Window Genie of Cincinnati North & East

unknown

unknown

unknown

unknown

As planned

Two workers arrived -- both were professional in manner and job was completed in less than two hours.

Windows look good. I had to ask that worker re-clean a window in kitchen, and he did clean again, but suggested he's really not supposed to due to tinting policy (?? - my windows aren't tinted). Chandelier looks good, but had to point out smudges while he was on the ladder. Chandelier portion was $75 for just 15 min worth of work (too expensive for the time invested). Worker noticed screen under the deck belonging to upstairs window, offered to clean it and put it back on (very nice to suggest). Overall, I was satisfied with my ability to get an appointment within a week, the professionalism, and the work itself.

I set up an appointment. They never showed. I called again, set up 2nd appointment, and they came and did the job when I was at work.

The job was professionally done and looks great. The film performs as promised, providing the necessary UV ray blocking that prevents the furniture from fading and saves on heating and cooling costs. We like the lifetime guarantee, too. We would have done additional windows that have Southern exposure, but the company never called us back to see if we wanted to do so.

THEY DID A GOOD JOB ON THE WINDOWS, BUT THERE WERE NO EXTRAS AS FAR AS AROUND THE WINDOWS. IT WOULD HAVE BEEN NICE TO HAVE THE WINDOW AREAS CLEANED AS WELL. THANK YOU.

ON TIME, VERY FRIENDLY AND EASY TO WORK WITH. DID EVERYTHING THEY SAID THEY WOULD DO AND DID IT PROMPTLY. TOLD ME WHAT TO EXPECT WITH FILM. VERY THOROUGH. VERY AGREEABLE EXPERIENCE.

I DID NOT LIKE THE END RESULT. I CALLED AND ASKED TO HAVE THE MANAGER MEET ME AT THE HOUSE TO DISCUSS. INSTEAD THEY TOLD ME THEY RE-DID PART OF IT. I STILL WASN'T HAPPY, AND ASKED AGAIN TO HAVE THEM MEET ME AT THE HOUSE. NO RESPONSE. I WROTE A LETTER AND ASKED FOR THE THIRD TIME. STILL NO RESPONSE. I ONLY PAID PART OF THE BILL, AND THEY SENT MY ACCOUNT TO A BILL COLLECTOR.

IT'S BEEN THE BETTER PART OF TWO BUSINESS WEEKS AND I HAVE NOT BEEN CALLED BACK.

unknown

USE WINDOW GENIE PRODUCTS WHICH ARE VERY GOOD THEY WILL SELL IT TOO YOU ALSO. OVERALL EXCELLENT EXPERIENCE WITH THEM OVER SEVERAL YEARS

WHEN HE CAME TO GIVE ESTIMATE HE TOLD US UPFRONT THAT HE MAY NOT BE THE CHEAPEST BUT HE DOES DO A GOOD JOB. I APPRECIATED HIS HONESTY. HE IS COMING BACK TO DO WINDOW CLEANING. HE DOES GREAT WORK.

THEY DID A GOOD JOB ON SEALING THE DECK BUT WHEN THEY CLEANED IT THEY MADE A REAL MESS OF THE HOUSE SIDING AND WINDOWS. I DID HAVE THEM CLEAN ALL OF THE HOUSE WINDOWS AT A LATER DATE SO THE WINDOWS WERE CORRECTED.

OFFICE PERSONNEL WERE VERY PROFESSIONAL. I BELIEVE THE WORKERS WERE YOUNG AND INEXPERIENCED

THE FIRST TIME THEY CAME TO DO THE JOB THEY DID NOT HAVE A LADDER TALL ENOUGH TO REACH THE CHANDALIER SO THEY HAD TO RESCHEDULE. WHEN FINISHED THEY ASKED ME TO CHECK QUALITY AND THEY HAD TO RE-DO ONE SECTION BECAUSE IT WASNT CLEAN. THEN I NOTICED AFTER THEY LEFT THAT THEY LEFT THE BULBS CROOKED. THEY DID CHANGE THE LIGHT BULBS FOR ME AS REQUESTED.

AFTER A COUPLE OF SCHEDULING SNAFUS (ONE OF THEM MY FAULT) WE AGREED UPON A DATE TO DO THE WORK. THEY ENDED UP COMING TWO DAYS EARLY WHEN WE WEREN''T HOME. THEY CLAIMED THEY DID THE WORK. OUR PORCH GUTTERS WERE PARTIALLY DIRTY AND I HAVE NO WAY OF VERIFYING IF THEY CLEANED THE THIRD FLOOR GUTTERS AS I DON''T OWN A LADDER THAT TALL TO CHECK.

USED FOR 4-5 YEARS, BUT THEY ARE NOT AS RELIABLE AT CLEANING AS THEY USED TO BE.

DID THE JOB PROMPTLY. I'LL USE THEM AGAIN.

COMPANY WAS PROMPT, COURTEOUS AND PROFESSIONAL. WINDOWS SPARKLE. OWNER REDUCED PRICE ON GUTTER CLEANING FROM ESTIMATE WHEN ACTUAL CLEAN OUT WAS LESS TIME CONSUMING THAN ESTIMATED. SATURDAY APPOINTMENTS ARE HELPFUL. ONLY ONE MINOR COMPLAINT. WINDOW WASHER LEFT FINGERPRINTS ON ONE WALL. BUT, SUPERVISOR HAD HIM CLEAN IT IMMEDIATELY AND CHECKED RESULT.

JUST CAME OUT & DID THE WORK, DIDNT EVEN ASK FOR PAYMENT, AND SENT A BILL IN THE MAIL INSTEAD!! THIS WAS THE 2ND TIME THEY WERE USED, FIRST TIME CHARGED $75, EXELLENT JOB!!

THE COST IS A LITTLE MORE THAN THE OTHERS BUT IT IS WORTH IT THEY HAVE ADDITIONAL THINGS THEY WILL DO ALL WELL AND THEY HAVE A LIST OF CHARGES FOR THOSE JUST ASK.