My Chimney Guys

WAS TOLD AFTER INITIAL CALL FOR ESTIMATE THAT IT WOULD BE "A WEEK OR SO" BEFORE ANYONE WOULD BE IN OUR NEIGHBORHOOD TO EVALUATE THE WORK TO BE DONE AND PROVIDE AN ESTIMATE. I WAS CONTACTED APPROX. 1.5 WEEKS LATER, AND WAS GIVEN A DATE/TIME FOR AN ESTIMATE. I LEFT WORK EARLY TO ARRIVE HOME BEFORE DARK, PER THEIR REQUEST. THEY NEVER SHOWED FOR THE ESTIMATE AND HAVE NEVER CALLED WITH AN EXPLANATION (OR APOLOGY).

BOB WAS VERY COURTEOUS ON OUR INITIAL PHONE CALL. I LEFT A MESSAGE AND HE CALLED BACK WITHIN THE HOUR. HE EXPLAINED WHAT WOULD BE DONE ONCE HE ARRIVED AT THE HOUSE. WHEN HE DID ARRIVE, HE EXPLAINED TO MY HUSBAND THAT OUR CHIMNEY DID NOT NEED TO CLEANED. HE EXPLAINED WHAT TO LOOK FOR, HOW TO OPEN AND CLOSE THE FLUE, HOW TO KEEP THE CHIMNEY CLEAN; ALONG WITH SOME OTHER ADVICE. MY HUSBAND EVEN MADE A COMMENT THAT HE WAS GLAD THAT BOB DIDN'T JUST COME IN AND SAY THAT THE CHIMNEY DIDN'T NEED CLEANING AND LEAVE. WE WERE IMPRESSED WITH BOB AND WE WOULD RECOMMEND HIM TO FRIENDS.

I WAS VERY PLEASED THAT THE OWNER WAS ABLE TO COME OUT SO SOON AT THIS BUSY TIME OF YEAR. ALSO, I THOUGHT THE CHIMNEY NEEDED SWEEPING AND INSPECTING, AND HE WAS VERY HONEST BY TELLING ME IT DIDN'T EVEN NEED TO BE SWEPT. I DEFINITELY WOULD HIRE THEM AGAIN AND WOULD RECOMMEND THEM TO FRIENDS.

VERY THOROUGH AND RESPONSIVE. WE DID NOT USE THIS COMPANY ONLY BECAUSE THEY COULD NOT INSTALL A CHIMNEY LINER. MR. WAGNER WAS VERY KNOWLEDGEABLE, PROFESSIONAL, AND PLEASANT.

BOB MADE A SPECIAL EFFORT TO COME OUT TO REPAIR THE CHIMNEY CAP BEFORE OUR NEW ROOF WAS TO BE INSTALLED. HE CAME ON A SUNDAY MORNING IN ORDER TO TAKE ADVANTAGE OF GOOD WEATHER. HE ALSO CHECKED THE INSIDE OF THE CHIMNEY AND TOLD US THAT IT DID NOT NEED CLEANING. WE THOUGHT HE WAS VERY POLITE AND HONEST.

YEARS AGO, MR. WAGNER INSTALLED TOP OVER CHIMNEY TO KEEP OUT ANIMALS AND INSPECTED CHIMNEY. ALWAYS IS WONDERFUL. JUST WISH HE COULD DO THIS REPAIR, BUT IT IS NOT HIS LINE OF WORK... STILL, VALUE HIS ADVICE/KNOWLEDGE.

I HAVE SEVERAL CHIMNEYS ON MY HOUSE AND ONE ON MY GARAGE. ROBERT CAME OUT AND INSPECTED THE CHIMNEYS. HE REPAIRED THE BRICKS AND MORTAR ON ONE OF THEM. I HAD CHIMNEY SCREENS ON SOME OF THEM, BUT NOT ALL. ROBERT RECOMMENDED THAT I HAVE SCREENS PLACED ON ALL OF THE BARE CHIMNEY TOPS AND ALSO RECOMMENDED THAT I HAVE SCREENS INSTALLED WITH CAPS ON THEM. HE ALSO, INSTALLED CAPS ON THE CHIMNEY TOPS THAT ALREADY HAD SCREENS. SOME OF THE CHIMNEY OPENINGS WERE NOT OF A STANDARD SIZE AND HE HAD THE CAPS AND/OR SCREENS CUSTOM MADE. HE CAME OUT IN A TIMELY MANNER AND INSTALLED THEM. I NOW HAVE COMFORT IN KNOWING THAT LITTLE CREATURES CANNOT NEST IN THE CHIMNEYS AND THAT THE RAIN AND SNOW WILL NOT COME DIRECTLY DOWN INTO THE CHIMNEY ITSELF.

ROBERT WAGNER WAS VERY TIMELY IN HIS RESPONSE TO MY CALL. HE CAME OUT IMMEDIATELY AND INSPECTED THE INTERIOR OF MY CHIMNEY. IT WAS DETERMINED THAT SEVERAL LINES OF BRICKS WOULD HAVE TO BE REPLACED. ROBERT SPENT MUCH TIME LOOKING FOR EXACT REPLACEMENT SIZE OF MY BRICKS. HE WAS UNABLE TO FIND THE 12'' BRICKS (NOT MADE ANYMORE) BUT WAS ABLE TO LOCATE THE 8'' BRICKS. HE COMPLETED THE JOB NEATLY AND ON SCHEDULE. I WOULD CERTAINLY FEEL COMFORTABLE IN USING HIS SERVICES AGAIN IF NEEDED.

VERY GOOD EXPERIENCE. THEY WERE QUITE PROFESSIONAL AND DID EXCELLENT CLEAN UP.

BOB WAS PROMPT, CLEAN AND PROFESSIONAL. HE INSPECTED BOTH FIREPLACES AND CLIMBED UP ON THE ROOF WITH MY HUSBAND TO INSPECT THE CHIMNEY. HE SPENT TIME TEACHING US ABOUT CARE AND MAINTENANCE OF OUR NEW FIREPLACES.

THEY WERE UNBELIEVABLE. RESPONSIVE, TIMELY AND CAME DRESSED THE PART! THEY ONLY DID WORK NECESSARY AND DID NOT OVER CHARGE. PROVIDED HINTS FOR CARE OF CHIMNEY AS WELL. HAD A GREAT SENSE OF HUMOR, BUT REMAINED PROFESSIONAL. HIGHLY RECOMMEND USING THEM.

VERY FRIENDLY AND ON TIME. I REALLY LIKED HIM. HE WORKS ON SATURDAYS.

BOB ALSO GAVE ME A NUMBER OF GOOD 'TIPS' ON HOW TO USE MY GAS LOGS SAFELY AND GET BETTER PERFORMANCE.

THE OWNER CAME OUT AND PROVIDED THE SERVICE. HE WAS VERY PLEASANT. IT TOOK HIM A MATTER OF TEN MINUTES TO INSPECT THE CHIMNEY. I WOULD USE THEIR SERVICES AGAIN.

BOB RETURNED THE INITIAL PHONE CALL PROMPTLY, AND WORKED WITH ME TO FIND A CONVENIENT TIME FOR THE JOB. HE ARRIVED ON TIME, WORKED EFFICIENTLY AND GAVE SOME TIPS FOR MAINTAINING MY FIREPLACE BETWEEN CLEANINGS. HE ALSO NOTED SOME NORMAL WEAR AND TEAR TO THE MORTAR/BRICK THAT WILL NEED SOME ATTENTION IN 1-2 YEARS. I APPRECIATED THE FACT THAT I CAN BUDGET THIS REPAIR AT MY CONVENIENCE. BOB WEARS A TOP HAT AND LOOKS LIKE HE CAME OUT OF THE 1800'S!

IT SEEMS THAT RANDY IS STARTING TO TAKE OVER THE BUSINESS FROM HIS FATHER. HIS FATHER HAS ALWAYS SPECIALIZED IN MASONRY JOBS THAT ARE HIGHER UP LIKE CHIMNEY WORK. RANDY SEEMS TO SPECIALIZE IN THINGS THAT ARE LOWER TO THE GROUND LIKE THIS JOB HE PERFORMED FOR ME. HE WAS VERY PROFESSIONAL. HE DID THE WORK IN A VERY TIMELY MANNER. HE WAS ABLE TO ACCOMPLISH THE WORK IN MY TIME FRAME. HE CLEANED UP AFTER DOING THE WORK AND I FELT LIKE HE GAVE ME A VERY FAIR PRICE FOR THE WORK DONE.

WE BOUGHT THE HOUSE KNOWING THAT THIS NEEDED REPAIR AND ASKED FOR QUOTES FROM A NUMBER OF ANGIE'S LIST COMPANIES. BOB INDICATED HE DOES NOT USUALLY DO WORK ON THE EAST SIDE BUT WOULD WORK US INTO HIS SCHEDULE. HE PROVIDED US WITH THE LOWEST QUOTE AND MADE US FEEL VERY COMFORTABLE ABOUT THE WORK NEEDING TO BE DONE. HE DID A GOOD JOB.

VERY PROMPT, GOOD SERVICE, WORKED EFFICIENTLY, VERY INFORMATIVE ABOUT IMPROVING EFFICIENCY AND SAFETY, EXPLAINED HIS PROCESS IN DETAIL. WOULD HAVE BEEN A BARGAIN AT TWICE THE PRICE. DIDN'T LEAVE A SPOT BEHIND.

THIS IS A FAMILY BUSINESS AND THOSE FAMILY VALUES PLAY A ROLE IN THE WAY THEY DO BUSINESS.

BOB WAGNER CAME OUT WHEN HE SAID HE WOULD DESPITE AN OBVIOUS INJURY WHICH CAUSED HIM TO LIMP. IT WAS IMPRESSIVE TO ME THAT HE DIDN'T MAKE EXCUSES AND CALL OFF BUT JUST WENT ABOUT HIS WORK AND COMPLETED THE JOB ON TIME.

BOB WAGNER WAS VERY PROFESSIONAL AND CONCERNED JOB WAS DONE RIGHT. HE CAME OUT TO GIVE ME ESTIMATE WHILE I WAS AT WORK BUT THEN CALLED ME BECAUSE HE WANTED TO LOOK AT HOW MY FURNACE WAS HOOKED UP TO THE CHIMNEY. HE WAS CONCERNED THE PIPING WAS NOT SIZED RIGHT. AFTER LOOKING AT IT HE SAID IT WAS FINE AND ONLY THE OUTSIDE WORK NEEDED TO BE DONE.

BOB and HIS SON WERE GREAT. NOT ONLY DID THEY DO THE WORK AS PROMISED, THEY ALSO HELPED REMOVE AN OLD UNUSED INCINERATOR FROM OUR BASEMENT AND PATCH UP THAT HOLE AS WELL. THEY ARE VERY GOOD, I WILL USE THEM AGAIN!!

FIRST AND FOREMOST, I REQUESTED FOR HIM TO PERFORM WORK ON MY CHIMNEY WHEN I WAS AT HOME, SO I COULD ASK QUESTIONS, AND THEN HE SHOWED UP AT HOME WITHOUT PRIOR NOTICE, WHILE I WAS AT WORK AND REPAIRED MY CHINEY. I ONLY REALIZED HE HAD BEEN THERE WHILE I WAS AT WORK WHEN I DISCOVERED A BILL IN MY MAILBOX. THE WORK WAS EXCEEDINGLY SLOPPY, AND HE MISSED A SPOT. ALTHOUGH HIS WORK MIGHT MEET MINIMUM SAFETY STANDARDS, THE CRAFTMANSHIP WAS EXCEEDINGLY POOR. I HAD A SECOND OPINION ON THE WORK PERFORMED AND THEY ALSO CONFIRMED THAT THE WORK WAS POOR.

BOB IS PROFESSIONAL AND HONEST. WHEN WE FIRST HIRED HIM TO CHECK OUR CHIMNEY, HE CHARGED US $25.00 AND TOLD US THE CHIMNEY WASN''T DIRTY ENOUGH, AND TO CALL HIM BACK AFTER WE BURNED A CORD OF WOOD OR TWO. WE DID CALL HIM BACK FOR THE CLEANING A COUPLE OF YEARS LATER. WHEN I NEEDED TO CHECK THE CHIMNEY ON OUR RENTAL PROPERTY, HE WAS THE GUY I CALLED.

BEST OF ALL, SHE IS NOW PLANNING TO JOIN ANGIE`S LIST.