ARCO - Affordable Roofing & Chimney Options

Punctual and profession, quality services

Not happy with results, still can't use fireplace and out 99 dollars

Arco came out to the house on several occasions to complete a full chimney inspection and did a chimney sweep and cleared a clog due to collapsed bricks. My experience with Arco was fantastic. I have been thru 5 companies trying to get a chimney leak repaired. It was becoming a comedy of contractor errors. The results we got from the previous contractors were: paid one contractor for repair but work was done incorrectly and still leaked, another called me minutes before our appointment to say he didn't want the work because the house is too tall, another came and inspected but never called back with a quote, another wanted to seal lower bricks but wasnt equipped to fix the chimney leak from the roof, yet another missed 3 separate appointments. This was a mix of the big corporation roofing/chimney companies and the small time chimney repair guys. Arco was by far the most professional. They showed up every time, on time. Their communication with the client is far better than any other contractor that we've worked with. They were thorough with the inspection which was complicated by a caved in brick liner. Since I didnt give them a green light to do any work at any cost they stopped and discussed what they were finding along the way and gave me options and recommendations. They discussed ways I could save money yet still accomplish the goal of having a functional vent for the furnace and prevent future leaks. I found them to be very upfront and honest. They put it the hard work to find the root of my chimney issues where other companies had just walked away. I was pleasantly surprised by their reasonable prices. In addition to the chimney sweep and clean out i have scheduled them to do the more intensive repairs and waterproofing. I will certainly call Arco first from now on for all of my roof and chimney needs.

The sweep went fine. They tried to up-sell additional work. Pipe boots were split and leaking. I declined because of the price. They also stated that my chimney crown was cracked and leaking. I declined this repair because the cracks were hairline thin and I did not agree that they needed a four hundred dollar repair. Attempts to up-sell don't bother me because I have no problem saying no. Since a $99 sweep cannot be profitable for the company, you can expect them to look for other opportunities to make their visit worthwhile. I would just be sure that it is something that you really want to have fixed.

So far, it's okay. I had one issues and one thing I'm just not sure of. The issues I had is when cleaning out their stuff, they did it on my front lawn that killed a patch of the grass about 2 feet in diameter which I am not particularly happy about. Overall, the work seem to be good. I still has a question, I needed to find out from them about the replacement for the chimney cap. They dropped one and then they replaced it for the temporary. I'm not sure if they put the original style back in or not. Overall, they were a good crew and friendly crew. After the inspection they showed me the photograph. They've actually been out here a couple of times. The original inspection went fine. There was some additional work that they did and then they came back and when they did the re-aligning of the inside of a chimney. They re-did some of the masonry at the top and that was an additional $3300. This is all documented. I was present when they were bringing the camera back down so I can see it real time. They assessed what needed to be done to bring it up to code. It seemed to me that the crew was very nice and polite. They took the job seriously.

Arco Roofing presented a very professional interaction, and I certainly did not lack for information from the representatives. I was quite satisfied with the apparent expertise of the company. I c

It was fine. They came as promised. The quote for more repair work was high.

He was thorough and professional.

My son and I own half of my mother's house and so the ceiling was coming in because of the problems with the chimney. I had my husband look up ARCO on Angie's List and when I called and explained that the ceiling was coming in, they slotted us within two or three days. They were incredibly kind and helpful people. It was a fraction of the cost. It was 25% of what the original bid was. The chimney works. They were great.

Wonderfully! Very nice job. Satisfied.

Overall the cleaning went well. It didn't take long to schedule the work and the technician was very polite and courteous. He laid a drop cloth on my carpet in front of the hearth and was careful with the vacuum and brush equipment when doing the job. The one thing that left me scratching my head was that he didn't lay a drop cloth on the hearth over the bricks directly in front of the fire box. As a result, soot got into the bricks and left black marks, that to this day I still ahven't been able to remove despite vacuuming several times. The marks are not blatently noticeable, but they're there. This could have been avoided had a drop cloth been placed on the hearth too.

They provided me with a new set of fireplace logs to replace the ones that were completely wore out. ?I had been told by many other companies who do fireplaces, that I would need to replace my whole fire[place as the logs were not available for my fireplace, which is a direct vent, natural gas, fireplace. ?Obviously those providers were more interested in me paying a hug amount for a new fireplace!

Very professional and knowledgeable, would use again.

They took care to cover our light colored carpet to protect it from any soot that would escape during the sweep. They completed a full inspection and sent lots of pictures and left us with a repair recommendation. Very thorough! Would use again :)

The service rep did the chimney cleaning but did find a problem with our chimney during the cleaning and inspection. They provided me with a quote and we expect to have that work performed later this year. Cleaning a chimney can be a messy process but they took care to protect surfaces in my home and cleaned up after they left.

Chimney was swept clean. We purchased a Big Deal for chimney sweep and credit towards masonry repair...boy would we have needed that "credit" if we had them perform the repair. Estimated over $2K of damage and proposed repairs to chimney. Photos seemed unconvincing to me so we sought second and third opinions. Both other reputable, chimney/masonry only companies proposed lesser repairs and did not see any major problems with chimney or masonry. We were told by Arco "do NOT use your chimney until you get it fixed, it is a huge fire hazard!"

Professional, courteous, neat and clean.

The gentleman was nice enough, and provided pictures of the inside of our chimmney.

We have 2 fireplaces that had not been serviced since we bought the house in 2009. We call ARCO to have our chimneys swept and inspected in the spring of 2014. They came within days to do the sweep and inspection. I can't fault them on the initial responsiveness and work. They swept and put some material in the leaking chimney. They also found that both crowns were rotting to the point they were crumbling off the top and one chimney had leaks in the chimney bricks. We pointed to our neighbor's crown and said that's what we want. Their crown looks very nice and must have a coating put onto of the mortar/concrete crown. ARCO schedule to return within the week to do the crown as it couldn't rain for a day after install. They came back, built some forms of 2x4s, poured the concrete and left. There were white chalked streaks down our chimney and we asked to get those cleaned up too. The ARCO person said they would wash off by themselves over time once the caps were replaced and leakage of the rotting concrete stopped. Then it took many calls and about 2-3 months before they came back to remove the forms. They were hard to get a hold of and we didn't think much of it as other than looking like hillbillys with 2x4s on our chimneys it was spring and we weren't using the fireplaces anyway. They then came back when we weren't home and removed the forms. I didn't think much of it other than the stains down the side of the chimney were there. A couple of months passed and I looked at the chimney one day and realized the streaks weren't gone. Then I started really looking at the quality of work on the crown. Each crown was a different thickness, had paper or something that was part of the 2x4 stuck in it, there was concrete stuck to the bricks below the crown, and the mortar/concrete itself had bubbles and bad edges. We also noticed they had painted the trim caulking around the chimneys white when the rest of our trim is a reddish brick color. It made me pull out the ladder and climb onto the roof to really look at the quality. I didn't call ARCO after that as what are they going to do? It's my fault for not demanding a specification for the work like "my crown will look like my neighbor's crown" and "don't use white paint on our caulking". The crown seems to work but it's really ugly and frankly I could have climbed on the roof, made a hillbilly 2x4 frame, and poured my own concrete. I went to youtube to see how professionals fix chimney crown and the really good ones, including many other companies in Cincinnati, use an adjustable metal frame. I have no idea in general if ARCO does other things well but I would not recommend them to anybody to replace crowns. I can't tell if they did a good chimney sweep or did a good repair in our chimney but I have no reason to suspect the quality of that work. I am only writing this report on their chimney crown work as it bothers me every time I look up and see the incredibly low quality of work sitting on the top of my chimneys that will be there forever now. Luckily, I've never had anyone comment on our chimneys as people, other than us, ever look at them.

The chimney sweep arrived on time, the service was performed for the sales price listed. They had given satisfactory answers to all of my chimney related questions. The chimney was cleaned in a fair amount of time with pictures of the work shown to me from the camera after the work had been completed. I will be calling them again the next time my chimney needs cleaned.

They worked quickly and professionally. They showed me photos of the cracks in the chimney that needed to be repaired before repairing them. Very nice company to deal with.

Excellent work, Professional. Would highly recommend.

It went very well. The technician was very professional and thorough. The site was left clean as a pin. Some maintenance recommendations were made and put in writing with a quote.

Said we needed an insert. Being retired, and on a limited income, our only option was "Not to Use the Fireplace"

They came by and inspected my home's exterior, and left a paper on my front porch without a quote (to repair siding and roof damage) - the note said they would be getting back to me next week with a quote. Anyway, long story short, no one ever got back to me, I called the company three times, explaining that we needed a quote before moving forward and each time they told me a rep would call me back. No one did. Crazy! They were completely indifferent, so I went with another company.