Here To Help

House Cleaning, Home and Garage Organization

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

(formerly We Can Do It For U) We are a small, community-driven and Christian family run cleaning service. Unlike larger cleaning franchises where you may feel like just another invoice, we treat you like family. We listen to what you need and turn it into a working plan that suits your lifestyle. We pride ourselves with a small staff which keeps things personal and consistent. The company owner will meet with you from Day 1 and is personally committed to addressing all customer service needs - 100% of the time. We have over 25 years experience in the cleaning industry which allows us to provide efficient service. We know that our business thrives solely on customer satisfaction, which is why we go above and beyond the normal call of duty to provide extraordinary services and even better customer service!

Business highlights

19 years of trusted experience
Women Owned & Operated
Family Owned & Operated
Emergency Services Offered

Services we offer

In addition to recurring weekly, bi-weekly or monthly services, we specialize in 1x cleans, deep cleaning projects, post-renovation, new builds, rentals and real estate cleanings! If you are interested in organizational help, the owner "personally" accepts organizing projects on a case-by-case basis.

Services we don't offer

two-story or vaulted ceiling fan / light fixture / chandelier cleaning

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Zelle

Photos of past projects

Reviews

4.7114 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
4%
3
4%
2
1%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.7
punctuality
4.8

Filter reviews by category

Showing 51-75 of 114 reviews

Brad E.
10/2013
5.0
house cleaning
  + -1 more
Lori and her crew did an excellent job. They paid attention to detail and did not seem rushed. Everything she quoted to me during her visit was taken care of. I will be using them on a monthly basis.
Description of Work: House Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$263

Paul F.
10/2013
5.0
house cleaning
  + -1 more
They were on time and very efficient. They did a very good cleaning job. They stayed well within the budget.
Description of Work: They cleaned our kitchen and both full bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Daniel L.
10/2013
5.0
house cleaning
  + -1 more
I call the listed phone number and left a voice mail message explaining that I wanted to hire a cleaning crew as a surprise for my wife. I also gave my work e-mail address in additional to my phone number and stated that this e-mail address would be my preferred method of communication since I was planning to surprise my wife for our anniversary. When I got to work the next day I had an e-mail from Lora: ?Thank you for contacting us for possible cleaning services. As requested, I am contacting you via email. I'm guessing you have some questions about our services and the process in hiring us. I invite you to ask away. And kudos to you for thinking of such an awesome anniversary present. I think your wife will greatly appreciate your thoughtfulness and the help!!? Though it was not the most convenient method of communication, it worked to keep my wife from suspecting anything and over several weeks she had answered all of my questions satisfactorily and we set an appointment for her to inspect my house. Lora and I went around my house discussing what I could expect to be done, what would be beyond the normal cleaning and if I wanted it, as well as any concerns about my dogs and baby behind in the house while they were working (there were none). After a walkthrough of the house we settled on what her team would do and made the appointment for the main cleaning and several appointments for maintenance cleaning throughout the year. My wife had decided that she wanted the house cleaned the weekend before Lora and her team were to arrive, I convinced her to do the bear minimum and assured her I would take care of the rest. She didn?t believe me, but left me be. After a few days, Lora and her team arrived while my wife and I were at work. I ran home during lunch to do a quick inspection of their progress and was very happy with what they had managed to get done. They had even been able to accomplish a few extras (a surprise form Lora that I may have ruined). When my wife came home she slowly began to notice that the house had been cleaned. When I told her that I had hired a cleaning crew she was at first uncomfortable with the idea, but as she looked around she began to get excited. I feel her satisfaction is best described by the Facebook posting and follow-up comment below. ?My hubby gave me an awesome gift for our anniversary. He hired house cleaners. I'm a happy lady!? ?It?s not so much the regular stuff like floors (although that IS awesome). It's the stuff that almost never gets clean. That stuff is clean too!? Unfortunately, after a few weeks my wife asked to cancel the remaining appointments. Her natural frugality won her over. I was disappointed, but texted Lora to let he know. He text message back to me illustrates her professionalism. ?No worries?I understand completely?if u ever need us in the future, just give me two weeks notice? I would like to use her services again in the future.
Description of Work: Lora and her team thoroughly cleaned my house. A total crew of 5 spent over four hours and I was very impressed by the results. Almost a month later, my house still looks fairly clean.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Here To Help
Thank you for the great review! We appreciate you taking the time to provide so many details pertaining to your overall experience with our company. As always, should you need us in the future, don't hesitate to contact us :))

Matthew D.
09/2013
5.0
house cleaning
  + -1 more
Lora and her team were great. They came in and worked hard and even satisfied my picky wife.
Description of Work: Full House Cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Lona K.
09/2013
5.0
house cleaning
  + -1 more
Absolutely love everything! From the first call, Lora is extremely responsive. She called me back within a few hours and I had an appointment to evaluate my home as soon as my schedule would allow. We started off with an appointment for a deep clean -- she described in detail everything that they would do - and they absolutely delivered on every promise. It was exactly what my home needed! I am so very pleased with their work - I came home on the day of the appointment to a sparkling clean home. You had me at hello! I have since signed up for a monthly maintenance clean. Pricing is very reasonable and a worthwhile investment in managing a busy schedule. I would recommend to anyone to give We Can Do It For U a call!
Description of Work: After a great first meeting, followed by a deep clean service appointment, I have signed up for their monthly cleaning service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Alison L.
08/2013
5.0
house cleaning
  + -1 more
house was cleaned very thoroughly and what parts were not cleaned to her liking were fixed by Lora. Great customer service. Great follow-up. Very pleased with final product.
Description of Work: deep clean

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

W T.
08/2013
3.0
house cleaning
  + -1 more
My house hadn't been properly cleaned in awhile, so I was pleased with how it turned out. A few very minor things, such as dust bunny remnants and small pieces of paper towels were left behind on some of the floors. Some of the items I was hoping to have cleaned weren't addressed due to lack of time in their schedule. Lora promptly contacted me the next day for my feedback and I told her about those. I will continue to use this service as I was satisfied with the results. I feel confident that the items I would like addressed will be handled on the next cleaning as Lora seems very on top of things and wants to ensure customer satisfaction. UPDATE: I used this service for six months, and as time progressed, the quality and friendly demeanor deteriorated. When I spoke to the owner about my concerns, they were dismissed as if I were being too picky. I personally think if I am paying $75 dollars an hour, and I do not want very visible bits of swiffer fluff or paper towels left on my stainless refrigerator, cabinets, counters, or other furniture, that is a legitimate request. On a few occasions, the bathroom counters and floors behind the doors in two of my bathrooms were not cleaned.(the cleaning crew was in such a rush they didn't bother to close the door to the bathroom to clean behind it) The owner also personally knocked a painting off my wall, dinged the frame and was very nonchalant about it; never made an offer to rehang or repair although she did bring it to my attention when it happened. if you want a good, one time cleaning, I would recommend this service. On a regular basis, I would not recommend.
Description of Work: Lora brought her team out and completed a deep cleaning of first and second floors, 4 ladies for 3 hours. She books up very quickly so I was happy that she carved out a time for me within a week of my call. I have mostly hardwood floors and two dogs so quite a bit of dust bunnies. Lora was open to completing any task I asked, such as pulling out things from closet floors and cleaning those dust boards and floor areas, wiping down leather couches, and light fixtures, too. She even did tasks I wasn't expecting but much appreciated such as cleaning the inside of picture windows and sliding glass doors. The chrome fixtures in bathrooms were polished, too. My TV entertainment stand is a magnet for dust and it has never looked better.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$334

ROBERT S.
07/2013
1.0
house cleaning
  + -1 more
Apparently house cleaners don't talk to future customers on the phone!
Description of Work: They never answered the phone. I could not use any of the services you suggested.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Here To Help
In all fairness, one should not be able to grade a company on Angie's List for price and quality without having any direct experience or knowledge of either category for which they are grading. Those two grades should be null and void of any truth to anybody reading this post. As for the other categories, this member is still grading us unfairly because he never spoke to anyone within my company to make such judgments nor did he leave any messages to indicate the reason for his call. We choose not to answer phone calls when we are servicing the homes of other clients; they are paying us to be there to work on their home and it would not be fair or professional to conduct business on their time. This whole ridiculous post could have been avoided had the inquiring member just left us a message. According to my phone log, this member's name was on my caller ID ONE TIME on July 11th. One missed phone call should not warrant any of what this member is claimng. Again, if he would have left a message requesting a call back for service, he would have gotten one.

Sadie W.
07/2013
5.0
house cleaning
  + -1 more
I'm very pleased with them. They're prompt, on time. She brings people to complete the work faster than anticipated. They had an accident where a chair was broken and they immediately paid for it. I think it was $25 per person. Sometimes, because of my travel, I don;t have them on a regular day schedule but I could call her and she would fit me into the schedule. She made her service convenient for my schedule.
Description of Work: I used We Can Do It For U to clean the whole house. They cleaned the floors, window sills. They mopped, vacuumed, polished the furniture, cleaned the bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Tracy C.
07/2013
5.0
house cleaning
  + -1 more
I am continuing in using their services. I am currently using their services. Their work is great. They are thorough and fast. They listen, and the house always smells good when they leave.
Description of Work: We Can Do It For U cleaned our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

SCOTT C.
07/2013
5.0
house cleaning
  + -1 more
The group showed up around noon and there were 4 of them on-site for 6 hours. They cleaned every bit of the house, including areas that had probably never been cleaned. They did a great job. My only feedback would be that the house didn't smell like a newly cleaned house, but I'm guessing that was only because they just didn't use fragrant cleaners. It was a little pricey, but I would recommend them to other users.
Description of Work: Full house cleaning (top to bottom)

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from Here To Help
Thank you for taking the time to submit feedback (member name removed)!! You are correct in stating that we don't use highly fragranced products. This is mainly due to trying to clean as "green" as we possibly can; And because everyone has different fragrance preferences. While I personally love the smell of pine, I know some people hate it which is why I try to stay neutral with different smells. I have considered making this a question during my consults so that we can leave a burst of preferred fragrance such as something citrus-y, pine-y or flower-y upon our departure. Now that you've brought it up, it seems like an even better idea to implement. Thanks again for the nice review :)

MARY F.
07/2013
5.0
house cleaning, party planning
  + 0 more
The home was cleaned beautifully. The assistance at the wedding reception was priceless. Many of the guests requested Lora's information and expect to call her in the future.
Description of Work: Team cleaned the entire home in preparation for a wedding reception. In addition, Lora helped assist at the wedding reception.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

anita S.
06/2013
5.0
house cleaning
  + -1 more
I have used We Can Do It For U every week for the last several months. They clean my entire home, including marble, wood and tile floors. They are very thorough, professional and a pleasure to work with. I highly recommend them.
Description of Work: They clean my entire home. I have marble, wood and tile floors, they do an excellent job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Cheryl O.
06/2013
5.0
house cleaning
  + -1 more
We would definitely use this service again. On time, professional, did a super job.....
Description of Work: Cleaned our house before moving in

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Sara O.
06/2013
4.0
house cleaning
  + -1 more
The price was reasonable. The owner is really nice. We can trust them. They were just a little bit high priced; but other than that, everything else was great.
Description of Work: We use We Can Do It For U for general housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Lynn H.
06/2013
5.0
house cleaning
  + -1 more
They always do a very thorough job. They're fast, good, and I'm always thrilled when they leave. I just want to stay home and enjoy my house.
Description of Work: They cleaned the entire house and the windows that needed to be cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Kim H.
05/2013
5.0
house cleaning
  + -1 more
I have used this company for over a year now. Lora and her crew are awesome!!!!!
Description of Work: They provide housecleaning services for me bi-weekly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$106.25

Christopher B.
05/2013
5.0
house cleaning
  + -1 more
We Can Do It For U now regularly cleans my home on a monthly basis. Lora confirms appointments and collects special requests/instructions via text (which I LOVE). I leave Post-it notes around the house with special notes and the team always comes through. For one-time cleanings or regular appointments, I certainly recommend this company.
Description of Work: After finding the company's profile on AL, I got in touch with Lora who quickly visited my home for an estimate. Lora - the owner - is delightful, helpful and thorough. We quickly setup an initial cleaning. She and her team did a bang-up job performing a dee-clean on my home.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Jonathan U.
05/2013
5.0
house cleaning
  + -1 more
There was initially confusion with scheduling. However, the owner was quick and courteous to have it resolved. She was very accommodating to our schedule and came with her team on a Saturday for our initial clean. The entire staff was professional and thorough. We have never seen our house this clean, even when we moved in. They even pointed out our vacuum was broken and we never knew it. We will definitely have them back for scheduled cleaning
Description of Work: Full house detailed spring cleaning including kitchen, bathrooms, bedroom, and floors

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$350

Robert M.
05/2013
5.0
house cleaning
  + -1 more
The company "We Can Do It For U" has been a blessing to my husband and I. The owner Lora Maes and her crew have always out performed our expectations. We hired "We Can Do It For U" in October of 2012. At that time, we were only going to hire her company to just clean a small common area of a multiple family residential property once a week. However, after speaking with her, we decided to employ the company to clean-out and clean an apartment. The previous tenants had left the apartment in a gross state. There was filth ranging from food, grease, dirt, and so forth. The bathroom - well lets say that I wouldn't have wanted to use it! Her company thoroughly cleaned-out (example - belongings left by tenant) and cleaned (example -scrubbed) the entire apartment. When they were finished, the entire apartment showed no remnants of the previous tenant. We are out-of-state owners that have been taken advantage of by previous contractors, which was why we signed up on Angie's List. It seems that if you live out-of-state, contractors don't always do what they say they will do. After being burned, we asked for pictures of the apartment before and after it was cleaned. Knowing that pictures could be edited, we had someone go into the apartment before and after the work was done to clarify that what the pictures depicted was accurate. The owner, Lora Maes, not only provided pictures, but also provided a narrated video of the entire apartment. Since then we have hired "We Can Do It For U" for another apartment clean-out and cleaning, which again exceeded expectations. We have had such a great experience with "We Can Do It For U" that we now have the company both cleaning and managing the property. We wish that we could use the company to clean our own residence, but unfortunately they are only located in the state of Ohio. In regards to cost: The last job we paid for included other items we asked the company to do that are not necessarily part of a routine residential nor commercial cleaning. As a result, we are reluctant to list how much we spent, but I can say that it was reasonable. Uniqueness: Although unusual, we really like the company's policy of the customer supplying their own vacuum cleaner. This helps lessen the chances of bug infestation. To Angie's List - Would like to have added some pictures, but couldn't figure out how to do it.
Description of Work: Scope of Work Performed for last job: * Clean-out of entire apartment - removal of all debri and personal items left from previous tenant * Cleaned entire apartment - which consisted of the following * scrubbed all walls * scrubbed entire bathroom - toilet, tub, sink, and vanity * scrubbed all kitchen cabinets inside and outside * scrubbed counter top * swept and scrubbed vinyl flooring * vacuumed and shampooed carpet * clean glass in windows * scrubbed all trim including window trim * scrubbed all doors * wiped all light fixtures * wiped all outlet and switch covers Special note: no appliances are supplied with apartment * Took trash to curb * Started work on scheduled day and time * Completed by deadline - Special note: This last job was scheduled earlier, but the owner was very sick. If the work is extensive or if the client is new, she likes to be onsite. As a result, the work was postponed. This was by no means upsetting to us, since we would prefer her to be onsite due to the extensiveness of the job. The work was completed on the second date that was scheduled.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary V.
05/2013
3.0
house cleaning
  + -1 more
I was not totally satisfied with them. This was a deep, spring clean. It was supposed to be a more advanced cleaning. They impressed me initially by coming out and talking about what my expectations were. There was four women that came out. They were done in two hours. I had already done a bit ahead of time. It could not have been a easier job. I was satisfied the vacuuming they did. I could see there were things they missed. In my opinion, it was a standard weekly cleaning. It was not a deep clean, as advertised. I rang and told her, she never said I'm sorry or really care that I was dissatisfied. I told her I would not give her a good evaluation. They were not the worst. They were not the best. She based her pricing on the fact there were four people here. I would have thought they would have been here longer.
Description of Work: I used the services of We Can Do It For U for Spring house cleaning.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$269

Vikki M.
05/2013
1.0
house cleaning
  + -1 more
READ THIS WHOLE REVIEW! IMPORTANT TO KNOW ABOUT THIS COMPANY! I was looking for a bi-weekly cleaning service. I found We Can Do It For U on Angie's List, and the company had great reviews. I'm not sure if the owner Lora is stretched too thin or if there is a consistent lack of attention to detail with this company, but I did not have a positive experience. I can't recommend them because of this lack of attention to detail as well as lack of respect for the homes they clean and the under-trained team. They charged me $250 for a half-hearted job and left me with a mess. There were scheduling issues. There was a lack of communication and miscommunication. Then, when the team showed up for the initial cleaning, the seemed stressed and unfriendly. I was really disappointed with the way things were done and how my home was treated and left. To name a few things: - I was shocked that my furniture and other items were left strewn about when they left. I'm not talking a nicknack moved a few inches to the right. Each room had furniture, lamps, etc. left in the center room after they were moved to vacuum/cleaned. Cabinet doors were left open. An area rug was left thrown across the room on my dog's bed. - There were scuffs on the kitchen floor where chairs were clearly dragged instead of lifted. - There were wads of paper towel left in the crevasses of my dresser. - There is cleanser all over the door of the shower in the master bedroom. - There were wads of dog hair left in the corners of the family room carpet. - There was a half-filled garbage bag left open and spilling out in the middle of my kitchen floor. One of my biggest issues, though, was with the hutch in the living room. There is a crack in the drawer and the wood has been separated, as if a cloth or something got caught on it and pulled. Why would they have even opened the hutch? There is more, but you get the point. The bottom line is they wanted to get the job done so they motored through instead of doing a good, quality and respectful job. We all have bad days. We all have jobs we're not happy about, and perhaps they were coming off of one of these when they arrived to clean my home for the first time. But, I paid for a service to be done properly and with respect, and that was not my experience. Lora scheduled the initial cleaning in the afternoon, after a long day of cleaning elsewhere. It might behoove her to schedule these initial cleans first thing in the morning when the crew is fresh and not just trying to get done to finish for the day. Initial cleans take the most time. In my case, my house was a (dog) hairy, dusty mess with many dirty toilets. That's why I hired a cleaning company! I needed some help. I was left with more stress than assistance. I'm not sure what training these folks received but the quality of cleaning was not very good. I've used a cleaning service for years and have experience with professional cleaners. The team that cleaned my house were not professional cleaners and didn't do a very good job. I paid them $250 for this b/c three people did spend three hours of their time. But it's a rip off as my house was not cleaned properly and I had to redo a lot of it. The final disappointment was I sent Lora an email to confirm I would not be using them moving forward and detailing all of this. She couldn't even be bothered to respond or apologize for my experience. Even if she disagreed with my version of the events, a note or a call to respond is the move of a professional business owner. This was not what happened. Bottom line - I can't recommend this company because of the lack of attention to detail, lack of respect for the homes they clean, the under-trained team and the owner's lack of professionalism. I will not use them moving forward. I have pictures and more detail if there is interest.
Description of Work: I was looking for a bi-weekly cleaning service. The owner Lora and her team did a initial cleaning in almost all rooms (bedrooms, bathrooms, family room, living room, dining room and foyer) of my home.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$245

Response from Here To Help
100% INACCURATE Let me just start this rebuttal by simply saying “I value ALL of my customers”; my livelihood depends on them 100%. To treat anyone without the utmost courtesy & respect would only lead to my own demise. I would never treat a customer the way this customer claims I treated her and her home. I think 28+ other people on Angie’s List would say otherwise. I think the folks at Angie’s List would also say different since they are the ones who awarded us the “2012 Super Service Award”; They also recommend my company regularly to area customers who call in for referrals. Not a status easily attained; we have worked very hard over the last several years to achieve and maintain our A-rated, “Super Service” reputation. This level of recognition & achievement was not attained by treating customer homes in the way that this customer describes. One quality that people use to describe me which you will find mentioned over & over again in past reviews, is that I am personable & professional. With regard my work, I am very meticulous and had one customer go so far as to say I had “super hero” cleaning powers. All qualities that this customer feels that I lack and was not shy about verbally attacking me in her follow-up email regarding her dissatisfaction. Had she addressed me in a professional and adult natured manner, I would have been more than happy to rectify her dissatisfaction. However, due to the nature of the email, I knew there was nothing that I could do at that point since she already had us pegged as disrespectful, incompetent & unprofessional amongst other things. With these type of people, I choose not to engage in a drama-filled losing battle. At some point, I have to draw the line with the way I allow people to treat my team and I; we are people too, not just “the help” and deserve just as much respect as the next person. Unfortunately that is not the email I received. I will give a fact-only account of actual events and refrain from attacking anyone’s character for whom I do not know. My reputation depends on running my business honestly and I have no reason to start running it any differently. Again, 28+ other people have reported the exact opposite regarding their experience with my company. 1st, there were no scheduling issues. I fell ill and was bed-ridden for over 72 hrs. Since it is my policy to participate on all first time cleans, I asked for a reschedule. Don’t tell me how sorry you are that I am so sick, wish me well and tell me to feel better soon because these things happen, then later call them scheduling issues. If I could have worked, I would have, but it was physiologically impossible. The year before last, I told my Dr. on a Friday evening, “No, you can’t admit me to the hospital for pneumonia because I have customers that I have committed my time to and can’t risk not being out by Monday”. He gave me the strongest antibiotics legally possible outside of a hospital setting and that following work week, I cleaned 10 houses because I was committed to do so. If that gives you any inclination as to my level of customer commitment, well, there it is. 2nd, to use the phrase “strewn about” regarding how we left things would be to imply that we threw things around. 100% untrue. YES, we move things. Any GOOD cleaner does! Sometimes we purposely & strategically leave a few things out of place so that a new customer can see that we don’t just clean or vacuum around things – WE MOVE THEM! A torchiere lamp pulled away from the wall to remove dog hair and dust that was as high as its 2” base or leaving an ottoman pulled away from the couch to show that we moved it to vacuum hardly constitutes the entire home having things “tossed about”, nor was anything left in the center of any room….I walked through that house before I left and there was nothing else out of place as this customer is claiming. Cabinet doors being left open? I don’t even open closet doors to vacuum without the expressed permission of the home owner. Insides of closets, cabinets and drawers are a “no-clean” zone, unless we are asked or given permission to do so. I do not invade anyone’s privacy when I clean. Which brings me to the living room hutch. The cabinet doors where a TV would be was in much need of a wipe out; since the cabinet doors were open, I wiped it out. At no point were the drawers ever opened. I personally cleaned it myself so when the customer conducted her “inspection” and found something wrong with a drawer, I know with 100% certainty that it was not caused by me dusting it with a Swiffer or wiping down the outside of the unit with a lightly dampened, buffing cloth. As for the small throw rug (hardly an area rug) that was left FOLDED, not tossed across the room, but laid over the dog bed - we left it there so as not to put it down on the wet floor because the item was covered with dog hair despite our best efforts to vacuum over it several times. The item really should have found its way to the wash machine before getting laid on a clean floor. Originally, it was directly in front of the dog bed so it was clearly a “dog zone” rug or I wouldn’t have allowed it to be laid over the dog bed to begin with. I cannot comment on the alleged scuffs on the kitchen floor since it was wet when we left. However, the kitchen chairs that I, myself moved were only leaned from side-to-side to remove the wads of dog hair that was built up on the bottoms of the chair legs so that we could mop without catching all the hair. The chairs had sliders on them, so if I created any marks in doing so, it is my experience that these types of scuffs created from sliders, would easily wipe away with a little rubbing action; I would have apologized for the inconvenience for the customer having to do so, but again, with the email I received, she made saying anything just about impossible. Can I just mention that the customer openly admitted that her entire kitchen floor was severely damaged from her dog’s nails. Additionally, I don’t see how there were “wads” of paper towels stuck in the crevices of her drawers when I didn’t have any on me. Paper towels are used in the bathrooms or kitchens and any glass or mirrors throughout a home. I don’t use paper towels to dust or wipe furniture of any sort. Again, a Swiffer and a soft buffing cloth. As for cleanser left all over the master shower door - questionable. We don’t use cleanser on glass shower doors unless they are severely soiled and need a harsh scrubbing. Since her shower didn’t have a detachable shower head to rinse away the residue, we used a cup to rinse away the grit as best as possible. That method was then followed by a vinegar & water wipe down. I did not witness the end result, but my co-worker already stated that the glass was clear when she was finished. I have no reason to believe otherwise. We do leave our final trash bag in the kitchen at most homes we clean, but I can assure you that it was not left open spilling all over the middle of the floor. It was left next to the island which is a pretty common place for us to leave it. We do not take the trash out just in case something accidentally gets thrown out during our cleaning session that the customer needs to retrieve; a receipt for example. If the customer shows us where to put the trash, say in a garage can on our way out, that is not an issue if you just let us know to do so which this customer did not. And finally, I think the only thing through all of this that the customer may have a half-valid complaint about regarding our ACTUAL work performed would be any hair that may have been missed in the living room. However, please take into consideration that for 2 bedrooms, a common hallway between the 2 bedrooms, a couple of area rugs and a living room, we emptied HER Dyson FIVE times!! I can’t be responsible for the performance of your own vacuum; We did our best to repeat the task several times. I would have rectified this portion of the complaint even if I had to bring my SHARK vacuum to her house to redo the vacuuming with a decent vacuum, but again, she did not give me that opportunity to even offer. And let’s not forget about the 4 pg Excel sheet I was handed upon my arrival. The 1 that was so important that the customer left her small baby laying in the middle of the kitchen counter on nothing more than a pillow to leave the room unattended to retrieve. I think we would have been much better off in performing the job the way we are used to working had I not had to refer to this list every 2 seconds so I could honestly and in good faith check off her items 1 by 1. Do you have any idea how many lines are on 1 pg of an Excel sheet? Try at least 50! Side note of my own: Customer apologized for the house being 100 degrees, but did nothing to make working in it anything less than miserable. Call me crazy, but when I have a contractor working on my home, even if it’s just re-running a cable wire, I always offer him or her something to drink whether it’s ice water or a soda. We were visibly red-faced, dripping sweat from our foreheads & noses and despite the ridiculous temperature in the house, the customer couldn’t be bothered to even offer us a glass of tap water. I would have never agreed to invoice a first time customer had I not felt confident that we did our job to the best of our ability. How can one state that the house was more of a mess after having 3 ppl work for 3 hrs non-stop? She never witnessed us just standing around; We were full throttle the entire time. As for these pictures she claims she has, unless she is offering up the b4 pictures, there’s no true comparison. As for anything else in these pics, well, you can snap a pic of anything and call it evidence but I was not there to witness her photography and I know how I left that house so if she has anything different, those too would be questionable.

JENNIE V.
05/2013
5.0
house cleaning
  + -1 more
Lora and her team are amazing. I emailed her from Angie's List and I heard back from her right away. She walked through the house and explained to me how she came up with her estimate. On the first visit, they did a "deep clean" and the house sparkled. I used them on an every other week basis, and I always looked forward to their visits. The house always looked great and I knew it was really clean.
Description of Work: First visit - Deep clean Every other week - regular clean

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Melissa P.
05/2013
5.0
house cleaning
  + -1 more
I contact Lora and her team after a bad experience with another cleaning crew. I have used Lora and her team twice now and could not be happier with their work. They performed a first time cleaning and did all the things that the first company I used didn't do! They stayed until the job was done including 2 bathrooms, a bedroom, hardwood floors, mopping, dusting, vacuuming! They are all very professional, come in and get their work done. The first time cleaning cost a bit more because they were there for 5+ man hours, it was approx $225.00; however, that is to be expected. The second time maintenance cleaning went much faster and cost approx $110.00
Description of Work: Second time house maintenance cleaning. Dusting, bathrooms, mopping, vacuuming.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Greg M.
05/2013
5.0
secretarial services
  + -1 more
They do an adequate job. I pay $25/hour for the servcies.
Description of Work: I use We Can Do It For U secreterial services for my business.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Contact information

north olmsted, North Olmsted, OH 44070

http://www.heretohelpclean.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
11:00 AM - 3:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Home and Garage Organization

FAQ

Here To Help is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 11:00 AM - 3:00 PM

Here To Help accepts the following forms of payment: Check,Zelle
Yes, Here To Help offers free project estimates.
Yes, Here To Help offers eco-friendly accreditations.
No, Here To Help does not offer a senior discount.
Yes, Here To Help offers emergency services.
No, Here To Help does not offer warranties.
Here To Help offers the following services: In addition to recurring weekly, bi-weekly or monthly services, we specialize in 1x cleans, deep cleaning projects, post-renovation, new builds, rentals and real estate cleanings! If you are interested in organizational help, the owner "personally" accepts organizing projects on a case-by-case basis.
two-story or vaulted ceiling fan / light fixture / chandelier cleaning

Contact information

north olmsted, North Olmsted, OH 44070

http://www.heretohelpclean.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
11:00 AM - 3:00 PM