ROB'S CLEANING SERVICE LLC

POOR OVERALL JOB!

I ASKED THEM TO PUT PROTECTORS UNDER THE SOFA, AND THEY SAID I DIDNT NEED THEM. A COUPLE OF DAYS LATER, I MOVED THE SOFA AND SAW RUST SPOTS. I CALLED THE COMPANY, AND THEY SAID SOMEONE WOULD COME OUT. I WAITED AND WAITED AND FINALLY CALLED THEM, AND THEY SAID THEIR GUY HAD AN EMERGENCY, SO HE COULDNT MAKE IT. SO WE SET UP ANOTHER APPOINTMENT, AND AGAIN, I WAITED AN HOUR, SO I CALLED THE COMPANY, AND THE PERSON I SPOKE WITH SAID HE DIDNT KNOW THEY WERE SUPPOSED TO BE COMING OUT, SINCE THEY WERE ON THE OTHER SIDE OF TOWN. THEY DID CALL ONE WEEK AND LEFT A MESSAGE SAYING THEY COULD COME AND DO IT, SINCE THEY WERE IN MY NEIGHBORHOOD, BUT I DIDNT GET FAIR WARNING. I FEEL THEY HAVE VERY POOR CUSTOMER SERVICE, SINCE THEY ACT LIKE I AM INCONVENIENCING THEM, AND THEY HAVENT BEEN THAT RECEPTIVE TO RECTIFYING THE SITUATION.

RESPONDED TO AN AD IN THE COLUMBUS DISPATCH TO HAVE AIR DUCTS CLEANED- I VERIFIED MANY TIMES OVER THE PHONE WITH THE COMPANY THAT EVERYTHING WAS INCLUDED. THE AD STATED THE CHARGE WAS $125 FOR EVERYTHING. UPON ARRIVAL, THEY REFUSED TO CLEAN THE AIR DUCTS FOR THE STATED COST. THEY GAVE ESTIMATE FOR $204.61. I DECLINED BECAUSE THEY WERE NOT TRUTHFUL. I ASKED SEVERAL QUESTIONS OVER THE PHONE SO IT WAS NOT A MISCOMMUNICATION. THEY JUST REFUSED TO HONOR THEIR ADVERTISED PRICE.

THEY CLEAN WITH A VACUUM CLEANER TYPE MACHINE AND DO NOT MOVE FURNITURE BUT MANEUVERS AROUND AND UNDER IT. WHICH IS NOT A CRITICISM BECAUSE I NEVER MOVE MY FURNITURE AROUND ANYWAY. THE RESULT IS GOOD IT LOOKS BETTER.

THEY HAD AN ADD IN THE PAPER FOR WHOLE HOUSE CLEANING, UNLIMITED VENTS FOR $125. THE PRICE ENDED UP DOUBLING BECAUSE I HAD DOUBLE LINES AND A COLD BOX FOR AN EXTRA $45. I FELT IT WAS A REASONABLE COST, ALTHOUGH I DID NOT LIKE SURPRISE. I ASKED A LOT OF QUESTIONS AND THEY NEVER MENTIONED EXTRA COST.

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