He also came to the house after installation to explain all the parts and make any necessary adjustments. This was a major expenditure (and investment) for us, and I really felt like we were in excellent hands with Starner. I couldn't be happier with our experience. Our house is now much more comfortable with a far more efficient HVAC system, and I expect to see a dramatic cut in our energy bills.

They did a good job overall and I haven't had any problems. I would just recommend that someone be present during the work inside.

This company did a completely satisfactory job on my heating system. They did what they were suppose to do. They did not leave a mess or make one. I chose to keep the old motor.