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Lou Carbone Plumbing Heating & Cooling

4.2(
30
)

Plumbing, Heating and Air Conditioning, Water Heaters,

... +10 more

About us

Lou Carbone Plumbing, Heating & Cooling has been trusted by Mahoning Valley residents for nearly 60 years! Lou and Evelyn Carbone founded the business in Niles, Ohio in 1953, with only a small office and one pick-up truck. Today, Lou Carbone Plumbing, Heating & Cooling operates with eight stocked service trucks, and our experienced staff includes a master plumber!

Business highlights

72 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial repair & installation of plumbing, heating, air conditioner, water heaters, furnaces, boilers, heat pumps, sump pumps, central air conditioning, geothermal heating & cooling, commercial rooftop hvac, sewer and drain cleaning, sewer jetting, drain & sewer lines, water & gas lines.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.230 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
10%
3
7%
2
7%
1
17%
Rating CategoryRating out of 5
quality
4.4
value
3.9
professionalism
4.2
responsiveness
4.1
punctuality
4.1
Write a review
Showing 26-30 of 30 reviews
David W.
05/2014
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Hot water heater
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$799
Theresa L.
02/2014
1.0
plumbing
  + -1 more
.
Description of Work: Never could set up appt. called them 3 times.
Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Teresa D.
01/2014
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$150
Pamela W.
03/2012
2.0
plumbing
  + -1 more
Never returned my call.
Description of Work: Contacted them about our hot water heater. I talked to a receptionist, passed on my information and needs, they never called me back. Disappointed in lack of customer service.
Rating CategoryRating out of 5
responsiveness
1.0
Response from Lou Carbone Plumbing Heating & Cooling
We are very sorry about this situation. Personally, I remember the call, and knew at the time that Sharpsville is out of our driving range for a job such as a residential water heater. The way that I understood it was that this client was looking for an estimate on a tankless heater which we cannot give without a visit to the house. Our 2 way travel time would be about 1 hour and 20 minutes and estimate time on the job would be another 1/2 hour at least. The mark up for labor and materials that we charge in order to give a fair price are not enough to pay for that kind of time. Her call should definitely have been returned, I thought it was, but it is more likely that we made a mistake and did not call here back, since that is her claim. I am very sorry for that, usually we return calls out of our range for a job such as that and we recommend a dependable plumber for the customer to call. I feel bad about the inconvenience and obviously we have not been in business since 1953 by not returning calls, but we might have blown this one. Larry Carbone, President, Lou Carbone Plumbing & Heating, Inc.
Patricia A F.
11/2011
5.0
plumbing
  + -1 more
Fast, efficient, good job!
Description of Work: I had them come out to install shut off valves in a kitchen sink, install a new faucet and fix a toilet. The service technician was super polite, worked quickly and when he didn't have the right part with him came out the next day with it so I didn't have to pay for his time going back to the office to get it. At $90 an hour, that could have racked up the bill. So, I only paid for his time working.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
    • 1
    • 2(current)

Contact information

1414 Niles Cortland Rd, Niles, OH 44446

loucarboneplumbing.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded
Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Wells and Pumps,
Warranty Companies - Non-Home,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Home Warranties,
Drain Pipe Installation,
Water Coolers,
Basement Waterproofing

FAQ

Lou Carbone Plumbing Heating & Cooling is currently rated 4.2 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: Closed

Lou Carbone Plumbing Heating & Cooling accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Lou Carbone Plumbing Heating & Cooling offers free project estimates.
No, Lou Carbone Plumbing Heating & Cooling does not offer eco-friendly accreditations.
Yes, Lou Carbone Plumbing Heating & Cooling offers a 10% senior discount.
Yes, Lou Carbone Plumbing Heating & Cooling offers emergency services.
Yes, Lou Carbone Plumbing Heating & Cooling offers warranties.
Lou Carbone Plumbing Heating & Cooling offers the following services: Residential and commercial repair & installation of plumbing, heating, air conditioner, water heaters, furnaces, boilers, heat pumps, sump pumps, central air conditioning, geothermal heating & cooling, commercial rooftop hvac, sewer and drain cleaning, sewer jetting, drain & sewer lines, water & gas lines.

Contact information

1414 Niles Cortland Rd, Niles, OH 44446

loucarboneplumbing.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
Closed