Response from Runyon & Sons Roofing
Mr. [Member Name Removed], We certainly apologize that you felt our service did not meet your expectations. We strive to ensure 100% customer satisfaction with every opportunity. Looking back through your file from 2015, I am wondering if I am missing some information and would love to discuss further if you feel as though we did something that was unfair? Your initial call to our office on 6/3/15 indicated that there were missing shingles (approximately 20) on the roof and no leaks were reported. On 6/8/15 our crews were dispatched and made the shingle repairs per your request and the case was closed and billed per the electronic document that was signed on 6/3. On 7/1/205 you contacted on our office again and indicated that a leak had developed in the middle bedroom located on the second floor of the home. Our office indicated we would dispatch a crew and investigate the situation and make necessary repairs. We advised that if the leak was related to the repairs completed the previous month there would be no charge, however, if it was something else then there would be another charge for the return visit. Upon our crews arrival on 7/2/15, the leak observed was identified as a leak coming from a rotten window sill and not from the areas previously repaired. Our project leader attempted to seal the window frame to temporarily stop the leak and advised that further repairs were recommended. Upon receipt of our invoice for this service call, you advised that you felt as though you should not be billed and would contact another window company for the future repairs. As of 9/16 we have closed your case still without payment. Again, please feel free to call us at 440-974-6810 and I will be happy to discuss this matter further.