Jackson Comfort Services

great work very professional

Chris was great!

Had to order part .. cold 2 days

They always do an excellent job.

On time, expertly done,

Their professionalism gives you confidence as they know what they are doing. They are a big company, so they respond in a reasonable amount of time.

Very efficient, clean, came on time. Very professional.

Came on time, found the problem and got it repaired quickly.

My furnace wouldn't kick on starting in the middle of the night Wednesday. I called Jackson Thursday morning and told them I had no heat. Someone was here within an hour to diagnose it. The furnace kicked on right away for him, but he cleaned out some parts for me anyway, and only charged the consultation fee. Keith suggested that the problem was a cracked motor casing and I should have it fixed to prevent the problem from happening again and to prevent CO2 escape. He ordered the part for me right away and Jackson scheduled him to come out the next day. He was here the next day and installed the new motor quickly. Jackson is known to be expensive but you do get what you pay for; personal, friendly service, quick call response and guaranteed work. They have been my parents' chosen HVAC company for years and this was my first experience with them as a homeowner. It was a good experience!

Jackson service men are prompt, courteous, and professional. They describe everything that they have done, and if there are problems they explain what is wrong, how it should be fixed, and call in to the office to get the cost.

The company was a pleasure to deal with; no hard selling. There was a thorough inspection and rep explained everything he did and made a few recommendations. He was here for more than 3 hours.

I HAVE BECOME LESS AND LESS SATISFIED OVER THE 10 YEARS I HAVE DEALT WITH THIS COMPANY. I'VE PAID FOR THEIR ''SILVER CERIFICATE'' TUNE-UPS FOR FURNACE AND A/C, AND IT SEEMS THERE IS NO SET LIST OF EXACTLY WHAT THIS ENTAILS. NOT MUCH, I GUESS. A BEE'S NEST WAS FOUND DURING A SERVICE CALL--BUT SINCE IT WASN'T FOUND DURING THE TUNE-UP. I HAD TO PAY EXTRA. THE DRIP LINE FOR THE A/C WAS CLOGGED--AGAIN, IT HADN'T BEEN FOUND DURING THE TUNE-UP. THEY INSTALLED A NEW FURNACE/AC LAST DEC. AND LEFT A GAP AROUND THE NEW UNIT W/OUT INSULATION. I COULD FEEL THE BREEZE AND THE CUSTOMER SERVICE DOESN'T. DON'T ASK FOR (JACKSON) FOR ANY HELP!

FURNACE TUNE-UP WAS VERY THOROUGH. THE FURNACE FILTER I PURCHASED IS SUPPOSED TO LAST ONE YEAR (A PLEASANT SURPRISE) AND THE PROGRAMMABLE THERMOSTAT WAS VERY EASY TO SET UP AND PROGRAM. (IT ALLOWS FOR UP TO 4 EVENTS PER DAY; EACH DAY OF THE WEEK CAN BE PROGRAMMED INDIVIDUALLY OR YOU CAN SET UP JUST 2 PROGRAMS, ONE FOR WEEK-DAYS AND ONE FOR WEEK-ENDS.) THOUGH THE THERMOSTAT WAS VERY PRICEY, GIVEN THE COST OF NATURAL GAS I EXPECT IT WILL PAY FOR ITSELF WITHIN A YEAR OR TWO. DAMIAN NOT ONLY DID AN EXCELLENT JOB SERVICING MY FURNACE BUT HE ALSO POINTED OUT THAT MY ORIGINAL NON-PROGRAMMABLE THERMOSTAT HAD BEEN INCORRECTLY WIRED. (IT HAD BEEN WIRED FOR A 1-STAGE FURNACE THAT WOULD HAVE CAUSED MY 2-STAGE FURNACE TO RUN LESS EFFICIENTLY.) HE CORRECTED THE PROBLEM WHEN HE INSTALLED MY NEW THERMOSTAT.

PRICE INCLUDED 15% OFF OF ANY OTHER SERVICE OR PURCHASE FOR THE NEXT YEAR. A VERY SATISFACTORY EXPERIENCE. THEY WERE VERY THOROUGH.

I APPRECIATED THEIR ADVICE, AND ALTHOUGH THEY DID NOT DO ANY WORK FOR ME, THEY SEEM LIKE A VERY UP AND UP COMPANY. I WILL USE THEM IN THE FUTURE.

I HAD THEM DIAGNOSE A NOISE FROM MY FURNACE. THEY CLAIMED I NEEDED EXTENSIVE SERVICE, BUT THE PROBLEM WENT AWAY SHORTLY AFTER THEY LEFT, AND HASN'T RECURRED.

THEY ARE RELIABLE AND I FEEL THEY ARE HONEST AND THEY DO A GOOD JOB. THEY DON'T WASTED TIME AND THEY GET RIGHT TO WORK.

THEY DID WONDERFUL WORK. THEY HAD TO DO A LOT OF PLUMBING IN THE PROCESS, BUT EVERYTHING WAS DONE VERY WELL.

I WOULD DEFINITELY HAVE THEM BACK OUT IF I HAVE ANY OTHER PROBLEMS WITH MY FURNACE.

THE MAN DID AN EXCELLENT JOB. HE STAYED FOUR HOURS OVER TO MAKE SURE WE HAD HOT WATER RIGHT AWAY. WE REALLY THINK HE WENT ABOVE AND BEYOND. HE HAULED AWAY THE OLD TANK AND CLEANED UP THE WHOLE AREA. THEYVE DONE WORK FOR US BEFORE, AND ARE ALWAYS EXCELLENT.

DID A GOOD JOB FIXING THE FURNACE-EVEN TOOK THE TIME TO SHOW MEMBER HOW TO FIX SOMETHING HIMSELF TO SAVE A COST

ALWAYS TAKES SEVERAL VISITS TO FIX PROBLEM.

THEY MISCALCULATED THE SIZE OF THE UNIT NECESSARY TO COOL THE HOUSE. THE COMPANY INITIALLY PROMISED REPEATEDLY TO FIX THE PROBLEM, BUT LATER STOPPED RETURNING PHONE CALLS AND CORRESPONDENCE UNTIL"FURTHER ACTION" WAS THREATENED. THE WORKERS WERE EXCELLENT, JUST THE ADMINISTRATIVE SIDE OF THE COMPANY STUNK.

THE PRICE WAS VERY GOOD. THE TECHNICIAN WAS VERY HELPFUL, COURTEOUS AND EFFICIENT. I HIGHLY RECOMMEND THEM.

HAD REQUESTED DUCTCLEANING IN 3 YEAR OLD HOME. TECH TOLD ME THAT IT WAS NOT NEEDED WITH NO SERVICE CHARGE. VERY HONEST COMPANY.