Runyon & Sons Roofing

The service is great and they brought their own bathroom and provided and list of person to contact. They came early, they worked very hard, they are neat, polite and friendly. They were respectful on my garden. They were very careful with the bird's nest and they were amazing! You will get what you paid for.

They came out and gave me a verbal response but they never put it in writing and never got back with me. They did not respond to two phone calls.

There was some miscommunication at the beginning but once we worked things out the work went well and I am satisfied with the job they did.

They were not the cheapest quote, but their reputation in our area won me over and I was not disappointed. The salesman climbed into whole attic of the house and walked the roof before giving a quote. He had even been out 5 years before and was honest enough at that time to say we had several more years on our old roof. Everyone at the company were polite and professional throughout the installation. Would never hesitate to recommend.

We had two other companies (who were referred to us) come out for water running down our walls above the fireplace. One fixed something that didn't need to be fixed and the other actually made it worse. I finally called Runyon, as they are considered to be the premier roofer in Northeast Ohio. They came out immediately, assessed the problem and fixed it as soon as the weather would allow (it was December). They aren't the cheapest, but they proved to us that you get what you pay for. The money we wasted on the first two companies would have gone a long way toward paying for what Runyon did the first time and we could have avoided extensive inside damage and stress.

Todd was fantastic! Responded to our initial inquiry really quick, came out and had an estimate in a short amount of time, and then when we agreed to the reasonably priced work order, he had it scheduled and the crew was there within a few days.

I actually signed a proposal and was ready to move forward when my contact from Runyon said "Oh, by the way, there might be additional costs related to the door." I had already almost pulled out of the deal when my contact refused to put a cap on the ceiling of costs regarding replacement of rotting wood (another 11th hour reveal as we were agreeing on terms), so this set off some alarms for me. After the 2nd issue (i.e. - with the door), I demanded that Runyon provide maximum possible costs so that I could understand my risks before moving forward. They refused to do it, and furthermore, they did not even respond to my request! So this is a company that had a signed proposal in hand--all they had to do was provide some more detail on potential costs, and they walked away. At best this is unprofessional--a simple "sorry, we cannot agree to those terms" might not have been unreasonable. But at worst their behavior could be considered duplicitous. That is, to sneak in a "by the way, x might cost extra" during the 11th hour of negotiations TWICE and not provide additional detail as to what that cost might be. Thankfully the debacle that was my experience with Runyon was rendered unnecessary when I found another contractor who gave me a much better price that stuck on day one. This included replacing a LOT of rotten wood (whereas Runyon had said it was very unlikely for there to be rotten wood, but it would cost extra). Although replacing the doors ended up being expensive, the other contractor detailed everything that would be done from the start, whereas Runyon was not very forthcoming regarding details. So all I can say is, if you deal with Runyon, get EVERYTHING in writing and refuse to pay for any "hidden" costs.

Steve was on time, helpful, and friendly. He came out one day to prepare an estimate, then another evening to review this estimate with us when my husband could be there.

The roof on our home was only 17 years old and after five occurrences of water and ice backup damage I decided to get the roof on the house and garage replaced properly. I received 3 estimates and chose Runyon and Son Roofing to do the job. The residential estimator was very thorough and spent well over an hour of his time with me and my wife pointing out all the problem areas that were causing the damage that we have had in the past. The estimator invited my wife and I to stop out and tour the Runyon and Sons facility to see a demonstration of how job would be performed and compare the materials that would be used versus the competitors. The tour of the facility was extremely beneficial and sold us on selecting Runyon and Sons to do the job. After we agreed to sign a contract another supervisor stopped by and did a second inspection of our roofs to make sure everything measured properly and nothing was overlooked by the estimator. This also was very impressive since the things that were pointed out to us that were causing our problems were never mentioned by the other companies. Talk about details and quality. Obviously the previous roof job was not done properly by company whom the previous homeowner hired. The job entailed a complete tear off and leak barrier etc. The crew arrived on time every day and the job took a total of three and half days. The quality of the work and clean up was above what I expected. The price was more then I expected, but still competitive and the quality of the work and materials was well worth it. The old adage of " you get what you pay for" could not be more true. After the job was completed a third repair supervisor stopped by to inspect the work that was performed by the installers, approximately two weeks later to make sure everything was done properly and to our satisfaction before the final balance was paid. I would highly recommend Runyon and Sons to my closest friends and relatives and you cannot give a more stronger endorsement than that

The entire experience was great. Very professional, prompt, courteous. Work was completed in a timely manner. Knowledgeable staff.

The company was responsive to my request, arrived on time, did their inspection and provided me with results and suggestions for the future. Follow-up to all my inquiries/questions were prompt. It turned out that the roof was fine but I will be calling this company when it is time for a new roof.

Cost of skylights and flashing was about $1599 and the labor was $5200. Way too expensive for a simple job. I installed the two skylights that were to be replaced about 30 years ago and I am by no means very handy, they never leaked and I had no problems. There is no way installation is worth $5200 The estimator was prompt and very professional and efficient. If the price would have been reasonable, I would have used them.

They did a really good job. They out the roof back without wrinkles. We did not have any leaks after that.

They did the job on time and the staff were very helpful.

Fantastic service and workmanship. Very professional from start to completion. Highly recommend.

Everything went extremely smoothly. Workers were very prompt, very courteous and never left any garbage for me to dispose of. I know their prices are high, but I feel that is worth it for good work. I would highly recommend them to anyone who has an old house and needs special care with slate and keeping the integrity of the house.

Greg Holt from Runyon & Sons was very responsive when I called looking for a solutions to water leaks in the house. They scheduled an appointment, told me who would be coming and Greg was on time and prepared to perform a complete evaluation of my roof both from the outside and inside. Greg prepared a complete proposal with pictures as to services they recommended. We had an appointment at their facility within a week and Greg completely reviewed the proposal for shingle replacement. I was very impressed with the explanation of the work and the use of roof mock ups in their facility that Greg used to explain all facets of the work and materials they would use. Unfortunately Runyon's quote was higher than that recieved from another highly rated roofer and we decided to place our project with another roofer. I would recommend Runyon & Sons for others considering repair or replacement fo their roof.

Things went very well from the first salesman (Greg) visit. Greg went into our attic to check for leaks. While he was there he checked for proper ventilation of the house. He then went on the roof and did an inspection of our roof. While the price was a bit high we wanted quality work done with no subcontractors. We then went to the Runyon ware house, and we were shown a mockup of a roof. This allowed us to see all of the different options and it showed us what was going to be accomplished on our home. This demo showed the different materials, a great way of showing good, better, best of different products not just shingles, including vents, gutters, and ice guard. We made the down payment and scheduled the work. The staff were all very professional. From the first site prep foreman, To the guys doing the roof. They were exceedingly neat, and careful of our plants. They draped the house so no falling materials would damage our home or windows. When the roofers were done everything was cleaned up and hauled away. Then next came the gutter crew. They were the same professional workmen we have expected from Runyon. Our new roof looks great and we are very happy with Runyon. PS When the roof was being inspected it was found that our chimney was in need of serious repair. Runyon suggested a mason contractor. He was just as professional as the Runyon staff and did a great job of repairing our chimney.

Job went well. Workers were both polite and knowledgeable. They came when they said they would and continued to work for approx. 8 hours before the rain forced them to leave. They returned in 2 days to finish the gutter corners. They didn't have them with them because the estimate called for the gutters to be repaired not replaced, but the corners could not be repaired and this forced them to return.

Crew was prompt and professional. Owner came for final inspection, with photos.

The guy is fantastic! He showed up when he said he would. He cleaned up. There wasn't any shingles or anything nowhere. He was pretty nice about it. I thought their price was fair. I had other people give me a quote which was pretty much the same or $1000 more. The quality of work was fantastic. The guy came right away even though he is building another house somewhere. He was really great. He was very professional.

Dealt with Todd Runyon who is very knowledgeable and flexible and great attention to detail. Excellent crew. Everyone very responsive. These guy are probably the best around.

Runyon And Sons Roofing, Inc. were professional and courteous from start to finish. I like to see who I'm dealing with so I went into their office in Mentor. The front desk staff is excellent. They answered all my questions and took my name and number and said they would send out someone to look at the roof and assess the situation and that they would call me as soon as they did. A few days later they called and verbalized the quote. Within 10 days of walking into their office, the job was complete. The leak is gone and the new flashing job looks great. They are the prime example of how a locally owned and operated business should run.

The entire job was completed in 3 days. Everyone who worked on this project was just great. They kept me informed of any problems, what they could do to solve it, and how much any additional costs would be. Thankfully, those costs were very minor. They arrived on time each day, got to work, and when thry left, everything was left cleaned and organized. Doug kennedy was the residental estimator for me. He came out to review the damage to my gutters and roof from the Sandy storm and to talk to me about costs and what needed to be done. He prepared a booklet with everything that we talked about that spelled out every aspect of the job. He went to bat for me with my insurance company. He talked to them about costs involved in doing the job right by industry and Runyon's standards, not just the cheapest way. He was very thorough and patient in answering any and all questions. My overall experience with Runyon & Sons Roofing was one of the best I have ever had. I highly recommend them. I was not planning on replacing my roof, but very glad I went with Runyon. My roof looks great, it finally compliments my home's exterior color, and I know that it will outlast me. Thank you Runyon and Sons Roofing.

Wish I had done this years ago