RedCat PC

Computer Repair, Computer Training, Computer Sales

About us

2015 Super Service Award Winner! RedCat PC provides total technology solutions. We will solve and troubleshoot your personal computer issues. We can install a wireless or wired network solution. We will train you to understand better your home hardware and software technology so you can help yourself in the future. Our dedicated associates are committed to keeping you connected for critical day-to-day personal computer needs. We have an excellent rapport with our customers who can depend upon us for a quick and constant response when their systems need attention!

Business highlights

14 years of trusted experience

Services we offer

Apple iPhone/iPad/iPod Device Repair, Computer repairs, computer tune up, training, computer backup, file transfers, network setup, hardware and software installation, printer setup & help, mobile device config virus & spyware removal.

Services we don't offer

NA

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.969 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
4%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 26-50 of 69 reviews

Vanessa C.
03/2014
5.0
computer repair
  + -1 more
I had a good experience with these people. The only drawback was it was hard to get them to answer the phone, but once I did the service was excellent.
Description of Work: They replaced the power jack in my laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Janice B.
01/2014
5.0
computer repair
  + -1 more
Anthony was the partner who took care of it.
Description of Work: Replaced laptop keyboard on the spot, as they happened to have one it stock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Tim S.
11/2013
5.0
computer repair
  + -1 more
Excellent, I would recommend RedCat PC They were very helpful and answered all my questions. The price that was quoted is what I paid.
Description of Work: Was able to recover all the information on my PC, and install it on a new computer. saved all data

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Chuck I.
10/2013
5.0
computer repair
  + -1 more
Fabulous excellent company. I will use this company time and time again.
Description of Work: Purchased a new computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$511.13

Jeanmarie A.
09/2013
5.0
computer repair
  + -1 more
After I purchased the deal, a staff member called me and answered my questions about what they could do. I dropped the hard drive off on a Friday morning and they called the next day saying the work was done. I received a comprehensive overview of the work done and what it would have cost had I not purchased the Big Deal. They were polite, professional, and very responsive.
Description of Work: checked an old CPU and restored it to working order

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$66

Patricia D.
09/2013
5.0
computer repair
  + -1 more
This is a very good place to get computer repaired. Reasonable priced. Very polite staff and helpful. They were great.
Description of Work: Windows reload with updates computer was not working. It now works and runs faster cleaned up hard drive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

liz M.
09/2013
3.0
computer repair
  + -1 more
I had trouble reaching them on the phone - finally, after many calls, I reached them. When I did speak with someone, he was pleasant enough, but I learned that I had to take my computer there. I would have had to leave it for them to work on and I couldn’t do that because I use the computer for work. I ended up not having the work done.
Description of Work: I bought a big deal for Computer Tune-Up and Security Update.

Rating CategoryRating out of 5
value
3.0
responsiveness
2.0

$59

Response from RedCat PC
We at RedCat PC strive to provide the utmost Customer Service and satisfaction . We regret the Big Deal that Miss Mathews did not include home service. The deal was for shop service only. We would welcome the ability to do the service for [removed member name] at our shop.

Peggy M.
08/2013
5.0
computer repair
  + -1 more
I dropped my computer off after assessing the problem they told me they would appease me of the issues. They called me and told me what was wrong and how much it would cost. They fixed it in one day.
Description of Work: My Laptop crashed. Redcat isolated the problem on the hard drive and reloaded Windows 7.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

lynne F.
06/2013
4.0
computer repair
  + -1 more
I purchased a Big Deal coupon for RedCat PC. It worked out fine. I really like the fact that it was a quick turn around. I ended up having to pay more because I had some wiring tubes that they had to clean out. I would recommend them because a quick turn around is important when you're turning over your computer to somebody. The only thing I would have liked is if they would have cleaned the computer off because the tech left some smudges.
Description of Work: RedCat PC tuned up my computer and updated my security software.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Cindy B.
05/2013
5.0
computer repair
  + -1 more
Computer problems of starting slow; sluggish when working in applications; screen freezing; programs shutting down unexpectedly; and then, my computer would only start in "Safe Mode" (firewall failure, no internet, no access to programs in computer and all security features disabled). I called RedCat PC and reported the issues I was having with my computer. Dropped my computer off late in the afternoon and received a call from Mike Nagy the next day stating my computer was repaired. RedCat PC spent several hours working on my computer to get it in tip-top shape. It runs smoothly and performs like new. I was impressed by their professionalism and prompt service at a very reasonable price. I would highly recommend RedCat PC! I plan to use them in the future for routine Tune-Ups.
Description of Work: Performed computer diagnostics, repaired registry problems, re-installed Office 2013 and Windows Reload with Updates.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$53.36

Rita P.
03/2013
5.0
computer repair
  + -1 more
He just told me how to fix it over phone so I didn't have to pay for anything! I've called them 5 or 6 times & they've been able to help this way. A couple times though, he's come out to fix the issue with no problem.
Description of Work: I was having a problem with the computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frank and Diane Z.
02/2013
5.0
computer repair
  + -1 more
Excellent company. Very responsive, knowledgeable. Anthony is very thorough in troubleshooting problems and explains what he is doing and why. Highly recommend RedCat PC. Much better than Geek Squad.
Description of Work: Installed new router. Repaired printer and bought online. Coordinated laptop to printer, updated software. Hardwired PC as to eliminate wireless option.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Fred L.
01/2013
5.0
computer repair
  + -1 more
I called Anthony, he told me he would be at our office at 10:30 am. He was early, looked it over and determined he had to take it with him,. He called me at 5:00 pm and said it would be ready by 11:00 am the next day and it was.
Description of Work: Computer was not working because it was corrupted. Anthony took it back to his shop, cleaned it up, backed up all information and got it back to me in working order the next day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Penny J.
12/2012
5.0
computer repair
  + -1 more
PC needed checked and serviced. They found some viruses and removed them and put a different security software on the pc. They were quick, 2 days and I have the pc back.
Description of Work: PC needed checked and serviced. They found some viruses and removed them and put a different security software on the pc. They were quick, 2 days and I have the pc back.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Sheila G.
12/2012
5.0
computer repair
  + -1 more
The service tech was clear & helpful. Targeted the issue right away. Was able to repair in 1/2 hour. Didn't want to charge me full price as it went so quickly but I insisted. he spent time coaching me to solve future problems myself. The price was so reasonable compared to big boxstores!
Description of Work: Re-establish wifi capability. Eliminate open microphone feedback issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

Timothy B.
12/2012
5.0
computer repair
  + -1 more
My PC lost/corrupted a video driver. Since this occurred on Thanksgiving finding a shop open on black Friday was difficult. After trying several other providers, I tried RedCat PC. They accepted the unit, located & installed the driver and had the PC finished in less than 2 hours. The cost was very reasonable.
Description of Work: My PC lost/corrupted a video driver.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$54

doyce S.
12/2012
5.0
computer repair
  + -1 more
On time, reasonably priced,efficient, helpful.
Description of Work: Reinstall windows reconnect computer in home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$181

Timothy S.
10/2012
5.0
computer repair
  + -1 more
Excellent! Not a complaint. Build was ahead of schedule.
Description of Work: Providing & configuring laptop computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

rick K.
09/2012
5.0
computer repair
  + -1 more
They did the job right the first time and they didn't want me to wait 3 weeks like another company did. I didn't have to take it back. They did a good job at a reasonable price. I would definitely use them again. Another company was going to charge me $75 just to look at it.
Description of Work: I used RedCat PC to repair my PC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Nancy K.
09/2012
5.0
computer repair
  + -1 more
On time, reasonable price, professional appropriate suggestions for improved complete performance, courteous.
Description of Work: Computer tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CAROL W.
08/2012
5.0
computer repair
  + -1 more
I took PC that had stopped working due to extreme malware & virus problems to RedCat PC. Owner went over services and kept me informed when a simple virus removal process was not enough. They were fair, professional, and got the job done in 3 days. Very pleased with my experience with this company. It was reassuring to see they were already reviewed favorably on Angie's List!
Description of Work: RedCat techs had to clean PC system and reinstall everything for Windows 7 OS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Christina W.
05/2012
5.0
computer repair
  + -1 more
It went very well. No recurrences since the service was provided. See above for additional details.
Description of Work: I had been having challenges with my PC booting up slow and getting a blue screen when playing YouTube videos. The technician ran diagnostics on my PCs and removed unnecessary programs and modified my settings to avert further instances of shut downs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

MEDLINE M.
05/2012
5.0
computer repair
  + -1 more
Anthony was on time, focused on the task, answered questions when asked and also volunteered information that was helpful in the set up of the computer. I would have no hesitation in calling on him again.
Description of Work: They were very professional and courteous.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JUDITH M.
03/2012
5.0
computer repair
  + -1 more
Service took exactly the length of time promised at the time of drop off.
Description of Work: Removed my hard drive and downloaded all my personal information on a flash drive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Rita P.
12/2011
5.0
computer repair
  + -1 more
Dell could not fix computer (Dell Computer) or printer but REDCAT fixed both and cleaned it of, junk hardware etc.
Description of Work: RedCat PC repaired computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$111.55
    • 1
    • 2(current)
    • 3

Contact information

1488 Mentor Ave, Painesville, OH 44077

http://www.redcatpc.com

Service hours

Sunday:
Closed
Monday:
9:30 PM - 6:30 PM
Tuesday:
9:30 PM - 6:00 PM
Wednesday:
9:30 PM - 6:30 PM
Thursday:
9:30 PM - 6:30 PM
Friday:
9:30 PM - 6:30 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Computer Training,
Computer Sales

FAQ

RedCat PC is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 9:30 PM - 6:30 PM

Tuesday: 9:30 PM - 6:00 PM

Wednesday: 9:30 PM - 6:30 PM

Thursday: 9:30 PM - 6:30 PM

Friday: 9:30 PM - 6:30 PM

Saturday: 10:00 AM - 2:00 PM

RedCat PC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, RedCat PC does not offer free project estimates.
Yes, RedCat PC offers eco-friendly accreditations.
No, RedCat PC does not offer a senior discount.
No, RedCat PC does not offer emergency services.
Yes, RedCat PC offers warranties.
RedCat PC offers the following services: Apple iPhone/iPad/iPod Device Repair, Computer repairs, computer tune up, training, computer backup, file transfers, network setup, hardware and software installation, printer setup & help, mobile device config virus & spyware removal.
NA

Contact information

1488 Mentor Ave, Painesville, OH 44077

http://www.redcatpc.com

Service hours

Sunday:
Closed
Monday:
9:30 PM - 6:30 PM
Tuesday:
9:30 PM - 6:00 PM
Wednesday:
9:30 PM - 6:30 PM
Thursday:
9:30 PM - 6:30 PM
Friday:
9:30 PM - 6:30 PM
Saturday:
10:00 AM - 2:00 PM