Jackson Comfort Services

Heating and Air Conditioning, Water Heaters, Plumbing,

About us

4th Generation Heating, Cooling, & Plumbing Experts. We've been family owned & operated for over 95 years with honesty, integrity, and value driving our 5 star service culture.

Business highlights

104 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

We repair, design, service, and install heating & air conditioning systems & air ducts. We also install, service, and repair water heaters. Sheet metal is custom designed to fit your home.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Financing Available
PayPal

Reviews

4.8269 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
5%
3
1%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 51-269 of 269 reviews

Michael S.
01/2021
5.0
heating & air conditioning/hvac
  + -1 more
Great Job and Everything came out fine. Mr. Adkins the Technician was excellent. He was courteous, very knowledgeable, and efficient. We were both extremely pleased by his demeanor and professionalism. I would definitely engage Jackson Comfort for my Heating or Air Conditioning work. Thank You.
Description of Work: Inspection and Tune Up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Jerry A.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
This was a scheduled tune up of our furnace from an annual maintenance program. The technician explained everything he did and answered all of my questions. I have been using Jackson Comfort for a long time and do a great job. I would recommend them and have to friends and family.
Description of Work: Furnance Tune Up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Becky M.
12/2020
5.0
electrician, water heater repair
  + 0 more
The technicians were extremely thorough and very professional. Their work was of high quality and they were extremely detail-oriented. They also provided an overview of what they installed along with explanations as to the rationale behind it. Super job by super nice guys!
Description of Work: Installation of a new hot water tank and an Aprilaire humidifier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian S.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
Our comfort consultant, Keith, who, along with the Jackson Team were able to think "outside of the box" and design a cost effective technical solution to our somewhat unique situation, right through the design involving Eddie, and, then an excellent job by the installers, Brandon and Ryan, who displayed expertise in numerous skill sets, followed up by Dave who did some excellent repair work, and finally with Dean who gave things a review, I can't say enough about the Jackson Team and I would highly recommend them to anyone. Every person was courteous and professional in every way, including Missy, who performed the scheduling. Just a great job all the way ! Our system is working to our complete satisfaction. Thank you, Team Jackson !
Description of Work: Complete heating and air conditioning system replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

mark B.
12/2020
5.0
electrician, heating & air conditioning/hvac
  + 0 more
As always, a pleasure to deal with. I’ve been a satisfied customer for over 30 years.
Description of Work: Furnace service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrew H.
12/2020
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
As always, very happy with their service. We’ve been using them for about 10 years.
Description of Work: Preventative maintenance contract on furnace, tankless water heater, humidifier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shirley K.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
This problem has been happening intermittently for a long time. I've never been able to get a repair tech on site to view the water leak while it was happening. This time Jackson HVAC was on site within a few hours. Tyler McCann found the problem quickly and was able to have parts delivered and installed in a very reasonable time.
Description of Work: Water leak diagnosis and repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

CATHERINE B.
12/2020
5.0
electrician, heating & air conditioning/hvac
  + 0 more
It went well There was a problem, but it was fixed
Description of Work: New furnace and AC

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John C.
12/2020
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Alex was great. Did a good job of answering questions about our humidifier that we had.
Description of Work: We needed our yearly maintenance on our furnace & humidifier

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donna O.
12/2020
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Great! Tech was on time, explained what he was doing, and recommended what needed to be done in the spring
Description of Work: Winter recheck

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan L.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
The technician was thorough and efficient. We had been hearing a noise from the furnace for several days and he explained to us what he thought it was, why it was now gone, and that if it returned, we should call back and schedule another appt. We've used Jackson Comfort for many years and are happy with their service.
Description of Work: Annual furnace tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Daryl S.
12/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
So happy I had Jackson Comfort Heating & Cooling Systems Inc come out for my service. The technician Jacob Cork is such a professional. He is so knowledgeable and always explains what he's doing each step of the service.
Description of Work: furnace tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SUSAN B.
12/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Technician diagnosed gas valve problem. Did get furnace working. I was thankful for that. Quoted price new gas valve with labor high. Will decide soon what to do before heat goes out again. Technician very professional and answered all questions I had.
Description of Work: My furnace was producing no heat. Jackson had been called in October for no heat. told at that time may be gas valve.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shawn B.
12/2020
5.0
water heater repair
  + -1 more
The whole process was great. called in the morning and had a technician scheduled later that day to fix a non functioning water heater. Pete showed up, was very professional, very thorough, and the price was very reasonable.
Description of Work: Tankless Water Heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Philip K.
08/2020
5.0
heating & air conditioning/hvac
  + -1 more
Always a thorough examination of critical components. Service technician was efficient. I've had this annual maintenance contract for years with Jackson and will continue to do so. I'm always pleased with their service and professionalism. Many different technicians have performed the tasks over the years and I've never been disappointed with any.
Description of Work: Annual A/C check

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cari M.
06/2020
5.0
water heater repair, air duct cleaning
  + 0 more
Professional, friendly, got the job done
Description of Work: Heat pump service

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan L.
06/2020
5.0
heating & air conditioning/hvac
  + -1 more
Technician was thorough in his cleaning of our a/c unit, we didn't feel that he hurried through the cleaning to get to his next job. He explained what he had done and made sure we didn't have any questions before he left. We have a maintenance agreement with Jackson Comfort and are very satisfied with their service.
Description of Work: Annual checkup of the a/c unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan L.
06/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Jacob, our technician, spent quite a bit of time researching the problem, explaining what he found, and how he was going to fix it. He did a wonderful job, was very thorough. We would love to have him come back if we need service again.
Description of Work: Water was leaking from underneath the furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tillie M.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Jackson Comfort installed my furnace several years ago and has serviced it ever since. In my condo, the furnace/AC is the same unit and they always know just what to do. The yearly contract is a good value for the money. The technicians are always courteous and efficient. I highly recommend this company!
Description of Work: Yearly check and tune-up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

Ami P.
05/2020
1.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
The technicians are charging for work they didn’t do. Taking advantage of the lack of the home owners knowledge. Also they charge you based on how expensive your house looks. 160 dollars for 5 minuets of doing nothing.
Description of Work: Clean and check part of a service contract and nothing else

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$160

Response from Jackson Comfort Services
We're very sorry to hear about your poor experience with our technician. Our records show the technician was at your home for 57 minutes and successfully re-wired your A/C unit after mice had chewed up the internal wiring of your unit. If this was not clearly communicated, we sincerely apologize. Our brand promise is, "We will always do the right thing...even when no one is watching." Please reach out to us so we can resolve this issue for you ASAP. - Jackson Family

Michael Z.
04/2020
5.0
heating & air conditioning/hvac
  + -1 more
Excellent he pointed out that our unit was getting up in age and while our unit was in good working order we should not be surprised if parts would start to fail. If this was the case we should use caution when it comes to fixing the unit. He made excellent points. I appreciate his honesty.
Description of Work: A/C Seasonal Checkout

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Renay C.
04/2020
5.0
heating & air conditioning/hvac
  + -1 more
They did wonderful and professional job.
Description of Work: They change the filter on our heater.
Rating CategoryRating out of 5
Yes, I recommend this pro

Charles C.
04/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
The tech was here on time and did a thorough inspection at both the furnace end and A/C end of the system. Very professional, polite and courteous.
Description of Work: A/C spring inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bill F.
04/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
The heater had stopped working overnight so I called Jackson Comfort Heating and Cooling on a Saturday morning at 9:00 AM. The service tech, John Puskar was out to help by 11:00 AM. He was a really good guy and had things going within an hour. John replaced the Ignition switch and performed a tune-up while he was here. Saved us as it was snowing out the night before and it had definitely gotten cold in the house by the time we woke up.
Description of Work: Heater needed to be serviced

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Emily F.
04/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Great. On time. Very courteous. Great with a big dog greeting :) Went over and above, suggesting a couple of other services - not pushy at all.
Description of Work: HVAC Diagnostic after a flood in basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Contact information

499 E Twinsburg Rd, Northfield, OH 44067

http://www.jacksoncomfort.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Bonded

Insured

Licensed*

Trade License Number
PL22001

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters,
Plumbing,
Air Duct Cleaning,
Drain Cleaning,
Sewer Cleaning,
Water Filtration and Softening

FAQ

Jackson Comfort Services is currently rated 4.8 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

Jackson Comfort Services accepts the following forms of payment: Check,Financing Available,PayPal
Yes, Jackson Comfort Services offers free project estimates.
Yes, Jackson Comfort Services offers eco-friendly accreditations.
No, Jackson Comfort Services does not offer a senior discount.
Yes, Jackson Comfort Services offers emergency services.
Yes, Jackson Comfort Services offers warranties.
Jackson Comfort Services offers the following services: We repair, design, service, and install heating & air conditioning systems & air ducts. We also install, service, and repair water heaters. Sheet metal is custom designed to fit your home.

Contact information

499 E Twinsburg Rd, Northfield, OH 44067

http://www.jacksoncomfort.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM