Miracle Method Of Cleveland

Arrived for the estimate promptly. Gave an exact estimate. Set a date and time for the job. Reminder telephone call the day before the technician was to come. The tech. arrived on time and completed the job in one day. The only problem was with the replacement of the control for the overflow valve.

Jason came to the house and spent approximately 2 1/2 hours refinishing the shower pan. First, he cleaned the shower pan thoroughly. The he refinished the shower pan. Afterwards, he recaulked around the shower pan. The shower pan looks better than when we first had it installed. Jason was thorough and cleaned up after himself. We were very pleased with the job done.

This is by for the easiest project we have done on our house. The owner and his staff were very professional. They arrived on time. Completed the work ahead of schedule.

I liked that we were able to chang the appearance of the room in a very efficient cost effective way.

Andrew Gorski was professional from the start to finish in scheduling, and job completion. He was willing to take the extra mile, calling long distance and working with us when we were out of town. Both bath and sink look brand new. And it cost less than half the amount replacing them would have cost.

There were problems with the application. I called the owner and he came back the next day and re-did it, and everything looks great.

The first employee they sent evidently did not know what he was doing or didn't care and was let go from the company. The owner of the company came out and fixed the work. Now, 6 months later, they are having to come back out and fix it again.

They didn't hassle me about the warranty and just came out and did the work.

They were very professional and showed up on time. I was charged exactly what they quoted. They also did a good job explaining the warranty.

They damaged my floor and will not repair it. I hired them four weeks ago and they have not completed the work. I have left them messages and they are not quick to respond. They are unwilling to listen to the client. They have treated me with arrogance. They do not value or appreciate their work. They avoid responsibly by failing to take responsibility and owning up to their mistakes. They are unresponsive and do not resolve the problem quick or at all. They have poor customer service.

Things went very well and I must say I am only disappointed because we have not had a hot shower since the completion of the job, even after my family attempted to re-adjust the water settings. A plumber (from Angie's list) is expected to resolve the problem. It was necessary to shut off the water (hot only) in order to successfully complete the job. However, I did not mark the settings on all of the shut off valves (in the bedroom closet and in the basement) prior to the shut off and cannot get the hot water to appropriately flow into the upstairs bathroom. Although I do not believe this is the fault of the contractor, it is a problem and is aggravating. Other than the aforementioned, like paint and nail polish, I thought the resurface could use another coat (just an observation) for a more shiny, lusher and smoother appearance. However, I do believe we received exactly what we purchased and there is truth in the advertisement.

We were advised to contact Miracle Method to redo the original installation attempt but we're unable to get a response back from them after 2 weeks.

He charged us less than the estimate. It was done in one day. He is very prompt and thorough. He cleaned up after he was finished.

The bathtub area of my 83 year old home looked awful! The tub surface was rough, the old "subway" tiles surrounding it were gray, with tiny web cracks all over. In two corners, the grout was actually gone! Damage to the ceiling below was obvious. Over the years, attempts at resealing, re-caulking, etc. never lasted. I chose resurfacing because I wanted to preserve the historical look of an old home (as opposed to covering it with a type of "Tub Surround"). Andrew Gorski, owner of Miracle Method of Cleveland responded quickly with an estimate and complete description of the service. In scheduling the job, he accommodated my time line request, and the work was completed in two days as promised. Greg performed the resurfacing and tile work (along with Andrew at intervals). All surrounding areas (rugs walls, sinks, fixtures, etc) were covered and protected during the process. I was totally astounded with the result! It took my breath away to see how clean and bright my bathtub area now looked. I really wish I had taken before pictures, because the transformation was amazing!

The tub looks great. The only problem that I had was that the overspray got all over everything in the bathroom.

Overall, I am very happy with the responsiveness and professionalism of this company. I am also extremely pleased with the outcome of my tub. It looks 1000% better than before - almost like new. It was the right choice for me as opposed to expensive tub liners or the expense and hassle of installing new. The worker was punctual and made sure drop cloths were laid to protect my carpet and floors. Now, this is a messy, smelly job - no getting away from that. And since I had my existing resurfacing sanded away, it was a dusty one too. My advice is to lay drop cloths over furniture, hang them over blinds, and be sure to keep as many doors closed as you can. The dust (and smell) does travel despite the huge fan they put in the window. The next day when they came back to buff it out they discovered an area or two that needed re-doing. That meant that I couldn't use my bathroom for an additional night. Not a huge deal. However, when I was inspecting the tub a day later I noticed two or three areas which were rippled/not smooth/not enough product applied. I also realized that when I paid the worker that I forgot to mention my Angie's List discount (totally my fault). When I called them they agreed to honor that discount and they sent someone out to address the problems in a few days time. This time when they left the job was perfect. And I got my check in the mail. This company will absolutely work with their customers until the job is right. I have confidence that the Miracle Method of tub resurfacing is superior to other methods of resurfacing and I expect my tub to look new for a long time. I was told how to take care of my tub and was given a few recommendations for cleaners easily found at home improvement store. I was also told I could polish my tub with liquid polymer based car polish every six months to keep the shine optimal.

They did a great job! They came early and were extremely professional. They did a great job! They explained how I should care for my tub and what products would be safe to use. They did a great job and cleaned up any mess they made. They came back the next day when they said they would to finish the work.

The guy who did the work did a good job on the initial resurfacing of the white. They forgot we had asked for black on the top tiles, and had to order the black paint and come back three days later to finish. These guys are basically painters, so it you have tiles that are loose or that may fall off, beware, as the price will go up for that repair, if the installer can do it at all. They wanted to charge me $250 to replace 7-8 tiles, and I talked them down to $100. The black trim they applied looks good from a distance, but I would not recommend it for others, as it comes out sloppy (see the photos). I don't believe this method is designed for doing this kind of multi-color trim work. I would not have had black installed had I known the way the process works and it's limitations. However, Andrew, the owner , made this application sound run-of-the-mill, and believe me, it is not. The installer, I could tell, was not happy about having to do it, and told my wife, after some legitimate complaints about problem areas with the black, that he "couldn't go over the whole bathroom with the kind of detail she expected." He may have had a point--this system of resurfacing has its limitations. I would not recommend anything detailed--just a one color job. The white did look good when finished. Unfortunately, we already have some chipping of the black--very disappointing. It's a messy and stinky process -- no way to get around that -- but they cleaned up very well. The owner communicated well and the scheduling was not a problem.

The gentleman that applied the new surface didn't do a very good job. After he finished, the first day, my wife called his boss to make a complaint about some areas that needed to be redone. He came over that day and marked the places to be redone. The same guy that came out the day before came back the next day and fixed all of the problems.

They were very clean and tidied up after the job. The work was excellent, you can't even tell it's an old bathtub. The technician even came late in the evening to make sure our bathtub got done. I appreciated that he made time for us.

The job went well. It's a messy and stinky process -- no way to get around that -- but they cleaned up the best they could and the result is worth it! Even though they were running behind the first scheduled day and we had to shift the job one day, the owner communicated well and the reschedule was no problem -- after all these things happen.

Very pleased with the result. The process involved resurfacing the existing tub, tile, sink and countertop. The entire process was complete within 2 days. The bathroom looks brand new.

We bought a home last year, and the people that sold us the house said that they had the bathtub "professionally" refinished. It was done in black. Within three months the tub was peeling. Luckily the former owners gave us the paperwork and we called the company that did the work. It took two weeks of calling to get anybody to call us back. And can you believe that they said the 5 year warranty didn't transfer to us, and only to the homeowners that did the work! We had enough. Miracle Method called us back within an hour, and scheduled the work within a week. They stripped the black that I didn't like anyway, and refinished in white. It looks beautiful, and seems to be holding up great. They came back the next day and buffed it out, as well as put new silicone caulk on. Overall very satisfied. The first picture is the bathtub while being stripped and the second is the finished product.

The finished work turned out fine, but we had some problems. They had to remove the drain stopper to refinish the tub, and caused water to leak and discolor the ceiling below. They also cross threaded the drain when they reassembled it. Fortunately, I discovered this before using the refinished tub. The leak was not a big deal for me because I planned to repaint the ceiling and room below because of a prior leak issue. Andrew Gorski, the franchise owner, met with me a few days after his workers completed the job per my request, so I could show him what happened and also discuss what I felt were professionalism issues and errors made by his workers. For example, the tub caulking was sloppy and they caulked the drain stopper, which shouldn't be done. I corrected all this myself. Also, they did not thoroughly clean up after they completed the work. Andrew apologized for the problems and agreed to buy my materials to repaint the room, below.

This company was recommended to us by some friends who used them. I had a buddy who did his own bathtub and it lasted a couple of months, so naturally I was leery. I guess doing it yourself doesn't last at all, and the kits they sell at Sherwin Williams are garbage. He gave my wife an estimate over the phone, and explained the process and the warranty. Their warranty is for five years, but they say with proper care it lasts 10-15 years. We decided to visit their show room. The owner, Andrew showed us some displays that looked great, and gave us some literature to take home. After we got some other estimates from the liner companies we decided to go with Miracle Method. We also looked at some other refinishers and they seemed to be much less organized. They were cheaper, but we wanted to do it right so it lasts. They were done in about 4 hours, and came back the next day for about 45 minutes. It looks excellent. We are extremely pleased with the way it turned out.