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Lou Carbone Plumbing Heating & Cooling

Plumbing, Heating and Air Conditioning, Water Heaters,

About us

Lou Carbone Plumbing, Heating & Cooling has been trusted by Mahoning Valley residents for nearly 60 years! Lou and Evelyn Carbone founded the business in Niles, Ohio in 1953, with only a small office and one pick-up truck. Today, Lou Carbone Plumbing, Heating & Cooling operates with eight stocked service trucks, and our experienced staff includes a master plumber!

Business highlights

71 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial repair & installation of plumbing, heating, air conditioner, water heaters, furnaces, boilers, heat pumps, sump pumps, central air conditioning, geothermal heating & cooling, commercial rooftop hvac, sewer and drain cleaning, sewer jetting, drain & sewer lines, water & gas lines.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.230 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
10%
3
7%
2
7%
1
17%


Rating CategoryRating out of 5
quality
4.4
value
3.9
professionalism
4.2
responsiveness
4.1
punctuality
4.1
Showing 1-25 of 30 reviews

rosann R.
03/2016
1.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: the came they looked they left. Here approximately 40 minutes or less. Owner did come one evening. His goal was to sell a new furnace. He did promptly email costs.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$165

Frederick B.
02/2016
1.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


THERESA H.
09/2015
2.0
plumbing
  + -1 more
The only thing I can thank him for was shutting down, not off, the leak. He said I needed a new tank and told it would probably be a Rheem and the price would be "about a grand". When asked about the guarantee period he shrugged and said...Well it's a Rreem. He also said I would receive a call from the office to confirm before the office closed. I didn't. When I called the office to inquire what was going on the receptionist told me that it had to be ordered and it 'might probably' be in today. What brand? A Rheem. What's this going to run me? Didn't he tell you? Well..about a thousand. So what's the problem? Guarantee? 6 years. When can I expect it to be installed? When it gets it. Can you give me an idea so I can govern myself accordingly? When the truck delivers it. Today? Tomorrow? Next week? Wow. When I asked why they didn't call back she said'why would we call back?' Because you said you would actually. Bottom line while they did come out in a reasonable time they did not shut down the leak nor provide me with a the very least a written estimate as to What I was Getting andWhen. Cancelled them. Called another company (Komar) got a firm estimate. Know What I'm getting and When. New plumber was on time, with tools and Parts. Problem solved. You will see another review that says Carbone does not return calls. Believe it. They are not knowledgable, nor in my instance...professional. Won't recommend,won't use again. Period. I don't know if they will charge me for the 'service call' or not apparently information to them is not for consumer consumption. Frustrating. Made a frustrating experience worse
Description of Work: My water heater valve connection sprung a hefty leak. I had water gushing and the valves were stuck open. I called and they had someone out within an hour. He lessened the leak to a constant drip and left telling me a needed a new heater and left.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0


Nancy V.
07/2015
3.0
plumbing
  + -1 more
Never followed thru to provide estimate 2 times I had to call
Description of Work: Write yo estimate

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
3.0

Yes, I recommend this pro

Joan K.
07/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: It went well. We were worried it was a bigger problem. It was a simple fix and they came out quickly and fixed it properly.
Rating CategoryRating out of 5
Yes, I recommend this pro

CAROL B.
06/2015
4.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Replaced boiler furnace. Experienced some installation issues. In process of those being corrected. Installer was very knowledgable and efficient.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$16,000

Gregory L.
06/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

teresann D.
02/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: Fixed my leak. It went well but wanted to sell me new products. They may have been correct but their repair solved my problem.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$128

Laura M.
06/2014
3.0
plumbing, water heater repair
  + 0 more
The guy arrived on time and was friendly. He replaced the hot water tank within an hour's time. We are not unhappy with the service. However, we were not informed that Carbone's charges a flat rate of $818.00 for replacing a hot water tank regardless of how long it takes to be replaced. Maybe we should have asked about the cost ahead of time...Nevertheless, we were disappointed that we weren't informed about the flat rate up front. This information is also not available on Carbon's website. We believe we overpaid significantly.
Description of Work: Replaced hot water tank.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$818

Steven B.
02/2014
5.0
plumbing
  + -1 more
I will be using them again for future plumbing needs...as long as the price is right.
Description of Work: I had a PVC vent pipe leaking in my attic. They went into my attic, cut out the pipe that was leaking and replaced it. They also provided me with a free estimate for other work that I need done.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Gay K.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
We have previously, had them do work on our bathroom ,also. It was a very reasonable price. Do good work. We would call them again for repairs.
Description of Work: Fixed air conditioner. Came out within a few hours of us calling. Very HOT day, we are very thankful for their reponsiveness.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Carlotta G.
05/2013
5.0
plumbing
  + -1 more
Very pleased with the outcome and they were professional and they were knowledgeable in performing the job at hand. They cleaned up after themselves.
Description of Work: Had sanitary sewer pipe and water closet replaced.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$1,100

Barbara W.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
They were very careful, and because they had to come in and out of the house a lot, careful in what they were doing, took care of my home, and cleaned up completely. We had an old water heater, furnace radiator, lot of mess. They were very clean, took their time, and were aware of our needs. I would use their services again in the future if I need to.
Description of Work: I used the services of Lou Carbone Plumbing Heating & Cooling this past winter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

heidi P.
06/2012
1.0
plumbing
  + -1 more
Worst plumbers ever. First the lady was rude when I called, I still set an appointment. I was not given a time but was told the plumber would call before he came out. The day of the appointment the plumber called four time to say he was on his way then would call a few minuets before he was to arrive to tell me he decided to go on another appointment instead. It was so inconvenient, I had to keep leaving work and then returning. When he did show up he showed no Identification, Kept putting down our home, and acted like I was a really big bother to come out on this call just to fix a leaky pipe. Then he tried to use a compression fitting because he didn't feel like bringing in his tools. I could have done that. He made no effort to clean up at the end and left a huge mess. Will NEVER use again. What a joke.
Description of Work: I had I leaking pipe in the walls and ceiling.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$70

Margaret H.
06/2012
1.0
plumbing
  + -1 more
Did not go very well considering we never got a phone call or free estimate.
Description of Work: My husband called this company on 5/25/12 and explained we were moving washer and dryer to first floor and needed a gas line and vent put in for dryer. My husband was told it would cost $49.00 for the estimate and they would call back in couple of days. On Angies list this company says "free estimate" and the also never called back. Very disappointed because we had heard they do excellant work but will not call again.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Lou Carbone Plumbing Heating & Cooling
I was alerted to the bad rating on Angie's list and immediately researched. The work order was placed inadvertently on the wrong dispatch table and it is 100% our fault. There also was some mis-communication between the receptionist and Mr. Member. Our estimates are free. We charge $49 for a service charge on a regular call. Not estimates. I called Mrs. Member and explained what happened. I appreciated her understanding and advised her that she would receive a discount on her next service call. We pride ourselves in our good customer service, but to error is human. Hopefully we will keep Mr. and Mrs. Member as valued customers. Nancy Carbone Nancycarbone@loucarboneplumbing.net

Clara W.
05/2012
5.0
plumbing
  + -1 more
I called Carbon's office and the person I spoke with took my info and the problem, said she would try to have someone come the same day. She called me later in the day to let me know that they would not be able to come til the next morning. I thought it was very nice that she called and let me know. And since it was not an emergency it was ok. The fellow came the next morning, put a new plastic line in and a new shut off valve, he had to work under the house in a crawl space. He was very professional and efficient. I would call them again for any plumbing needs.
Description of Work: Copper tubing from water line to frig ice maker broke, shut off valve not working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Shannon R.
03/2012
5.0
plumbing
  + -1 more
.This is the first time I used them and I felt very good about them. I would use them again.
Description of Work: .They had to reroute some plumbing lines.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Janet E.
02/2012
5.0
plumbing
  + -1 more
I had a great experience with Lou Carbone Plumbing Heating & Cooling.
Description of Work: We had Lou come out for some plumbing work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Dolores V.
01/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
My furnace was not working when I awoke on December 29, 2011. I called Carbone Plumbing, and the serviceman came within two hours of calling for service. He was courteous and performed the service quickly and efficiently, and I found the charge to be fair.
Description of Work: Found and replaced thermocouple on furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$128

Response from Lou Carbone Plumbing Heating & Cooling
Member, Thank you for posting a report on your experience with our company. We always like feedback so that we may strive to meet the customers needs. I am sending a coupon today for a discount on future services. Thanks again, Nancy Carbone

Patricia J.
11/2011
4.0
plumbing
  + -1 more
They were okay. They did great plumbing work.
Description of Work: I used Lou Carbone Plumbing Heating & Cooling for plumbing work.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Lou Carbone Plumbing Heating & Cooling
Member, We appreciate your feedback on the service you recieved from our company. It helps us to meet our customers needs more efficienty. I am sending you a coupon for a discount on any future services you may need. Thanks Again, Nancy Carbone

Kathlean B.
09/2011
5.0
plumbing, wells
  + 0 more
The technician arrived right on time, was very professional and went to work immediately. He had everything with him that he needed to do the job. He completed the job and cleaned up any mess created by the job.
Description of Work: They installed a backup battery for our sump pump and performed a few small plumbing chores.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from Lou Carbone Plumbing Heating & Cooling
Member, We appreciate you taking the time to rate our company on Angie's List. We strive to put the customer and their needs first and all feedback is very important to us. In appreciation, you will be receiving a coupon in the mail to use for future plumbing or heating needs.

JONATHAN O.
09/2011
5.0
plumbing
  + -1 more
The gentlemen that came actually did work for my Rite Aid Store in Hubbard. He is very professional, punctual and listened to my concerns.
Description of Work: 1.) Replaced toilet wax seal and installed new flange. 2.) Snaked the bathroom sink and replaced pipes. 3.) Replaced ring connecting drains under kitchen sing. 4.) Replaced 3/4" copper water line under utility sink in basement. Also, made recommendations to sewer drains located under utility sink, basement floor and garage floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$429

Mary W.
09/2011
5.0
plumbing
  + -1 more
They are dependable and there work is done really well. I have used them several times.
Description of Work: They have worked on our plumbing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Lou Carbone Plumbing Heating & Cooling
Member, We appreciate you taking the time to rate our company on Angie's List. In appreciation, you will be receiving a coupon in the mail to use toward future plumbing or heating needs.

Dolores V.
08/2011
5.0
plumbing
  + -1 more
I called on the weekend and left message, and call was returned on Monday morning. Prompt return of call. Appointment set up and repairman arrived at appointed time. Work was finished efficiently and promptly No problem.
Description of Work: Checked toilet and replaced fill valve mechanism (I had already purchased the kit). Checked kitcen faucet for slow flow of water. Replaced cartridge and faucet aerator.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$211

ron S.
02/2011
5.0
plumbing
  + -1 more
They are the only plumbers I have ever used. There was water dripping out of my bathroom ceiling. Apparently, the flange in the upstairs toilet had broken. They completed the work very recently. They charged me about $300 on the job. They took the old toilet out and they fixed the flange. They fixed everything, but the damage was already done to the downstairs ceiling. They did really well. They sent somebody out when I called them. The guy, who came out, was very knowledgeable and very polite. He covered other issues when he came out. Since it was snowing, he came out a little late. I will use them again in the future.
Description of Work: I used Lou Carbone Plumbing Heating & Cooling, a few days ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$310

Response from Lou Carbone Plumbing Heating & Cooling
Member, I see that you have been a customer since 2009 and we appreciate your continued loyalty. You will be receiving a coupon in the mail, to use for future plumbing or heating needs, as a thank you for taking the time to rate our company.
    • 1(current)
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Contact information

1414 Niles Cortland Rd, Niles, OH 44446

loucarboneplumbing.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Wells and Pumps,
Warranty Companies - Non-Home,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Home Warranties,
Drain Pipe Installation,
Water Coolers,
Basement Waterproofing

FAQ

Lou Carbone Plumbing Heating & Cooling is currently rated 4.2 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: Closed

Lou Carbone Plumbing Heating & Cooling accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Lou Carbone Plumbing Heating & Cooling offers free project estimates.
No, Lou Carbone Plumbing Heating & Cooling does not offer eco-friendly accreditations.
Yes, Lou Carbone Plumbing Heating & Cooling offers a 10% senior discount.
Yes, Lou Carbone Plumbing Heating & Cooling offers emergency services.
Yes, Lou Carbone Plumbing Heating & Cooling offers warranties.
Lou Carbone Plumbing Heating & Cooling offers the following services: Residential and commercial repair & installation of plumbing, heating, air conditioner, water heaters, furnaces, boilers, heat pumps, sump pumps, central air conditioning, geothermal heating & cooling, commercial rooftop hvac, sewer and drain cleaning, sewer jetting, drain & sewer lines, water & gas lines.

Contact information

1414 Niles Cortland Rd, Niles, OH 44446

loucarboneplumbing.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
Closed